[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting that she be allowed to change her reservation since she purchased travel insurance On December **, 2014, [redacted] or someone on her behalf went on our website and submitted a one way reservation from St Thomas, US Virgin Island to Albuquerque, New Mexico The reservation was booked without the assistance of one of our Customer Service agents, in these cases it is the responsibility of the person making the reservation to make sure they read all necessary and important information The details regarding coverage by the insurance company is shown to the customer so they can have all the information before deciding to purchase the insurance policyAs with any insurance they have limitations on what is covered We regret any confusion encountered by [redacted] but in the travel industry what she is requesting is classified as a voluntary change which is not covered under the insurance she purchased We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by Travelong.com regarding complaint ID [redacted] .Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting that she be allowed to change her reservation since she purchased travel insurance On December **, 2014, [redacted] or someone on her behalf went on our website and submitted a one way reservation from St Thomas, US Virgin Island to Albuquerque, New Mexico The reservation was booked without the assistance of one of our Customer Service agents, in these cases it is the responsibility of the person making the reservation to make sure they read all necessary and important information The details regarding coverage by the insurance company is shown to the customer so they can have all the information before deciding to purchase the insurance policyAs with any insurance they have limitations on what is covered We regret any confusion encountered by [redacted] but in the travel industry what she is requesting is classified as a voluntary change which is not covered under the insurance she purchased We appreciate the time and attention your office has given this matter Sincerely, [redacted]