[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number In her complaint [redacted] states that she has not been contacted by one of our customer service supervisors Our records indicate that [redacted] has been contacted by [redacted] and requested to please contact her at ###-###-#### Ext [redacted] regarding her concerns We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the [redacted] doesn't reflect the accurate nature of events and most importantly it omits and fails to take the responsibility for their agent, [redacted] , providing me with inaccurate rescheduling flight information during the re-booking procedureI'm not asking [redacted] to "waive or ignore any airline’s policy"I was told about $rescheduling charge ($penalty and $difference in the ticket price)However, [redacted] misinformed me, most likely incidentally but nonetheless mistakenly, about the new ticket detailsShe said that "all flight details are the same, only the date is different"I agreed to make changes based on this assuranceThey can check their tapes, it was recordedNot accepting the responsibility for their mistake and blaming it on me is infuriatingAnd that's beyond numerous hours of my time that [redacted] agents made me spend on hold or pretending they "solve" my issueAnd when they got tired of wearing me down, the last agent I spoke was right off the bet just rude with me As per the explanation above, I request that [redacted] refund me $and another $that they even didn't bother telling me what forIt was their agent who made the mistake and the company has to cover it Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states that she has not received her refund Please see attached screenshot of our Refund Page below, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on her credit card statement If this refund does not appear in the time advised she may want to check with her bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting that she be refund for tickets she purchased but never used On November *, 2013, [redacted] or someone on her behalf went on our website and submitted a one-way reservation from Chicago, Illinois to Frankfurt, Germany The reservation was booked without the assistance of one of our Customer Service agents; it is the responsibility of the person making the reservation to make sure they read all necessary and important information Prior to submitting her reservation she stated that she had read and understood our Terms and Conditions Listed in our Terms and Conditions “All airline tickets are 100% non-refundable and non-transferable If you wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by [redacted] plus airline penalties and any fare difference Our records indicate that [redacted] called our customer service department not once but twice requesting that she be allowed to change her reservation Our agent advised that changes could be made but she would be subject to the airline change penalty and fare difference Please understand that these restrictions are set by the individual airline, and we at [redacted] are not authorized to waive or ignore any airline policies nor refund any moniesThe fare difference and airline penalties charged were paid directly to the issuing airline in this case Turkish Airlines We would like to advise the Revdex.com that as a gesture of goodwill are fund has been processed in the amount of $ The refund will be processed back to the original credit card used when the reservation was submitted and may take up to business days before it may reflect back to the credit card statement We regret any confusion encountered by [redacted] and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for a non-refundable ticket he purchased on August **, On August *** [redacted] called out customer service department advising that he saw that the price was less on [redacted] by $and that they could confirm a direct flight on his return Our customer service agent also offer a refund of $as a rebate making a total refund of $The reservation was changed and the refund processed On September *** we were advised by his credit card company that [redacted] has filed a dispute in the amount of $2, Please understand that we were not investigating his claim, this process was being handled by his credit card company and they are the ones who will determine the outcome Based on the information [redacted] provided his credit card company has completed their research, and determined that out of the $2,only $1,was eligible for refund We regret any confusion or frustrations [redacted] encountered but no further refund will be offered since his credit card has determined that the remaining $1,to be a valid charge We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her request [redacted] is requesting that she be allowed to change her mother’s return at no cost On October [redacted] called our customer service department asking if she could check her mother’s return date to October **, Our agent advised that changes could be made understanding she would have to pay any airline change penalties and fare difference Before any changes were made the following email was sent to [redacted] for her approval [redacted] [redacted] Please review the names, dates, cities, departure and arrival times, flights and your e-mail address for accuracy Once [redacted] verbally approved the new itinerary the new flights were booked and confirmed by the airline It was at this time that our customer service agent recapped the changes that [redacted] realized that there was a hour layover in Vnukova and wanted to again change the reservation Our agent advised that since the changes were already confirmed by the airline any further changes would be subject to all airline’s rules and restrictions Please understand that we are not authorized to waive or ignore any airline’s policy We regret any confusion or frustrations [redacted] encountered but if she wants to make any further changes to her reservation she will be required to follow all airline rules and restrictions We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for non-refundable tickets he purchased via our online website since the event he was traveling for has been cancelled In his complaint [redacted] states that around 1:30pm on August **, 2014, that while trying to book his reservation online he contacted our customer service department and one of our agents assisted him in completing his request Based on this information we have checked and could not locate the call so there is no way that what he stated in his complaint can be verified Since [redacted] elected to purchase his ticket online at that point he agreed to our Terms and Conditions that “Most of our airline tickets are 100% non-refundable” Please understand that each airline sets their own policies and that we at [redacted] are not authorized to waive or ignore any airline’s rules or restrictions Once this information was provided to [redacted] he elected to contact US Airways requesting a refund As stated his request was denied by the airline but they did offer him a credit for future travel We regret any confusion encountered by [redacted] but at this time no refund will be offered If he has any additional information that may be forwarded to the airline that may change their decision please advise him to send this information directly me at the address listed below We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All, I never once said I received a refund from my bankMy request still stands: the refund of the cost for my plane ticketI can continue to do this until I am refunded I would like my plane ticket refunded, the FULL amount that I paidIt is unjust for [redacted] to continue to scam American citizens with their bogus 100% non-refundable policy while giving less than mediocre service to it's customersMy request still stands: that my plane ticket be refunded, and nothing will change that Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Booking number is [redacted] ? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have spoken to the Airline - [redacted] airways representatives have assured me that the tickets purchased by [redacted] are OPEN tickets and not BULK ticketsWhat this means is that as open tickets ARE INDEED refundableWhen I explained my situation to [redacted] and asked why my refund wasn't complete I was told that [redacted] has to request the refund since they purchased it on my behalf then charged my credit card for it [redacted] for whatever reason has not followed up with [redacted] for a refund which would then mean a refund for me [redacted] seems to be purposely holding on to my money! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his rebuttal [redacted] is requesting updated information regarding the refund for his sister’s ticket Please see the attached screenshot of our Refund Page below, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan The credit may take up to business days to appear on his credit card statement If this refund does not appear in the time advised he may want to check with his bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I received a phone call response made by the business in reference to complaint ID [redacted] Although this business exercised unsatisfactory levels of customer service towards their client (i.eignoring the issue until a complaint was made through the Revdex.com and an unapologetic phone call response), I accept that the resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear BBB Mediator: This is in response to the rebuttal letter we received in regard to the above referenced booking number. In her rebuttal [redacted] states that [redacted] cancelled the reservation she made with JetBlue and then went ahead and made the same reservation and charged it, also that [redacted] illegally charged her account. We will like to clarify to the RevDex.com that the customer never made a reservation directly with Jet Blue Airways; the reservation was made through us on JetBlue Airways. Also [redacted] does not have access to view or make any modification to a reservation that is made with another travel agency or with the airline directly. On December **, 2014, [redacted] ***, or someone in her behalf, visited our website and booked three round trip tickets from New York LaGuardia, NY to West Palm Beach, FL to travel from December [redacted] to December ***. The tickets were issued and due to an internal technical issue, the tickets were voided and the charge was cancelled. Then we reissued the tickets again and charged the card properly, therefore she was only charged the total agreed amount of $1,964.10, which includes our service fee of $69.00. As stated in our terms and conditions, it can be up to $28.00 per passenger: [redacted] [redacted] [redacted] To the customer’s statement that we charged her card illegally, please find attached screenshot of when the customer visited our website, searched, selected, provided the travelers information and paid for the flights. [redacted] does not have or know any of this information unless the customer provides it. We have also attached a copy of the itinerary email and booking receipt sent to the customer on December **, 2014 which was opened and viewed on this same date as per our records. We understand there may have been some confusion; we hope we have answered any questions with this matter. We appreciate the time and attention your office has given to this matter. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not true at allI simply booked that flight because of the layover at Ohare at which I had to drop something off for a family member but the travel agent started arguing with me that I am not capable of dropping something off for someone right outside of the gate because I have an hour layoverThey clearly did not fulfill my request thereAnother thing is that the travel agent should have told me that this does not confirm my booking when accepting my credit card information and telling me that everything is set and ready to go and everything is confirmedThis is just a way for them to hold on to people credit card information and their full information for the passengers details In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting that he be allowed to change his reservation at no cost since he requested the wrong travel date Please see the search option for [redacted] Search details of the client are as follows [redacted] Once the reservation was confirmed and his ticket issued an email confirmation was sent which also confirmed his request to depart Houston, Texas on November **, Please understand we do not set airline policies therefore we are not authorized to waive or ignore any rules set by the individual airlines, so if [redacted] wants to change his reservation he will be subject to all any airline exchange penalties and fare difference We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not received my refund money from any of the airlines [redacted] is blaming, nor I have not received any written proof [redacted] has sent to either American Airlines or Air Berlin to refund my moneyI spoke with other travel agents and their response was [redacted] is responsible As I said before [redacted] need to refund my money and they can in turn wait for AA or AB to refund them It has been months now and I am still waiting to see my refund Please keep this file open until such time that someone send me the full refund We bought travel insurance thru [redacted] and they even blamed the travel agency, the travel insurance did not refund our fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting a refund for the above reservation since when she checked in for her flight she was advised no reservation was found and she was required to purchase new tickets directly from the airline We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $ The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given to this matter and to please understand to complete this process may take up to days from the date of this letter Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becI do not agree. I paid the money,to your company with or without customer service I bought the insurance and paid for the tickets because of the insurance.If you no longer want these types of incidences happening then your company MUST CHANGE HOW THE PAGE IS SET UP WITH A DISCLAIMER SHOWING IN BOLD TYPE THAT PURCHASING THIS INSURANCE DOES NOT GUARANTEE IN TIMES OF "SUCH AS THE INSURANCE CLAIMS THAT ARE UNPREDICTABLE-YOU STILL GET NOTHING AND THE INSURANCE MEANS NOTHING," That being said I want my entire refund. Or,you can issue me new tickets (3) for the same destination (Chicago to Frankfurt-) for a new day month time from same airline at same price + or - as the original tickets. I see that leaving( March **) there are open seats on Turkish airlines leaving at almost the same time as before "ROUND TRIP" for just over $660.00 per ticket and providing the airline does not charge an extra fee at the airport. The remaining balance left over returned to my visa cards or paper check.Right is right...it was even Christmas. Your company needs to do whats right by the patron. You provide a service to the public.If you want customers to return you need to make them feel safe and secure. I will keep on going with this because I know I am right. [redacted] . In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was a major issue in my complaint that was not addressed in their responseWhen I called this business, they claimed they had no records of my business transactionI gave them my first and last name, and the representative said he couldn't help me until I gave him my credit card numberI wasn't about to give them my credit card number since I didn't know who/what the business was and whether or not they were legitimate.So here is my revised complaint: This business charged me $16.99/month for six months, and still didn't have record of my name in their system when I called them to resolve the issueThey claimed to need my credit card number just to find my recordThen when I complained to the Revdex.com, they had no trouble finding my name and record in their system without knowing my credit card number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January **, Revdex.com [redacted] ** [redacted] RE: [redacted] ***/Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund of 65.00CAD due to our Best Price Guarantee Please see the screenshot of our Refund Page attached, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on his credit card statement We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear Sirs: This is in response to the rebuttal we received regarding the above referenced booking number In her complaint [redacted] states that she has not been contacted by one of our customer service supervisors Our records indicate that [redacted] has been contacted by [redacted] and requested to please contact her at ###-###-#### Ext [redacted] regarding her concerns We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the [redacted] doesn't reflect the accurate nature of events and most importantly it omits and fails to take the responsibility for their agent, [redacted] , providing me with inaccurate rescheduling flight information during the re-booking procedureI'm not asking [redacted] to "waive or ignore any airline’s policy"I was told about $rescheduling charge ($penalty and $difference in the ticket price)However, [redacted] misinformed me, most likely incidentally but nonetheless mistakenly, about the new ticket detailsShe said that "all flight details are the same, only the date is different"I agreed to make changes based on this assuranceThey can check their tapes, it was recordedNot accepting the responsibility for their mistake and blaming it on me is infuriatingAnd that's beyond numerous hours of my time that [redacted] agents made me spend on hold or pretending they "solve" my issueAnd when they got tired of wearing me down, the last agent I spoke was right off the bet just rude with me As per the explanation above, I request that [redacted] refund me $and another $that they even didn't bother telling me what forIt was their agent who made the mistake and the company has to cover it Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] states that she has not received her refund Please see attached screenshot of our Refund Page below, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on her credit card statement If this refund does not appear in the time advised she may want to check with her bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting that she be refund for tickets she purchased but never used On November *, 2013, [redacted] or someone on her behalf went on our website and submitted a one-way reservation from Chicago, Illinois to Frankfurt, Germany The reservation was booked without the assistance of one of our Customer Service agents; it is the responsibility of the person making the reservation to make sure they read all necessary and important information Prior to submitting her reservation she stated that she had read and understood our Terms and Conditions Listed in our Terms and Conditions “All airline tickets are 100% non-refundable and non-transferable If you wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by [redacted] plus airline penalties and any fare difference Our records indicate that [redacted] called our customer service department not once but twice requesting that she be allowed to change her reservation Our agent advised that changes could be made but she would be subject to the airline change penalty and fare difference Please understand that these restrictions are set by the individual airline, and we at [redacted] are not authorized to waive or ignore any airline policies nor refund any moniesThe fare difference and airline penalties charged were paid directly to the issuing airline in this case Turkish Airlines We would like to advise the Revdex.com that as a gesture of goodwill are fund has been processed in the amount of $ The refund will be processed back to the original credit card used when the reservation was submitted and may take up to business days before it may reflect back to the credit card statement We regret any confusion encountered by [redacted] and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for a non-refundable ticket he purchased on August **, On August *** [redacted] called out customer service department advising that he saw that the price was less on [redacted] by $and that they could confirm a direct flight on his return Our customer service agent also offer a refund of $as a rebate making a total refund of $The reservation was changed and the refund processed On September *** we were advised by his credit card company that [redacted] has filed a dispute in the amount of $2, Please understand that we were not investigating his claim, this process was being handled by his credit card company and they are the ones who will determine the outcome Based on the information [redacted] provided his credit card company has completed their research, and determined that out of the $2,only $1,was eligible for refund We regret any confusion or frustrations [redacted] encountered but no further refund will be offered since his credit card has determined that the remaining $1,to be a valid charge We appreciate the time and attention your office has given to this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] ***: This is in response to the complaint we received regarding the above referenced booking number In her request [redacted] is requesting that she be allowed to change her mother’s return at no cost On October [redacted] called our customer service department asking if she could check her mother’s return date to October **, Our agent advised that changes could be made understanding she would have to pay any airline change penalties and fare difference Before any changes were made the following email was sent to [redacted] for her approval [redacted] [redacted] Please review the names, dates, cities, departure and arrival times, flights and your e-mail address for accuracy Once [redacted] verbally approved the new itinerary the new flights were booked and confirmed by the airline It was at this time that our customer service agent recapped the changes that [redacted] realized that there was a hour layover in Vnukova and wanted to again change the reservation Our agent advised that since the changes were already confirmed by the airline any further changes would be subject to all airline’s rules and restrictions Please understand that we are not authorized to waive or ignore any airline’s policy We regret any confusion or frustrations [redacted] encountered but if she wants to make any further changes to her reservation she will be required to follow all airline rules and restrictions We appreciate the time and attention your office has given this matter Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund for non-refundable tickets he purchased via our online website since the event he was traveling for has been cancelled In his complaint [redacted] states that around 1:30pm on August **, 2014, that while trying to book his reservation online he contacted our customer service department and one of our agents assisted him in completing his request Based on this information we have checked and could not locate the call so there is no way that what he stated in his complaint can be verified Since [redacted] elected to purchase his ticket online at that point he agreed to our Terms and Conditions that “Most of our airline tickets are 100% non-refundable” Please understand that each airline sets their own policies and that we at [redacted] are not authorized to waive or ignore any airline’s rules or restrictions Once this information was provided to [redacted] he elected to contact US Airways requesting a refund As stated his request was denied by the airline but they did offer him a credit for future travel We regret any confusion encountered by [redacted] but at this time no refund will be offered If he has any additional information that may be forwarded to the airline that may change their decision please advise him to send this information directly me at the address listed below We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] All, I never once said I received a refund from my bankMy request still stands: the refund of the cost for my plane ticketI can continue to do this until I am refunded I would like my plane ticket refunded, the FULL amount that I paidIt is unjust for [redacted] to continue to scam American citizens with their bogus 100% non-refundable policy while giving less than mediocre service to it's customersMy request still stands: that my plane ticket be refunded, and nothing will change that Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Booking number is [redacted] ? Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have spoken to the Airline - [redacted] airways representatives have assured me that the tickets purchased by [redacted] are OPEN tickets and not BULK ticketsWhat this means is that as open tickets ARE INDEED refundableWhen I explained my situation to [redacted] and asked why my refund wasn't complete I was told that [redacted] has to request the refund since they purchased it on my behalf then charged my credit card for it [redacted] for whatever reason has not followed up with [redacted] for a refund which would then mean a refund for me [redacted] seems to be purposely holding on to my money! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the rebuttal we received regarding the above referenced booking number In his rebuttal [redacted] is requesting updated information regarding the refund for his sister’s ticket Please see the attached screenshot of our Refund Page below, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, Chase Manhattan The credit may take up to business days to appear on his credit card statement If this refund does not appear in the time advised he may want to check with his bank as to the delay We regret any confusion or frustration [redacted] encountered and appreciate the time and attention your office has given to this matter Sincerely, [redacted]
Revdex.com: I received a phone call response made by the business in reference to complaint ID [redacted] Although this business exercised unsatisfactory levels of customer service towards their client (i.eignoring the issue until a complaint was made through the Revdex.com and an unapologetic phone call response), I accept that the resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear BBB Mediator: This is in response to the rebuttal letter we received in regard to the above referenced booking number. In her rebuttal [redacted] states that [redacted] cancelled the reservation she made with JetBlue and then went ahead and made the same reservation and charged it, also that [redacted] illegally charged her account. We will like to clarify to the RevDex.com that the customer never made a reservation directly with Jet Blue Airways; the reservation was made through us on JetBlue Airways. Also [redacted] does not have access to view or make any modification to a reservation that is made with another travel agency or with the airline directly. On December **, 2014, [redacted] ***, or someone in her behalf, visited our website and booked three round trip tickets from New York LaGuardia, NY to West Palm Beach, FL to travel from December [redacted] to December ***. The tickets were issued and due to an internal technical issue, the tickets were voided and the charge was cancelled. Then we reissued the tickets again and charged the card properly, therefore she was only charged the total agreed amount of $1,964.10, which includes our service fee of $69.00. As stated in our terms and conditions, it can be up to $28.00 per passenger: [redacted] [redacted] [redacted] To the customer’s statement that we charged her card illegally, please find attached screenshot of when the customer visited our website, searched, selected, provided the travelers information and paid for the flights. [redacted] does not have or know any of this information unless the customer provides it. We have also attached a copy of the itinerary email and booking receipt sent to the customer on December **, 2014 which was opened and viewed on this same date as per our records. We understand there may have been some confusion; we hope we have answered any questions with this matter. We appreciate the time and attention your office has given to this matter. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That is not true at allI simply booked that flight because of the layover at Ohare at which I had to drop something off for a family member but the travel agent started arguing with me that I am not capable of dropping something off for someone right outside of the gate because I have an hour layoverThey clearly did not fulfill my request thereAnother thing is that the travel agent should have told me that this does not confirm my booking when accepting my credit card information and telling me that everything is set and ready to go and everything is confirmedThis is just a way for them to hold on to people credit card information and their full information for the passengers details In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting that he be allowed to change his reservation at no cost since he requested the wrong travel date Please see the search option for [redacted] Search details of the client are as follows [redacted] Once the reservation was confirmed and his ticket issued an email confirmation was sent which also confirmed his request to depart Houston, Texas on November **, Please understand we do not set airline policies therefore we are not authorized to waive or ignore any rules set by the individual airlines, so if [redacted] wants to change his reservation he will be subject to all any airline exchange penalties and fare difference We appreciate the time and attention your office has given this matter Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not received my refund money from any of the airlines [redacted] is blaming, nor I have not received any written proof [redacted] has sent to either American Airlines or Air Berlin to refund my moneyI spoke with other travel agents and their response was [redacted] is responsible As I said before [redacted] need to refund my money and they can in turn wait for AA or AB to refund them It has been months now and I am still waiting to see my refund Please keep this file open until such time that someone send me the full refund We bought travel insurance thru [redacted] and they even blamed the travel agency, the travel insurance did not refund our fee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] [redacted] ** [redacted] [redacted] [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In her complaint [redacted] is requesting a refund for the above reservation since when she checked in for her flight she was advised no reservation was found and she was required to purchase new tickets directly from the airline We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $ The refund will either be processed back to the original credit card used or in the form of a check If by check it will be sent to: [redacted] We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given to this matter and to please understand to complete this process may take up to days from the date of this letter Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becI do not agree. I paid the money,to your company with or without customer service I bought the insurance and paid for the tickets because of the insurance.If you no longer want these types of incidences happening then your company MUST CHANGE HOW THE PAGE IS SET UP WITH A DISCLAIMER SHOWING IN BOLD TYPE THAT PURCHASING THIS INSURANCE DOES NOT GUARANTEE IN TIMES OF "SUCH AS THE INSURANCE CLAIMS THAT ARE UNPREDICTABLE-YOU STILL GET NOTHING AND THE INSURANCE MEANS NOTHING," That being said I want my entire refund. Or,you can issue me new tickets (3) for the same destination (Chicago to Frankfurt-) for a new day month time from same airline at same price + or - as the original tickets. I see that leaving( March **) there are open seats on Turkish airlines leaving at almost the same time as before "ROUND TRIP" for just over $660.00 per ticket and providing the airline does not charge an extra fee at the airport. The remaining balance left over returned to my visa cards or paper check.Right is right...it was even Christmas. Your company needs to do whats right by the patron. You provide a service to the public.If you want customers to return you need to make them feel safe and secure. I will keep on going with this because I know I am right. [redacted] . In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: There was a major issue in my complaint that was not addressed in their responseWhen I called this business, they claimed they had no records of my business transactionI gave them my first and last name, and the representative said he couldn't help me until I gave him my credit card numberI wasn't about to give them my credit card number since I didn't know who/what the business was and whether or not they were legitimate.So here is my revised complaint: This business charged me $16.99/month for six months, and still didn't have record of my name in their system when I called them to resolve the issueThey claimed to need my credit card number just to find my recordThen when I complained to the Revdex.com, they had no trouble finding my name and record in their system without knowing my credit card number In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January **, Revdex.com [redacted] ** [redacted] RE: [redacted] ***/Case [redacted] Booking Number [redacted] Dear [redacted] : This is in response to the complaint we received regarding the above referenced booking number In his complaint [redacted] is requesting a refund of 65.00CAD due to our Best Price Guarantee Please see the screenshot of our Refund Page attached, showing the amount requested for the refund, the date of the request and the Processor Approval Code showing the dollar amount to be removed from our bank, [redacted] The credit may take up to business days to appear on his credit card statement We appreciate the time and attention your office has given this matter Sincerely, [redacted]