FastSpring

Fastspring is a terrible company. They need to go out of business. Trying to contact them as a buyer is impossible. They don't respond to emails. Their phone number just redirects to their email. Horrible company.

I do see we posted a refund forDL[redacted]5-1778-17144B
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which was originally billed on Nov 25.  That refund was issued on Dec to mastercard ending 9695
Is that the only one you needed refunded?
K[redacted] - FastSpring.

Sorry to hear about your problem with the order.  I have refunded the purchase today. You should see it in your account within a day or two.
[redacted], Chief Customer Service Officer
http://www.fastspring.com

Order has been refunded today, should show back in your account within a day or so.
 
 
 
 
FastSpring offers a next generation Java-based software reseller platform, merchandising, and fulfillment solution for software...

publishers which is focused on customer service, flexibility, and reasonable pricing.
View the Flash Demo at: 
http://www.fastspring.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9905694. According to their response, they had refunded the purchase. However, I have checked my credit card account and I did not see any refund for the purchase amount credited to my account. I have not received any refund check from the business neither. I will wait another week to review the ruefulness of the refund.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11564676, and find that this resolution is satisfactory to me.
Regards,...


D[redacted]

Both of these orders were refunded on Dec 23 after you contacted our customer support department.
[redacted]
Chief Customer Service Officer
FastSpring
Email: [redacted]@fastspring.com 
FastSpring offers a next generation...

Java-based software reseller platform, merchandising, and fulfillment solution for software publishers which is focused on customer service, flexibility, and reasonable pricing.
View the Flash Demo at: 
http://www.fastspring.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10355353, and find that this resolution is satisfactory to me.
Regards,  
[redacted]

Adam, I can see that you placed several orders in a short period of time.  This was causing the fraud screen to believe that the subsequent attempts were fraudulent, so it began stopping the orders.  I have now white-listed your email address so this problem would not happen again to you,...

and you should be able to complete any orders now.
 
[redacted] - FastSpring Customer Support.

I have refunded the order.  To get any further help with the specific product questions or technical support, you will have to talk to the maker of the product at
[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10094751, and find that this resolution is satisfactory to me.
In regard to this case...

I have resolved the issue between me and the seller. Thank you.
[redacted]@memphis.edu
Regards,
Rachel Shaw

Complaint: 9924932
I am rejecting this response because: My request all along is getting assistance from Fast Spring in obtaining necessary technical support from from Software Orbit. Please see my original email below---
From: [redacted]@msn.com
To: [email protected]
Subject: FW: Your USB LOCKER Delivery Information
Date: Fri, 24 Jan 2014 15:17:51 -0700
Hello:
I am contacting you regarding the software below. I have sent three emails to "Softwares Orbit" about this problem and have not received any response or acknowledgement. There are hundreds of files and photos on the affected drive that I do not want to lose due to "USB Locker". Please assist me if you can in communicating with that company to ensure product support.
[redacted]

Order has been refunded today.
K[redacted], Chief Customer Service Officer
http://www.fastspring.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11614544, and find that this resolution is satisfactory to me.
Regards,
[redacted]

The only order with FastSpring is this one
https://sites.fastspring.com/wma-convert/order/invoice/DRM160711-6880-44259 for the platinum version.  The order number you provided for the Pro order is not a FastSpring order, but appears to be from another provider.
 
I can refund the Platinum order if you'd like, but that is all I could do to help since that is the only FastSpring order.

This order was refunded on Aug 22.

For some reason Revdex.com now hides your email address from me.  Let me know that again and I will see if I can dig...

deeper.
[redacted]
Chief Customer Service Officer
FastSpring
Email: [redacted]@fastspring.com 
FastSpring offers a next generation Java-based software reseller platform, merchandising, and fulfillment solution for software publishers which is focused on customer service, flexibility, and reasonable pricing.
View the Flash Demo at: 
http://www.fastspring.com/

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11554108, and find that this resolution is satisfactory to...

me.
Regards,
[redacted]

Complaint: 11614544
I am rejecting this response because:
I am complaining that my PROFESSIONAL version is not useable until someone sends me a code.  I don't need another link to a recently purchased PLATINUM version which is working fine. 
Regards,
J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10106464, and find that this resolution is satisfactory to me.
Regards,
[redacted]