Fareportal Inc.

Review: After entering specific flight info CheapOAir's first selection is a lower priced flight not meeting the search criteria.

On 12/**/14 at 6pm CT I was directed to CheapOAir's website from [redacted]. The main page requested my desired flight date/location. I entered a flight from minneapolis to denver, one way leaving 12/**. The top of the page lists the results by airline and price. I clicked on the lowest price, also the first result listed ($126). After forwarding me to this flight I clicked book flight and proceeded to check out. It wasn't until I got to the confirmation screen that I realized I had booked a January [redacted] flight! I immediately called and the representative informed me he could change the flight without any fee. The flight available on that day was [redacted] 117 leaving at 6:15AM. He informed me the difference was $146. Here is where I became even more frustrated. This exact flight is listed on their website for just $206 an $80 difference. I explained that I wouldn't pay more than 80 since that's the price their company lists online. He then said he could give me a 25% "discount" bringing the price down to around 120, which I wouldn't except. Finally he gave me a "supervisor discount" which made the difference $82. I asked him to refund my money because by now I had already searched this same flight on [redacted] website and they were offering it for 188, $20 less than CheapOAir. I asked to speak to the supervisor and he said, ma'am we are talking about a difference of $2 and said he would refund the whole flight. I asked to speak to a supervisor again and he said he would just take care of it. I agreed and he informed me I would receive an email confirmation of my refund. I ended up purchasing the flight for 189 on travelocity's website. I barely had enough funds to cover it since I have a pending charge from CheapOAir. If this wasn't the definition of bait and switch I dont know what is. The screen of my search results clearly said I searched 12/**yet the first flight that popped up was one for 1/2 at a very low price.Desired Settlement: I am just requesting a refund. The representative said he processed my request.

Business

Response:

December **, 2013

Review: Multiple problems. I booked a trip to Ohio through [redacted] flying on a frontier airplane. I work retail and so does my friend that is going to so I saw the travel protection option and decided to include it. The site showed the total price and said, "add travel protection for XXX dollars. There was an I there for information so I clicked it. It then gave a recap of the coverage and again stated that travel cancelations were covered 100%. There was a letter from the president to follow then said see below for even more details. After going through about the first four pages, it appeared that it was just giving details about each state and its rules and there was an extremely long glossary of terms. There was nothing listed for my state. Based on this information I purchased the insurance. Well, a few weeks later I discovered that my neice gave me the wrong date for her graduation which is why we were visiting in the first place. We need to fly in one day earlier so I called to make the adjustment. I looked on line and the price for this flight is actually $40.00 cheaper and the flight that I booked is also now $40.00 cheaper so I was happy before I called in. The representative said, one moment while I see how much this will cost you. HOW INCREDIBLY RUDE! She then stated that it would be a $100.00 charge to change flights and that travel protection does not cover cancels for the reasons I stated. She said the flight is non refundable unless there was a death, disability, weather related incident etc. I was taken by shock! The way this was advertised made it seem like otherwise. By the way, I went online today and when you go in to book a flight there is NOW a disclosure that says cancelations for covered reasons....it didnt say that when I booked the flight nor did it say that when I went back in to check the prices the day I called the representative. UPDATES I suppose. There were four categories to choose from when looking at the disclosures. After selecting the right one and combing through the multitude of pages of disclosures, on page 10 I saw more information on cancelations. One would have to be a lawyer to see these deeply hidden details. I am a detail oriented individual with 10 years of management and marketing experience and this deceived me. Surely it would deceive your typical consumer.

By the way, when I selected the price I wanted, it specifically said all charges and fees included. When I went to the final billing section it took the amount on the first screen and added the taxes. That is not all fees included. That is misleading and false advertisement. I also selected insurance before I made the purchase but when I got my confirmation email, it said I did not have insurance. I made the purchase based on it being included as I selected it and it calculated it in. After the email, I had to go back in and add the insurance for an even higher amount. I only did this because the price was still great even with the bait and switch.

Ive never flown using one travel nor frontier airlines but after this experience, I dont know if I ever will again. My $160.00 trip will now cost $260. when right now that flight is $120.00 with taxes on their website. CRAZY.Desired Settlement: I want this flight below switched without penalty and the price adjustment so that I can leave out on Friday not saturday

Flight Booking Details

Booking Number: [redacted]

Departing Flight - Saturday, Dec **, 2014

Frontier Airlines

Flight [redacted]

Airbus Industries [redacted] Jet

Airline confirmation: [redacted]

Select Seats From

Washington Dulles (IAD)

02:20pm - Dec **, Sat To

Cleveland (CLE)

03:35pm - Dec **, Sat Nonstop

Coach

Flight Duration: 1hr 15min Total Trip Time: 1hr 15min

Return Flight - Monday, Dec **, 2014

Frontier Airlines

Flight [redacted]

Airbus Industries [redacted] Jet

Airline confirmation: [redacted]

Select Seats From

Cleveland (CLE)

05:20pm - Dec **, Mon To

Washington Dulles (IAD)

06:35pm - Dec **, Mon Nonstop

Coach

switch to

Frontier Airlines

Flight [redacted]

Washington Dulles (IAD)

Cleveland (CLE)

09:50pm - **Nov, Fri

11:05pm - **Nov, Fri Nonstop

Coach Frontier Airlines Flight [redacted] This is a nearby airport.Flight Duration : 1hr 15minTotal Trip : 1hr 15minFrontier Airlines

Flight [redacted]

Cleveland (CLE)

Washington Dulles (IAD)

05:20pm - **Nov, Mon

06:35pm - **Nov, Mon Nonstop

Coach Frontier Airlines Flight [redacted]

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In her complaint [redacted] is requesting that

she be allowed to change her reservation at no cost since she purchased

insurance.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

Listed

under what reasons can I cancel or interrupt my trip.

“You can cancel or interrupt your trip for covered reasons only. Examples of

covered reasons for trip cancellation/interruption include illness, injury or

death of you, a family member or traveling companion; supplier cancellations

due to a strike; traffic accident en route to departure; a documented theft of

passports or visas; a Terrorist Act; and your home made uninhabitable by fire,

flood, hurricane or natural disaster”.

On October [redacted], when [redacted] called our customer

service department requesting that she be allowed to change her is

reservation. She was advised that in

order to change her reservation she would be subject to the airline change

penalty and any fare difference. In the

travel industry this is called a voluntary change, which is not covered under

the in the Travel Protection Insurance she purchased.

We

regret any confusion or frustrations [redacted] experienced but any changes to

her reservation will be subject to all airline rules and restrictions since we

are not allowed to waive or ignore any airline policy.

We appreciate the time and attention your

office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

when I booked this trip there was nothing on that page that said it was not refundable nor exchangeable; however once I receive my itinerary thereafter that's when it said it was not refundable nor exchangeable. then it went on to say if you want travel protection then click here and I had already purchased Travel Protection so that made it seem like I had not purchased it. but I already didand paid the fee but somehow miraculously it showed that I did not have insurance but the price was higher. if you noticed I went back in again then purchase the travel insurance even though I purchased it the first time. That made me believe that it was not refundable or exchangeable unless you got the insurance because the insurance says that you have 100% coverage for cancellations. and why are you not addressing the fact that there are four options to choose from with the terms and conditions and if you don't click on the right one you won't see the information that you need. when you do finally click on the right option the information is buried on page 10 of like 25 pages.not to mention that since I have made my purchase your website has been updated with a little more clear information to make you dig a little bit more so if you thought it was perfect then why do the updates? the information is Still burried though. at this point, I dont want a price adjustment I just want my dates switched. Negative PR is horrible for business. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the rebuttal we received regarding the above reservation. In her complaint [redacted] is requesting that

she be allowed to change her reservation at no cost.

Prior to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed in our

Terms and Condition “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing any

and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

On October [redacted], when [redacted] called our customer

service department requesting that she be allowed to change her is

reservation. She was advised that in

order to change her reservation she would be subject to the airline change

penalty and any fare difference.

We

regret any confusion or frustrations [redacted] experienced but any changes to

her reservation will be subject to all airline rules and restrictions since we

are not allowed to waive or ignore any airline policy.

We appreciate the time and attention your

office has given this matter.

Sincerely,

So after being on the phone for 5 hours the company gave us a credit on a reservation we had to cancel. So now my husband and I are currently on the phone trying to use this credit. We have been on hold for 2 hours. Yes 2 hours. Initially the customer service rep "[redacted]" who refused to give us her full name or any identification outrightly refused to acknowledge the credit even existed! When I asked her several times to re-check her facts she admitted that yes there was a credit available. Finally we were through the first hurdle. Next she gave us the worst rate roundtrip to [redacted]. The [redacted] website with taxes and fee rate was $706 each and she gave us a rate of $1300 each! After I then called her out (again)on her rate she again put us on hold for 45 minutes and comes back with a rate comparable to the [redacted] website. At this point this customer service rep had lost all credibility considering she kept changing her facts. Finally, although she offered us a comparable rate to [redacted] she now wants to charge us a change fee of $300 each- which is fine except she refuses to take it out of the air base fare! I plan to file another complaint now with the consumer affairs department along with my bank to retrieve my money. Again worst treatment by cheapo air. I plan to tell every person I know never to book with you guys.

Review: Purchased return ticket from Kingston, Jamaica to FT Lauderdale, Florida online towards end of April, 2013 for approx. $298. Received call from [redacted] on May *, 2013 at 1:12pm advising that the quotation was incorrect and there is an additional charge of $40. Confirmation # [redacted]. 1st leg, Jet Blue, Flight # [redacted], departed 5:20pm. Phone # was ###-###-####Desired Settlement: It is immoral to advise one fare on the web and then counter this days later saying the information published by Cheap O Air is not always correct. I expect the Company to honour the advertised price. The stress was horrendous.

Business

Response:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund in the amount of $40.00 which is the fare difference of what she request and what was confirmed.

It might help to explain a little how we work. We are a travel agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide. Basically, this means that anyone with a phone line has access to these flights and therefore seats and airfares can sell out quickly. When a reservation is made with us, a request is then sent to the airline in question. In very rare cases, a request can come back denied by the airline. At this point we send the client an e-mail making the client aware that the airfare has been declined by the airline and we advise the alternate price being offered by the airline. We also advise the client has a choice of cancelling with no fee or purchasing the higher priced ticket. If we do not get a response from the client, we cannot just charge the client’s credit card a higher price without the credit card holder’s authorization, so the tickets are not issued. Airlines will only allow us to hold an un-ticketed reservation for 24 hours before we must cancel it.

In her complaint [redacted] is requesting that we cover the difference between the contract price and the actual cost of travel. As I mentioned above, on rare occasions this does happen and we do make clients aware of this fact. In the confirmation we sent to him under the title “Advice to Travelers” in clear bold print, states “In extremely rare cases Airlines’ rules or fares may change prior to the issuance of tickets…” it goes on to say that we reserve the right to notify the client of this change within three (3) business days.

When [redacted] was contacted by our customer service department she was advised that the airline could not confirm the rate submitted. In order to confirm the flights requested she would be subject to the new fare offered by the airlines. [redacted] elected to accept the flights at the higher rate.

We regret any confusion encountered by [redacted] but no refund will be offered based on our Terms and Conditions and per our records she has already started her travel.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Review: Hello, I bought flight tickets through onetravel's website. It is from Istanbul to Munich, Munich to Frankfurt, and Frankfurt to Philadelphia. I think they are obligated to note that a transit visa is needed but they didn't. I just called them and ask about that, then they told me that they did marked it on their web, which is a very small place that nobody would even realize. Now they are telling me it's my fault for not realize that invisible sign. Besides, after I clicked that invisible sign, they recommended a place to check which gives wrong info:

"[redacted]. "

So I check this website which is provided by onetravel and it says no visa is required. But I had problems with my airline and it turns out that I needed a visa. I feel I was deceived.

Booking Number: [redacted]Desired Settlement: I would like a refund for the flight tickets. Or onetravel changes my flight on the same day so I can fly back to the states.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting compensation since was given incorrect information from [redacted].

Prior

to submitting her reservation [redacted] was advised “Passport / Visa: For

international travel, all passengers must be in possession of valid travel

documents such as ticket, passport, visas, transit visas, Schengen Visas and

all other entry permits. Your passport must be valid for 6 months after your

return date. While sometimes we may be able to assist with visa and passport

information, it is solely the responsibility of the passenger(s) to arrange for

all documents needed to enter the country you are traveling to, or passing

through in transit. Please note, a roundtrip or ongoing ticket may be required

for certain international cities. If you are traveling one way, please verify

with the airline or Consulate General to prevent any issues at time of

boarding. Click here for visa information to the country you are

traveling”.

Once

she clicked on the link we provided she was requested to complete the

information needed (see attachment). Based

on the information she provided our customer care agent she holds a passport

issued by the People’s Republic of China and as you can see a transit visa is

required to travel via Germany.

We regret any confusion

encountered by [redacted] but no refund will be offered based on the above

information.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer

Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company is ridiculous. Obviously, I'm travlleing to Turkey and transfer in Germany. I'm NOT traveling to Germany. The following attachment this company gives says the destination is Germany WHICH IS WRONG. They are just trying to play language game here which seems really [redacted]. I checked from their website before I purchase the ticket, it recommended me to use this visa search tool and I put exact info into it which shows that I don't need visa as my picture shows. This company's leader has to take responsibility instead of acting like an [redacted]. They are not fooling anybody.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

September **, 2015

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting compensation since she was denied boarding by the airline since she

did not have proper travel documents.

I

would like to thank [redacted] for providing the information. This information has been submitted to our Information

Technology Department requesting further investigation.

Based

on her original request a refund has been submitted for the $360.00 she

requested.

Please

see the attached screenshot of our Refund Page below, showing the balance due

was processed. Below is the date of the

request and the Processor Approval Code showing the dollar amount to be removed

from our bank, Chase Manhattan.

The

credit may take up to 14 business days to appear on her credit card statement.

We apologize for what [redacted] encountered and it was not our

intention to deceive since all of our information listed on our website refers

to Travisa.

We appreciate the time and attention your

office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

Thank you very much for your work. I couldn't get my money back if weren't for you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: United Airlines Confirmation No: [redacted]-Ticket No: [redacted]Booking no. with [redacted]Date of departure: May **,2014Flight No: 3391

When attempting to use this ticket I was refused entrance to the plane by united airlines agent in the Des Moines Terminal. He stated his name was [redacted] (he did not spell it so I assume this to be correct).

I have dual citizenship both America and Russia . When I received my American Citizenship I changed my last name . I had all documents showing the name changes and Apostile proving such to be authentic. This is the same as my ticket has always been titled in past flights. Before purchasing tickets I called to TSA and was told this is the best practice for the name on the ticket however I should take documents supporting the name change which was provided to the agent. I have since spoken with the TSA again and they confirm united airlines agent had no rights to stop me from entering the plane. The United airlines agent told me I had to get a Russian Visa however I am not allowed a Russian Visa as I am a Russian Citizen. I expect a full CASH refund of this ticket due the errors made by the United Airlines agent. Error's confirmed by TSA prior to ticket purchase and after refusal to allow me to board the plane. This can be confirmed with TSA either by using the phone number ###-###-#### or checking the website [redacted].

Please be advised I also checked with the Russian Airport and they confirmed the name I used on the ticket to be a correct practice by their standards.

I Have no interest in a flight voucher as I have used all vacation time due to united agent refusing my flight documents. I am requesting a complete refund as this problem lies solely with the incorrect action of the United agent . If you do not approve such a cash refund then I would respectfully request the following information.

[redacted] Location of [redacted], legal name EIN number whethe [redacted] is a corporation or Limited Liability Company.Desired Settlement: I Have no interest in a flight voucher as I have used all vacation time due to united agent refusing my flight documents. I am requesting a complete cash refund as this problem lies solely with the incorrect action of the United agent .

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting a refund for a ticket she purchased via our online website.

We would like to advise the Revdex.com that a refund request has been submitted to our Accounts Payable Department in the amount of $1,068.74.

The refund will either be processed back to the original credit card used or in the form of a check. If by check it will be sent to:

We appreciate the time and attention your office has given to this matter and please understand to complete this process may take up to 30 days.

We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT because

It has been over 30 days and I have yet to receive a credit back to my card AND I have not received a check from the company as they indicated they would do.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been told now for quite some time I will get the credit sent back to my credit card and yet I have received nothing to date, when and if I get this money I will drop this complaint. At the very least I would like a receipt showing the payment has been authorized and I would like a deadline for the money to get back to my account.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the rebuttal we received regarding the above referenced booking and complaint number.

As stated in my letter, dated September **, 2014, a refund request has been submitted in the amount of $1068.74. [redacted] has replied that she would like some sort of a receipt confirming that a refund was processed. Please see a screen shot of our Refund Record below (and attached). There it shows the amount requested for refund, the date of the request and the Processor Approval Code showing the dollar amount approved to be removed from our bank, Chase Manhattan.

Review: CheapoAir charged me a surcharge to enable me to select my airline seats. I paid the surcharge, but the following (on-line) screens said "Seat selection unavailable for this leg" I got this message for ALL FOUR legs of my trip. Then, Cheapo sent me a confirmation of my seats in which my wife and I are not even sitting together.

In addition, I emailed Cheapo TWICE; complaining that I had paid extra to select my seats, but their responses were the same email assigning us to non-adjacent seats.Desired Settlement: I want to be able to select seats for my flights.

Business

Response:

April **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above reservation. In his complaint [redacted] is requesting a

refund in the amount of $23.90 he was charged for our Travel Assist Program.

On April **, 2015, we were

notified by his credit card company that a dispute had been received in the

amount of $23.90.

We would like to advise the RevDex.com that his credit card company has been advised that the dispute

would be accepted and his credit is valid.

We

regret any confusion encountered by [redacted] and appreciate the time and

attention your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]I would like to be seated NEXT to my wife on all flight legs. I would be happy to repay the seat selection fee if I am allowed to select my seats.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I called july * 2014 to book a flight from thailand to laos and I was told the flight was 200 dollars total no other fees. however when I checked my statements it claimed they charged 391.58. whenever I tried reaching customer service they would never answer and when I did they would not refund me , and when they would connect me with a manager I waited over 3 hours only for the phone to hang up on me. when I finally did reach someone they spoke down to me, were rude and had no proffesionalism about them at all.[redacted]. the last agent I spoke with today august * in the morning was the rudest most disrespectful human being on the face of the earth. he kept telling what are you stupid why do you wanna go to dangerous laos anyways, then he told me to stop calling there cause they could not refund me, then he said stop being so difficult and cheap, I have never in my life been so angry. I want my money back now.Desired Settlement: my money back.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint received regarding the above

referenced booking number that was booked under [redacted] but filed with

your office under Fareportal Inc. In his complaint [redacted] is requesting a

refund for a ticket he purchased via our online website.

On July *, 2014, [redacted] or someone on his behalf went on our website

and submitted a round trip reservation from Bangkok, Thailand to Vientiane,

Laos. The reservation was booked without

the assistance of one of our Customer Service agents; it is the responsibility of

the person making the reservation to make sure they read all necessary and

important information.

Prior to submitting his reservation he stated that he had read and

understood our Terms and Conditions.

Listed in our Terms and Condition “All tickets are non-refundable and non-transferable. If you

wish to exchange the tickets for new dates or routing any and all changes made to the itinerary are

restricted and subject to airline penalties and any fare difference plus our

service fee.

On July **, 2014, [redacted] called our customer service department

requesting that he be allowed to change his reservation. Our customer service

agent advised that in order to make any changes he would be required to pay an

additional $100.00, which included the airline’s penalty, fare difference, and

[redacted] fee.

On August *, 2014, [redacted] again called our customer service department

wanting to change his reservation from a round trip to a one way reservation

and again was advised to make any changes he would need to pay an additional

$100.00. The customer service agent also

informed him that he could cancel this reservation and would be refunded

approximately $191.58 which again included the airline penalty and our service

fee. It was at this time [redacted]

advised the agent to leave the reservation as is.

On August **, 2014, (36 days) after submitting his reservation did [redacted] advised that he had been overcharged.

I have enclosed a copy of his booking confirmation as you can see he was

quoted $391.58 which is what he was charged.

We regret any confusion or frustration [redacted] encountered and if he

wants to change or refund his ticket he will be subject to all airline

penalties which we at [redacted] are not authorized to waive.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never authorized that amount to be charged to my card. and called numerous times asking for managers and supervisors to help me, they would not call me back or help resolve it, and those agents I did speak with were rude and I could not understand their English as all the calls were routed to their call center in india. I want my money back im not using the ticket, period.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This is in

response to the rebuttal we received regarding the above referenced booking

number that was booked under [redacted] but filed with your office under

Fareportal Inc. In his complaint [redacted] is requesting a refund for a ticket

he purchased via our online website.

As advised

on July *, 2014, when [redacted] requested his reservation our customer service

agent quoted a total fare of $391.58. See enclosed booking confirmation showing

the total amount quoted and charged.

We would

like to advise the Revdex.com that [redacted] has been contacted by

one of our customer service agents regarding his complaint. He was requested to contact our agency in

regards his request to cancel his reservation.

Please understand he will be subject to all airline rules and

restrictions since [redacted] is not authorized to waive or ignore any

airline policies.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: On 12.*.14 I purchased 6 airline tickets from [redacted] which is also Travel1 on line for $9,000 (Newark to Rome). I paid in three separate transaction because each couple wanted to pay for their own flights. I received the confirmations the same day and forwarded them to the two other couples going with us on our trip. I received an email the next morning informing me that I had inadvertently put the wrong first name for one of the passengers. I immediately contacted [redacted] our original sales rep from [redacted] and requested a correction be made. He emailed me back the next day (12.*) and informed me the tickets were non refundable and that no corrections to names could be made even though my flight was not until Sept 2015 10 months away! I requested that he cancel this ticket and rebook it using the corrected information for my friend and he again told me no changes could be made. I then called the airline (TAP Portugal) and spoke with [redacted] who informed me that he could not make the changes but the booking company could call them and make the changes due to our flight being so far out. I immediately called [redacted] back and informed him of this and he still said no name changes or cancellation could be done! He then dropped off the call without helping me. I called back in twice more only for the call to be dropped once I reached a sales person. On the third try I requested a supervisor who basically told me the same thing but after pleading with her agreed to forward a copy on my friends passport to the airline and hope they would make the change. She told me this could take up to a month. This of course was unacceptable. I just spent 9k less than 48 hours for a service I never received or could use due to the name being incorrect. I started to plead with her and then all of a sudden again she dropped off the call? By now I am very frustrated and do understand why a simple name correction can not be made. On a last resort I called back in a fourth time which ended with the same result!Desired Settlement: Replace my ticket with one that has the corrected information on it (ie.. my friends correct name ([redacted]) on the ticket or refund his ticket amount so that we can rebook his flight.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting that the name on one of the tickets be changed. When making the reservation the name submitted was not the name listed on the passenger’s passport.

We would like to advise the Revdex.com that [redacted] was contacted by one of our customer service supervisors. The name has been changed, new tickets were issued and an email confirmation has been sent advising the same.

We regret any confusion or frustrations [redacted] encountered and appreciate the time and attention your office has given this matter

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

YEs. New tickets have been issued but the party member was assigned seats away from his wife and other party members. His original seats are still being held by his original reservation. I would request that his seat selections be adjusted to reflect his original booking. Sincerely,

[redacted][Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Raymond Blankenship

Business

Response:

[redacted]

Dear Sirs:

This is in response to

the rebuttal we received regarding the above referenced booking number. In his rebuttal [redacted] is requesting

a copy of his itinerary showing his electronic ticket numbers.

I am not sure why he

states he has not received the updated itinerary. Enclosed is the itinerary which

clearly shows the name as [redacted] along with the updated ticket

number.

We appreciate the time and attention your

office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Imade a reservation for a flight. First they charged me $75.00 extra for each ticket and they never said they were going to do so. Then when I went to cancel the flight reservation a week later, they said I can't cancel it. it is non-refundable. The website states you can cancel up to 12 hrs before the flight with free cancellation. They want to charge me $25.00 fee a ticket. Then I can't cancel. I am not happy with their services at all. They are telling me one thing and their website says something completely different. That is not good business practices. I just want my refund backDesired Settlement: Refund paid in full without their fees they are talking about.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for non-refundable tickets he purchased via our

online website.

On

June **, 2014, [redacted] or someone on his behalf went on our website and

submitted a round trip reservation from Cleveland, Ohio to Atlanta,

Georgia. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

He

was also advised “All airline tickets are 100%

non-refundable. Any

and all changes made to the itinerary are restricted and are subject to airline

fare rules, whichever is more restrictive; all our tickets, hotels, cars, packages

and cruises do not allow any date or name changes after the booking is

completed. CheapOair does not guarantee,

and shall not be responsible for, any bookings or reservations made or

confirmed to you in the event that the original itinerary has been changed by

the supplier pursuant to customer's request or supplier's schedule changes. For

any itineraries where changes are permitted, an exchange/change fee is charged

by CheapOair plus airline penalties and

any fare difference.

[redacted] also stated that our

website advises that you can cancel up to 12 hours before the flight at no cost. What [redacted] was advised (see attachment)

“if you booked your flight today and your plans fall through, you will be able

to cancel your ticket free of charge if you cancel within 4 hours of booking or

for a small fee within 24 hours.

The $75.00 [redacted] is referring

to in his complaint is our non-refundable service fee he agreed to pay prior to

submitting his reservation.

We

regret any confusion encountered by [redacted] but no refund will be offered and

will be subject to all airline penalties and fare difference.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, base on the above information.

Sincerely,

Review: Email advertisement for flights were quoted as one price but were 4 times the price when trying to book the fare. Even when speaking to a representative for 1 hr, she had the same responds happen when she went to submit my credit card. There were no fares available at all at the advertised priceDesired Settlement: Flight from Newark airport to New Orleans La for the price quoted at 3$330 per ticket

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received from [redacted]. In her complaint she is requesting that we

honor the rate she tried to confirm which was sold out.

It

might help to explain a little how we work.

We are a travel agency, simply stated we are agents for the

airlines. We do not create the airfare,

the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a phone line or internet connection has access to these flights and

therefore seats and airfares can sell out quickly and it may take the airline

anywhere from 24 hours to several days to update our website on sold out fares

and flights.

We

regret any confusion or frustrations [redacted] encountered but if she elects

to rebook her reservation she will be subject to fares available today.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my connt has NOT been resolved because not only did I try booking online but spent 45minutes with an agent looking for a flight. After she put in my credit card info she told me the price changed from $400 to $2000. Cheapoair appears to quote one price but charge another. I believe they do not have any fares at the advertised price. Isn't this known as "bait and switch"

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received from [redacted]. In her original complaint she is requesting

that we honor the rate she tried to confirm which was sold out.

It

might help to explain a little how we work.

We are a travel agency, simply stated we are agents for the

airlines. We do not create the airfare,

the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a phone line or internet connection has access to these flights and

therefore seats and airfares can sell out quickly and it may take the airline

anywhere from 24 hours to several days to update our website on sold out fares

and flights.

We also

advised in our Terms and Conditions the following:

All offers, prices, and conditions

of sale may be subject to:

change without notice;

advance purchase, eligibility, seating, or other

limitations;

travel days, dates, minimum or maximum stays, holidays,

seasons, blackout dates, stopovers, and/or wait listing restrictions;

reservation validation limitations of up to one year

(if any extension permitted, penalties/restrictions may apply);

other conditions/restrictions; and availability.

Again,

we regret any confusion or frustrations [redacted] encountered but if she

elects to rebook her reservation she will be subject to fares available today.

We appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have used many online travel agencies and have never had a problem Their response is unacceptable.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: While booking with [redacted] for a recruit we where bringing in I was informed that when he missed his flight I was unable to process the transfer fee through the airline. I was told by [redacted] that I had to go through them(this was a lie). As I book the transfer fee and added the difference for the flight totaling $366 on top of the $588 already spent for the original ticket [redacted] immediately withdrew the money from my account. As the recruit went to board cheap o air never processed the information for him to board, they took my money but did not do their job. I was informed by the women in Denver airport that I could pay the $100 transfer fee with the airline and that would be it. After trying to contact [redacted] and getting no one on the phone for 20 min. I was forced to go ahead and purchase a 2nd transfer fee for the same flight. When I did finally get through to a [redacted]) at 5:29 PM I was informed that I would have my money back into my account within 7-10 days. On day 10 I called to see what was going on. [redacted] sent me to a different [redacted] who informed me she had nothing to tell me. I was told that I would just have to wait until it went through. I then informed her I would like to speak with her superior, she informed me that no one was around and she would leave my information for them. I made sure that she had all of my information correct. It has been 10 days since my last contact and still no call from anyone. It has also been 20 days now since this problem was supposed to be rectified.Desired Settlement: I would like a refund and an apology letter from the company. This is outrageous that because of there mistakes and inability to do their job I have to wait this long. I am not a wealthy individual and my wife and I live paycheck to paycheck. this company has no morals in my opinion and is one I will never use again and will also recommend to others never to use.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted]

states that he has not received his refund of $366.00.

Today the following

email was sent to [redacted] advising the following:

Dear J[redacted],

This is in reference to your "Refund Request"

for Booking Number [redacted].

Your refund was processed on 05/**/2014; in the amount of USD

366.00

Additional refund(s) if any may not be credited back within

same time frame. These transactions will appear separately on your credit card

statement.

Please be advised your credit may take up to 14 business days

to appear on your credit card statement.

Should you need additional assistance you may email us at: [redacted] .

This is an auto generated message. Please do not reply to this

email.

Thank you,

[redacted],

Refund Department

We regret any confusion

or frustrations [redacted] encountered.

We appreciate the time

and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

?I will not accept there response until the funds are recieved into my account. Today is DAY 32 since I was told I would be receiving my funds back.I understand that they said they have processed the request and that was not done in the time frame a manger told me it would be done in. I do not trust anything that comes out of anyone's mouth at this company. Until I receive my money back I will not be satisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In his rebuttal [redacted]

states that he will not accept our response regarding the status of his refund.

Please

see screen shot attached of our Refund Page

As

stated the credit may take up to 14 business days to appear on your credit card

statement. If

this refund does not appear in the time advised you may want to check with your

bank as to why the delay.

We

hope this clears up any questions and we consider this complaint closed.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: [redacted] was unable to make the return flight from Anchorage to Omaha because she accepted a job at Kwigillgok, AK for the remainder of the year. I tried to contact CheapOair but could never get a phone call back. I tried four times to get a response. I just wanted to change the date of the flight back to Omaha from Anchorage.Desired Settlement: I just want to change the flight date.

Review: I booked 2 tickets to Ft Laudedale on line with Cheapo Air on line in May 2015 ref #[redacted] for [redacted]..My name was done incorrectly with Cheapo Air and I called them and they stated they would charge me 50.00 to correct it...Since it was their error, I told them to please cancel my flight and refund my money..which they stated they would do to my credit card...I booked my tickets directly with the airline...In July, I received a confirmation from Cheapo air confirming my flight....I had 4 tickets to Florida...I called Cheapo air numerous times again and they stated they would refund me again...I received a credit for 38.00 and have spoke to [redacted] and they will give me a credit with the airline for 300.00 total amount was 722.26 which leaves a balance of 384.26 due to me. I have spoken to Nicole and Emily at Fareportal and nothing has been resolved.Desired Settlement: I wish the balance of 384.26 be refunded to me

Business

Response:

Review: This company is some what misleading when they advertise in their website that they could Guarantee The Best PRICE. I book a Flight last November ** that Cost me $710 round trip from NYC-MNL now November ** I just check their Website and And I found the Same Flight and same day for $452.20(not the total Price). they did not Specify in their website that the TERM BEST PRICE is for that Day only.The TERM BEST PRICE is Broad.Desired Settlement: They Should Change their BEST PRICE to BEST PRICE OF THE DAY to Avoid Misconception and frustration. to think that they have an A+ on Revdex.com. When you say the BEST PRICE it means THE BEST PRICE You'll ever have no matter what the Days or months is. Now when you say The BEST PRICE OF THE DAY You have an Idea that it's just for today not tomorrow or a week from now..

Business

Response:

December *, 2015

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In his complaint [redacted] is

requesting a refund in the amount of $452. 00 based on our Best Price Guarantee.

Listed

in our Terms and Condition under Best Price Guarantee

“In the unlikely event that you find a lower rate on CheapOair or

on another U.S.-based website for the same itinerary within 24 hours of booking with CheapOair, we will either

cancel your current itinerary and provide you a full refund, or refund you the

entire difference in price. You will need to provide documentation that all the

elements of the lower offer , including, without limitation, the departure and

arrival dates and locations, airline, class, fare, cancellation policy, hotel

room, hotel rate and car class are the same as the itinerary you booked with us

and available for booking online. Once we've verified that the information

provided meets the requirements of the BPG, we will process a full refund of

the price difference between the lower offer and the price of the itinerary you

booked with us.”

We regret any confusion encountered by [redacted] but no refund

will be offered since the monies he is requesting does not qualify under our

Best Price Guarantee

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Review: I have call the company over 5 times and sat on hold for over an hour to talk to anyone and when someone does come to the phone they just forward me back and forward to refuses back to customer service. I have paid the extra 31.00 just in case I wouldn’t be able to make the flight being active duty military my job can stop me from being able to go. I am not able to go anymore. I need to be at work those days now. So I am trying to get my refund like I was informed that I would get if I was unable to make the flight. And now that I need it the company will not work with me and refund my money. and any time I try to contact a manger or a [redacted] I am told one is not working and I ask who is in charge and the will not give a name and I have been hung up on many times while trying to talk to a manger.

Business

Response:

[redacted]

Dear

[redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for a non-refundable ticket he purchased via our on

line website since he is in the military and his leave had been cancelled.

Prior

to submitting his reservation he was also advised “Please

confirm that the dates, times of flight departures and names of travelers are

accurate, tickets are non-transferable and non-assignable, name changes on

tickets are not permitted, ticket cost and service fees are non-refundable, all

govt. and our service fees and

taxes are included in the total ticket cost,

however, tickets are refundable within twenty-four (24) hours of the time of

purchase. Date and routing changes will

be subject to airline penalties and our service fees.”

Also in his complaint [redacted] feels that since he elected to

purchase travel protection insurance he should be able to obtain a refund.

The

details regarding what is covered by the insurance company are shown to the

customer so they can have all the information before deciding to purchase the

insurance policy. As with any insurance they have limitations on what is

covered.

Listed

under “What reasons can I cancel or interrupt my trip.

“You can cancel or interrupt your trip for covered reasons only. Examples of

covered reasons for trip cancellation/interruption include illness, injury or

death of you, a family member or traveling companion; supplier cancellations

due to a strike; traffic accident en route to departure; a documented theft of

passports or visas; a Terrorist Act; and your home made uninhabitable by fire,

flood, hurricane or natural disaster”.

[redacted] was contacted by one of our customer service agents requesting that he

provide proof that his leave was cancelled.

Once this information was received we would submit a refund request to

United Airlines refund department for consideration on his behalf. Since we are a travel agency and we are not

authorized to waive any airline policy.

The decision to refund all or part of the money [redacted] is seeking will

be solely up to the individual airline based on the information provided. As of

today [redacted] has not provided the information requested.

We

regret any confusion or frustrations [redacted] encountered and appreciate the

time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part since what [redacted] is requesting is an airline issue.

Sincerely

[redacted]

Review: I book the flight ticket on Cheapoair.com. And then I tried to select my seat. After the selection, without any review page, without any confirmation pare. The company directly charge me 11.95$ from my credit card. Most of the online purchase has a final confirmation page to allow the customer to have a final decision. but cheapoair.com does not have. This manner is like a stealing money from my pocket. Although the money is in small amount. but I am still gonna complain about it.Desired Settlement: $11.95

Business

Response:

May [redacted], 2014

RE:

Booking number [redacted]

Dear [redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund in the amount of $11.95 he was charged to utilize our Travel

Assist Program.

We

would like to advise the Revdex.com that on May **, 2014, a refund

was processed for the $11.95 back to his Discover Card ending in [redacted].

This

process may take between 10 – 14 business days before it may reflect back to his

account.

We

regret any confusion or frustrations [redacted] encountered.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: I booked airline tickets with Cheapo Air by phone and spoke to a representative who misled me, on a recorded call. The tickets purchase price, paid in advance are $2000.00 set to depart in June. I made the reservation on March 17th, 2014. The tickets were set for my 3 children, 14, 11, and 9 years old flying out to Aspen, CO with me. On the return I clarified with the ticketing agent that there would be assistance for them, again, on a recorded call on the return flight. I will be returning at an earlier date but I do know of "unaccompanied Minors" for airlines and inquired about that to the Cheapo Air ticketing agent. I wanted to pay for the assistance at that time but he said that I needed to pay it at the counter upon checkin to United Airlines. Before any of this was discovered I found that they made a mistake on the date of the return on the tickets and I had to call and stay on hold for them for 2 1/2 hours to get that fixed. SO, I felt uneasy about trusting them about the "Unaccompanied Minor policy". I called United Airlines only to find out that I would not have anyone to be able to watch my children on the return flight. the airline doesn't allow for help for children on non-direct flights. I am now in the position to pay for a round trip ticket for my husband or myself to fly out to Aspen to escort my children out. The cost of that ticket is $1000 at this later date, which I booked as soon as I found out that Cheapo Air had mislead me upon booking. The worst part of this is that they keep putting me on hold for hours. They never return to the phone. I am eventually cut off and when I call back they put me on hold again. I have also been told that an email will be sent to a manager and that I will receive a call back from that person. This has happended twice and no one has called me back. I'm afraid that they are not going to even acknowledge the problem and do nothing about it. I am very disappointed and sad that they are treating me this way and not addressing my problem at all.Desired Settlement: I would like for them to acknowledge me as a customer and call me back when they say they will call me back. And settle this as a business that values their business and customers who make this business what it is.

Business

Response:

Dear[redacted]

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that she be contacted regarding the above reservation.

I

would like to assure [redacted] that she is a valued customer of CheapOair and

we do appreciate her business.

Based

on the complaint received [redacted] was contacted and the following was

offered and accepted a refund totaling $975.00.

A

refund request has been submitted to our Accounts Payable Department in the

amount of $765.00. The refund will be processed in the form of a

check. The check will be sent to:

On

April **, 2014, our records indicate that the balance of $210.00 was processed

back to the American Express ending in 5000 that was used when the original

reservation was submitted. This process

may take between 10 -14 business days before it may reflect back to her

account.

We

regret any confusion or frustrations [redacted] encountered and please

understand to complete this process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter and

considers this complaint closed on a positive note.

Sincerely,

I CANNOT express unbelievably unsatisfied I am with Cheapoair. I purchased tickets for a flight on Monday. I immediately received a booking confirmation, as well as a verification charge placed on my credit card. Later that night, I received an email that I would not be receiving the tissues due to the "airline not confirming". I called to speak to a representative as instructed in the email and was transferred three times. Each 3 times, I was asked my information including phone number for callback in the event of disconnection. Finally, I was placed on hold to speak to a supervisor and after waiting 20 minutes, was disconnected. I NEVER received a callback. After an hour, I requested a callback online and NEVER received a callback. After four hours, I attempted to utilize live chat, they told me they would have a supervisor call me within 24 hours. Now ,over 24 hours later, STILL NO CALLBACK. It is absolutely ridiculous that my flight was just arbitrarily canceled and no one can even discuss it with me. It is EVEN MORE RIDICULOUS that I can't get a callback from anyone. Meanwhile, I don't have a flight and have to worry about it, because of their incapable business. Their website still has the SAME flight available for the SAME EXACT price. So what is the issue? If that's not actually the price, then wouldn't this be false advertising? Since evidently their customer service is incapable of a callback, I attempted to call AGAIN this evening. I was on hold to speak to someone for FIFTY MINUTES AND ONCE THEY ANSWERED THEY IMMEDIATELY DISCONNECTED AGAIN. It is absolutely DISGUSTING and DESPICABLE that they treat their customers this way. They gip them out of flights and can't even give them the courtesy of a phone call?

Review: [redacted]'s online airline ticket purchase service at website ([redacted]) issued 'round trip' international flight tickets from ORD (Chicago, USA) to MUM (Mumbai, India) without return flight information. After numerous calls to their customer service, their technical support department, told me that their website does not issue round-trip tickets without a return date.

I proved that was incorrect. I reproduced the same search, I selected "Round-Trip" reservation from their website without specifying return date and it proceeded to the credit card payment page for entering credit card details. I provided [redacted] with all the screen shots where I was able to prove that their website does allow round trip ticket reservation without return date. The technical team responded to the effect of "Thank you for sending the screen shots. We will investigate" but provided no resolution even after several calls at multiple levels including escalation to managers at the [redacted] customer support department. They continued to insist that I had electronically signed the purchase of the tickets.

I paid $7516.40 for this 'round-trip' reservation from their website which did not provide return flight tickets.

As a result, I had to purchase one-way tickets from MUM to ORD for $3231.38. This was a similar flight (same route and same stops) for less than half the price.

[redacted] online reservation website has a problem where it incorrectly issued round-trip tickets (at round trip fares) but failed to provide return flight tickets. I am seeking refund for the purchase I had to make for my family's return flight to the amount of $3231.38.Desired Settlement: I am seeking refund for the purchase I had to make for my family's return flight to the amount of $3231.38.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we

received regarding the above referenced booking number. In her complaint [redacted] is requesting a

refund for the return tickets she purchased.

On October *, 2014, we were advised by

[redacted]’s credit card company that she has filed a dispute with her credit

card company.

Please understand that we are not

investigating her claim, this process is being handled by her credit card

company and they are the ones who will determine the outcome so no further

action will be taken until her credit card company completes its research.

We appreciate the time and attention

your office has given to this matter.

Sincerely,