Fareportal Inc.

Review: On Friday June **, 2015, I purchased a ticket for my son to travel from [redacted] to [redacted]. The ticket was to be for June **, 2015. To my dismay, the ticket was processed June [redacted]. This was not discovered until my son spent several hours stranded at the airport on [redacted], until there was no more flights leaving for him to make a connecting flight to arrive in [redacted]. While he was on the airport, I contacted your office several times, only to be on hold for several hours. I began calling from 12:25pm with obtaining a resolution until after 3pm. I was told by the representatives, they would call me back, of which no one called me back. I requested a supervisor, and I was placed on hold. The representatives mentioned they would be able to help me rectify the issue, however, they advised in order for the ticket to be changed, I would have to pay additional money $42.00. I advised the representative, I was not at home at the time and therefore I was unable to provide them with a credit card to do so. However, the representative mentioned to me I was searching on the website for the date of June [redacted], but I purchased for the [redacted]. This was rather upsetting to me at this point because my understanding the ticket was to be purchased for the date I was searching for. My son was traveling to [redacted] to go for a conference for the National Academy Students. He missed the flight he was to be on, I had to make additional arrangement for him to sleep on June [redacted], he was unable to attend the conference on the first day June [redacted] and arrived so late he had to pay for a hotel on [redacted] and in [redacted]. Additionally, he was meeting with his father in which he had to adjust his arrangements because of this change as well, which caused us additional money. I am respectfully requesting to be compensated for the ticket cost $234.30 and $150.00 for the additional cost incurred. This is a practice that is completely unacceptable. No supervisor came to the phone, the website was unclear, and I was treated poorly. Ultimately, they were able to make the change, but the damage was already done. He had to spend an additional night on [redacted], and missed the first day of the conference and making alternate arrangements for the night because of the location of the conference.Desired Settlement: I would like to be refunded for the ticket purchased and for the extra expenses incurred as a result.

Business

Response:

July [redacted], 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

requesting compensation for the ticket she purchased via our online website.

Since she confirmed the alternate date option offered.

On June

**, [redacted] or someone on her behalf went on our website and submitted a one-way

reservation from [redacted] to [redacted]. The

reservation was booked without the assistance of one of our Customer Service

agents, in these cases it is the responsibility of the person making the

reservation to make sure they read all necessary and important information.

When a reservation is submitted our system is set up to offer

passengers flights at the lower rates. I

have enclosed what we call our “payment page”

This is what was shown to her prior to booking the reservation. As you can see an alternate date was

offered.

The alternate date option was shown to [redacted] several

times. It was at this point she could

either accept or pick other flight options offered. Our records indicate that she elected to

purchase the lower rate on the alternate dates.

We

regret any confusion or frustrations [redacted] encountered but no compensation will be

offered since at not time did she contact our customer care advising that there

was any problem with the reservation and she had the option to cancel the

reservation at no cost within 4 hours of submitting her reservation.

We appreciate the time and attention your office has

given to this matter.

Sincerely,

Review: Attention: Revdex.com

I contacted JetBlue at ###-###-#### and spoke to a [redacted] named [redacted] (Agent ID #[redacted]) who says that this company named Travelong initially charged my credit card on Monday, December **, 2014 for $568.70 per person earlier in the day, then cancelled the charge and later added another charge as a duplicate order to the one I made via JetBlue in the amount of $1895.10. Clearly they tried to scam me by hoping I would overlook the duplicate charge and overlook their name which is in no way affiliated with JetBlue. Not only am I disputing this charge, I am also reporting them to the Revdex.com as well as The Department of Consumer Affairs for the unauthorized (ab)use of my credit card and hope that they are fined and charged for their illegal activity.

Sincerely,

[redacted]Desired Settlement: Credit in full on my card, and I hope that they are fined and charged for their illegal activity.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Travelong.com regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

We cannot confirm these are Travelong or [redacted] clients as we were not able to locate any reservation matching these names and scenarios.We appreciate you bringing these to our attention.Thank you,[redacted]Customer Advocate Team

Business

Response:

[redacted]

Dear Revdex.com Mediator:

This is in response to the rebuttal

letter we received in regard to the above referenced booking number. In her rebuttal [redacted] states that [redacted]

cancelled the reservation she made with JetBlue and then went ahead and made

the same reservation and charged it, also that [redacted] illegally charged her

account.

We will like to clarify to the RevDex.com that the customer never made a reservation directly with Jet

Blue Airways; the reservation was made through us on JetBlue Airways. Also [redacted]

does not have access to view or make any modification to a reservation that is

made with another travel agency or with the airline directly.

On December **, 2014, [redacted], or someone

in her behalf, visited our website and booked three round trip tickets from New

York LaGuardia, NY to West Palm Beach, FL to travel from December [redacted] to December [redacted]. The tickets were issued and due to an internal

technical issue, the tickets were voided and the charge was cancelled. Then we reissued the tickets

again and charged the card properly, therefore she was only charged the total agreed

amount of $1,964.10, which includes our service fee of $69.00. As stated in our

terms and conditions, it can be up to $28.00 per passenger:

[redacted]

To the customer’s statement that we

charged her card illegally, please find attached screenshot of when the customer

visited our website, searched, selected, provided the travelers information and

paid for the flights. [redacted] does not have or know any of this information unless

the customer provides it. We have also attached a copy of the itinerary email and

booking receipt sent to the customer on December **, 2014 which was opened and viewed

on this same date as per our records.

We understand there may have been some confusion;

we hope we have answered any questions with this matter.

We appreciate the time and attention

your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Attention The reply from [redacted], Travelong, or whatever alias they go by, is utter drivel and a completely falsified lie. I never signed any contract or agreement with them, never purchased any tickets with them, and never authorized such scam artists to (ab)use my platinum credit card. If I want to purchase anything from JetBlue, I go to JetBlue, not some amateur, scamming, replica of such professional organization. I repeat, this charge is illegal, unauthorized, never agreed, visited, or signed in any way, and not only will the charge back and credit to my card remain, but I will further report this fictitious excuse for a company to the Department of Consumer Affairs, pursue charges against them for stealing my credit card information, as well as any other related organization, and not stop until this matter has been completely rectified.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The above can be answered yes and no. I am not certain which area best fits this issue?

I was under a great deal of stress at the time when I purchased (online) 3 passenger tickets from [redacted]... I needed 3 tickets one for myself and each of my children that's 3 passenger tickets I do not have the complete total I believe they were $596.00 per ticket for a 10:00 PM flight from Chicago OHare to Istanbul Turkey then to Frankfurt Germany/Frankfurt Intl Airport

I saw ...somewhere on the site an offer which would cost an extra fee for trip Cancellation SO I PAID THE EXTRA FEE FOR CANCELLATION... So without thinking and looking deeper into into the web pages I put my Visa card numbers in and I clicked the button.My plans kept failing,we had HOPES of being in Germany. I could not secure housing no matter where I tried to look. So I called and it ended up me paying an extra Fee which was more than the price of one ticket. Then not thinking again kept them and set the flight date up a few more months earlier,still having the same problem at the next date I canceled again and it ended up costing me $3,498,68 I could not afford to pay another hefty fee and all my money I needed for housing and food and my language course fees was tapped...

They will not refund me anything unless as I later found out had to provide them medical documentation which I do not have because I didn't need medical attention. I never deleted my email conformations I have every email letter still on my computer. The man that did business with me is [redacted].

I assumed when I bought the tickets by just looking at the beginning pages that CANCELLATION MEANT CANCELLATIONDesired Settlement: A complete refund or 3 open ended tickets(RETURNED BY CHECK-MY VISA CARD ONE OF THEM IS OUT OF DATE)

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be refund for tickets she purchased but never used.

On

November *, 2013, [redacted] or someone on her behalf went on our website and

submitted a one-way reservation from Chicago, Illinois to Frankfurt,

Germany. The reservation was booked

without the assistance of one of our Customer Service agents; it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

Prior

to submitting her reservation she stated that she had read and understood our

Terms and Conditions. Listed in our

Terms and Conditions “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing

any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by [redacted] plus airline penalties and

any fare difference.

Our

records indicate that [redacted] called our customer service department not

once but twice requesting that she be allowed to change her reservation. Our agent advised that changes could be made

but she would be subject to the airline change penalty and fare difference.

Please

understand that these restrictions are set by the individual airline, and we at

[redacted] are not authorized to waive or ignore any airline policies nor refund

any monies. The fare difference and airline penalties charged were paid

directly to the issuing airline in this case Turkish Airlines. .

We

would like to advise the Revdex.com that as a gesture of goodwill are

fund has been processed in the amount of $255.00. The refund will be processed back to the

original credit card used when the reservation was submitted and may take up to

14 business days before it may reflect back to the credit card statement.

We regret any confusion encountered by [redacted] and appreciate the time

and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

The information provided on [redacted]'s website states," Even the best-planned travel can be impacted by unforeseen sickness, or medical emergency, delayed flights, passport theft or baggage delays. Troubles can occur when you least anticipate them forcing you to cancel or interrupt your trip, lose your ticket investment, and incur unplanned expenses. By purchasing a travel protection plan, you are protecting your trip investment against the unknown and will find the peace of mind your trip deserves"([redacted] Any consumer would understand purchased insurance that claims to cover flight costs that states "troubles can occur when you least anticipate them forcing you to cancel...etc" means, the consumer is protected in the instance of cancellation for any reason if they will cover simple baggage delays.However, the bait and switch occurs in the fine print of the insurance carrier's disclaimer which states, "Trip Cancellation and Interruption Covered ReasonsCoverage is provided for the following unforeseeable events or theirconsequences which occur while coverage is in effect under thisPolicy if there is a change in plans by you, a Family Member travelingwith you, or Traveling Companion:1. Sickness, Injury or death of you or your Traveling Companionand/or you or your Traveling Companion’s Family Member orBusiness Partner. The Sickness must commence while coverageis in effect, require the examination of a Physician, in person, atthe time of Trip Cancellation or Trip Interruption and, in the writtenopinion of the treating Physician, be so disabling as to preventyou from taking or continuing your Covered Trip.2. arrangements cancelled by an airline, cruise line, motor coachcompany, or tour operator, resulting from organized labor strikesthat affect public transportation;3. being directly involved in a documented traffic accident while enroute to departure;4. being hijacked, quarantined, required to serve on a jury, orrequired by a court order to appear as a witness in a legalaction, provided you, Family Member traveling with you or aTraveling Companion is not 1) a party to the legal action, or 2)appearing as a law enforcement officer;5. your Home made uninhabitable by fire, flood, volcano,earthquake, hurricane or other natural disaster;6. being called into active military service to provide aid or relief inthe event of a natural disaster;7. a documented theft of passports or visas; or8. a Terrorist Act which occurs in your departure city or in a citywhich is a scheduled destination for your Covered Trip providedthe Terrorist Act occurs within 30 days of the ScheduledDeparture Date for your Covered Trip.[redacted]The advertisement for insurance was not only misleading, it is completely contradictory. As a consumer, purchasing travel insurance means I would be protected. I demand resolution and a full refund of 3498.68. I am prepared to seek legal action and/or a class action lawsuit under protection of the Federal Trade Commission and the Aviation Consumer Protection Division is this situation is not rectified in a timely fashion. It is evident in my research that [redacted] and its subsidiaries have MANY complaints similar if not identical to mine. I appreciate the work of the Revdex.com and those of you who stand up for consumers like me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting that she be refunded for tickets she purchased but never used.

On

November *, 2013, [redacted] or someone on her behalf went on our website and

submitted a one-way reservation from Chicago, Illinois to Frankfurt,

Germany. The reservation was booked

without the assistance of one of our Customer Service agents; when a client

books online it is the responsibility of the person making the reservation to

make sure they read all of the necessary and important information we supply to

our online clients. This information

includes that the tickets are nonrefundable, changes will incur an airline

penalty and a fully detailed explanation of what the insurance covers. Further to that, we allow a 10 day grace

period for the client to cancel the insurance if they feel the coverage would

not be helpful to them.

Prior

to submitting her reservation she stated that she had read and understood our

Terms and Conditions. Listed in our

Terms and Conditions “All airline tickets are 100%

non-refundable and non-transferable. If you wish to exchange the tickets for new dates or routing

any and all changes made to the itinerary are restricted and subject to an exchange/change fee charged by [redacted] plus airline penalties and

any fare difference.

Our

records indicate that [redacted] called our customer service department not

once but twice requesting that she be allowed to change her reservation. Our agent advised that changes could be made

and we would waiver [redacted]’s change fee, but she would be subject to the

airline’s change penalty and fare difference.

Please

understand that these restrictions are set by the individual airline, and we at

[redacted] are not authorized to waive or ignore any airline policies nor refund

any monies. The fare difference and airline’s penalties charged were paid

directly to the issuing airline, in this case, Turkish Airlines.

If [redacted] feels that the reason she could not travel may be covered under the

insurance she purchased she needs to contact [redacted] ###-###-#### and file a

claim or check with her credit card company used when she purchased her tickets

since travel protection may be included as a benefit.

In

regard to the information [redacted] allegedly provided about our [redacted], everything stated in her rebuttal is 100% false! The [redacted] she found on Wikipedia has no

relationship with the founder and [redacted] of [redacted]. The man

she mentions is named [redacted] born February 1970. The [redacted] of

[redacted] is [redacted]orn in August 1972.

These are two entirely different individuals that have nothing to do

with each other.

We regret any confusion encountered by [redacted], however, we

have no basis on which to provide her a refund.

Again, we appreciate

the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becI do not agree. I paid the money,to your company with or without customer service I bought the insurance and paid for the tickets because of the insurance.If you no longer want these types of incidences happening then your company MUST CHANGE HOW THE PAGE IS SET UP WITH A DISCLAIMER SHOWING IN BOLD TYPE THAT PURCHASING THIS INSURANCE DOES NOT GUARANTEE IN TIMES OF "SUCH AS THE INSURANCE CLAIMS THAT ARE UNPREDICTABLE-YOU STILL GET NOTHING AND THE INSURANCE MEANS NOTHING," That being said I want my entire refund. Or,you can issue me new tickets (3) for the same destination (Chicago to Frankfurt-) for a new day month time from same airline at same price + or - as the original tickets. I see that leaving( March **) there are open seats on Turkish airlines leaving at almost the same time as before "ROUND TRIP" for just over $660.00 per ticket

and providing the airline does not charge an extra fee at the airport. The remaining balance left over returned to my visa cards or paper check.Right is right...it was even Christmas. Your company needs to do whats right by the patron. You provide a service to the public.If you want customers to return you need to make them feel safe and secure. I will keep on going with this because I know I am right. [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked an airline flight via telephone with this company. When I booked a inquired about travel insurance because there was a chance that I might have to change the dates for this trip. I was then told by the sales agent that the insurance would cover a date change and not to worry. On the webpage that I was looking at it also stated 'free cancelations'.

When I attemped to make a date change for my flight the person on the phone told me I would lose my money to the airline '[redacted]' and I would have to pay a fee to [redacted].

It was very early in the morning and the agent transfered me to someone who can help me. The person speaking in broken english and not quite understandable offered me a so called better deal which did cost me hundreds of dollars more. When I got off the phone I felt that I had been ripped off, which I was after I cleared my mind of the situation. The presentation of the travel insurance and the statement on the webpage of free cancellation was very misleading to me.Desired Settlement: to refund me at least the charges for the first flight booking which was over 800.00 and one half the amount of the second booking which I did not use. I reported the amounts to my credit card company as a dispute which is still pending. The breakdown of the charges are on the credit card statement.

Business

Response:

December **, 2014

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for a non-refundable ticket.

On November **, 2014, we were advised by [redacted]’s credit card company that he has filed a

dispute which [redacted] advised in his complaint.

Please

understand that we are not investigating his claim, this process is being

handled by his credit card company and they are the ones who will determine the

outcome so no further action will be taken until his credit card company

completes its research.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: I booked a flight and needed my flight changed within 24hrs of booking the company helped me change my trip to what I needed, informed me of the new charges and sent me a total price and new itinerary. The credit card bill comes and shows that they refunded the original flights and continued to charge me for the refunded flights total amount as a different charge, with no explanation.Desired Settlement: I want the total $569.00 refunded and the company reprimanded for this unethical action

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund in the amount of $569.00 for tickets he purchased via our online website.

On February *, 2014, [redacted] called our customer service department advising that he had booked himself a one way reservation instead of a round trip. Our agent advised that he would void the tickets and the monies charged ($569.00) would be refunded back to the original credit card used when he submitted his request that this process may take between 10 – 14 business days before it may reflect back to his account.

A new reservation was made and tickets were issued at the new rate he was quoted.

We regret any confusion or frustrations [redacted] encountered and if he has any further questions he may contact our Billing Department at [redacted] and one of our agents will be able to assist him

We appreciate the time and attention your office has given to this matter.

Sincerely,

My elderly parents made the mistake of visiting "CheapoAir". Their flights cost $480 and include a LAYOVER in each direction on their flight between Los Angeles and Oakland.
Had they just gone to [redacted] they could've flown on the same day for $282... except both flights would have been direct.
I was also treated to a litany of complaints from my mom of how confusing the whole process is... Including not even knowing what airline they're taking.
My elderly parents also got suckered into buying "flight insurance" allowing them some benefit in case they cannot fly because: one of them dies, natural disaster or one of them is conscripted into active military duty.
The only way this company can possibly have an A+ rating is because they have spent a tremendous amount of money on lawyers to make sure that their contracts are written so they are able to rip people off with impunity.
Horrible. Horrible. Horrible.

Review: We agreed to the terms of cancellation of non-refundable tickets to the Dominican Republic. Fifty dollars cancellation per passenger and one hundred fifty dollars re-booking fee per passenger. The overall credit we have is one-thousand sixteen dollars and twenty cents. We went to rebook this flight agreeing to the one-hundred fifty dollars per person booking fee. The price excluding the credit of over a thousand dollars was over a thousand dollars for two flights from Salt Lake City to Ft. Lauderdale. They convenitly forgot to tell us the credit is held by jet blue and since this flight was not available with this airline we would lose our credit.Desired Settlement: I think [redacted] needs to reimburse us for the cancellation fee and re-booking fee and give us a fair price to our destination. They gave us no knowledge until we tried to re-book that Jet Blue held our credit. This is the most dishonest thing I've ever encountered in my 54 years

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] requesting that we reimburse him cancellation and rebooking fees since

he states at no time was he advised that his credit was held by JetBlue

Airlines.

On

September *, 2014, [redacted] called our customer service department

requesting that his reservation be cancelled.

Based on his request his reservation was cancelled and the following

email was sent to the email that was provided when he submitted his reservation;

Review: I booked a flight for my grandmoyjer I was very specfic about telling the guy that I wantes the insurance on the flight. We went over different flights and then I paid for the flight no where on that call did the rep say there is no insurance on this ticket. So sonce I told him wjat I wanted from the beginning of call I assumed it was done. My grandma doctor told her sje cant fly to us she jas become ill sjes in her high 80 and now they are refusing to refund my money. I told them to listen to the call I know what I asked for. I know to book an international flight for a senor is a risk why wouldn't I get insurance.Desired Settlement: A full refund

Business

Response:

May **,

2014

RE: [redacted]

Booking number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for a non-refundable ticket since her

grandmother will not be able to travel.

On

April **, 3014, [redacted] called our customer service advising that she had

tried to make a reservation via our online website but due to a problem with

her computer the reservation was not completed.

[redacted] gave all the travel information such as departure/arrival cities, dates

of travel, etc. Based on the information

she provided flights were requested. Before

the reservation was submitted the agent re-capped the information (at no time

was insurance requested).

Once

she approved the flights and cost the reservation was confirmed under booking

number [redacted]. I have included a copy

(see attachment) of the confirmation that was sent, since no Travel Protection

Insurance was not requested [redacted] was not charged.

She

was also advised “All airline tickets are 100%

non-refundable. In certain cases where the airline may allow cancellations,

a credit may be valid towards a future ticket purchase by the same traveler

with travel on the same airline. An applicable penalty and a fare difference

(if any), will be added in these cases. Usually the credit issued by the

airline supplier is valid with time constraints and a specific expiration date

and should be discussed with a customer service agent. All such bookings where

the cancellation may be permitted must be cancelled prior to the scheduled

departure time of the first flight segment by calling our customer service

center. We do not guarantee any cancellation. A cancellation fee of $50 per

person per ticket must be paid to us at the time of cancelling the booking; we

retain this fee. The credit will be held for a limited time period, please ask

the customer service agent for the specific date by when you must use this

credit or you will lose the credit amount. When you are ready to make the new

booking, you will have to the pay fare difference (if any), applicable airline

penalties for that fare and OneTravel.com exchange fees. All such changes are

governed by the airlines' rules and regulations and are out of our control.

OneTravel.com does not provide any representations or guarantees on changes or

fees. If you are cancelling the booking and applying for a refund please read

our Refunds Policy. Read more about our Change Policy if you wish to exchange

the tickets for new dates or routing.” Any and all changes made to the itinerary

are restricted and subject to the airlines fare rules.

On May 1, 2014, [redacted] called

our customer service department requesting that the reservation be

cancelled. She was informed that would

hold a credit with Spirit Airlines. At the time of rebooking (within 60 days of

departure) she will be required to pay an airline penalty fee plus fare

difference if any.

This credit is NON TRANSFERABLE and NON REFUNDABLE, it

may only be used by the person(s) named on the original ticket, regardless of the name on the credit

card that purchased the ticket(s). Please be advised that the rebooking can be

done only through our Customer Service team.

We

regret any confusion encountered by [redacted] but no refund be offered based

on the above information.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part at no time

during the booking process did [redacted] request that insurance be included.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been reolved because:

[Your nswer Here no it wad not resolved. The representative never told me it was a non refunable ticket I would love someone to play the recording as on thr recording I never rejected the insurance. I told the rep I wanted the samethig I i tried booking online. I even said one price is this but I booked with insurance which os this. The rep told me when I called that if my grandmother was not able to travel they WOULD cancel which is also false information because they wont cancel it even if shes sick. If anywhere on that call I rejected the insurance or representative ever told me that it was without insurance I would gladly bite the fees but you wont find that on recording. The compaby doesnt want to correct the representative and make things right for a customer which shows they are not about the customer experience

I

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked a one way flight ticket through [redacted] which booked it for me via CheapOair.com with [redacted]. The flight was supposed to departure on the [redacted] of April, 2015 from [redacted]) at 10: 30 pm to [redacted]). When I arrived to [redacted] at 8:30 pm, the airport securities told me that the flight was changed to departure from [redacted]) which is about 3 hours drive from [redacted] at the same time (10:30pm). I was never informed about this change of airport from any of the above mentioned parties. So, a phone number of [redacted] representative was given to me. When I called the representative who spoke a very broken English, he informed me that I had to wait one week for the next flight to [redacted]. I told the representative that I need to be in [redacted] as soon as possible and they have to connect me with different flights so I can get to [redacted] as soon as possible. He said that he can't do anything about it and he asked me to contact the airlines via email. I emailed the airlines and the never responded. I emailed CheapOair as well and the responded after 3 days and to additional emails. I had to stay in a hotel in [redacted] for two night until I took the next flight to [redacted] on the [redacted] of April which I booked for $372, I had to cancel my return flight from [redacted] to [redacted] ($336.19) which was supposed to be on the [redacted] of April. CeapOair never refunded me the initial ($235) flight that was changed.

When CheapOair contacted me, I was already in [redacted] and I had to change my entire trip. CheapOair sent me this email" We apologize for the inconvenience caused. Your complaint has been highlighted to our escalation team. They will get back to you and will assist you.

We appreciate your business and thank you for choosing CheapOair.

Thank you,

[redacted] CheapOair.com"

After that [redacted] from Escalation Team contacted me and she said that she was willing to solve this matter and she asked me to provide her with a phone number while I was in [redacted] or a number when I will get to [redacted]. I gave her my home number in [redacted] and told her when I will arrive.

I [redacted], I called and emailed [redacted] many times and she asked me to scan and email her the documents. In General, she was not contacting me unless I was calling or emailing her multiple times. Last time we spoke was about 2 weeks ago, where she said that she needed to contact the airlines and will get back to me.

Yesterday, I emailed her for the last time and asked her for the result, she had not responded yet.

I am complaining about this matter because I felt I was humiliated by the securities at the [redacted] and insulted by the [redacted] airlines representative

I am consuming a lot of time and effort dealing with cheapOair who seems not very cooperative that's why I want Revdex.com to get involve and solve this issue for meDesired Settlement: They have to refund me all my losses Initial Flight ($336), Alternative Flight ($372), Hotel ($240), Return Flight ($235) so that would be a total of $1183 which is nothing to the mental damage and stress they caused me.

Business

Response:

May **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number.

We

would like to advise the Revdex.com that [redacted] has been

contacted by one of our customer care representative based on his concerns. [redacted]

has advised that she is in contact with the airline requesting information as

to when and why [redacted] flight was cancelled out of [redacted] Airport and was

rebooked out of [redacted] Airport.

Once

this information is received further we will than know how to better respond to

his request.

We regret any confusion encountered by [redacted] and to please allow

the airline time to respond to our request.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],I understand the business response; however, how long do you think I should wait for them to have an answer from the airlines? it has been already more than a month, please advise.Thanks & Regards, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

May **, 2015

Revdex.com[redacted]

RE: [redacted]/Rebuttal Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced booking

number.

Due to the operational needs of each airline, changes are often

made to the flights that they are currently operating. Often these changes are

a prediction of travel needs for a future dates but can also reflect same day

changes. Types of changes could be: flight number changes, time changes,

routing, date changes and or cancellations. Cancellations include when an

airline has stopped or temporarily canceled service to certain cities, or

stopped service on certain days of the week. Once this information is received further we will than

know how to better respond to his request.

CheapOair

does not assume any liability whatsoever for

cancelled flights, flights that are missed, or flights not connecting due to

any scheduled changes made by the airlines.

As

stated in our original letter dated May [redacted] has been

contacted by one of our customer care representative based on his concerns. [redacted] has advised that on his behalf she has contacted the airline

requesting information as to when and why [redacted]’s flight was cancelled out

of [redacted] Airport and was rebooked out of [redacted] Airport.

We regret any confusion encountered by [redacted] and to please allow

the airline time to respond to our request.

Sincerely,

Review: Our complaint concerns a refund of the price of three adult airplane tickets. We ordered the three round trip tickets from cheapoair.com. The name of the airline used is [redacted].

The tickets were ordered online on November **, 2014. The flight from [redacted] was scheduled for January *, 2015. The flight from [redacted] to [redacted] was scheduled for January **, 2015. The total cost paid for three connecting roundtrip tickets was $2.081.70.

The three tickets were for a connecting flight from [redacted] to [redacted] with a stop in [redacted], and for a return flight from [redacted] to [redacted] with a stop in [redacted].

The refund we requested concerns the return flight. The three of us were unable to use the [redacted] tickets due to inclement weather, thus finding alternative ways of getting to [redacted]. We have no complains with regard to the [redacted] flight.

We have sent our requests to both, cheapoair.com and [redacted]. The airline responded that it does not directly deal with customers who bought tickets from third parties. We have contacted cheapoair on at least 4 different occasions. The customer service agents give no concrete answers or explanations and keep on delaying the refund although none has declined a refund request.Desired Settlement: Cash refund of the cost of three tickets from [redacted] to [redacted] on January **, 2015.

Business

Response:

April **, 2015

Revdex.com[redacted]

RE:

[redacted]/Case [redacted] Booking Number [redacted]

Dear [redacted]:

This

is in response to the response we received regarding the above referenced booking

number. In his request [redacted] is

requesting a refund for the return portion of his ticket since the flight were

cancelled due to weather.

When an airline cancels its flight based on their Contract of

Carriage it is their responsibility to re-protect its passengers.

We were advised by [redacted] that they re-accommodated

[redacted] and his family to depart out of [redacted] to [redacted]

on January [redacted] (see attachment). Their original tickets were

exchange by the airline and the value of the unused portion was applied to the

cost of the new tickets.

We regret any confusion encountered by [redacted] but based on the

above information no refund will be offered and we appreciate the time and attention your office has given

to this matter.

Sincerely,

Review: On Mon , Mar **,2014 I booked a flight with cheapo air for my relative her name is [redacted] , The flight was a round trip from Los Angeles (LAX) TO Amman Jordan (AMM) , Started on June **,2014

coming back on July **,2014 Booking number is [redacted].

My relative is disable so I requested a weal chair for her trip and I called the airlines to confirm it as the agent a advised me to do.

On July **,2014 she went by taxi to Amman airport , she arrived there about 8 :30 AM , the taxi driver asked the agent at the door to get a weal chair , after waiting for a wile he helped my relative to get a seat in the waiting area and he went to call some one to help her after about 5 minutes he came back with some body and the agent said I will get you a weal chair soon , and she waited there for a bout 90 minutes and no body showed up and she never got weal chair , and then she started to call on any body to help her , finally some one came to help and asked her were you travailing and when she gave him the fighying ticket he told her its too late now , in 20 minutes the flight will take off , she peg him to help her , he said too late come back on the July **,2014 and you have to pay a 258.81 Jordanian pound .

then she took a taxi and stayed in a hotel for 2 days and came back on July ** ,2014 .

one weak after she arrived to California , we filed the complaint with [redacted] and every time we called them they start to ask us to tell them the story over and over again , finally on October *,2014 they told us they contacted the Jordanian air lines , we called many times and tel this moment we are waiting .Desired Settlement: At least to be refunded the 258.81 Jordanian pound.

Business

Response:

[redacted]

Dear [redacted]:

This is

in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

request that she be refund the airlines change fee she was charged since the

passenger was denied boarding for not checking in for her flight in the proper

time allotted by the airline.

Please

understand [redacted] does not set any airline’s airport regulations.

[redacted] was advised in our Terms and Conditions:

International

Flights:

Re-confirm

flight schedules, departure times, seats, and any special requests 72 hours prior

to departure in all directions.

Recommended

check-in time is at least 3

hours prior to departure time.

Special

note: The airline reserves the right

to deny boarding to passengers that do not check-in or arrive at the departure

gate in adequate time. Please check with the airline for times. Also, certain

cities vary for check-in times as well. Should the airline deny boarding, in

such a case, no compensation will be awarded either by the airline or

[redacted].“Please note that your seats, meals, frequent flyer and other special

requests are on request only and that the airline reserves the right to apply

any revisions to the requested seat allocation without notification. All

requests should be verified with the airline. We do not guarantee you will be

assigned the seat you have requested. We also do not guarantee that your meal,

frequent flyer and other special requests will be confirmed by the airline. It

is therefore recommended you contact your airline directly to confirm these

requests. Click here to view the list of airlines and phone numbers”

We

regret any confusion or frustrations [redacted] encountered but no refund

will be offered since the money she is requesting was paid directly to Royal

Jordanian in order for them to change her reservation.

We appreciate

the time and attention your office has given to this matter.

Sincerely,[redacted]

Review: I wanted to have my son and his family visit for Christmas. Cheapoair advertised 4 tickets at 450.00 a piece. They charged my credit card $2189.70 for 3 tickets and the last ticket 729.70 for at total of $ 2919.60. I call within 15 minutes after their email with the final charges and cancelled my flight. I have also called my credit card disputing the charge. I am curious how they stay in business with these tactics. I am concerned after reading complaints online with this company, that will not refund my credit card..Desired Settlement: My credit card refunded within 3 working days

Business

Response:

Dear [redacted]:

This is in response the complaint received regarding the above referenced booking number. In her complaint [redacted] states that what she was charged was not the rate she saw.

Prior to submitting her reservation [redacted] was advised that the price of you flight has changed from $1841.60 to $2,919.60. To either accept the price change or continue booking or See More Flights that matches your itinerary. In this case she elected to submit the reservation for the higher rate.

On October **, 2013, [redacted] contacted our customer service department requesting that her reservation be cancelled.

When tickets are issued and voided within a 24 hour period there is only a pending authorization on her credit card. The authorized amount will go back to the accounts available credit. This will not appear as a refund and generally takes 24 to 72 hours. She will need to check her credit card statement or with her credit card company. They will be able to advise if the authorization went past the ‘pending’ stage.

If [redacted] has any more questions please advise her to contact our Billing Department at ###-###-#### and one of our agents will be able to assist her.

We regret any confusion or frustrations encountered by [redacted] and appreciate the opportunity to look into the situation for her.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Review: I booked a flight with CheapoAir for myself and my minor daughter. It is a transatlantic flight, with one stop and a long layover of 9 hours. CheapoAir issued a ticket and sent me a confirmation e-mail. In the day of the flight I tried to check in online and was not able to. I contacted CheapoAir and they said everything is ok with my ticket and it is just a glitch with the airline's site. However, when I arrived at the airport, my name and ticket details were not in the system and I was denied boarding. My minor daughter had to fly alone and I spent nearly 140 dollars for the taxi to get to the airport and then back home. I tried to contact the CheapoAir agents through their online customer service to find out what happened but they simply kept me waiting on the line for 30 minutes and then disconnected the chat. I missed some important meetings, had my child fly alone and it appears that the company refuses to even give me an explanation about what happened.Desired Settlement: When I was once denied boarding in Europe, the company paid me a significant compensation and covered the taxi expenses.

Business

Response:

Dear [redacted]:

This is in response the complaint received regarding the above booking number. In her complaint Ms. [redacted] is requesting a refund for the ticket she purchased since she was denied boarding when she checked in for her flight.

Ms. [redacted] has been contacted by one of our customer service agent who advised the following:

Two (2) refund requests have been submitted to our Accounts Payable Department. The first for $1,823.30 and will either be processed back to the original credit card used when he submitted his reservation or in the form of a check. If by check it will be sent to the billing address listed in reservation:

The second for $500.00 will be processed in the form of a check. The check will be sent to:

We regret any confusion or frustrations encountered by Ms. [redacted] and appreciate the opportunity to look into the situation for her.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have specifically asked for the $1,823.30 to be refunded to the institutional credit card used when the ticket was purchased, and Mrs. [redacted] sent me an email confirming that they will do that.

Fareportal sent a check instead on the name of [redacted], who no longer works for the organization and who is not even in the country already (it took Fareporal more than a month to send that check).

As a result, we can not cash it. Why can they not do what they agreed to do, consistently doing the wrong thing instead?

Sincerely,

Business

Response:

Dear [redacted]:

This is in response the rebuttal we received regarding the above booking number. In her rebuttal Ms. [redacted] stated that she had requested that the refund for $1,823.30 be refund back to the institutional credit card which was confirmed by the email sent by Ms. [redacted].

When we responded to Ms. [redacted]’s original complaint she and the Revdex.com was advised the following:

Two (2) refund requests have been submitted to our Accounts Payable Department. The first for $1,823.30 and will either be processed back to the original credit card used when she submitted her reservation or in the form of a check. If by check it will be sent to the billing address listed in reservation:

We regret any confusion between Ms. [redacted] and Ms. [redacted] but when a request is submitted our Accounting Department determines how the refund will be processed which was also advised in our response on August **, 2013. Ms. [redacted] was also advised that this process may take up to 90 days to complete.

In her rebuttal Ms. [redacted] is requesting that the refund be processed back to the credit card listed when the reservation was submitted since Ms. [redacted] no longer works for the company and is not even in the country so the check cannot be cashed.

Ms. [redacted] has been contacted and advised that as long at the credit card issued to Ms. [redacted] is valid (based on the above information) she will need to return the check (number [redacted]) to CheapOair at the address listed below attention [redacted]. Once the check is received the refund can be processed back to Ms. [redacted]’s Visa ending in [redacted].

If Ms. [redacted] has any further questions she may contact Ms. [redacted] at ###-###-#### which is her direct number.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Review: [redacted]

Tel: ###-###-####

Council of Revdex.coms [redacted] Dear Sir/Madam,

Ticket booking number [redacted] and ticket number [redacted], total $406.20

I am writing this letter to make a complaint against [redacted] and US Airways. I used to buy tickets through a travel agent every time when I travel. After one of my friend told me about cheap tickets at [redacted], I decided to buy ticket from them and first time I bought on [redacted] in 2011. It was little bit cheaper than an agent. So I kept buying tickets for my whole family until now. I didn't have any issues at all; I trusted them and kept buying. On 8/**/2014, I signed up for a 9 day training in [redacted]. Training was supposed to start on 9/**/2014 but it was not confirmed and they told me that the dates can be changed or training can be cancelled. All depend on how many people signed up for. Because of that, I needed a fully refundable and changeable ticket that way I can either change the dates or cancel and get the refund in case training dates changed or cancelled.

On 08/**/2014 around 1.30pm I called [redacted] spoke with a representative named [redacted]. I explained him my situation and asked him a price for a refundable ticket. After checking he told me about a cheapest ticket they had at that time, it was US Airways. But I did not want to buy the ticket at that movement since my training was not confirmed. Then the agent told me that ticket price can go up if I take time and advised me to go ahead and buy. He also told me that if any situation the training dates are changed or cancelled, I can change the dates or get the refund. Again he forced me to buy before price goes up. At the moment I was on the computer and he guided me to book this ticket. He said that this particular ticket is refundable and changeable. I trusted him and also [redacted] because I never had any problems before. I did the booking but I didn't get any confirmation e-mail right away. Since I was kind of late for work that day, I went to work. Next day when I checked my e-mail, I saw the itinerary on this booking and it was showing that my ticket was non-refundable. So on 09/**/2014 around 6pm, I called [redacted] and spoke with a representative named [redacted] and explained the situation. She said that my ticket was non-refundable and nothing she can do. Then I asked for a supervisor. She said that supervisor was with a client at the moment, she took my phone number to have supervisor call me back. Next day I went to work. Nobody called me back. Then on 09/**/2014 at 9.30am I called them back again. This time I spoke with a representative named [redacted]. I never kept any records every time when I called them before but this time I told [redacted] that I was recording the conversation. Then he transferred me to customer service. I was on the phone about 20 minutes nobody answered. I got tired; I hung up since I have to go to work. While I was going to work that day I received a phone call that my training has been cancelled. So I was very upset. As soon as I went to work, I asked my supervisor a day off for that day and came back home to deal with this.

Once I got home, I started calling them. I was on the phone about two hours talking to many different people. They told me that the ticket has been issued and all up to the airline. Then same day at 1.30pm I called the airline and spoke with a [redacted] named [redacted]. After explaining everything to her, she said they haven't even received the money yet and advised me to call the agent again and get it resolved with the agent. [redacted] also asked me if I bought any travel insurance. I said no because when I booked the ticket, agent didn't even mentioned about any travel insurance either. After that phone call, again I called [redacted] at 2.15pm and got the same answer 'NO'. I got so frustrated. I have been a customer with [redacted] since 2011, I bought tickets thought them worth of thousands of dollars sofa, I clearly said how I wanted my ticket but they screwed everything. They lied to me. I was asking myself, why I have to deal with all of these and waste my time. I am a human; I got so tired of this dishonest and horrible service. To be honest with you one time I cursed them out too. Again I called US Airways on 09/**/2014 at 4.30pm and spoke with [redacted]. He said that he would look in to this and see what he can do. He also told me that it takes 5 to 7 business days to review this and the same day at 11.15pm, I called US Airways and cancelled the ticket. As [redacted] told me, I was waiting about two weeks and called them back on 9/**/14 and asked about the status. They told me that I was the one who did the reservation online and I am responsible for that and said that I get credit for the ticket. Again I told them that I was with the agent and he guided me through and clearly said that ticket was refundable and changeable. Then they told me that it would take up to 3 weeks to review. At one point I tried to work with them but all my efforts were in vain. Now three weeks gone. I didn't get any answer. The training that I was supposed to go is not going happen for another three years. I don't have any travel plans for another 2 to 3 years. So at this point I don't need any credit. I just need the refund. When I bought the ticket, they were so nice, friendly and helpful. Once I have issue, It was a completely different picture, they were so rude, tried to put me on the phone for a long period of time to make me tired, started lying about everything, telling me that they don't have any records etc.. Of course, that's their system, they can alter things as the way they want and as it benefits to them. US Airways is as well. I don't trust their system or words anymore. I strongly feel that these people should not be in this field of business anymore.

This whole thing is completely wrong. I am not going to let them to steal my hardworking money. I have enough hearing all unreal promises and lies. Finally I decided to write to Revdex.com and I kindly ask Revdex.com to take necessary steps to get this resolved and get my money back.

Thank you so much and I look forward to hearing from you soon.

Sincerely

###-###-####.Desired Settlement: I need to get refund for my air ticket as they explained to me before I made the reservation.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for non-refundable tickets he purchased via our online

website since the event he was traveling for has been cancelled.

In

his complaint [redacted] states that around 1:30pm on August **, 2014, that

while trying to book his reservation online he contacted our customer service

department and one of our agents assisted him in completing his request.

Based

on this information we have checked and could not locate the call so there is

no way that what he stated in his complaint can be verified.

Since

[redacted] elected to purchase his ticket online at that point he

agreed to our Terms and Conditions that “Most of our

airline tickets are 100% non-refundable”.

Please

understand that each airline sets their own policies and that we at

[redacted] are not authorized to waive or ignore any airline’s rules or restrictions.

Once

this information was provided to [redacted] he elected to contact US

Airways requesting a refund. As stated

his request was denied by the airline but they did offer him a credit for

future travel.

We

regret any confusion encountered by [redacted] but at this time no

refund will be offered. If he has any additional

information that may be forwarded to the airline that may change their decision

please advise him to send this information directly me at the address listed

below.

We

appreciate the time and attention your office has given this matter.

Sincerely,

Review: At the time of my ticket purchase I spoke to a cs rep about ticket change policy as I normally travel only with Southwest airlines. The rep informed me that I had up to 24 hours before my flight to change my seat free of cost. I asked them to make sure and was put on hold for about 20 mins, after which they came back and told me the same thing and that they had confirmed with a sup. Tonight when I tried to change my ticket the airline told me it would cost me $200 plus the difference in the fares from my ticket to the new travel ticket... I spent well over an hour with them and they asked me to contact CheapOair as I bought the ticket through them. I have been on the phone with them for 2.5 hours and am still on hold after having them try to pull up call records. Which they just hung up on me. I am calling them back and the current hold time is 30 mins. It is 2:26 am and I called them at 11:43 pm.No response and no help in changing my ticket. I have been trying to change my ticket for a total of over 5 hours now.Desired Settlement: I want them to refund the full cost of my ticket and pay me for the 5 hours of my life they wasted by keeping me on hold. Mind you, I am currently on hold again and the quoted hours are just up to this point. This issue has not yet been resolved.

Business

Response:

Dear [redacted]:

This is in response to the complaint received in reference to the above booking number. In her complaint Ms. [redacted] is requesting a refund for tickets she purchased via our website in the amount of $423.80 since she does not want to pay any fees to change her reservation.

On June **, 2013, prior to submitting her reservation she indicated that she had read and accepted our Terms and Conditions. Ms. [redacted] was advised that “All airline tickets are 100% non-refundable. Some tickets where changes are permitted will be subject to airline penalties and fare difference.

On July **, 2013, Ms. [redacted] called our customer service department stating that she wanted to change her return date. Our customer service agent advised that based on the airlines rules she would be subject to a $200.00 change fee plus any difference in fare that CheapOair is not authorized to waive any airline policies or restrictions.

We have been advised by American Airlines that Ms. [redacted] contacted the airline directly. Her reservation was changed and they did exchange her ticket and they also waived a portion of their change fee.

We regret any confusion encountered by Ms. [redacted] but no refund will be offered based on the information provided by American Airlines.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business said that they are not responsible and would not be coming anything further. They did not resolve anything.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear[redacted]:

This is in response to the third rebuttal we received in reference to the above booking number. We are asking that this complaint be closed based of the following:

1. Ms [redacted] elected to booked her reservation via our on line website and is subject to all of our Terms and Conditions.

2. Prior to submitting her reservation she was advised that all airline ticket are 100% non-refundable. Some tickets where changes are allowed will be subject to airline penalties and fare difference.

3. Ms. [redacted] contacted American Airlines who changed her reservation.

4. The monies she is requesting to be refunded was not charged by CheapOair.

We are sorry that she feels that we have not resolved anything but please understand that we do not set individual airline rules or restrictions nor are we authorized to waive them. We have to follow and accept the guidelines set by the airlines just as Ms. [redacted] needs to follow ours as she elected to book her reservation via our website.

We appreciate the time and attention your office has given to this matter and again request that this complaint be closed.

Sincerely,

Review: I have a credit with [redacted] worth $1625.10 that I have tried to use for the last 2 months unsuccessfully despite repeated attempts of phone calls and faxing a complaint to their [redacted] office.

1. When I first called on 10/** for a 11/* flight to booking to [redacted], I was told to call [redacted] as they were holding my credit. Called [redacted] same day who told me they have no record of my credit even my A # on my ticket and redirected me to call back [redacted].

2. Called back [redacted] repeatedly and was passed to different people and was finally told to send a medical certificate that was to waive the $275.00 penalty fee to [redacted].

which I did but have not heard back for five days as he promised.

3. I called back on 10/** and was hanged up on multiple times, told to pay $550.00 at one point, then a supervisor named [redacted] came on and said pay the $275.00 out of pocket or lose all your money. The ticket to [redacted] they quoted me that day was $930, I told [redacted] that I will not pay any more money when they clearly didn't honor my medical certificate as promised nor were not considering the left over money from the difference of the ticket.

4. I wrote a complaint letter detailing the points above and attached the medical certificate to the [redacted] Office of [redacted] and have not heard back.

5. I got a generic email saying call back customer service on 11/** re: the credit for booking #[redacted] 6. Called back and same run around business and a lady named [redacted] came on and said she'll help me, she's still out helping me.

7. On 12/*, I got a phone message from a woman named [redacted] from ###-###-####, called her back and left messages and have not heard back.

My original ticket was for last Christmas until the New Year, my daughter had her [redacted] on 12/** and was hospitalized until 12/**. I canceled my ticket and was told by [redacted] that I had a year to use my credit and can have the $275 penalty fee waived if I provide a medical certificate.

I have a feeling that [redacted] is waiting me out for my credit to expire so they can keep my money.Desired Settlement: Either a round trip ticket to [redacted] that would fit into my schedule or a Full Refund.

Business

Response:

December*, 2014

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking number [redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

wants to utilize her credit or receive a full refund.

We

would like to advise the Revdex.com that [redacted] has been in

contacted by [redacted] regarding her concerns. [redacted] was informed that she has $1350.10 in credit with our company

to use toward any flight offered on our website. No penalties will be paid at

the time of booking since it has already been deducted from the figure shown. She

will be responsible for any amount over the credit amount. No refund will be

offered if the amount of the new reservation is less. Travel must be completed by November**, 2015.

When [redacted] is ready to book a new reservation she needs to contact [redacted] at the phone number that was provided.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us based on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID#[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Credit is a credit and I should be able to use the full amount by the deadline given 11/**/2015. They can't tell me it's one time use.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

December**, 2014

Revdex.com[redacted]

RE: [redacted]/Case [redacted] Booking number [redacted]

Dear [redacted]:

This is in response to the rebuttal we

received regarding the above referenced booking number. In her original complaint [redacted] wants

to utilize her credit or receive a full refund.

At no time was [redacted] advised that

the credit would be applied towards several reservations. As per her conversation with [redacted] and

the email she sent informing [redacted] that she has $1350.10 in credit

with our company to use toward any flight offered on our website. No penalties

will be paid at the time of booking since it has already been deducted from the

figure shown. She will be responsible for any amount over the credit amount. No

refund will be offered if the amount of the new reservation is less. Travel must be completed by November**, 2015.

When [redacted] is ready to book a new reservation she needs to contact [redacted]

at the phone number that was provided.

At no time did she inform [redacted] that the offer was

unacceptable.

We regret any confusion or frustration

[redacted] encountered, but our offer stands as is.

We appreciate the time and attention

your office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: To whom it may concern,

I want to file a complaint with the Revdex.com against [redacted], regarding our flight from Sarajevo to Tampa that was scheduled on 8/**. Booking numbers: [redacted] and [redacted]. We have contacted [redacted] in attempt to resolve the issue, but without satisfactory results.

My husband [redacted], daughter [redacted] and I, [redacted] reported to Sarajevo Airport on the morning of 8/** for our flight from Sarajevo to Vienna at 0730 AM, only to find out that our reservations were cancelled by [redacted] and that we do not have seats on that flight, which we had booked 1/23/14! I called the agency right away but by the time someone answered the call, our flight for Vienna, which we had paid for 6 months in advance, left. How does the agency have the authority to cancel the reservation without the customers consent?

[redacted] rescheduled us to fly the next day (8/**) with Croatia Airlines to Zagreb, from there to Frankfurt, to Washington and then to Tampa, which we agreed to. That meant that we had to spend an extra day and night in Sarajevo for which we had not planned before. I called the agency from Sarajevo that same evening to confirm that everything was scheduled for us to leave and we were assured that it was. Again we reported to the shelter at the Sarajevo airport at the right time to find out that only my husband had a ticket to fly, but not me or our daughter.

I contacted [redacted] again, and they offered me a flight out on 8/**; needless to say, I was scheduled to be at work on 8/**. The woman at the Austrian Airlines shelter informed us that there was a flight available from Sarajevo to Munich at 1305 that same day (8/**), and she held two seats for us; all the agency had to do was to confirm the reservation. After exchanging multiple calls with the agents and [redacted] was his name), he told us that he would provide us with a hotel in Munich, because we would have to spend the night of 8/** there, provided that we got out of Sarajevo that day, as our flight to the States would not have been until the next day (8/**).

The confirmation from [redacted] never came.

After the [redacted] also spoke to the agent at the shelter of Austrian Airlines, he never called back, not to confirm our flight out of Sarajevo, nor to book us a hotel in Munich. So I was left to deal with the situation by myself, without the help of [redacted].

We were able to come back on the evening of 8/**, with the help of the agent at the Austrian Airlines shelter. However, we slept on the floor at the Munich airport, missed two days of work (my husband missed one), spent hundreds of dollars on phone calls to [redacted] to try to get on any flight possible, but without results. Who will pay for all of this?

We paid for our tickets on Jan. **, 2014. For all three of us combined, we paid $5001.36.

We feel abandoned and betrayed by [redacted].Desired Settlement: [redacted]'s behavior towards us as customers was unfair and unethical. We seek that the agency covers our losses and expenses due to their negligence and irresponsibility. These include:

- a cell phone bill of $415 spent on international calls made from Sarajevo to [redacted] (8/** and 8/**)

- two days of missed work for me ($700 all in all), one for my husband ($120)

- promised hotel that was not booked in Munich, causing us to have to sleep on the airport floor (245 Euros)

Note: As far as we know, when a customer is offered to change flights, the payoff is $700 per person if they agree to the change.

We properly paid for the requested services and have done our part. Therefore, we expect to resolve this issue in a fair and correct manner.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting compensation due to an airline schedule change.

We

would like to advise the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $1,535.00.

The

refund will either be processed back to the original credit card used or in the

form of a check. If by check it will be

sent to:

We

regret any confusion or frustrations [redacted] encountered and she been advised

that this process may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I scheduled a flight with [redacted] which had to be cancelled due to a health emergency. When I went to reschedule I was given wrong information in regards to the reschedule dates. When I discovered the error I called which was only 5 days past due. [redacted] refused to honor a $2k credit.Desired Settlement: I would like a flight or a refund to my credit card.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting that she be allowed to extend her credit.

On

July **, 2013, [redacted] or someone on her behalf went on our website and

submitted a round trip reservation from Kansas City, Missouri to Kahului,

Hawaii. The reservation was booked

without the assistance of one of our Customer Service agents, in these cases it

is the responsibility of the person making the reservation to make sure they

read all necessary and important information.

Prior

to submitting her reservation [redacted] stated that she had read and

understood our Terms and Conditions.

Listed in our Terms and Condition “All

airline tickets are 100% non-refundable and non-transferable. If you wish to exchange the tickets

for new dates or routing any and all

changes made to the itinerary are restricted and subject to the airlines fare

rules.

On

November **, 2013, [redacted] called to cancel her reservation. Before the booking was cancelled the

following email was sent to [redacted] for her approval.

Dear [redacted]

Thank you for choosing [redacted]

As per our conversation and as agreed, we have cancelled

your Booking Number [redacted] with a $100.00 USD cancellation fee, for

passengers

You will now have a credit, in the amount of $1731.60 USD, with US

Airways Airlines. This credit will be valid for one year from the original

date of issue 07/**/2013 all travel must be completed on, or before, 07/**/2014

and is only valid for travel on US Airways Airlines. All changes are

subject to availability and airline fare rules. At the time of rebooking you

agree to pay an airline penalty of $200.00 USD per person plus fare

difference if any. This credit is NON TRANSFERABLE and NON REFUNDABLE,

it may only be used by the person(s) named on the original ticket, regardless

of the name on the credit card that purchased the ticket(s).

Please be

advised that the credit can only be re-booked through our Customer Service team.

You can contact us 24/7 toll free at ###-###-#### or ###-###-#### (if you are

calling from outside the U.S.) for further assistance.

Thank you,

Customer Service

This

information was also verbally given and our agent explained that the airline’s set

their own policies and we as a travel agency are not authorized to waive or

override any airlines’ rules and restrictions.

We

regret any confusion encountered by [redacted] but we are not authorized to

extend the credit past the date advised.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Review: To whom it may concern:

A round-trip ticket was purchased for [redacted] from ChepOair to fly from Abu Dhabi to Barcelona on May [redacted]. However, an incident occurred which prevented Chioma from flying. We have medical documentation as well as documentation from the government of Abu Dhabi. With that said, we were told we had to reschedule the flight by CheapOair which we did, subsequently due to the circumstance presented Chioma was not in any condition to fly. Therefore CheapOair instructed us to cancel the ticket. My issue with CheapOair is that we have documentation and Insurance however when contacting Cheapoair we were not given proper insight in how to deal with these issues. We were only instructed to the options that would cause us to spend more money i.e. cancellation fees and change fees etc. Furthermore, when asked about alternatives we were told to call Turkish Airlines which we did several times as well. Turkish Airlines said the same things but directed us towards our third party booking agent, CheapOair. We are tired of going back and forth and being in limbo! We have not been able to speak with a [redacted], nobody has been able to help us over the phone and this is a mess. No one has helped us. Neither Turkish Airlines or CheapOair knows what to do and this is very frustrating. We demand a full refund !Desired Settlement: We want a full explanation of the procedures for future reference and a full refund of our ticket including all fees that we were charged as a result of your company's ineffective communication.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund for a non-refundable ticket he purchased via our

online website, due to a medical condition.

Prior

to submitting his reservation [redacted] was advised most airline ticket are 100% non-refundable, on rare occasions when an airline does allow a refund the airline will charge a penalty. These fees are set by the individual carriers

and we at CheapOair are not authorized to waive any airline rules or

restrictions.

I

am not quite sure as to what type of medical condition he is referring to since

on May **, 2014; we received an email from [redacted] who advised “I purchased a ticket through you all. Within the past few

days a weird change of events happened and now I am not able to travel because

of it. To make a long story short my

passport was stolen and I cannot leave the UAE until at least Monday. With that said, these events were beyond my

control and I would like to receive a Refund”.

Based

on the email received he was advised that his reservation would be cancelled

and we would submit all the necessary information to the Airlines Reporting

Corporation (ARC) who handles airline ticket distribution who in turn sent it

to the appropriate airline for final approval.

We

were advised that a penalty would be charged by Turkish Airlines in the amount

of $126.77. Two refunds would be

processed totaling $644.01 and can take between 7 – 14 business days to appear

on his credit card statement.

We

regret any confusion or frustrations [redacted] encountered but no further refund

will be offered.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part based on the

above information.

Sincerely,

Review: I registered an account and bought 2 tickets on [redacted] Dec via [redacted] Later I want to use my account to sign in the website and change the date of tickets, but the website states my account is not exist. I have receive a confirmation email of my account and deal from the web. This weekend I called the number the web gave, but their servers did not explain the account problems, and they told me I should call them to change the ticket date, so that I will lost majority of the money I pay for the tickets. A account is a most important identity and a necessary access in a website for a customer. If I can not use my account, how I can know my deal's situation and the police of date change. I have call their supervise, but that make them became impatient. I send a mail in the website yesterday, but nobody call me back. I do not know what's the problem of them, but for a web, they should not let my account to be useful. That causes my lost.Desired Settlement: exchange the data of ticket. I can pay for exchange, but the web should take a part of it or give a discount.

Business

Response:

December **, 2015

[redacted]

Dear Brenda M[redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In his complaint [redacted] wants to change his

reservation since the date he submitted was incorrect (see attachment).

Prior to submitting the reservation

he stated that he had read and understood our Terms and Conditions. Listed in our Terms and Condition “All

airline tickets are 100% non-refundable and non-transferable. If you wish to exchange the tickets for new

dates or routing any and all changes made to the itinerary are restricted and

subject to airline penalties and any fare difference.”

“Any and all changes

made to the itinerary are restricted and are subject to airline fare rules,

whichever is more restrictive; most of our tickets do not allow any date or

name changes after the booking is completed. “

Our system is not set up

to allow passengers to change their reservation by accessing their account

since all changes need to be processed by one of our customer care agents

On December [redacted]

when [redacted] contacted our customer care department he was advised the above information

and in order to change his reservation there would be an additional amount due

of $372.00 fare difference and the airline penalty of $150.00 which he

declined.

Please understand that we

at CheapOair due not set airline rules and restrictions and we are not

authorized to waive any individual airline’s policy.

We regret any confusion encountered by [redacted] and if he wants to

change his reservation he will be subject to all airline rules and

restrictions.

We appreciate

the time and attention your office has given to this matter.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

A website do not feel any sorry about that my account is invalid?After I registered my account, this web state my account number is nonexistence.

Now they fix this problem and do not mention anything about that.A web could make a customer's account to be invalid and do not take any responsibilities?and this web think they fix the account problem and pretend nothing happenrf? please answer this question and be honest.

my time is valuable ,but if this website refuse to answer this question, I will keep to fight for my rights.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

this is a simple question. Does Cheapoair belileve the invalid accounts of their customers are unimportant. They said my account was invalid because the lack of my information, but after several days I complain the account problems in Revdex.com, my account could be use and I did not do anything about that . Such a mean web. Answer the question, do not waste my time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

January **, 2016

[redacted]

Dear [redacted]:

This is in response to

the rebuttal we received regarding the above referenced booking number. In his rebuttal [redacted] is requesting more information

as to why when he went to check his account he was advised it was invalid.

Based

on the information [redacted] provided, the account was created but

before it could be finalized he was required to provide more information.

Our customers are very important, but we can only ascertain that the information was not

provided so the process was not completed. We would like to inform to the

Revdex.com that when the customer contacted us, was assisted and informed about what might have happened and the information in reference to the changes he wanted to make were provided.

Also

as previously stated, the customer received a refund for the ticket purchased

and the account was created

We appreciate

the time and attention your office has given to this matter and kindly ask for

this case to be close.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]