Flooring America

Dear Joyce Palmer Edwards, Case ID [redacted] Wright Automotive deeply apologizes for the lack of communication with our customerWe have addressed this with our management team along with all of our employeesWe never want our customers to feel that we do not value their time and expectationsWright automotive has issued and mailed the refund check to [redacted] for the amount dueWe have taken the necessary steps to assure the appropriate steps are taken to eliminate delays with our customersI will personally contact Mrs [redacted] to assure she received her refund and discuss the circumstances that occurred.y Sincerely, Joe T*** Fixed Operations Director Wright Automotive Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I spoke with Mr [redacted] this afternoon and let him know that we value and appreciate him as a loyal customer Our goal is to make sure that our customers are pleased with their new floors In order to achieve this goal, I advised him that we will order new material and replace the floors in both bathrooms We will contact him once the material has arrived in order to schedule the replacement Mr [redacted] was very pleased with this resolution

Wright Automotive received the deposit mentioned by our customer on Saturday May 6th We entered the check into our deposit system to be processedSince the check was written on a Saturday the check along with any other deposits made during the weekend go into our Monday deposit which officially takes place on TuesdayMay 9th in this case The check was already processed thru our accounting department before she cancelled the purchase As with most retail businesses we must wait a certain amount of time for checks to clear into OUR account before we write a check for reimbursement Once that happened we issued her the reimbursementThat reimbursement check was mailed to her on May 23rd.Wright Automotive does not/did not do anything to be "Vindictive" We were simply following procedure for depositing and reimbursing a check depositThank you!

Hi [redacted] ! Wright Automotive has spoken to our customer regarding the windshield in his Lotus Although we cannot prove how it happened we have decided to replace the windshield for our customer at no expense to him We also have ordered a few additional components for his Lotus that we are waiting to come in so we can schedule him to have all the repairs completed at the same time Parts are typically difficult to get from Lotus in a timely fashion due to the rarity of the vehicle We have expedited everything to the best of our ability and our body shop manager will be calling our customer as soon as all the necessary parts arrive We apologize dearly for the communication break down with our customerThanks you so much!!!!!!! Joe T***Fixed Operations DirectorWright Automotive Group###-###-#### EXT [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This vehicle is STILL Listed (days later) as "Certified Pre-Owned" on many websites, including Wright Automotive Group's own website, [redacted] , and GMCertified.comThe dealership has acknowledged that the vehicle is not certified - but continues to market it as such To further compound their advertising, the Truck in question is not eligible to be certified in the first place due to an altered suspension that was also not disclosed Their claim that they offered to assist in the shipping costs is untrue - they simply offered to add the shipping cost to my agreed to purchase price (again, agreed to purchase a certified vehicle.) I am not a dealer, nor do I work for a dealership However, I did spend many years in the business Unfortunately, it is dealers like Wright Automotive Group that give Car Salesmen and Dealerships a bad nameRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I received statement made by Wright Automotive and before I responded wanted to give them a reasonable time frame to have money posted to my account or at least pending posting to my accountTt has been over weeks since Wright said they issued refund and [redacted] has no knowledge of any refund posting to my account and I have posted my pending payments and current payment statements to this complaint to prove that I have not received the payment that wright automotive promised therefor this issue is still not resolved Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/12/29) */ To: Revdex.com of Central Illinois, Inc From : Flooring America Springfield, IL Re: Case # XXXXXXXX MrsXXXX did in fact purchase the tile specified in her complaint from our storeMrsXXXX was not satisfied with her flooring color due to the variations in the tile that were not specified in the sampleThe sample showed a white tile with some gray variationsSome of the tiles that were installed had a gray to beige colored variation through them and many that were this color actually were installed in a cluster, this made the tile look like it had stains on itThe representative of the supplier was contacted and observed the situationThe supplier states that there is nothing wrong with their product and that the tiles with the larger variations should have been distributed in a more random install so that not all of the ones with greater characteristics were grouped togetherThe installer was notified and states that MrsXXXX was watching him the entire time that he was installing and she never made any statement of dissatisfaction or concern to the installerDue to the reason of dissatisfaction being the installation, the same installer would have to complete the installation of the new job at no charge to the customer and no pay to the installerThe installation of the original tile was safe and secure, the complaint was pure cosmeticMrsXXXX did come to the store and select another tileMrsXXXX was informed that the installer was booked for sometime and that Flooring America would get her installer there as soon as he was availableThe manager was aware of this and was following up with the installer frequentlyToday 12/28/MrsXXXX is having her new flooring installed Sincerely, Flooring America Springfield Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) The installer did begin the new installation of the new tile on 12/28/and completed the work 12/30/The new tile does not have any discolorationTherefore, my complaint against Flooring America has been resolved to my satisfaction

After reviewing the repairs we completed on our customers vehicle we found several repairs that caused the delay with the completion of the vehicle Along with replacing the rear main seal we also replaced the sub frame due to severe rust/holes, completed body repairs to the inner strut towers, replaced exhaust manifold gaskets, exhaust flex pipe, along with other maintenances and PA state inspection Most of the delay was due to parts availability and the amount of time it took to complete all the repair once we had the parts Recently our customer dropped the vehicle with us to check the rear main seal leak that [redacted] *** said he had After cleaning the undercarriage of the vehicle we added dye to the system and test drove several miles Checked the rear main for leaks and found the vehicle was NOT leaking oil We then test drove a second time, then a third time testing for leaks after each drive and found the rear main seal completely dryZero leaks despite what the [redacted] *** mechanic stated which was inaccurate We did find a slight leak coming from the cooler lines which are in a different location than the rear main sealOur customer declined those repairs at this timeDuring the repair visit in question we also gave our customer a $discount along with a $Internally charged rental vehicle Wright Automotive found that all repairs completed during our customers January visit were completed to specification We apologize for the amount of time it took to complete the repairs, limited parts availability is frustrating for us and our customersThis delay is one of the reasons why we provided a rental vehicle at no charge to our custom

ID: [redacted] Revdex.com [redacted] ***After reviewing the details regarding [redacted] concern we have decided we had an internal communication breakdown between our body shop and rental vehicle departmentWe will refund our customer the amount requestedI will call [redacted] personally to obtain the needed information to process the refund.We apologize for the mistake we made with our customer and will take the appropriate steps to make sure she is satisfied.Thank you!Joe T***Fixed Operations Director Wright Automotive Group ###-###-#### EXT [redacted]

Our customers vehicle was towed to our dealership with a no start condition Customer stating having difficulty starting After diagnosing the concern with the vehicle we found the vehicle spark plugs fouled causing the vehicle not to start We also tested the battery and found it had failed the battery test The vehicles crankcase was quarts low on oil and in need of an LOF (lube, oil, filter) We contacted our customer and received authorization to complete the repairs We replaced the spark plugs, the battery, and LOF Our customer states a technician (at a different location) who completed his routine state inspection said he would need to have all this done in the near futureI'm not sure what is meant by all of this I can only assume the technician meant spark plugs? He also stated the technician (at a different location) said the work wasn't completed when our customer told him it just was? My concern with that statement from our customer is in order to see the spark plug condition you have to remove the coil packs from the vehicle which includes covers and bolts and then remove the spark plugs from the cylinder head This is not part of a Pennsylvania state inspection and there would be no reason for a state inspection mechanic to check the spark plugs We have verified with our technician and our parts department that the repairs were in fact completed to our customers vehicle and there is no validity to the statement the technician at a non-Wright location told to our customer

Wright Automotive Group has reviewed the information provided and we found this to be a manufacture concern not a Wright Automotive concern. As discussed with our customer previously, General Motors has bulletins available that explain the rust under the vehicle. General Motors has released... bulletin # [redacted] describing what they consider normal rust. They also released bulletin # [redacted] this states on certain vehicles the wax coating can peel from frame causing surface rust. Per this bulletin GM will complete repair's under basic warranty. General Motors upper business resource center is involved and will be speaking with our customer to address the concern. Since this is a manufacturing concern General Motors will have the final decision on what repair are made to the vehicle. Thank youJoe T***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Imagine that a car dealer lying? Wright Nissan never once tried to contact me to resolve this problem they thought I would just go awayThey damaged my car while in their possession and will not take responsibility for itTheir employee agreed it happened there and he agreed to fix it and they fired him for his honesty (imagine that)? I have all the documentation and no where on any of it is there any mention of any damage to my vehicle before my car was taken in for serviceMy car was struck by something at their dealership by one of their employees they admitted it and now they don't want to fix itI was assured by MrM [redacted] that Wright Nissan would fix the damage they caused and they also gave me a rental car for my inconvenienceAs far as the investigation by Nissan Corporate they told me wish they could do more but since each dealership is independently owned they cant do anything since this is a dealership issue.So my question is besides me fighting the almighty Wright Nissan what has Wright Nissan expeditiously done to try and resolve this issue? Regards, [redacted]

To whom It may concern:In regards to case number [redacted] , for [redacted] , Wright Nissan has attempted to expeditiously resolve his concernsOn 07/22/Mr [redacted] brought his Nissan Leaf in for an air conditioning repair, at the initial start of the repair, our Master Technician noted on the repair order that damage to the drivers head light was presentIt was brought to the attention of the service managerThe service manager also hand washed the vehicle as a courtesy to Mr [redacted] to ensure a great service visitDuring the hand wash the damage was again noticed.After picking up the vehicle, Mr [redacted] called in to accuse the damage was caused by our dealership, at which point he spoke to Kevin M [redacted] , a service advisor who was working his last day with the dealership, who told him to bring it in and we would address any damage that we causedOn 08/04/2015, Mr [redacted] returned with his vehicle and the damage in question was pointed outAt that time the service manager showed Mr [redacted] the repair order with documented damage prior to the repair of the air conditioning, he implied that we just added the damage to cover ourselves; he then said that it must have happened while parked on our lotVideo surveillance of the lot runs 24/7, the tape observed an at no point was the vehicle hit or damaged while on our lotThe service manager explained this to Mr [redacted] , and he was not happy.Mr [redacted] also reached out to Nissan corporate, who performed an investigation and agreed that the damage was of no fault of the dealership.Please let me know if there is anything else that you may need to assist in resolution of this matter.Thank you [redacted] ***

Awful experienceFlooring was not installed in the incorrect roomWhen they removed it they did not have enough to do the correct room and what I ordered was no longer in stockWe had to take time off from work over and over because of poor installationThey were nearly impossible to get a hold of and when you finally reached someone everything was done at a time good for them, not for usThe flooring they put in was supposedly a step above what I ordered, but it was not the same colorI feel we should be compensated for the poor service we received

The two plumbers were obviously very skilled and performed the work expertly and expeditiously. They present as "old school" craftsmen who believe in quality work and courtesy to the homeowner. Will be scheduling other jobs with them in the future. A+ rating!

We apologize for the communication break down with our customer However; our General Sales Manager has attempted contacting our customer on more than a few occasions and has not been able to reach himThe phone number we have also does not have the option to leave a voice mail We will be glad to cancel the warranty but we need our customer to come in to the dealer to sign the appropriate paperwork We ask that our customer would please come to the dealership so we can address the check concern as well as the extended warranty he wishes to cancel.Thank you!! Joe T*** Customer RelationsDirector

We have been customers of Flooring America for several years now and have always been completely satisfied with their experienced salespeople, wide selection of products, professionalism of installation and Flooring America Chandler's excellent life-time warranty policy When you shop at Flooring America Chandler, you can be assured that the bottom line is not and never will be all about just the money They are not satisfied unless their customers are satisfied, and in this day and age, we appreciate that fact more than anything else We had lots of endless questions and concerns about choosing the right carpet colors and types for our living, dining and bedroom areas and then finding the perfect matching plank tile for our kitchen, family room, laundry, bathrooms and outdoor patio Our salesman was a color expert! Sure enough, the carpet and tile he said would look best in our existing home turned out to be exactly what we wanted! We love our flooring and we are grateful for all of the valuable knowledge they shared about flooring that we needed to hear My husband and I are also grateful that Flooring America Chandler stands by their work 100% If there are any problems with product or installation, they will remedy the issue quickly and with complete professionalism We couldn't be more satisfied with our new carpeting and plank tile flooring We can and do highly recommend Flooring America Chandler If you are interested in finding an established and reliable business where you are treated with care, respect and patience by the owner and salespeople (who also respect and value your time), then Flooring America Chandler is the store you should visit first! 10/17/

Awful experienceFlooring was not installed in the incorrect roomWhen they removed it they did not have enough to do the correct room and what I ordered was no longer in stockWe had to take time off from work over and over because of poor installationThey were nearly impossible to get a hold of and when you finally reached someone everything was done at a time good for them, not for usThe flooring they put in was supposedly a step above what I ordered, but it was not the same colorI feel we should be compensated for the poor service we received

Chapman Service has performed all of my electrical and HVAC needs for yearsLabor Day Weekend and inside fan was running constantlyCalled the company number and received a prompt call back from the owner who informed me they were poised/ready to make a service call if necessary along with noting weekend rates would applyHowever, he noted that since when the thermostat indicated a need for cooling and the outside unit did engage offering temperature control that I could consider waiting until Tuesday after the holiday to have them come outHe explained that the constant running of the fan was not pulling an extraordinary load for electricity and that leaving things as the way they were would be less expensive than having a weekend callI was thankful for thatThis would have been enough to allay any concerns I hadHowever, he went a step furtherHaving accessed my record with them, he know the type of thermostat and integrated furnace unit (which contained the blower fan) and walked me through turning the unit off/on in the attic and pulling the thermostat off and inspecting its condition and readingsIn doing so, the backup batteries (AAA) were somewhat corroded and he had me replace them and then replace the thermostat and try the systemIt workedHe had waited the several minutes it took for the system to reset and made sure it worked properlyAll over the phoneI could not be happier and more satisfiedThere is nothing like having a relationship with a contractor who takes the time to understand a dilemma no matter how relatively trivial who first listens to understand the issue and then attempts to fix things before jumping to a service call with costs