Fort Worth Star Telegram

We have adjusted the account and it will not expire until 10/16/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11563081, and find that this resolution is satisfactory to meIt has been seven days since the business called me to say that they would retrieve the debt from the collection agency, cancel the debt, and send me a letter stating that they had done soLike the bills which they never sent, I have yet to see the promised letter Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:I did not receive an email from this company Regards, [redacted]

Called customer, no answer left msg Advised we have taken care of the Balance and he should have not received a collection letter, because he did call and stop paper when expiredLeft our number, if he had any questions

It was a valid debt and we have cancelled the balance

I have made certain that you are on the do not delivery list I have contacted the Distributor in your area to make sure the paper gets stopped.I will check back with you in a week or to make sure you have not received further deliveries.thanks for bringing this matter to our attention

Call and I have adjusted the account to expire July 1,

Mr [redacted] phone number has been added to the Do Not Call List and forwarded to the group leader of the telemarketing to have the telemarketing contractor remove Mr [redacted] for the call lists

I'm sorry for the recent confusion regarding your subscription.The statement on the renewal does in fact state that there are extra charges for the Premium content papers and your expiration date will be adjusted accordingly.Statement on Renewal Notice Reads:"All home delivery subscriptions include premium content""Premium content will be published on the following days: February 11, April 8, May 27, August 26, October 14, November 26, and December 25, All subscribers will receive the November and the December issueSubscription accounts will be charged an extra $for each of these premium content days and your expiration date will be adjusted accordinglyAny recent outstanding balances will be added to your first paymentOther important subscriber terms and conditions applySee star-telegram.com/myaccount FAQs for details."It is true that we are trying to work with our circulation system designers to incorporate these charges as part of your renewal amount and it is my expectation that we should accomplish that later this year.Since you did not understand this policy, I'm happy to extend your subscription thru 7/8/as you had expected It was certainly not our intention to deceive you, nor would we ever want to jeopardize our relationship with a long time subscriber like yourself Please let me know if you will accept this offer to extend your subscription and I can get your paper restarted right away

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my dispute Please enter your reason(s) for rejecting the business response below Regards, [redacted] I have received no refund whatsoever from the business I returned the call I received but the person that called me was unavailable I left her a message stating they had not refunded any money to me

This is a valid debt but I have written the balance off this one time only It states on the renewal under Teams of service: For your convenience, your subscription will automatically renew after the initial term at the current rate unless you tell us to cancelSo the changes are for papers that were thrown after the expire date

Complaint: [redacted] I am rejecting this response because: *** This does nothing to address the fact that you owe me $for disposing of your trash Please re-read the full complaint Your company promised to pay the charges but have made no effort to do so As of August 13, 2017, you will owe me with additional late charges I made every effort in good faith to follow your procedures to prevent where we are now Time and time again you chose to ignore my wishes and not litter on my property This is also directly in violation of city law 66-8(a) I expect payment in full and will accept nothing less You chose to continue to violate the law despite repeated warnings and must be held accountable for your actions Regards, [redacted]

I have call the customer and advised we will stop her account and sent her a full refund It should take 7-business days to receive the funds

Called customer no answer It was a valid debt and we have cancelled the balance

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Call customer and I do show she stopped her account and it has been paid in full Advised her not to worry about the collection letter we have taken care of it Gave her my email address and phone number and told her to call me anytime there was problem

The refund is being processed

Email address [redacted] will also be included on the no email list

Mr [redacted] , I apologize that your account was not stopped as you requested I have cleared any balance you have on your Star-Telegram account and notified ARM Solutions to close your account

[redacted] ***, I apologize on the confusion on your account, there were two accounts listed at your address one under [redacted] *** and [redacted] *** ARM Solutions have been notified and your account will be closed