[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his request [redacted] is stating that he has not received his refund As stated in my rebuttal we have submitted all the necessary information to the [redacted] (***) who handles airline ticket distribution who in turn sent it to [redacted] Gol Airline in order to obtain the refund he requested in the amount of $The request was submitted on October **, We also advised that it may take the airline up to days to comply and the refund to be processed back to the original form of payment used when the reservation was submitted in this case [redacted] ’s Visa ending in *** We regret any confusion or frustrations he encountered but please understand we are not the ones processing his refund we can only advise how long it may take [redacted] Gol Airline to complete their refund process Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for a ticket he purchased for his nephew On October **, 2014, [redacted] called our customer service department and made a round trip reservation from Istanbul, Turkey to Phoenix, Arizonian The reservation was confirmed, tickets were issued and financial confirmation was sent to the email provided [redacted] is requesting that we listen to the call since he stated that he was advised if he purchased the insurance and his nephew did not receive his visa all he had to do is file a claim with the insurance and he would receive a full refund Please understand that not all calls are recorded I have enclosed a copy of the confirmation email sent to [redacted] stated he had read and accepted our Terms and Conditions: Fares are not guaranteed until ticketed.Most fares and taxes are non-refundable and service fee is non-refundable, the tickets are non-transferable and name changes on the tickets are not permitted.All government taxes and [redacted] ’s service fees are included in the total amount charged.Free cancellations are permitted, if requested within four (4) hours from the time of purchase.Tickets may be cancelled within hours from the time of purchase for a small fee.Date and routing changes will be subject to the airlines penalties, fare difference and our service fees Also listed on his confirmation “All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or enteringReliable information regarding international travel can be found at [redacted] and also with the consulate/embassy of the country(s) you are visiting or transiting through [redacted] will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country We would like to advise the Better Business Bureau that on his behalf the information he provided has been submitted to Air France refund department for consideration The decision to refund all or part of the money [redacted] is seeking will be solely up to the individual airline based on the information provided This process may take the airline up to days to complete their research We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not received a refund [redacted] claimed previously that they were not liable as this was a schedule changeWhen I provided PROOF that this was not the case, they have simply ignored it & now claim it's Gol's responsiblity, although it was [redacted] that took my money A business MUST be held responsible for delivery of the product or service that THEY sell! [redacted] sold me two seats on a plane from Cuiaba to Sao Paulo on the [redacted] June, [redacted] took my money & didn't provide the service THEY sold If they rely on other companies to deliver the service that THEY sell, then any failure on the part of those other companies is an issue between [redacted] & their partners, not me! During this process, [redacted] have: 1) Failed to respond to emails to the address THEY provided advising them that the itinerary change they sent through was not suitable for us 2) Failed to respond to phone calls advising the same 3) Claimed the airlines was within it`s rights to move our flight to BEFORE we landed in Cuiaba 4) Claimed that they weren't liable as this was a schedule change 5) Ignored the evidence provided PROVING that this was not a schedule change 6) Blamed everyone but themselves for not providing the service THEY sold In what world is it OK for a business to take money for a service, not provide the service & then claim that THEY aren't responsible because they had arranged for SOMEONE ELSE to provide the service? This is absurd There is an easy way for [redacted] to resolve this - return my money & sort out their internal business issues between the two parties that agreed to sell a service & share the money from it - Gol & [redacted] , In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] *** is requesting compensation due to an airline schedule change We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $1, The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion or frustrations [redacted] encountered and she been advised that this process may take up to days We appreciate the time and attention your office has given to this matter Sincerely, [redacted] [redacted]
December **, Better Business Bureau [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] and [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] states he has not received his refund We would like to advise the Revdex.com that we have submitted all necessary information (booking number [redacted] ) to the [redacted] (***) who handles airline ticket distribution who in turn sent it to [redacted] in order to obtain the refund he requested in the amount of $2, The request was submitted on December *, 2014, and the airline has up to days to comply and the refund will be processed back to the original form of payment used when the reservation was submitted Please see the attached screenshot of our Refund Page booking (booking number [redacted] ), showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] : The credit may take up to business days to appear on his credit card statement If this refund does not appear in the time advised he may want to check with his bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above reservation In his complaint [redacted] is requesting that we honor the rate he requested but could not be confirmed As stated we are a travel agency, simply stated we are agents for the airlines We do not create the airfare, the schedules or have any control over airfare or schedule changes As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide Basically, this means that anyone with a smart phone or internet connection has access to these flights and therefore seats and airfares can sell out quickly and it may take the airline anywhere from hours to several days to update their availability on sold out fares and flights When a reservation is made with us, a request is then sent to the airline in question to either confirm the flights at the rate requested within business days In very rare cases, a request can come back denied by the airline At this point we send the client an e-mail making the client aware that the fare could not be confirmed by the airline Also listed in our Terms and Condition we advise all offers, prices, and conditions of sale may be subject to change without notice; advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions; reservation validation of up to one year (if any extension permitted, penalties/restrictions may apply); Other conditions/restrictions; and availability New flight options were offered but declined by [redacted] *** We regret any confusion encountered by [redacted] and appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is request that she be refund the airlines change fee she was charged since the passenger was denied boarding for not checking in for her flight in the proper time allotted by the airline Please understand [redacted] does not set any airline’s airport regulations [redacted] was advised in our Terms and Conditions: International Flights: Re-confirm flight schedules, departure times, seats, and any special requests hours prior to departure in all directions Recommended chetime is at least hours prior to departure time Special note: The airline reserves the right to deny boarding to passengers that do not cheor arrive at the departure gate in adequate timePlease check with the airline for timesAlso, certain cities vary for chetimes as wellShould the airline deny boarding, in such a case, no compensation will be awarded either by the airline or [redacted] .“Please note that your seats, meals, frequent flyer and other special requests are on request only and that the airline reserves the right to apply any revisions to the requested seat allocation without notificationAll requests should be verified with the airlineWe do not guarantee you will be assigned the seat you have requestedWe also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airlineIt is therefore recommended you contact your airline directly to confirm these requestsClick here to view the list of airlines and phone numbers” We regret any confusion or frustrations [redacted] encountered but no refund will be offered since the money she is requesting was paid directly to Royal Jordanian in order for them to change her reservation We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his complaint [redacted] is requesting compensation due to incorrect information given by a Lufthansa Airlines’ representative As states in our original letter the reason [redacted] missed her departure flight out of London Heathrow was due to the incorrect information she received from the Lufthansa Airlines’ representative I have enclosed what we called a “Copied Payment” which is captured prior to [redacted] submitting the reservation for his daughter As you can see he was advised that the flight departing from London Heathrow would be by United Airlines We also advised that the flight would depart from terminal two (2) Per our records a request was submitted to the airline for a kosher meal Again we regret any confusion or frustrations his daughter encountered, for any compensation [redacted] will need to contact the airline directly for any compensation We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
February**, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above reservation In her complaint she is requesting a refund in the amount of $she was charged when she changed her reservation We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $ The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion encountered by [redacted] and please understand to complete this process it may take up to days We appreciate the time and attention your office has given this matter Sincerely, [redacted] ***Customer Advocate Team [redacted]
We cannot confirm these are Travelong or [redacted] clients as we were not able to locate any reservation matching these names and scenarios.We appreciate you bringing these to our attention.Thank you, [redacted] ***Customer Advocate Team
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number Also during the booking process and on her booking receipt [redacted] and also informed: Checking In for your Flight Domestic Flights (Traveling within the United States) It is recommended that you che at least two (2) hours prior to the scheduled flight departure timePlease allow for extra time if traveling with children or need assistance boarding the aircraft International Flights It is recommended that you che at least three (3) hours prior to the scheduled flight departure timePlease allow for extra time if traveling with children or need assistance boarding the aircraft NOTE: The airlines reserve the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-inChetimes can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying the required chetime As stated in her rebuttal [redacted] was advised by the airline that her tickets were non-refundable but she would be entitled to a refund of the taxes she was charged when she purchased her originalBased on that information we contacted Aeroflot who did authorize the refund of the taxes Please see attached the screenshot of our Refund Page booking below (booking number [redacted] ) showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan: The credit may take up to business days to appear on his credit card statement We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am just waiting for the refund and looks it'll be a long process but there is no problem I'll wait for it Please, I prefer the money back by checkis that possible? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
December **, Revdex.com [redacted] ** [redacted] RE: [redacted] ***/Case [redacted] Booking number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states she was not happy with the service she received and is requesting a refund for the ticket purchased via our online website We apologize for any rude or unprofessional behavior that may have been displayed by our agents that she described in her complaint We take our customer service seriously and do not tolerate any such behavior by our staff Hier concerns have been submitted to senior management and appropriate action will be taken We would like to advise the Revdex.com that [redacted] has been in contact with one of our customer service supervisorsIt was at this time that she advised that an insurance claim has been submitted to [redacted] We regret any confusion or frustrations [redacted] encountered but at this time we cannot consider a refund until [redacted] has completes their research We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Hello there , I'm satisfy with business responsePlease close the complaint Regards [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] *** states that she be re-accommodated since her original reservation had been cancelled We would like to advise the Revdex.com that [redacted] was contacted by one of our [redacted] s New flights options were offered and accepted Her ticket was issued reflecting her new flights and an email confirmation has been sent to [redacted] advising the same We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal letter we received regarding the above referenced booking number In his complaint [redacted] states that he never purchased a ticket via our website As stated a reservation was submitted by [redacted] on July, **, 2013, for a one way reservation from San Francisco, California to Denver, Colorado At that time he could have enrolled in one of the companies that advertise on our website such as [redacted] or [redacted] ***, who in turn would be the ones charging him their monthly fee In order to research his concerns [redacted] will need to contact our Billing Department at ###-###-#### and one of our billing agents will be able to assist him We regret any confusion encountered by [redacted] and we appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The confusion isI have only gotten one refund from [redacted] and no refund from [redacted] ! The prices are not similar due to the exchange rate I have no breakdown available to verify value and am not pleased with the service providedI will not accept their response until I validate the money due is rendered accordingly, and I will continuously complain openly, to anyone interested in hearing my situation The trust has been broken and others need to beware! Attached are itinerary, yet my CC only shows one refund Follow the booking numbers: [redacted] *** [redacted] and [redacted] ***Every notification since the request has been in correspondence to [redacted] *** If these two companies are merged then that is one thing I spoke to the [redacted] and agent representing, *** [redacted] on the telephone That [redacted] is the one individual who attempted to re-book with the second company My Credit Card Company has merely reimbursed me for the " [redacted] ***" tickets on the day of issue ! The other tickets [redacted] are months old!!! As you can clearly see this issue is not yet resolved If the refund will take up to days, and if I need to respond within days of each notification, then there may be more indications of my dissatisfaction or rejection for settlement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced case number In his complaint [redacted] is requesting that we honor the rate he saw on our website It might help to explain a little how we work We are a travel agency, simply stated we are agents for the airlines We do not create the airfare, the schedules or have any control over airfare or schedule changes As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide Basically, this means that anyone with a smart phone or internet connection has access to these flights and therefore seats and airfares can sell out quickly and it may take the airline anywhere from hours to several days to update their availability on sold out fares and flights Also listed in our Terms and Conditions: All offers, prices, and conditions of sale may be subject to: change without notice; advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions; reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); other conditions/restrictions; and Availability We regret any confusion encountered by [redacted] but at this point if he would like to make a reservation he will be subject to the current fare at the time of booking We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his complaint [redacted] states that [redacted] has issued him a credit voucher As stated based on the rule established by [redacted] the ticket his purchased was non-refundable and any residual value may only be refunded to a voucher (credit) Again, we regret any confusion or frustrations [redacted] encountered and no further action is to be taken on our part and consider this complaint closed since [redacted] has already issued [redacted] his credit to be used within the year We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his request [redacted] is stating that he has not received his refund As stated in my rebuttal we have submitted all the necessary information to the [redacted] (***) who handles airline ticket distribution who in turn sent it to [redacted] Gol Airline in order to obtain the refund he requested in the amount of $The request was submitted on October **, We also advised that it may take the airline up to days to comply and the refund to be processed back to the original form of payment used when the reservation was submitted in this case [redacted] ’s Visa ending in *** We regret any confusion or frustrations he encountered but please understand we are not the ones processing his refund we can only advise how long it may take [redacted] Gol Airline to complete their refund process Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for a ticket he purchased for his nephew On October **, 2014, [redacted] called our customer service department and made a round trip reservation from Istanbul, Turkey to Phoenix, Arizonian The reservation was confirmed, tickets were issued and financial confirmation was sent to the email provided [redacted] is requesting that we listen to the call since he stated that he was advised if he purchased the insurance and his nephew did not receive his visa all he had to do is file a claim with the insurance and he would receive a full refund Please understand that not all calls are recorded I have enclosed a copy of the confirmation email sent to [redacted] stated he had read and accepted our Terms and Conditions: Fares are not guaranteed until ticketed.Most fares and taxes are non-refundable and service fee is non-refundable, the tickets are non-transferable and name changes on the tickets are not permitted.All government taxes and [redacted] ’s service fees are included in the total amount charged.Free cancellations are permitted, if requested within four (4) hours from the time of purchase.Tickets may be cancelled within hours from the time of purchase for a small fee.Date and routing changes will be subject to the airlines penalties, fare difference and our service fees Also listed on his confirmation “All customers are advised to verify travel documents (transit visa/entry visa) for the country through which they are transiting and/or enteringReliable information regarding international travel can be found at [redacted] and also with the consulate/embassy of the country(s) you are visiting or transiting through [redacted] will not be responsible if proper travel documents are not available and you are denied entry or transit into a Country We would like to advise the Better Business Bureau that on his behalf the information he provided has been submitted to Air France refund department for consideration The decision to refund all or part of the money [redacted] is seeking will be solely up to the individual airline based on the information provided This process may take the airline up to days to complete their research We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I still have not received a refund [redacted] claimed previously that they were not liable as this was a schedule changeWhen I provided PROOF that this was not the case, they have simply ignored it & now claim it's Gol's responsiblity, although it was [redacted] that took my money A business MUST be held responsible for delivery of the product or service that THEY sell! [redacted] sold me two seats on a plane from Cuiaba to Sao Paulo on the [redacted] June, [redacted] took my money & didn't provide the service THEY sold If they rely on other companies to deliver the service that THEY sell, then any failure on the part of those other companies is an issue between [redacted] & their partners, not me! During this process, [redacted] have: 1) Failed to respond to emails to the address THEY provided advising them that the itinerary change they sent through was not suitable for us 2) Failed to respond to phone calls advising the same 3) Claimed the airlines was within it`s rights to move our flight to BEFORE we landed in Cuiaba 4) Claimed that they weren't liable as this was a schedule change 5) Ignored the evidence provided PROVING that this was not a schedule change 6) Blamed everyone but themselves for not providing the service THEY sold In what world is it OK for a business to take money for a service, not provide the service & then claim that THEY aren't responsible because they had arranged for SOMEONE ELSE to provide the service? This is absurd There is an easy way for [redacted] to resolve this - return my money & sort out their internal business issues between the two parties that agreed to sell a service & share the money from it - Gol & [redacted] , In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] *** is requesting compensation due to an airline schedule change We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $1, The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion or frustrations [redacted] encountered and she been advised that this process may take up to days We appreciate the time and attention your office has given to this matter Sincerely, [redacted] [redacted]
December **, Better Business Bureau [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] and [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] states he has not received his refund We would like to advise the Revdex.com that we have submitted all necessary information (booking number [redacted] ) to the [redacted] (***) who handles airline ticket distribution who in turn sent it to [redacted] in order to obtain the refund he requested in the amount of $2, The request was submitted on December *, 2014, and the airline has up to days to comply and the refund will be processed back to the original form of payment used when the reservation was submitted Please see the attached screenshot of our Refund Page booking (booking number [redacted] ), showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] : The credit may take up to business days to appear on his credit card statement If this refund does not appear in the time advised he may want to check with his bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above reservation In his complaint [redacted] is requesting that we honor the rate he requested but could not be confirmed As stated we are a travel agency, simply stated we are agents for the airlines We do not create the airfare, the schedules or have any control over airfare or schedule changes As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide Basically, this means that anyone with a smart phone or internet connection has access to these flights and therefore seats and airfares can sell out quickly and it may take the airline anywhere from hours to several days to update their availability on sold out fares and flights When a reservation is made with us, a request is then sent to the airline in question to either confirm the flights at the rate requested within business days In very rare cases, a request can come back denied by the airline At this point we send the client an e-mail making the client aware that the fare could not be confirmed by the airline Also listed in our Terms and Condition we advise all offers, prices, and conditions of sale may be subject to change without notice; advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions; reservation validation of up to one year (if any extension permitted, penalties/restrictions may apply); Other conditions/restrictions; and availability New flight options were offered but declined by [redacted] *** We regret any confusion encountered by [redacted] and appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is request that she be refund the airlines change fee she was charged since the passenger was denied boarding for not checking in for her flight in the proper time allotted by the airline Please understand [redacted] does not set any airline’s airport regulations [redacted] was advised in our Terms and Conditions: International Flights: Re-confirm flight schedules, departure times, seats, and any special requests hours prior to departure in all directions Recommended chetime is at least hours prior to departure time Special note: The airline reserves the right to deny boarding to passengers that do not cheor arrive at the departure gate in adequate timePlease check with the airline for timesAlso, certain cities vary for chetimes as wellShould the airline deny boarding, in such a case, no compensation will be awarded either by the airline or [redacted] .“Please note that your seats, meals, frequent flyer and other special requests are on request only and that the airline reserves the right to apply any revisions to the requested seat allocation without notificationAll requests should be verified with the airlineWe do not guarantee you will be assigned the seat you have requestedWe also do not guarantee that your meal, frequent flyer and other special requests will be confirmed by the airlineIt is therefore recommended you contact your airline directly to confirm these requestsClick here to view the list of airlines and phone numbers” We regret any confusion or frustrations [redacted] encountered but no refund will be offered since the money she is requesting was paid directly to Royal Jordanian in order for them to change her reservation We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his complaint [redacted] is requesting compensation due to incorrect information given by a Lufthansa Airlines’ representative As states in our original letter the reason [redacted] missed her departure flight out of London Heathrow was due to the incorrect information she received from the Lufthansa Airlines’ representative I have enclosed what we called a “Copied Payment” which is captured prior to [redacted] submitting the reservation for his daughter As you can see he was advised that the flight departing from London Heathrow would be by United Airlines We also advised that the flight would depart from terminal two (2) Per our records a request was submitted to the airline for a kosher meal Again we regret any confusion or frustrations his daughter encountered, for any compensation [redacted] will need to contact the airline directly for any compensation We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
February**, Revdex.com [redacted] ** [redacted] RE: [redacted] /Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above reservation In her complaint she is requesting a refund in the amount of $she was charged when she changed her reservation We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $ The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion encountered by [redacted] and please understand to complete this process it may take up to days We appreciate the time and attention your office has given this matter Sincerely, [redacted] ***Customer Advocate Team [redacted]
We cannot confirm these are Travelong or [redacted] clients as we were not able to locate any reservation matching these names and scenarios.We appreciate you bringing these to our attention.Thank you, [redacted] ***Customer Advocate Team
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number Also during the booking process and on her booking receipt [redacted] and also informed: Checking In for your Flight Domestic Flights (Traveling within the United States) It is recommended that you che at least two (2) hours prior to the scheduled flight departure timePlease allow for extra time if traveling with children or need assistance boarding the aircraft International Flights It is recommended that you che at least three (3) hours prior to the scheduled flight departure timePlease allow for extra time if traveling with children or need assistance boarding the aircraft NOTE: The airlines reserve the right to deny boarding to passengers that do not arrive at the Ticket Counter or Departure Gate with adequate time to check-inChetimes can vary for certain cities and airlines, so it’s recommended that you confirm with the airline you are flying the required chetime As stated in her rebuttal [redacted] was advised by the airline that her tickets were non-refundable but she would be entitled to a refund of the taxes she was charged when she purchased her originalBased on that information we contacted Aeroflot who did authorize the refund of the taxes Please see attached the screenshot of our Refund Page booking below (booking number [redacted] ) showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan: The credit may take up to business days to appear on his credit card statement We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI am just waiting for the refund and looks it'll be a long process but there is no problem I'll wait for it Please, I prefer the money back by checkis that possible? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
December **, Revdex.com [redacted] ** [redacted] RE: [redacted] ***/Case [redacted] Booking number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states she was not happy with the service she received and is requesting a refund for the ticket purchased via our online website We apologize for any rude or unprofessional behavior that may have been displayed by our agents that she described in her complaint We take our customer service seriously and do not tolerate any such behavior by our staff Hier concerns have been submitted to senior management and appropriate action will be taken We would like to advise the Revdex.com that [redacted] has been in contact with one of our customer service supervisorsIt was at this time that she advised that an insurance claim has been submitted to [redacted] We regret any confusion or frustrations [redacted] encountered but at this time we cannot consider a refund until [redacted] has completes their research We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Hello there , I'm satisfy with business responsePlease close the complaint Regards [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] *** states that she be re-accommodated since her original reservation had been cancelled We would like to advise the Revdex.com that [redacted] was contacted by one of our [redacted] s New flights options were offered and accepted Her ticket was issued reflecting her new flights and an email confirmation has been sent to [redacted] advising the same We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the rebuttal letter we received regarding the above referenced booking number In his complaint [redacted] states that he never purchased a ticket via our website As stated a reservation was submitted by [redacted] on July, **, 2013, for a one way reservation from San Francisco, California to Denver, Colorado At that time he could have enrolled in one of the companies that advertise on our website such as [redacted] or [redacted] ***, who in turn would be the ones charging him their monthly fee In order to research his concerns [redacted] will need to contact our Billing Department at ###-###-#### and one of our billing agents will be able to assist him We regret any confusion encountered by [redacted] and we appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The confusion isI have only gotten one refund from [redacted] and no refund from [redacted] ! The prices are not similar due to the exchange rate I have no breakdown available to verify value and am not pleased with the service providedI will not accept their response until I validate the money due is rendered accordingly, and I will continuously complain openly, to anyone interested in hearing my situation The trust has been broken and others need to beware! Attached are itinerary, yet my CC only shows one refund Follow the booking numbers: [redacted] *** [redacted] and [redacted] ***Every notification since the request has been in correspondence to [redacted] *** If these two companies are merged then that is one thing I spoke to the [redacted] and agent representing, *** [redacted] on the telephone That [redacted] is the one individual who attempted to re-book with the second company My Credit Card Company has merely reimbursed me for the " [redacted] ***" tickets on the day of issue ! The other tickets [redacted] are months old!!! As you can clearly see this issue is not yet resolved If the refund will take up to days, and if I need to respond within days of each notification, then there may be more indications of my dissatisfaction or rejection for settlement In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced case number In his complaint [redacted] is requesting that we honor the rate he saw on our website It might help to explain a little how we work We are a travel agency, simply stated we are agents for the airlines We do not create the airfare, the schedules or have any control over airfare or schedule changes As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide Basically, this means that anyone with a smart phone or internet connection has access to these flights and therefore seats and airfares can sell out quickly and it may take the airline anywhere from hours to several days to update their availability on sold out fares and flights Also listed in our Terms and Conditions: All offers, prices, and conditions of sale may be subject to: change without notice; advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions; reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); other conditions/restrictions; and Availability We regret any confusion encountered by [redacted] but at this point if he would like to make a reservation he will be subject to the current fare at the time of booking We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his complaint [redacted] states that [redacted] has issued him a credit voucher As stated based on the rule established by [redacted] the ticket his purchased was non-refundable and any residual value may only be refunded to a voucher (credit) Again, we regret any confusion or frustrations [redacted] encountered and no further action is to be taken on our part and consider this complaint closed since [redacted] has already issued [redacted] his credit to be used within the year We appreciate the time and attention your office has given to this matter Sincerely, [redacted]