Flooring America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We have used Baum's Plumbing Store multiple times for various reasonsThey have always been super professional and friendlyThey are the only service company I am actually excited to see because of this! Highly recommend them if you live in or near Canton, Ohio

As discussed with our customer the door handle was broken when we went out to get in the vehicle the very first time. The door handle on the vehicle was not the factory handle as agreed by our customer. Alex contacted our customer and stated the door handle was broken and he agreed his
son does body work and installed the handle and that he did want us to do any repairs to it because his son could do it. The non factory door handle was installed by someone other than Wright incorrectly as the set screw inside the door was stripped. This was told to our customer prior to any repairs as well as when he arrived to pick the vehicle up. We also spoke to the customer shortly after he left and let him know we would replace the handle for him at no cost to him EVEN THOUGH THE AFTERMARKET HANDLE WAS INSTALLED BY SOMEONE INCORRECTLY that did not work at Wright. The handle has been on order and is due to arrive this week. Nissan North America will not cover the cost of the struts with the campaign. That is up to them not Wright Nissan rather they are covered or not. Wright only tells you want is neededwe do not forcefully make anyone agree to pay anything. The check that our customer states he did not authorize is called a Multipoint inspection which we are required as every dealer is to complete when every customer brings their vehicle in for service. It is a courtesy to let them know what may be wrong with their vehicle safety or not. This is only a courtesy to make our customer aware as required. We do not forcibly pressure anyone in to purchasing anything. If our customer has further concerns regarding his struts he will need to contact Nissan North America to discussNissan North America considers the struts maintenance and will not cover them under warranty/Campaign. We will contact our customer once the part is in for his door handle

Awful experienceFlooring was not installed in the incorrect roomWhen they removed it they did not have enough to do the correct room and what I ordered was no longer in stockWe had to take time off from work over and over because of poor installationThey were nearly impossible to get a hold of and when you finally reached someone everything was done at a time good for them, not for usThe flooring they put in was supposedly a step above what I ordered, but it was not the same colorI feel we should be compensated for the poor service we received

Revdex.com:At this time, my complaint, ID [redacted] regarding AskSunday has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

...

                                                          RE: [redacted] Wright Automotive Group apologizes deeply to our customer for the clerical error.  Mr. [redacted]’s paperwork was sent to the state for processing and was returned to us due to a clerical error. We resubmitted the paperwork to the State making the necessary correction only to have it returned to us again requesting additional information from the lessor.  We resubmitted the paperwork again to the Department of Motor Vehicles and the information was accepted and moved to final processing.  The transaction is currently in process and has been assigned a W.I.D.  Wright did make an error processing the paperwork and we are working diligently to get the needed paperwork/registration for our customer and the Lessor. We apologize again to our customer for the confusion and mistake.  Joe T[redacted]                                  �...⇄                                         ...⇄ Automotive Group                                     �...⇄                                         ...⇄

After reviewing the repairs we completed on our customers vehicle we found several repairs that caused the delay with the completion of the vehicle.  Along with replacing the rear main seal we also replaced the sub frame due to severe rust/holes, completed body repairs to the inner strut...

towers, replaced exhaust manifold gaskets, exhaust flex pipe, along with other maintenances and PA state inspection.  Most of the delay was due to parts availability and the amount of time it took to complete all the repair once we had the parts.  Recently our customer dropped the vehicle with us to check the rear main seal leak that [redacted] said he had.  After cleaning the undercarriage of the vehicle we added dye to the system and test drove several miles.  Checked the rear main for leaks and found the vehicle was NOT leaking oil.  We then test drove a second time, then a third time testing for leaks after each drive and found the rear main seal completely dry. Zero leaks despite what the [redacted] mechanic stated which was inaccurate.  We did find a slight leak coming from the cooler lines which are in a different location than the rear main seal. Our customer declined those repairs at this time. During the repair visit in question we also gave our customer a $200.00 discount along with a $300.00 Internally charged rental vehicle.  Wright Automotive found that all repairs completed during our customers January visit were completed to specification.  We apologize for the amount of time it took to complete the repairs,  limited parts availability is frustrating for us and our customers. This delay is one of the reasons why we provided a rental vehicle at no charge to our custom

Our customers vehicle was towed to our dealership with a no start condition.  Customer stating having difficulty starting.  After diagnosing the concern with the vehicle we found the vehicle spark plugs fouled causing the vehicle not to start.  We also tested the battery and found it...

had failed the battery test.  The vehicles crankcase was 2 quarts low on oil and in need of an LOF (lube, oil, filter).  We contacted our customer and received authorization to complete the repairs.  We replaced the spark plugs, the battery, and LOF.  Our customer states a technician (at a different location) who completed his routine state inspection said he would need to have all this done in the near future. I'm not sure what is meant by all of this I can only assume the technician meant spark plugs?  He also stated the technician (at a different location) said the work wasn't completed when our customer told him it just was?  My concern with that statement from our customer is in order to see the spark plug condition you have to remove the coil packs from the vehicle which includes covers and bolts and then remove the spark plugs from the cylinder head.  This is not part of a Pennsylvania state inspection and there would be no reason for a state inspection mechanic to check the spark plugs.  We have verified with our technician and our parts department that the repairs were in fact completed to our customers vehicle and there is no validity to the statement the technician at a non-Wright location told to our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As stated in the business response I did finally receive my registration paperwork, however it was months after when I was supposed to have received it. The business fixing the issue internally does absolutely nothing for me nor does it change the fact that my vehicle was legally unusable due to their negligence. Furthermore, contrary to the business statement that they have tried to contact me about the cup holder, I have received ZERO calls or messages from the business. I was also told before driving the vehicle off the lot that they knew which cup holder was needed and it wasn't necessary to have someone from the parts department to look at it to ensure the correct cup holder was sent. I find it insulting that the business not only lied to me throughout the process about where my paperwork was but continue to do so now about contacting me.  I also find it ridiculous that they believe a simple "We're Sorry" through a message is the proper compensation for this matter. I feel that I should be compensated properly for the time that I was unable to drive the vehicle by their doing and that I should also receive the cup holder as originally agree upon.
Regards,
[redacted]

ID:[redacted]Revdex.com [redacted]After reviewing the details regarding [redacted] concern we have decided we had an internal communication breakdown between our body shop and rental vehicle department. We will refund our...

customer the amount requested. I will call [redacted] personally to obtain the needed information to process the refund.We apologize for the mistake we made with our customer and will take the appropriate steps to make sure she is satisfied.Thank you!Joe T[redacted]Fixed Operations Director Wright Automotive Group ###-###-#### EXT [redacted]

Wright Automotive received the deposit mentioned by our customer on Saturday May 6th.  We entered the check into our deposit system to be processed. Since the check was written on a Saturday the check along with any other deposits made during the weekend go into our Monday deposit which...

officially takes place on Tuesday. May 9th in this case.  The check was already processed thru our accounting department before she cancelled the purchase.  As with most retail businesses we must wait a certain amount of time for checks to clear into OUR account before we write a check for reimbursement.  Once that happened we issued her the reimbursement. That reimbursement check was mailed to her on May 23rd.Wright Automotive does not/did not do anything to be "Vindictive".  We were simply following procedure for depositing and reimbursing a check deposit. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This vehicle is STILL Listed (30 days later) as "Certified Pre-Owned" on many websites, including Wright Automotive Group's own website, [redacted], and GMCertified.com. The dealership has acknowledged that the vehicle is not certified - but continues to market it as such.  To further compound their false advertising, the Truck in question is not eligible to be certified in the first place due to an altered suspension that was also not disclosed.  Their claim that they offered to assist in the shipping costs is untrue - they simply offered to add the shipping cost to my agreed to purchase price (again, agreed to purchase a certified vehicle.) I am not a dealer, nor do I work for a dealership.  However, I did spend many years in the business.  Unfortunately, it is dealers like Wright Automotive Group that give Car Salesmen and Dealerships a bad name. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received statement made by Wright Automotive and before I responded wanted to give them a reasonable time frame to have money posted to my account or at least pending posting to my account. Tt has been over 3 weeks since Wright said they issued refund and [redacted] has no knowledge of any refund posting to my account and I have posted my pending payments and current payment statements to this complaint to prove that I have not received the payment that wright automotive promised therefor this issue is still not resolved.
Regards,
[redacted]

Wright Automotive Group has reviewed the information provided and we found this to be a manufacture concern not a Wright Automotive concern. As discussed with our customer previously, General Motors has bulletins available that explain the rust under the vehicle.  General Motors has released...

bulletin #[redacted] describing what they consider normal rust.  They also released bulletin #[redacted] this states on certain vehicles the wax coating can peel from frame causing surface rust.  Per this bulletin GM will complete repair's under basic warranty. General Motors upper business resource center is involved and will be speaking with our customer to address the concern.  Since this is a manufacturing concern General Motors will have the final decision on what repair are made to the vehicle. Thank youJoe T[redacted]

Wright Automotive Group apologizes for the delay with processing the Gap refund. Apparently there was some confusion with a separate refund that was processed leading our accounting department to believe the Gap refund was complete.  We found that not to be the case and issued a check to...

our customer yesterday August 30th. We will contact our customer this morning to see if she wants the check mailed to her or if she wants to pick it up.  Thank you so much!!! Joe T[redacted]                                  �...⇄ Wright Automotive Group

Dear Joyce Palmer Edwards,                                                                              ...

                                                                   Case ID [redacted] Wright Automotive deeply apologizes for the lack of communication with our customer. We have addressed this with our management team along with all of our employees. We never want our customers to feel that we do not value their time and expectations. Wright automotive has issued and mailed the refund check to [redacted] for the amount due. We have taken the necessary steps to assure the appropriate steps are taken to eliminate delays with our customers. I will personally contact Mrs. [redacted] to assure she received her refund and discuss the circumstances that occurred.y          Sincerely,          Joe T[redacted]          Fixed Operations Director          Wright Automotive Group

We apologize for what I can only assume is a miscommunication with our customer.  In looking at the repair order and the invoice details that were provided to our customer the very first thing we found wrong as documented on his invoice was the transmission line(s) were leaking.  We also...

documented on the invoice and advised our customer that along with the trans lines the power steering line, oil cooler hose, oil cooler seal, and radiator fitting where the lines connect were all leaking.  We were not trying to "take advantage" of any situation we were just giving our customer the breakdown of what ALL was leaking on his vehicle.  It is up to the customer to decide what repairs if any we complete.  Our customer declined all repairs.

Complaint: [redacted]
I am rejecting this response because:See previous response. Obviously,  Flooring America profits (over charges the customer) by inflating measurements and credits from excess carpet. Period! 
Regards,
[redacted]

We apologize for the communication break down with our customer.  However; our General Sales Manager has attempted contacting our customer on more than a few occasions and has not been able to reach him. The phone number we have also does not have the option to leave a voice mail.  We...

will be glad to cancel the warranty but we need our customer to come in to the dealer to sign the appropriate paperwork.  We ask that our customer would please come to the dealership so we can address the check concern as well as the extended warranty he wishes to cancel.Thank you!! Joe T[redacted]                                  �...⇄ Customer RelationsDirector