FastSpring

Review: Fastspring is payment processor company. I try to pay $1100 to sibsoft.net through fastspring using my credit card no. 5327 xxxx xxxx 1169Payment process successfully from my bank and I am charged for 1100$ but fastspring did a scam and show order as canceled. Seller also not receive this money. I claim my money from my bank they update me that transaction is processed successfully. and I cannot get my money back.. For claim on my money, I need cancellation proof from merchant.. I contact fastspring team and they refuse to provide me any information and not replying on my emails. Now what about my payment?1100$ is huge amount in my country... Payment process date 23 - september - 2014Desired Settlement: IF Fastspring legitimate, I just need the cancellation proof from fastspring. so I can claim my money from bank.. otherwise please understand fastspring is well scammed.

Business

Response:

while there was a pre-authorization against your card, we did not complete this charge, and this pre-authorization will drop off you card within a few days.

Review: Fast Spring is the payment gateway for Logo Nerds. There payment gateway is continuously breaking and not allowing me to process payments. I have attempted to get in touch with them about these issues and they will not respond. There customer service is poor and they have no way to talk to a live person.Desired Settlement: I am asking that they fix the service so that customers can use an effective payment gateway. Also, I am requesting that they get back to me and fix my account so I can start using my account again.

Business

Response:

Adam, I can see that you placed several orders in a short period of time. This was causing the fraud screen to believe that the subsequent attempts were fraudulent, so it began stopping the orders. I have now white-listed your email address so this problem would not happen again to you, and you should be able to complete any orders now.

Review: Yes, on June 25, 2015 I subscribed to a DLL software called DLLSuites. Within less than 24-hours I began experiencing issues with this software. Not knowing what the problem was, I was told to run a Registry program known as Fasbar. After running this software, I submitted the log to a Tech Support forum. Later I was told that I should "uninstall" the DLLSuites software.

Immediately I attempted to contact DLLSuites via email to CANCEL my subscription but the only contact source I could locate on their webpage was [email protected]. I entered this URL address, but as soon as the webpage appeared. All this page offered was Frequently Ask Questions. No contact phone number nor customer service information.

Facing a stalemate, I decided to contact DLLSuites by Replying to one of the E-mails they had sent me shortly after subscribing to their software.

Naturally I was surprised when I received an E-mail from FastSpring informing me that they were a distribution service for DLLSuites software. As a matter of record, my wife asked, after FastSpring debited our bank account $19.95 on November 25, 2015.

Completely disgusted, I again contacted FastSpring by the phone number provided on my bank statement and was only able to leave a message and my E-mail address. I told them that I have made numerous attempts to CANCEL this DLLSuites subscription, well in advance of the normal 30-day trial period and demanded a FULL REFUND of $95.95 (the original subscription price plus four (4) additional months where I was charged $19.95/mo.

The gentleman who responded to my call via E-mail told me that I should receive my FULL REFUND within 10 business days. That was back around the last of November since the last debit they deducted was on November 25,2015.

As of this date, this REFUND has not been returned to my bank and I want to know why!Desired Settlement: I want FastSpring to REFUND every penny deducted from my account. And for other susceptible customers, FastSpring needs to make their website more "user friendly. instead of having to go through all sorts of rabbit-trails to get in touch with Customer Service.

Business

Response:

I do see we posted a refund forDL[redacted]5-1778-17144B

Review: We did not purchase anything from this website company. They charged me 66.60 twice within 2 minutes. You can not speak to a person communication is through email only. They sent me an invoice twice that shows quanity 10 $66.60. They do not respond to my emails asking for my money back. This is a fraudulent company that took my money with out permissionDesired Settlement: 66.60 twice $133.20 given back to me.

Business

Response:

Both of these orders were refunded on Dec 23 after you contacted our customer support department.

Review: I purchased Phone Call Xpress License on May 7th. I had studied documentation for Phone Call Xpress and wanted to bundle with software we plan to market. The software is being sold by imptec.com. We were unable to communicate with any one about the software prior to purchase.The Phone Call Xpress/register.htm web page says Registration is the process of purchasing a valid license for the product, and "unlocking" the full functionality of the software. You will receive a lifetime license, free upgrades to all future versions, and free priority technical support.We were still unable to communicate with them. They do not provide a phone number and do not respond to emails.I check my credit card statement to get email of seller. The software was sold by FastSpring.com.8 E. Figueroa StreetSanta Barbara, CA 931011-877-327-8914 toll-free USI called Fast Spring on May 23rd and could only leave a voice mail message. I sent an email to them at 2:46 PM (Eastern Time). I told them I wanted to get the priority support I purchased from them. Apparently Fast Spring could not understand the English in the email because I got the below email.On May 24th I received the registration code again. I tried to install registration code again today and get pop up the said cannot be installed more than thirty days after its creation. I hope the majority of people in California do not believe May27th is more than 30 days after May 7th.I want to receive the free priority technical support that I paid to get.[redacted]Desired Settlement: I want to receive the free priority technical support that I paid to get and to able to communicate with the developers of the software.

Business

Response:

This order has been refunded.

Review: FastSpring is one of those foul companies that sets you up with a monthly subscription and makes it really hard to unsubscribe.If a company signs you up for a subscription you should be able to un-subscribe immediately whenever you wish. It should be plain and clear how to avoid additional charges. Not with FastSpring.Through them I was signed up for a monthly subscription to a software service. I intended to use the product for a month and then cancel. But come the end of the month, one day away from getting a new charge, I find that try as I might I can find no phone number to call to cancel my subscription, and I can find no link or form anywhere online to cancel my subscription.Instead there is only email! We all know companies can take days or weeks to respond to emails. I really find these business practices abhorrent and unless they fix this I urge everyone to avoid them.Desired Settlement: They should have to have a clear and easy-to-find link on their main web page, and on their main mobile site, that will immediately unsubscribe you from any service to which you are subscribed.Of course I want my current service ended as well.

Business

Response:

The buyer was sent receipt immediately upon purchase that included link to chancel or update payment info. Perhaps this was blocked by a spam filter. The buyers purchase has not been refunded.

Review: I've ask this company for a refund of my money because the software they sold to me did not work I removed in from my computer! I e-mail the supportgroup 3 or 4 time asking them to return my money the sum of $23.50 but I have not received a message or my money the Order ID: SHRINKDVD2[redacted]-8788-53134 paid in full : May18 2013 I tried the software and it do not work like they say so I want my money BACK.Desired Settlement: Return my money $23.50 and they want here from me again.

Business

Response:

This order has been refunded.

Review: This company has outrageous customer service. They have prompts available on the phone yet each prompt leads you to record a message that will not be answered until a day or more later! There is no assistance for customers like me wanting a simple invoice delivered to my email for further action to cancel the transaction. Meanwhile, I have sit and wait for them to get around to me. This is not making the customer happy and is not a good business organization. There is no way for customer to have issues resolved after 4pm! This says to customers "screw you" you are not worth our time and we can't even deem you with an after-hours customer line. Absolutely ludicrous service and I never want to conduct business through this company again!Desired Settlement: I want my money refunded, in full! And I want this issue to be shared with the company FastSpring services, BeLight Software. This company should NOT be ridiculously rated with an A+ or complimented on customer service because there is not any customer service. I would love to see their rating drop, significantly. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10094751, and find that this resolution is satisfactory to me.

In regard to this case I have resolved the issue between me and the seller. Thank you.

[redacted]@memphis.edu

Regards,

Rachel Shaw

Business

Response:

Your order

BE[redacted]7-9**7-57**3

Review: Re; Order ID - [redacted] Date of Order; November 5, 20131 TV Access Show - VIP Platinum Membership Paid in full; $39.95I ordered TV Access Show on November 5, 2013. Because my computer did not support the software that I need to view the media, I was offered to buy another software, which I did. All totaled, this cost me nearly $100.00, which didn't sit well with me. So I request a refund from all purchases including this one from; First Spring/TV Access Show. I received a return of receipt for the request of refund stating that my request was being reviewed by the staff, but no refund. Rather, On November 7, 2013 I also received a offer to upgrade, which I had already purchased. I replied by insisting for the refund to my debt card in full for $39.95. Which I have had no response and no refund receipt or refund.I don't want to negotiate my refund as it was valid and within 5 hours of purchase.Sincerely,Taite MontgomeryDesired Settlement: Return $39.95 to my debt card, in full, immediately.

Business

Response:

I have now refunded this order. Should hit your card within 5 days at the most.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9803994, and find that this resolution is satisfactory to me.

Regards,

Review: Apparently the company I'm complaining about is only a "billing agent" for the product "KSV Tool". How it merits an A+ rating when you can't even reach an agent - you have to leave a voice-mail WITH an email as that is the only way they follow-up, I have yet to understand.KVS Tool is a product that is not working with the level of accuracy expected and I have repeatedly asked for a refund. (I even asked for only 11/12 of the amount paid as I had the useless product a couple of weeks.) I checked before purchase and was told even with no demo version available, but as an AA flyer, it was far superior to my exiting product, ExpertFlyer. I disagree. It will not even show AA flight availability. It also will not display AA/US seatmaps from the availability search. It does show them from the schedule search, but incorrect maps. Until you query using yet another method. Basically total hogwash. The product is near useless to me. Attaching a doc with some examples.Desired Settlement: At this point, I want a FULL REFUND. Product has had zero value to me. At least now it is clear why they will not offer a demo period - no one would buy it!

Business

Response:

Order has been refunded today, should show back in your account within a day or so.

Review: I purchased a software product (iPod Copy Master) on 4/30/14 via the internet. Software purchase was processed thru fastspring.com. Immediately received my download and activation code. Activation code was invalid. I have been trying since 4/30 to get resolution to no avail. To date, I've sent 5 emails and left 2 voicemails but all I've received was an email response from a customer service rep that told me my issue needed to be forwarded to the company that produced the software. Since the order was processed thru fastspring.com, there shouldn't be any reason why they can't process the refund. Cost was $19.95Desired Settlement: An activation coder that WORKS or a refund.

Business

Response:

Order refunded today.

Review: Fraudulent charge to my bank card!Desired Settlement: Refund and someone should go to Prison!

Business

Response:

Sorry to hear about the problem. Please email [email protected] with those details, including the last 5 digits of the credit card number and we will locate and get it refunded asap. If you would prefer, you can reply in the Revdex.com with the info.

Review: I purchased an online "help" button for Windows 8 through Candysoft.com called the istart button with my credit card for $9.95. The activation code they gave was deemed invalid so I began contacting the company ([redacted]). He would respond to my e-mails but the code would not activate the button. He finally told me to uninstall the button, go to the website and reinstall and apply the activation code. When I went to the website to reinstall the button, the website domain had expired. I e-mailed Kevin again and the email came back with a failure to deliver notification.Desired Settlement: $9.95

Business

Response:

Order has been refunded.

Review: I went on their site and purchased the product. I downloaded the software and tried installing it. The software does not install like the instructions. I contacted them and requested a refund. The only way I can reach them is via email. I am unable to speak to a customer service representative. I need a refund because I have not received service. They continue to charge me every month for a service that I have not received. There is no way to stop the monthly billing. I have tried calling, emailing and contacting them via my credit card company. This company is a fraud .Desired Settlement: I need my money back. In addition, I need billing to stop. I do not want to continue praying this company for a service that I did not receive.

Business

Response:

I have refunded this order as of 12/23/15