FastSpring

The only order with FastSpring is this one https://sites.fastspring.com/wma-convert/order/invoice/DRM160711-6880-for the platinum version The order number you provided for the Pro order is not a FastSpring order, but appears to be from another provider I can refund the Platinum order if you'd like, but that is all I could do to help since that is the only FastSpring order

Order has been refunded todayK [redacted] ***, Chief Customer Service Officer http://www.fastspring.com

Complaint: I am rejecting this response because: I am complaining that my PROFESSIONAL version is not useable until someone sends me a code I don't need another link to a recently purchased PLATINUM version which is working fine Regards, J [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10252006, and find that this resolution is satisfactory to me Regards, [redacted]

Complaint:
I am rejecting this response because:
You charged meSend you payment cancellation proof if you not chargedBank is saying that payment is chargednow, you doing scamI need my money back
Regards,*** ***

I have refunded this order as of 12/23/K** *** - FastSpring

Order was refunded on Jan

Order was refunded on July K** ***
Chief Customer Service Officer
FastSpring
Email: ***@fastspring.com
FastSpring offers a next generation Java-based software reseller platform, merchandising, and
fulfillment solution for software publishers which is focused on customer service, flexibility, and reasonable pricingView the Flash Demo at:
http://www.fastspring.com/

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11010791, and find that this resolution is satisfactory to meIf FastSprings representative, MrK** ***, was truthful, then I will certainly know by next week whether or not they refunded the remainder of charges debitedTherefore, I would like to reserve judgment or comment until I actually see that these charges have been refunded.In the meantime, however, I would like to express my deepest appreciate and gratitude to Revdex.com of the Tri-Counties for your arbitration in resolving this very unfortunate issue.Thus, until I actually see the reflected REFUNDED charges, I would like to request that this complaint #remain open until such timeOnce the funds have been refunded I will contact you and let you know so that the complaint can be closed
Regards,
A*** ***

Below is the license info:
Dear J*** ***,Thank you for your order.Your order ID is DRM***11-6880-44259Your license is SND1SAL *** 337B18E630572E0You may download using the following URL
https://sites.fastspring.com/wma-convert/order/dl/DRM***11-6880-22263FPlease note that your download link will expire in days.Best Regards,WMAConvert Support Team

Complaint:
I am rejecting this response because: While MrK** *** was correct in stating that FastSpring did REFUND November 25, debit charge of $However, there remains REFUNDS for October, September, August and July, along with the original purchase price of $debited on June 27,
As I explained to Daniel (I believe that was his name) on 12/23,2015, I made ever feasible effort available to CANCEL my DLLSuites subscription well within the 30-day CANCELLATION period allowedThis was equally reiterated after discovering that DLLSuites had debited my bank account "again" in July for $19.99.
As I stated in my original complaint, the DLLSuites webpage is not "user-friendly" at all There was no Customer Service phone number; not any method provided to contact Customer Service However, I did make numerous efforts to contact DLLSuites by the [email protected] link providedYet each time I accessed this web link all I got was a list of Frequently Asked Questions (FAQ) on how to download a DLL (Dynamic Link Library file)As a matter of fact, I REPEATEDLY stated to this alleged SUPPORT site that I wanted to CANCEL my subscription because of the results discovered when I was asked to download and run a Registry Recovery Program by a Technical Service forumI forwarded the scan results to this Technical Forum and was told to REMOVE DLLSuites because it was creating conflicts with my PC registryI also asked DLLSuites Support why I was charged an additional $in July and emphatically told them that I was not going to pay $a month for a product that I could purchase for a one-time price of $Not once did Support or Customer Service personnel with DLLSuites respond to any of the Emails I sent, and I have them all Not only that, since I could not find a Customer Service contact number, I began "replying" to DLLSuites via Emails they had sent meI have those Emails as wellDLL Suites owes me $79.99, my original purchase price of $since I did make every effort to CANCEL my subscription before the 30-day trail period; a July debit of $19.95, an August debit of $19.99; a September debit of $19.99, and an October debit of $DLLSuites did REFUND November 2015;s debit of $I can provide Revdex.com of the Tri-Counties a copy of each debit date and amount along with Emails where I REPLIED to DLLSuites regarding these unaware additional monthly charges
Regards,
A*** ***

Revdex.com:
I have reviewed the response made by
the business in reference to complaint ID 10669873, and find that this resolution is satisfactory to meThey did not make the change I suggested, but they contacted me in good faith and I believe they want to do the right thing
Regards,
J*** ***

Dear ** ***,
Many thanks for purchasing Photo Upload for Facebook
Your license key(s):
4e4***WVB
Follow these
instructions to enter the license key into the Photo Upload plug-in:
Ensure you have downloaded the Photo Upload plfrom www.newpproducts.com
Follow the installation instructions at www.newpproducts.com for this plug-in
From Adobe Lightroom, open PlManager from the File menu
Select the Photo Upload plfrom the list of plug-ins
Select the "Enter License Key" button in the plsettings to open the License Key window
From the License Key window, choose the License service you have bought the license for and paste the key from this email into the License Key text box
See the support links on the Web-site if you need further information
Once again, many thanks for purchasing Photo Upload for Facebook
Sincerely,
New P Products
----Dear ** ***,
Many thanks for purchasing Photo Upload for Zenfolio
Your license key(s):
542***xMTNB
Follow these instructions to enter the license key into the Photo Upload plug-in:
Ensure you have downloaded the Photo Upload plfrom www.newpproducts.com
Follow the installation instructions at www.newpproducts.com for this plug-in
From Adobe Lightroom, open PlManager from the File menu
Select the Photo Upload plfrom the list of plug-ins
Select the "Enter License Key" button in the plsettings to open the License Key window
From the License Key window, choose the License service you have bought the license for and paste the key from this email into the License Key text box
See the support links on the Web-site if you need further information
Once again, many thanks for purchasing Photo Upload for Zenfolio
Sincerely,
New P Products

while there was a pre-authorization against your card, we did not complete this charge, and this pre-authorization will drop off you card within a few days

Your order
BE***7-9**7-57**
was refunded by
BeLight Software (*** ***)
on June
*** ***
Chief Customer Service Officer
FastSpring
Email: ***@fastspring.com
FastSpring offers a next generation Java-based software reseller platform, merchandising, and fulfillment solution for software publishers which is focused on customer service, flexibility, and reasonable pricing
View the Flash Demo at:
http://www.fastspring.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10713535, and find that
this resolution is satisfactory to me
Regards,
I*** *** ***

This order has been refunded

Complaint:
I am rejecting this response because:
I did “purchase
again” as you suggested. I received the
receipt and the new Registration Code at 8:AM on June 4th (today)
shortly after paying Fast Spring for the order.
Both the receipt and the new Registration Code emails came from [email protected]
The Registration Code sent for Fast Spring server was
defective. I want to bundle a product
like “Phone Call Xpress”
with our product. The limited test we
made during the day free trial period indicates Impulse
Technology has the best
product for our purposeImpulse Technology keeps their
software up to date and has updated it to support Windows 8.1.
It appears the Registration Code problem is the Fast Spring
server since it was sent to me minutes after payment was complete
I need your
assistance in contacting Impulse Technology, the developer of “Phone Call
Xpress”. That is part of the priority
technical support that Fast Spring sold
Regards,
*** *** ***

Refund issued today Please allow 2-days for this to show on your statement
*** *** - FastSpring

Unfortunately we are only a retailer of the product, and the most we can do is to refund the
order The product is manufactured by another company who provides product support, and we have provided their contact info We know none of the technical details of the product and you will have to talk to them to resolve any remaining technical issues