Fort Worth Star Telegram

I spoke with Mr [redacted] on 7/25/17, I then closed his collection account with A.R.Mand cleared any outstanding balance on his account with the Star Telegram

Ms***, I apologize for the confusion on your account Per our conversation, it appears that whomever moved into your old address started the newspaper, the name was not updated on the account, the new resident did not pay for there subscription which led to the final billing.I have clear the outstanding balance from the account and removed your name & phone number for your previous address so this doesn't happen again

We have adjusted the customers account and she will not expire until July 6, Advised her if she has any other problems to give us a call in the Fort Worth office

We are working on this matter now

Mr [redacted] , There are residents who enjoy reading the Star Telegram Express in your subdivision, so we are unable to stop all deliveries.Our distribution manager has spoken with our distributor about delivering the Star Telegram Express in Liberty Crossings and have agreed to instruct the carriers NOT to deliver a paper if they see two copies on the premises which haven't be picked up and to make sure all papers are not delivered into the street Thanks***

Ms ***, I appoligize for the issues you have receiving your refund In reviewing your account I see a refund of $was processed on 10/31/

Complaint: [redacted] I am rejecting this response because: There was another paper on my lawn this week. Also I'd... prefer something in writing. Since they have no legal requirement to act on anything communicated by telephone anything less than written communications is smoke in the wind. Considering the number of false assurances I've already received from them on the telephone another one gives me no confidence. Regards, [redacted] [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11561622, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response belowOnce I have received the money AND there are no papers left on my property for at least months, I will accept the business response Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Revdex.com File # [redacted] UPDATE On August Star-Telegram responded to Revdex.com that "The refund is being processed" I still did not have the refund on August 23, so I called Star-Telegram for the status of my refund I spoke to *** She told me that the refund of $had been credited to our MASTERCARD I told her we do NOT have a MASTERCARD I asked to speak to a supervisor, but was told they were busy [redacted] promised that a supervisor would call me back by then end of the day No one ever called August 24, I called Star Telegram again and spoke to representative [redacted] [redacted] informed me that the credit of $was processed to a MASTERCARD on AUGUST I told her we do NOT have a MASTERCARD, I also told her that when Revdex.com contacted Star-Telegram on AUGUST 17, their response was that the refund was being processed I asked [redacted] if I could speak to a supervisor, but evidently a supervisor would not talk to me [redacted] came back on the phone and told me that I was correct that I had paid by check and that I never paid with a MASTERCARD She said they would escalate this, that they needed to find out about the credit they issued on a MASTERCARD, and that she would call me back I asked her when I could expect to hear fro her and she said Sunday I am so frustrated [redacted]

We show that a refund was sent to customer on 9/13/in the amount of

I have called the customer a number of times and no answer

The collection agent has been contacted and it will not effect your credit

TST did call me back and assure me that they would stop delivery immediately, which I appreciate However, I have received such assurances in the past and have no evidence that any attempt has been made to keep their promises In fact, all previous evidence demonstrates their casual disregard of my concernsAlso, no commitment was given to reimbursing my disposal fees I will not close this complaint until the initial two requirements are met: Delivery stopped to my address forever (I'm willing to establish a trend over the next six months and use that in good faith) Payment in full of the money they owe me for disposal of the litter they deposited on my propertyI have given TST everyopportunity to resolve this matter on their own over a couple of years, and this outcome has always been in their control And I do not think my desire to not have their paper thrown on my property is an unreasonable request Because they forced me to this point, I will accept nothing less then 100% [redacted]

This is a valid debt, but we will go ahead and write the balance off this one time only. Have called customer and advised.

Ms [redacted] account with the Star-Telegram was son automatic payment On 5/30/her automatic payment was declinedThis caused her account to become a billed account, an invoice was sent on 6/1/ Her subscription was automatically cancelled on 8/19/for non-payment The collection department called her in attempt to collect payment on her account.Ms [redacted] called the Star-Telegram and made a payment on 8/30/17, prior to that I do not see where she contacted the Star-Telegram to cancel her accountHer payment has posted to her account and cleared the outstanding balance The collection calls have stopped Thanks***

Ms. ***, I apologize that your original refund was not the correct amount. We will send you a refund of then additional $45.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11561622, and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below.I understand that you have advised me I'm not disputing that However, I will not close this complaint until I have received my money AND no paper is placed on my property for at least six months (good faith effort that the paper will continue not to be delivered to that address) I have been promised many times in the past that delivery would stop, however my experiences have proven these assurances to be hollow I will no longer accept your words as a resolution I have been trying to solve this problem for YEARS based on your words Now we are hereWe'll solve the problem this way Once my two conditions are met, the problem is solved Not before then I'll remind you that TST was always in control of this outcome Failure to follow through on ANY of the past promises is what led us to this pointPromises mean nothing Action only Regards, [redacted]

I left Mr*** a message on 07/25, informing Mr*** that I would clear any outstanding balance with the Star Telegram and contact the collection company and have him removed from collections efforts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11561622, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below. Again, same exact response as all the other times you promised to resolve the issue I'm not buying it Demonstrate it to me by actually stopping delivery.I reiterate that this has been going on for years If you truly have contacted the DM all the time you have stated in the past, then his or her incompetence is astounding
Regards,
*** ***