Flooring America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I cannot fully accept the business response at this timeI did receive a phone call from the business yesterday which was appreciatedI will be stopping at the business to fill out the paperwork to cancel the extended warranty on Friday morningMy only concern left is that if we are taking $2K off the principal balance that was for the extended warranty, Why will my monthly payment be the same as if it were still on the loan? I was informed of this with the phone call I receivedThe monthly payment should drop $per monthI cannot accept the business response until this is cleared up when I visit the business Friday
Regards,
*** ***

Wright Automotive Group apologizes dearly for the delay providing our customer his appropriate documentation. We made an error in the processing causing the delay. Wright completed the needed registration/titling of the vehicle and emailed the paperwork to our customer on
7/29/2016. The West Virginia DMV also mailed our customer the paperwork that same day. We have made several attempts to contact our customer to find out the design of his console. There are three different types of console that he could have and we need to speak with him to ensure we send the correct cup holder. We left him voice mails to return our call so we could expedite the shipping of the cup holder but have yet to hear back from himPlease have our customer contact us so we can order and ship the correct holder. Wright Automotive has made the appropriate changes in our process to ensure this does not happen again. We apologize so much for the mistake. Joe Taddy Fixed Operation Director Wright Automotive Group [email protected] 724-935-EXT

RE: *** * *** ComplaintID #***Dear Ms *** ***I serve as the General Manager of Wright HyundaiYour letter and the complaint of *** * *** which was sent to Joe T*** Wright Automotive Group, dated July 14, 2016, has been forwarded to me for review and replyI am the Rick
referred to in the complaint.At the time of the delivery, Ms *** signed a form which we refer to as a "We Owe."This form indicates if there are any items which we need to provide to the customer or which the customer need to provide to usA copy of the form that was signed by Ms *** is enclosed herewithAs you can see, it indicates that we owe the customer: "set updated inspection stickers / paint blemish." We fully intended to repair the paint blemishWe continue to stand by that and we are more than willing to repair the paint blemish.At the time of the delivery, Ms *** also signed an FTC sticker; also referred to as a Buyers GuideThe purpose of that document is to identify any warranty which may be applicable to that particular vehicleMs*** copy of the FTC sticker indicated that the car would have the balance of the factory wattanty.As to the actual blemish, it was more of a bubble or blister in the paint on the hoodWhen I spoke to Ms *** I was indicating to her that we wold repair the blisterHowever, she needs to understand that even though the paint would be to factory specifications it would not match the color of a three year old carUndoubtedly, the paint on her car had weathered and fadedThe repair job would very noticableThe only way to aviod that situation would be to repaint the entire hood and then blend the hood paint in with the surrounding paintWe never indicated that we would repaint the hood and, quite frankly, no dealer would agree to undertake that extensive of a repair jobHer other alternative would be to take the car to a Jeep dealer and find out if the bubble would be covered by the factory warranty on the paintAs an aside, this blemish appears clearly to be a defect in the original paintIf the dealer would consider this to be a valid warranty claim then the liklihood would be that the repairs would be much less noticible.So as to restate our position, we agreed to repair the paint blemishWe continue to agree to repair the paint blemishHowever, as an alternative, Ms *** may have a valid warranty claim which she may want to pursueIn order to pursue that issue she needs totake the car to a Jeep dealer.Very truly yours,Richard * S*General ManagerWright Hyundai

Wright Automotive has yet to hear from our customer regarding the style of cup holder that is needed for his vehicle. At this time we are unable to complete his request because we need more information from him. Thank You, Joe T*** Fixed Operations Director Wright Automotive Group

Wright Automotive completed the refund for our customer and they picked up the refund check this past Saturday August the 8th. The delays and communication breakdown are inexcusable for us. We must and will address concerns like these in a much more efficient manor. We did not
follow proper processes to ensure a speedy refund and for that we apologize dearly to our customer. We are putting new processes in place to ensure these type of delays do not happen. We are very sorry for the hassle we put our customer through and appreciate the opportunity he gave us to learn from our mistake. Joe *** Fixed Operations Director Wright Automotive Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

We apologize dearly for the confusion getting the full reimbursement for the extended warranty. We did reimburse the majority of the cost but mistakenly did not submit the correct time frame for the payoff amount. I spoke with our customer on Monday January 29th and let her know that we
have cut the check for the full reimbursement of the $that was missed. We will also address the failure to return our customers phone calls with our team here at Wright. We must correct this issue immediately. Thank you, Joe T*** Director of Operations Wright Automotive Group

After reviewing the information submitted by the customer and speaking with the *** associate and the store ***, we adjusted the amount of carpet to be ordered on the original contract from 1,SF to 1,SF However, the original amount of 1,SF of carpet was ordered instead
We agree that the carpet and cushion was over the actual amount that should have been ordered, but the adjusted amount is SF and not SF stated by the customer Oftentimes and in this case, roll balances are sent out on the jobsite in order to assure we are not short of material and that material is owned by our company and would be returned to our warehouse if not needed We will also refund a portion of the fee since we did not remove the shoe moulding The fee for removal of shoe moulding and putting the new tack strip down was $ We will refund half of that amount for a $refund Previouly, as a gesture of customer courtesy, we offered the customer a *** Vaccuum cleaner and they declined We will be pleased to provide them with the *** Vaccuum if they would like to have one In summary, we will be happy to refund the customer for SF at $SF for a total of $ We will also refund $toward the removal of the shoe moulding that was already completed The total refund to be provided to the customer is $plus the offer of a *** Vaccuum cleaner We thank the Revdex.com for their assistance with this customer

The sales person was very helpful at first, but he did not measure correctly and the job was short a box of wood He also forgot to order the quarter round We had to wait another days before the job was complete Then a plank popped up and they scheduled an installer who was suppose arrive at noonAt 3pm he called and said it was raining so he couldn't come We scheduled for the next day and again they didn't show and no phone callYet another day goes by and the installer said he would be here at 9:30amAt 11:we called and they put us off again

Complaint: ***
I am rejecting this response because:As the *** (***), *** representative (***) and installer (***) are aware, the excess carpet and padding returned to the warehouse by the installer was more than sfAs stated by ***, "Right now, this is my only job for this week." Therefore, the excess was not reserved for another customer. Futhermore, the additional carpet is not hearsayWe saw the carpet and padding in the van AFTER the installation was complete To increase profit, customers are overcharged (square footage measurements are increased) then the excess is returned to the warehouse for a refund to Flooring AmericaIn reality, there is no discount or courtesy refund. Therefore, this customary response regarding a refund of $with a vaccum cleaner is ludicrous
Regards,*** ***

The floor covering that was purchased was originally scheduled to install on Monday, August 31st. This appointment did not get communicated to the customer for some reason. Our crew showed up on Monday, August 31st and the customer was not able to allow the installation
that day. We attempted to work the installation back into our schedule for Thursday of that week, but other jobs that were already in progress were delayed due to circumstances of concealed damage on the prior jobs. Our next opening for this installation was Tuesday, August 8th. We attempted to offer installation over the weekend but could not confirm this with the customer.The customer was emailed over the weekend and responded that he could accept the installation on Tuesday, September 8th. This installation is currently being performed.We regret that this situation of communication caused an issue, but feel that this has been remedied by the completion of the contract.*** ***Flooring America of Columbus

Dear *** *** *** Wright Automotive Group apologizes for the miscommunication with our customer. The cancellation paperwork was received after the Day mark which caused the delay. After review we completed a full refund of the contract to our customers finance
company. The cancellation has been completed and the full refund has been applied. Thank you very much!!! Joe Taddy Fixed Operations Director Wright Automotive Group

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, I still DON'T have the registration in-hand for the car Wright Automotive sold me All I have are excuses of how their "clerical" mistakes are preventing them from producing the vehicle registration And like I mentioned initially, NO ONE ever bother to call this customer back to bring me explain the situation or keep be aprised of what to expect We were driving an ILLEGALLY licensed car (unbeknownst to us) for sometime now NOT GOOD It's obvious that they are only actively responding NOW because of the Revdex.com getting involved (and thank you for that)
Regards,
*** ***

The two plumbers were obviously very skilled and performed the work expertly and expeditiouslyThey present as "old school" craftsmen who believe in quality work and courtesy to the homeownerWill be scheduling other jobs with them in the futureA+ rating!

Mr*** is correct when stating the vehicle was listed as certified used on our website. That was an error on the part of Wright Automotive GroupIt was placed on our website when the vehicle was originally certified. We did not notice the time had expired on the
certification. Despite our best efforts to work things out with Mr*** including assisting with the shipping costs to the dealership he works for in *** ***, Mr*** decided to purchase a different vehicle from a dealer in the central part of the country. Wright Automotive Group apologizes dearly for our listing stating the vehicle was certified. We have now put a process in place to make sure all certified vehicles are checked frequently for the certification timeline expiration. It's unfortunate that Mr*** feels we were attempting a "bait and Switch" as that was not the caseThere was definitely confusion with the listing of the vehicle which I'm sure he can understand. We apologize that Mr*** was unable to purchase the vehicle to resale at his dealership. We wish we could have worked things out with him. Joe Taddy Fixed Operation Director Wright Automotive Group

They put can lights in for me at the front of my house and lights in my attic I'm in love with my new lights!! They were professional, were on time and got the work done when they said they would and were several hundred dollars cheaper than other estimates I received I would definitely use them again! Have already had several neighbors ask who did the outdoor lights for me!

After reviewing all the details regarding this case we have found that vehicle Mrs*** purchased had new brake pads and rotors installed on both the front and rear axles prior to Mrs***'s purchase. They were brand new when she purchased the vehicle. Unfortunately we are
unable to know for sure what the brake conditions were when the vehicle was serviced at ***. Brakes "barely" passing as noted in the complaint does not give us a true reading of the pad depth or exactly why they "barely passed". If we were made aware of the brake condition at the time we could have further investigated the situation and made the proper repairs IF they were in fact needed. However, we were not notified until after *** had already sold the brakes to Mrs*** with what I'm assuming was her authorization to replace
We do apologize for the treatment our customer received during her phone conversations with our sales department. Although we cannot speak to the exact nature of the calls we do not condone the responses that she received.
Because we do not have accurate information regarding the brake replacement, and the fact that we put new brakes on the vehicle when she purchased it, will not be offering reimbursement for the repairs our customer completed at ***
Thank you for your time,
JoeT*** Fixed Operations Director Wright Automotive Group

Baum plumbing has never let me downEveryone I have spoken with from the office to those that have come to my home on a service call have been courteous, knowledgeable and very professionalThey have done plumbing, radiant heat servicing and new gas line hookup work for meI wouldn't call anyone elseThey're pricing is reasonable and when they say they will be therethey are

ID# *** *** purchased a brand new Nissan Juke from usAt Time of delivery there was a scratch on the vehicleAt time of purchase we told him we would fix scratch and also give him a center arm rest accessory at no charge to make up for inconvenienceMr ***, found this to be
acceptableWe have reached out to him, offered him a rental vehicle while we fix his vehicle and install accessoryAll at no charge to himWe hope this closes the case with Mr***.Thank you*** *** ***