Fareportal Inc.

Review: On November *, 2013, I purchased 2 airline tickets online. However, the return date was not the date that I entered on the computer. I believe there was glitch with the website. Once I realized it within minutes I tried to call the phone number listed for the site to get the date changed, but was not able to get through on the phone. A voice message for that number said I could leave a name and number and they would get back to me, which I did leave my information. I called early the next day once I woke up and finally spoke to a company representative and explained the situation. He tried to change the flights to dates I wanted, but by then the airfare price had increased. I already had check the actual airline site and I could get the flights I wanted cheaper going directly through the actual airline site. Therefore, I felt I had no choice, but to cancel, because I was very disappointed in this company and their practices. Thinking youre going to get a cheaper flight through their site when it actually cost more. I was very dissatisfied with them not returning my call the night before. Plus, I was not told by the representative of the $50 fee, $25 for each airline ticket. I understand that there could be a nonrefundable fee. However, I feel shouldnt have to pay for a glitch in the system when I put in the proper dates I wanted. Therefore, I want a refund of $50. I will never use your site again. It was shortly after that I found the bad things that were said about Cheapoair. I've included those below. 1.Air Travel Forum: Warning: Cheapoair.com is a scam ...www.tripadvisor.com TripAdvisor Forums Air Travel ForumsJul **, 2010 The website you mention doesn't really operate with intent to scam anyone but rather is one that may not have the full picture when offering fares.2.Top 568 Complaints and Reviews about Cheapoair[redacted] Travel Travel AgenciesoRating: 1.5/5 o430 ratingsCheapoair are liars, thieves, scams, and ripoffs. ... CheapOair representative first said that he could make the changes for $170 re-booking fee plus $75 difference ...Desired Settlement: Credit my credit card that was used for $50.

Business

Response:

RE: [redacted]Case [redacted]

Booking Number TID [redacted]

Dear Sirs:

This is in response to the complaint we received regarding the above referenced booking number. In her complaint Ms. Ferguson is requesting that she be refunded the $50.00 she was charged when she cancelled her reservation.

On December **, 2013, we were advised by her credit card company that she has disputed the service fee she was charged, since we did challenge the dispute we were requested to supply all information related to her reservation.

Based on the complaint we received we have been in contact with American Express requesting the status of the chargeback. We were advised that [redacted] with American Express Merchant Service Department that the case was closed on January *, 2014, in our favor.

As a gesture of goodwill we have requested that American Express credit her the $50.00. If Ms. Ferguson has any questions she may contact American Express and provide them case number [redacted].

We appreciate the time and attention your office has given this matter.

Sincerely,

Review: I reserved "Se;ective Seating' which charges you extra for seating arangements. Cheap O Air calls me to tell me that seats were "Not Available" and I should call them at [redacted] which I did. The wait was in the hour range and when I finnaly got someone they disconnected from me and I had to start all over again. This happenend twice. I had enough. Then I called an spoke to a supervisor and she comitted a call from a seating specialist to rectify the situation and they would have me in a seat. Then I rec'd two calls telling me to call that number again...I did. Got someone after 40 minute wait. They had to transfer me, so, before they could cut-me-off, I asked them for the number they were transferring me to and it was the number I should've gotten to begin with ###-###-####. Here they said the seats are restricted by the Airlines and I had to go to the airport and speak w/airlines for seats. What about the money I spent and the confirmation I got from the seats I picked while I bought the tickets from Cheap O Air's website? The time, rudness, and unflexable poor business sense and customer service cost me too many lost hours in work and stress. Horrible company.Desired Settlement: Stop lying about what you will do and give the right phone numbers to call and deliver on the promise. I wasted hours calling, stressing, and not getting anywhere on this. I should be fully compensated with monetry resolution to pay for the mental and physical damage from this event.

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting a refund.

Prior to submitting [redacted] elected to purchase our Travel Assist Program. Listed in the program he was advised that “CheapOair will provide you assistance to book your seat based on the individual airline’s terms and conditions. We do not guarantee success for your seat assignment. We will make best efforts to contact your air carrier or check the seat map and attempt to find your preferred seating.”

This information is also listed in our Terms and Conditions: “Please note your seat, meals, frequent flyer & other special requests are a request only. The airline reserves the right to apply any revisions to the requested seat allocation without notification. All requests should be verified with the Airline. We do not guarantee you will be assigned the seat you have requested. We also do not guarantee that your meal, frequent flyer & other special requests will be sent to and confirmed by the airline. It is therefore recommended you contact your airline directly to confirm these requests.

In his complaint he states he was advised that the seats were restricted by the airline and he would need to get his seats at the airport. Per our records [redacted] is holding seats for all flights (see attachment 1).

As a gesture of goodwill a refund has been processed for the $35.85 he was charged for the Travel Assist Program back to his MasterCard ending in [redacted] and should reflect back to his credit card within 7-14 business days.

We regret any confusion or frustrations encountered by **. [redacted] but no other compensation or refund will be offered.

Sincerely,

Customer Service Manager

Review: When My father past away on may [redacted] I booked 4 roundtrip tickets to India using Cheapoair for me and My 2 brothers and wife of my I brothers wife. We all were booked on May [redacted] to return. But On may **, 2013 Admitted to hospital for breathing problems. While I was in hospital My brother [redacted] called Cheapoair from India Explained the situation and requested the date changed to June [redacted], 2013. When My brother called Cheapoair rep said they will have to charge $350.00 for US airway and When you get back to us please provide the Hospitalization documents and US air will refund the $350.00. Upon arriving I called US air and they said they have not Charged any fees for changing the reservation. It has been charged by Cheapoair and I shold contact them Upon contacting them they said they charged the amount for US airway and paid the money to US airways. I filed the dispute with American express and Cheapoair refused to credit my account. They have not provided me any proof they paid to US airways for me to request refund from them. My credit card shows charge from cheapoair.Desired Settlement: Since I was in hospital it was impossible for me to travel I had to delay my travel. I should be refunded my $350.00 fee for valid reason. I paid them more than $5000 for 4 tickets.

Business

Response:

Dear [redacted]:

This is in response to the complaint we received regarding the above referenced booking number. In his complaint [redacted] is requesting that he be refunded the $250.00 he was charged by the airline to change his return reservation due to a medical issue.

On May *, 2013, prior to submitting his reservation he indicated that he had read and accepted our Terms and Conditions. [redacted] was advised that “All airline tickets are 100% non-refundable. Some tickets where changes are permitted will be subject to airline penalties and fare difference plus our service fee.

On May **, 2013, [redacted]’s brother called our customer service department requesting that [redacted]’s return date be postponed by three weeks since he was in the hospital. His brother was advised that in order to change the reservation the total cost would be $350.00 out of which $250.00 was the airlines rebooking fee.

Based on the above information [redacted] was requested to provide medical documentation (which were received) that on his behalf a refund request has been US Airways refund department requesting that they refund [redacted] the $250.00 he was required to pay the airline to change his reservation, since we are a travel agency; we are not authorized to waive any airline policy. The decision to refund all or part of the money [redacted] is seeking will be solely up to the individual airlines based on the information provided.

I also informed her that this is not a simple process. The airline can take up to 3 months to complete this process.

We regret any confusion or frustration [redacted] encountered and appreciate the opportunity to look into the situation for him.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Cheapoair is not acknowledging the fact that When my brother called to change reservation he was told that they will have to charge right now until you provide the hospitalization paperwork. then fees will be credited by the airline. Since they were representing airline their agent never told him that it will be up to the airline. As I have told before I had no control over what happened to me. If I had a choice I will have not changed the reservation. If I was changing the reservation just so I can extend my stay for fun. Also they have charged me $350.00 not $250.00 as Cheapoair is claiming. I had also received the call from someone named [redacted] from cheapoair to send me the Hospitalization paper work so he could credit my American Express for $350.00 and credit has never took place. He left me the email for me to contact him but I can clearly only hear the [redacted]. When I tried to call the numbe it says that phone number is not accepting incoming call. Thanks.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]:

This is in response to the rebuttal we received regarding the above referenced booking number. In his complaint [redacted] is requesting that he be refunded the $250.00 he was charged by the airline to change his return reservation due to a medical issue.

As advised prior to submitting his reservation he indicated that he had read and accepted our Terms and Conditions. [redacted] was advised that “All airline tickets are 100% non-refundable. Some tickets where changes are permitted will be subject to airline penalties and fare difference plus our service fee.

On May **, 2013, [redacted]’s brother called our customer service department requesting that [redacted]’s return date be postponed by three weeks since he was in the hospital. His brother was advised that in order to change the reservation the total cost would be $350.00 out of which $250.00 was the airlines rebooking fee. That once [redacted] returned to the United States he would need to provide medical documents as to why his reservation was changed and it would be up to the airline if they refunded their fee.

We understand that [redacted] had no control over what happen to him but he also needs to understand that we are a travel agency and we do not have any control over the airline rules and restrictions nor are we authorized to waive the same. The decision to refund all or part of the money [redacted] is seeking will be solely up to the individual airlines based on the information provided.

The documents he supplied have been submitted to the airlines refund department. We are waiting for US Airways to complete their research as to whether they will honor the request to refund.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Customer Service Manager

Review: I called to cancel my car rental reservation because I realized a colleague had already booked one for me. Cheapoair customer service reps answer my call, but when they hear I want to make a cancellation, they tell me they need to transfer me. I was transferred and waited on hold five times before my call was dropped. I called and went through this four times before calling and asking for a supervisor. I was told I would be transferred to a supervisor and went into the same rigmarole. I have used this service many times, but this is the first time I've needed to cancel. I don't believe anyone ever intends to talk to me about the cancellation. They will just put me on hold until the call is dropped or until I give up.Desired Settlement: I'm not yet sure what money I stand to lose. They have my cc number, but have not yet charged my account. I want zero charges to my account.

Mostly I want the Revdex.com to know about their shady practices. I'm so thankful this is a relatively small purchase I made and am thankful it didn't happen when I spent large sums on plane tickets.

Business

Response:

February **, 2016

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced booking

number. In her complaint [redacted] is

asking that she be refunded the service fee charged for her request for a car

rental reservation.

The

charge of $15 CAD has been refunded back to the [redacted] credit card that we were

given at the time the request was submitted.

It should show back onto her account within 7-14 business days.

We

regret any inconvenience or frustrations encountered by [redacted] and appreciate

the time and attention that your office has given to this matter.

Sincerely

Karen R[redacted]Customer Service Manager[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought a ticket from [redacted] online . I was going to travel on Sept [redacted] 2014. My travelling was from Toronto to Islamabad VIA Saudi Arabia. through out my travelling I was not gong to stay in Saudia for any reason. My lay over at Jeddah airport was 17 hrs and 10 min after which I had another stay over of 3 hours at Riyad.

In the meanwhile, I called up Saudi Arabian Airlines, regarding date change and they informed me that the total stay over is more than 18 hours and the international law is I would require a transit visa for it.

now the problem started here. I was willing to get that but When I contacted the embassy and their authorized agents, I cam to know there is no transit visa atall for Saudi Arabia. now my complaints are as follows:

1. While processing my payment (done over the phone) the rep did not informed me about it.

2. When there is no transit visa atall, then how come the airlines asked me to get one???

3. if there is no transit visa, why are they selling such tickets?

4. when I contact [redacted], he said he will try to get me refund, but They dont keep me informed.

I try to email them 2 - 3 times before I get an answer.

they dont respond to my emails or call.

Thank youDesired Settlement: during my communication with [redacted] the [redacted], he told me that there is no other solution to this but a refund. they are unable to change the ticket or iteration.

but again now its been 2 weeks , since I sent them my last email. Have not heard anything from them

Business

Response:

[redacted]

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] wants to change

her reservation since she did not obtain proper travel documents.

We would like to advise

the Revdex.com that [redacted] has been contacted by one of our

customer service agents. She has been advised that when she obtains the

Transit Visa required her reservation may be rebooked but will be subject to

all airline rebooking fees and any fare difference

We appreciate the time

and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us based on the above information.

Sincerely,

Review: Purchased flight to florida. Staight flight to destination. Return flight lay over at Atlanta georgia. From Ft. Meyers Florida. American airlines or Midway Airlines now debunked. Would not honor my flight back to chicago because I did not board at Ft. Meyers. I had buisness in northern florida. Weather was terrential to return to Ft. Meyers. Figured I would board at Atlanta. For my secondary return flight To Chicago. I had a rent a car and was closer and less stressfull for me to drive to Atlanta as weather was favorable to pick up flight that I had already paid for. To return home. Called airport to tell them of this and said I would have to return to Ft. Meyers or to bad, so sorry find another way back home. I drove the rental car all the way back to Hobart Indiana. Had If I had gone to the airport and returned my car before my secondary flight. I would not have been able to get home. Then I would have had to pay an additional $244.00 And wait for another flight. So I had to drive the rental home for an additional $473. 00 This would have never happened if the company would be honest and forthright. This is a typical scam. I had already paid for my flights in good fiath, and this is what happened. I am seeking Half of the ticket price plus rental car usage and gasoline for the 900 miles of anger. And I still beat the flight back. I will never fly with American airlines. They are the company that took over Midway airlines out of chicago. I feel that American airlines and [redacted] are in contempt on the consumer, and should not be allowed to steal monies from the the consumer in this way. Not to mention the aggrivation. I would file a class action law suit, If I had a pro bono attorney to handel the case. This type of scam should be illegal. RVL.Desired Settlement: At least another two flights to any destination in the United States. With return or $ 1,000.00,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint [redacted] is requesting a refund since he did not board his flight from Fort

Meyers.

Prior

to submitting his request he was advised “All

airline tickets are 100% non-refundable. Any and all changes made to the itinerary

are restricted and are subject to airline fare rules.

When

a passenger does not check-in for their flight the airlines general policy is

to mark the reservation in a “No Show” status and all flights associated with

the reservation are cancelled. Per the

rules set by the airline, the ticket no longer has any value. Per his complaint this information was also

advised to [redacted] by the airline.

We

regret any confusion or frustrations [redacted] encountered but no refund

will be offered if he is requesting any compensation he will need to contact

the airline directly.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Review: I recieved an email stating that my itinerary had changed and tried to call many times to fix the problem on hold for over an hour never recieving any help. I then tried the queue and was bumped out as soon as I get close to being helped. I then replied to the email confirming the changes but never recieved a call or another email with my new flight information. I eventually had to call the airlines and find my own tickets and my own reservations for the flight. I feel that I should be refunded the airfare and that this business should be under strict rules regarding customer service and making sure that people have the correct information. I also recieved an email the day before flight with the old information on it....not event he correct flight number or changes.Desired Settlement: I desire my full refund for the problems and having to deal with everything on my own and never getting any assistance or help with this problem $413.00

Business

Response:

Dear Sirs:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund for a ticket she purchased via our website due to an

airline schedule change.

Prior

to submitting her request [redacted] was advised under Airlines Schedule Changes:

“Due to the operational needs of each airline, changes are often

made to the flights that they are currently operating. Often these changes are

a prediction of travel needs for a future dates but can also reflect same day

changes. Types of changes could be: flight number changes, time changes,

routing, date changes and or cancellations. Cancellations include when an

airline has stopped or temporarily canceled service to certain cities, or

stopped service on certain days of the week. CheapOair does not

assume any liability whatsoever for cancelled flights, flights that are missed,

or flights not connecting due to any scheduled changes made by the airlines”.

In

her complaint she stated that she contacted the airline directly who in turn

made the changes to her reservation and exchanged her original tickets.

When the airline reissued her tickets we no

longer had control of the reservation.

We do not have access to see what changes were made and we can we no

longer make any changes to the reservation. If [redacted] is requesting any type

of compensation she will need to deal directly with the airline.

We

regret any confusion or frustrations [redacted] encountered but no compensation

will be offered.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part based on the

information in her complaint this is an airline service issue

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I was never notified or never recieved any confirmation on the new flight plans. I also still continued to get emails showing the old flight plan. I also never recieved any calls from the company in response to any of my emails or calls. I also recieved and email asking how my trip went...I never got to go because they didn't get me the new information or confirm any of my itinerary plans. This company never at any point has called me. Now, to say that this was in my error is again another way to not take responsibility for them dropping the ball in my case.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear Sirs:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for a ticket she purchased via our website due to an

airline schedule change.

Prior

to submitting her request [redacted] was advised under Airlines Schedule Changes:

“Due to the operational needs of each airline, changes are often

made to the flights that they are currently operating. Often these changes are

a prediction of travel needs for a future dates but can also reflect same day

changes. Types of changes could be: flight number changes, time changes,

routing, date changes and or cancellations. Cancellations include when an

airline has stopped or temporarily canceled service to certain cities, or

stopped service on certain days of the week. CheapOair

does not assume any liability whatsoever for

cancelled flights, flights that are missed, or flights not connecting due to

any scheduled changes made by the airlines”.

In

her complaint she stated that she contacted the airline directly who in turn

made the changes to her reservation and exchanged her original tickets.

When the airline reissued her tickets we no

longer have control of the reservation.

We do not have access to see what changes were made and we can we no

longer make any changes to the reservation. If [redacted] is requesting any type

of compensation she will need to deal directly with the airline.

We

regret any confusion or frustrations [redacted] encountered but no compensation

will be offered.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, since there was no error on our part based on the

information in her complaint this is an airline service issue

Sincerely,

Review: Hello,

I had a recent experience with the above mentioned travel agency. I booked a round-trip flight from Newark NJ to Buffalo, NY. I was verbally told my flight from Buffalo back to Newark would be Saturday, August **. I was given a ticket for Monday, August **. When I called to resolve this issue, the customer service agent Adrian told me that he "didn't believe me" and he "won't listen" because he knows he can't help. I called back again, and the next agent told me I "probably just couldn't understand her accent as this is a common problem [they] have; a supervisor needs to listen to the tape to see if it was audible and "that will take awhile."

I need this to be resolved, and I thank you genuinely for any help given.Desired Settlement: I would like to have my ticket changed to the original date given - Saturday, August **.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received for the above referenced booking

number. In her complaint [redacted]

is requesting that she be allowed to change her reservation at no cost.

On

August *, 2015, [redacted] called our customer care department requesting a

reservation from Newark, New Jersey to Buffalo, New York. The dates requested were to depart on August

[redacted] and to return August [redacted] at a rate of $405.70. The agent then asked if she could be flexible

with her dates. She was offered flights

departing August [redacted] returning on August [redacted] at a rate

of $309.20 which she accepted.

Prior

to submitting her reservation she was advised all airline

tickets are 100% non-refundable and

non-transferable. If she wanted to exchange the tickets for new dates or

routing any and all changes made to the itinerary are restricted and subject to

airline penalties and any

fare difference.

We regret any confusion encountered by [redacted] but if she

wishes to change her reservation she will be subject to all airline penalties

and fare difference.

Sincerely,

Karen R[redacted]Customer Service Manager[redacted]

Review: I have purchased two airline tickets (for me and my husband) through [redacted] on 2/**/2014 to travel to Europe via Icelandair. In March, I found out I have been [redacted] and my doctor told me I will be in my [redacted] by the time the travel was planned and with medical condition and [redacted], I was advised to cancel the travel plan. I contacted Cheapoair immediately and was told that if I send a doctor's note stating the same, they will contact Icelandair for me and get a full refund. So I agreed to cancelling the reservation at that moment relying on their policy. Also, Icelandair's policy was that in such medical/extreme circumstance, they will allow 100% refund. I waited a week and didn't hear back from Cheapoair. I called back and spoke with a [redacted] named [redacted] and she said that nothing has been done on my case. I needed to send the doctor's note again. I followed up with her several times after that but she did not respond to my inquiries. So on April **, 2014, I called Cheapoair again and finally spoke with another [redacted] named [redacted], who asked me to send the doctor's note again. I emailed him the doctor's note and he told me to sit still and they'll take care of it with Icelandair and get back to me with a full refund within 3-5 business days. I followed up with him and didn't hear back from him for a week. Finally, he emailed me back today telling me that they're going to issue me a refund for only 50% of the price (total ticket price was $2527.33) because ICELANDAIR denied their request. I immediately called Icelandair and spoke with their customer service. They said that Cheapoair has NOT sent any doctor's note or any documentation regarding the cancellation. They said the ticket was cancelled a while back with no excuse and that is probably why Cheapoair is issued 50% refund. Icelandair told me that, if you had a legitimate circumstance like mine Icelandair would've refunded 100% because even if I didn't purchase an insurance, with doctor's note and medical condition deeming the travel a health risk, Icelandair would refund 100%. However, Cheapoair has NOT done anything with my doctor's note to prove my case and simply got back to me with a false statement that "Icelandair denied your request and would issue only 50% refund so we can only give you back 50%". I have contacted Cheapoair via email and phone several time today and they've not responded to my emails inquiring into this fraudulent practice. When I call them to ask for a [redacted] after explaining this situation, they'd put me on hold for 45 minutes and I tried calling over and over again only to be put on hold for 45 minutes.Desired Settlement: I can send you my doctor's note and my email conversations with Cheapoair's [redacted]s. They have verbally committed to giving me a full refund over the phone, which the records of the conversation should be saved in their customer service department. I need a full refund for the $2527.33 I paid with my visa card, not just 50%. Even though the ticket was non-refundable when they were purchased, with my medical condition showing that I have health risk for travelling, it is Cheapoair's policy to refund the ticket in full amount and that's what I've been promised from their customer service from the get go. Their billing department is suddenly changing their words and telling me I'll have to suffer about $1300 loss after making up that this was the response from Icelandair. I've never heard of any merchant asking the customer to eat up $1300 loss when there's a legitimate circumstance and a doctor's note stating the person cannot travel and it will risk the person's health and the [redacted]'s health.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted]

is requesting a refund for non-refundable tickets she purchased via our online

website due to a medical issue.

On

February **, [redacted] or someone on her behalf went on our website and

submitted a trip reservation from New York, New York to London, Great

Britain. The reservation was booked

without the assistance of one of our Customer Service agents; it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed under CANCEL AND EXCHANGE. “All airline tickets are 100%

non-refundable”.

On April *, 2014, [redacted] contacted

our customer service department advising that she was pregnant and her doctor

advised that she not travel. She was

advised that on her behalf we would contact Icelandair requesting

a refunded due to the information she provided and that we are a travel agency;

we are not authorized to waive any airline policy. The decision to refund all

or part of the money [redacted] was seeking will be solely up to the individual

airlines.

The

airline advised that since [redacted] elected not to purchase travel insurance

that only 50% of the ticket is refundable.

On

April **, 2014, we were advised by [redacted]’s credit card company that she has

filed a dispute.

The dispute will

remain open until her credit card company completes their investigation. Once completed we will have a better

understanding of the situation and be able to move forward or consider the case

resolved dependent upon the credit card company’s findings.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1. The 50% refund the business allegedly has issued as their response has in fact never been processed. I have not received any refund at all from the business to date.

2. Based on my conversation with Icelandair's customer service department, the business has never contacted Icelandair to inquire regarding a refund of my ticket. Icelandair had no communication received from the business whatsoever regarding my medical issue, or my doctor's note. In fact, the business flat out cancelled the reservation with Icelandair without any further action they allegedly had done in their response.

3. Also, based on my conversation with Icelandair, should they have received such notice of medical condition, it would've warranted a 100% refund given the special circumstance.

4. Regardless of my credit card company's dispute, the business is within their power and discretion to refund me the full 100%. When the business refunds me the full amount/100%, I will drop my dispute through my credit card company.

5. The business has been unresponsive to any of my emails and phone calls/messages in attempt to disregard this issue and forfeit approximately $1300 which I am entitled to.

6. The business has been informed of my medical issue, including my doctor's note. I have a condition where travelling close to my [redacted]

would jeopardize my health/life and risk the life of [redacted]. While the business has been aware of all the facts, they have egregiously disregarded these concerns in order to forfeit my ticket price. This incident and continuous disregard for my and [redacted] and life have caused me extreme emotional distress the last few weeks and I have experienced times risking [redacted] due to this extreme emotional distress caused by the business.

7. I will not take anything less than a full refund of what I've paid. The business should conduct their business with integrity and understanding for their customer, not to mention stick to their own policy which states on their website that customers with medical condition given the doctor's note will be given special consideration for having disability and will be given 100% refund for their cancellation as an exception.

8. I've been a customer of this business since 2007 and booked all my travels through their website. This is the first time I had to cancel a non-refundable ticket due to an extreme medical issue. The business has not provided me with the respect its VIP customer deserves given my history of using its service for the past 7 years.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business' answer is again insufficient to resolve the issue at hand and does not contain truthful information.

1. They CAN remedy the situation by issuing a full refund during my dispute withe the credit card company. In fact, I will drop my dispute only if that is the case.

2. They did not even issue the 50% refund as promised to date.

3. They have NOT contacted the airline company with my doctor's note.

4. The airline company told me there's nothing they can do to "ISSUE A REFUND" because they have no way to issue me a refund. I purchased the ticket through Cheapoair and it's between me and Cheapoair now and that is precisely why the airline company couldn't help me.

5. I have a medical condition which I will prove should this issue escalate further, with more detailed doctor's note. I am unable to walk around during [redacted] due to my physical condition requiring me to stay put and it truly upsets me that I have to reveal my personal information of this gravity several times with Cheapoair, including a doctor's note already provided. This is causing me severe emotional distress and affecting [redacted]

6. For all of this financial and emotional stress caused by Cheapoair, I will not settle for anything less than 100% refund which I've been promised to by Cheapoair's [redacted]s on two different occasions before they cancelled my reservation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the 2nd rebuttal we received regarding the above

referenced booking number. In her

complaint [redacted] is requesting a refund for non-refundable tickets she

purchased via our online website due to a medical issue.

On

February **, [redacted] or someone on her behalf went on our website and

submitted a reservation from New York, New York to London, Great Britain. The reservation was booked without the

assistance of one of our Customer Service agents; it is the responsibility of

the person making the reservation to make sure they read all necessary and

important information.

Prior

to submitting her reservation [redacted] stated that she had read and understood

our Terms and Conditions. Listed under CANCEL AND EXCHANGE “All airline tickets are 100%

non-refundable”.

On April *, 2014, [redacted] contacted

our customer service department advising that she was pregnant and her doctor

advised that she not travel. She was

requested to provide proof from her doctor advising the same (see attachment). Once received on her behalf a refund request would

be submitted to Icelandair refund department for their consideration since we are a travel

agency and we are not authorized to waive any airline policy. The decision to

refund all or part of the money [redacted] was seeking will be solely be up to

the individual airline. At no time was [redacted] advised that she would receive a

full refund.

Based

on the information that was provided by her a refund request was

submitted. On April [redacted] we were

advised “Unfortunately

the ticket is not fully Refundable. The TCOECON fare is 50% Refundable. You can

Refund 50% of the base fare, 50% of the fuel, and all of the taxes for the

outbound. The fare has a $75 penalty fee… Kind Regards, Icelandair Sales

Support “

If

[redacted] elects to drop the dispute and since the airline did not honor our request

for a full refund, she will be subject to all airline rules and restrictions as

stated above.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: I went online to make airline reservations...A oneway trip was charged to my visa account instead of a round trip. I cancelled the reservation with the airline and was told to call Travelong to get the money put back on my credit card. I called 7 times over the course of a week and never got a call from anyone at travelong.Desired Settlement: I would like my credit card credited with the price I was charged.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I originally booked my flight from BTR to ONT on 8/**/2013. I was given a Booking # of [redacted] by CheapOair. My Flight was to leave BTR on 11/**/13 and return on 11/**/13. My Car confirmation # was [redacted] (again through CheapOair through for Alamo). I became violently ill; had an MD excuse and notified CheapOair on 11/**/13 that I had to cancel the flight. I was charged on my credit card$1184.48 for a flight that was to have been $658. On 11/**/13, I attempted to resolve the issues regarding billing with CheapOair but was not given any satisfaction. I asked to speak with a manager; was placed on hold for long, long periods of time without successful resolution. I was told that "nothing can be done". I was told on 11/**/13 that I had 12 months to re-book a flight. I re-booked the flight on 12/**/13 for 3/*/14-3/*/14 from BTR to ONT. I was given the same booking number and when I asked to change the car reservation #; I was placed on hold; told I had been charged; that they couldn't cancel my reservation for fear of not being able to reserve the car. None of which made sense. Again I attempted to obtain clarity but could not. On 3/*/14, I arrived at BTR airport 2 hours prior to the flight leaving, and I was told by United that the reservation had "been cancelled by CheapOair". I was told the flight out was totally booked and that there was no room; that the earliest I could get out on United was 3/*/14 at 3:48 pm to HOU-INT and then 4 hour layover prior to arrival in ONT at 11:50 pm. I was told by United that the cost was $2000 for the flight which of course I could not pay. I attempted to contact CheapOair from the airport (BTR) but was unable to reach them; waited on the phone for 2 hours until I finally reached a representative who informed me that United "cancelled the flight without notifying CheapOair". I knew that was not accurate as I could see persons getting on the flight. I was unable to be re-booked to leave on the trip until 3/*/14 at 5 am. (fight #UA4864); then taking flight 5164 to ONT arriving 11:30 am. I was verbally given a confirmation # of [redacted]. when I received the email from CheapOAir the confirmation # was [redacted]. I verified my flight arrangements with United and booked my boarding passes. I will arrive at the airport at 3 am to ensure I am on that flight. I never received reimbursement back from CheapOair for the car which I was charged in advance for in the amount of $242.03Desired Settlement: I would like to see this company fully investigated and closed for business. After my experience last night (3/*/14), I researched and found there are numerous complaints. I have never used this company. but I should have done my research. Surely, I am not the only person who has had this experience and worse.

Business

Response:

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] states that she

has not been reimbursed for the car she reserved in Ontario, California.

We would like to advise

the Revdex.com that a refund request has been submitted to our

Accounts Payable Department for $242.03.

The refund will either be processed back to the original credit card

used or in the form of a check. If by

check it will be sent to:

We regret any confusion

or frustrations [redacted] encountered and please understand to complete this

process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

I purchased a same day flight via CheapoAir via the internet. I received a confirmation email with a booking number. When I arrived at the airport the kiosk stated I had no ticket. It was late in the evening and the counters were closed.
I called the airlines and they stated that there was never a ticket purchased. I called Cheapoair and they stated that they need up to 24 hours to transact on the ticket. I asked them why they would offer a same day flight if they need 24 hours and they gave me no response.
Due to their misleading business practice I had to spend an extra night in the city, pay for extra cab fare to and from the airport (an hour away), and miss a half day of work on Monday.
Cheapoair stated that the notification of the need for 24 hours is in the terms and conditions (which are rarely read by most people).
Cheapoair should not sell same day flights if they need up to 24 hours to transact on the flight.This practice is extremely misleading. They should notify a consumer of the 24 hour rule on the purchasing page if they do.
When speaking with customer service they did give me a refund for the $33 processing fee and never transacted on the ticket. However, I still ended up paying for an extra night and cab fare along with missed sleep and work.
It's a consumers responsibility to read T&Cs, however, in today's world the best companies anticipate consumer behavior and provide full transparency through a consumer friendly interface and user experience. When a company sells a service such as flights, the need for transparency increases 10 fold.
Customer experience is a key differentiator in the market and cheapoair failed to deliver.
I will never use this company again and hope this review prevents a similar instance from happening to another person.

I booked a trip to [redacted] leaving from [redacted] on July [redacted] for August [redacted]. Your company cancelled my flight without my acknowledgement or permission. I was not aware of this cancellation until the day before my said flight when I signed onto [redacted] to pay for my carry on bag. I had to call them to confirm that I was not flying out the next morning. I had taken off of work for this trip, and had been getting e-mails from cheapoair the whole month counting down days until my trip. I think it is absolutely ridiculous that your website could and would cancel a flight. I will Never be using cheapoair again, and I will make sure everyone I know is aware of how horrible your service is.

Review: Booking number [redacted]

My name is [redacted]. I saved up money to go to see my brother for his birthday which was August the [redacted]. I arrived to spirit airlines I believe about 7:37 for my 8:20 flight that was around trip to return Monday on flight 409 at 5:13am from Ord,Chicago. I was denied entrance by a spirit employee who took away my opportunity to fly for a ticket she did not save up money for. This employee documented that I arrived at 8:17 please have the security cameras checked. This employee documented the record at 8:42. That is almost 30 mins she stood up there fighting with me at the gate and the flight still had not left. She did not offer me stand by. I had to pay 80.00 to get back home. Then I had to pay 256.00 to get to chicago or I would lose my other half of the ticket. I called Spirit almost 19 times that day to get them to help, I received none.To make matters even worst on my return flight home I was denied boarding again because some one on the back end put me on flight 456 leaving ord at 7:30. That is not the return flight I was booked for. I tried my hardest to get the spirit staff to see it was a mistake and they would not help.They banded me from flying and then they threatened to leave me in Chicago and give me a refund and call the cops on me. Then I got upset I spent 213.00 for a round trip and had to pay 256.00 because of an employees lie. So I would like to be contacted immediately with a resolution. I missed my brothers birthday. I was treated very badly and the only person that would help me unfortunately is [redacted] from Chicago another [redacted] individual.

Depart:

Spirit Airlines

Flight 464

Airbus Jet Jet

Airline confirmation: [redacted]

From

Ft Lauderdale (FLL)

08:20pm - Aug **, Wed

Spirit Airlines

Flight 409

Airbus Jet Jet

Airline confirmation: [redacted]

From

Chicago OHare (ORD)

05:15am - Aug **, Mon

[redacted]Desired Settlement: I just want my money back for all my troubles and still complaining 2 months after

Business

Response:

[redacted]

Dear [redacted]:

This is in response to the complaint received regarding the above referenced Booking Number.

[redacted] has mentioned several reasons for writing this complaint to the Revdex.com. The main points he makes are:

He arrived at Ft. Lauderdale airport at 7:37pm, but the Spirit Airline Gate Agent marked him as checking in at 8:17pm

The Gate Agent argued with him rudely for 30 minutes refusing to let him board while the plane was still at the gate

He was eventually denied boarding with no offer of an alternate flight

[redacted] called Spirit Airlines 19 times but was offered no assistance to his satisfaction

He was told by a Spirit Agent representative he had to buy a one way ticket to Chicago for $256.00 to prevent him from losing his return flight altogether

[redacted] was again denied boarding in Chicago on the return by a different Spirit Airline Gate Agent, who threatened to call the police on him if he didn’t leave the airport

[redacted] has made it clear in this complaint that his issues began with the discrepancy of his arrival time at Ft. Lauderdale Airport and consequently being denied boarding by a Spirit Airline Gate Agent.

Fareportal is not mentioned in this complaint, nor is there any mention of this issue being caused or being aggravated by Fareportal or any of its employees.

We are always available to assist our clients with any issues they have before, during and after travel and would be willing to advocate for [redacted] in this case once we have all the details. However, we are asking that the complaint itself be removed from Fareportal’s profile as it seems clear these issues were not related to Fareportal in anyway.

We appreciate the time and attention your office has given to this matter.

Sincerely,

Review: When booking a flight package that was offered on line, I called the company offering the package and was told my an agent that the package was not avaiable as both the phone call and the on line booking were happening at the same time. once the agent was told of the high interest in the package they made it unavailable and increaced the price for the exact same package including all the same flight details! this is a bait and switch routine that is tactic frequently used by online travel companies

I have a screen shoot showing all the prof of booking including the inputing the purchus infoDesired Settlement: I would like to have the flight package the I have the screen shot of with same flight info I was booking honoured

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced case number. In his complaint [redacted] is requesting that

we honor the rate he saw on our website.

It

might help to explain a little how we work.

We are a travel agency, simply stated we are agents for the

airlines. We do not create the airfare,

the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of

thousands of flights and fares, so does every other on-line travel agency

worldwide. Basically, this means that

anyone with a smart phone or internet connection has access to these flights

and therefore seats and airfares can sell out quickly and it may take the

airline anywhere from 24 hours to several days to update their availability on

sold out fares and flights.

Also listed

in our Terms and Conditions:

All offers, prices, and conditions

of sale may be subject to:

change without notice;

advance purchase, eligibility, seating, or other

limitations;

travel days, dates, minimum or maximum stays, holidays,

seasons, blackout dates, stopovers, and/or waitlisting restrictions;

reservation validation limitations of up to one year

(if any extension permitted, penalties/restrictions may apply);

other conditions/restrictions; and

Availability.

We

regret any confusion encountered by [redacted] but at this point if he would

like to make a reservation he will be subject to the current fare at the time

of booking.

We appreciate the time and attention your

office has given this matter.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am providing prove that the flight package was available on both sites cheapoair and one travel as I was booking one live on a iPad and discussing the other with a live avant the agent made both unavailable and increased the price by more then $300 This is a bite and switch tactic! to get more money out of consumers. I am going to every review site to tell the truth about what you have done and every social media site to show proof of your tactics.

Flight packages don't change in seconds by $300 for the same flights and times and is still available to this day at a higher price!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I requested a refund the same day I booked 2 flights. Booking numbers are: "[redacted]" and "[redacted]". I was initially told it would take 7-10 business days to receive my full refund. I call at day 12 and I was then told it would take between 7-15 business days. It is now day 18 and I still have no refund. I have emailed customer service and I get the same automated email stating it will take 7-15 days. I have attempted to call and resolve over the phone but I get transferred numerous times, get placed on hold for 20 mins at a time.Desired Settlement: I want my full refund as they promised.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking numbers. In his complaint [redacted] states that he has not received his refunds totaling $373.20.

When

tickets are issued and voided within a 24 hour period there is only a pending

authorization on his credit card. The

authorized amount will go back to the accounts available credit. This will not appear as a refund and

generally takes 24 to 72 hours. He will

need to check his credit card statement or with his credit card company. They will be able to advise if the

authorization went past the ‘pending’ stage.

Two

refunds were processed on August **, 2014.

The first under booking number [redacted] for $24.00 the second under

booking number [redacted] for $23.00 for the service fees he was charged when he

submitted his reservations. The refunds

were processed back to his Visa ending in [redacted].

If

[redacted] has any further questions he may contact our Billing Department

at ###-###-#### and one of our agents will be able to assist him.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

[redacted]

Review: [redacted] lead me to believe they would refund my ticket if I needed to change my itinerary, if I purchased $20 ticket insurance. I did so.

I called to cancel my reservation and was told I would only receive a refund if I had medical documents confirming I could not fly for health reasons. I asked what the ticket insurance was for and was provided the same response- a refund would only be issued if I provided medical documents. The rep. could not tell me what my insurance was for.

Frustrated, I reviewed my receipt and clicked on the link that explains the insurance-the link doesn't work. I was redirected to the websites home page!Desired Settlement: I want a refund in the amount I paid for my ticket.

Business

Response:

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In his complaint he is

requesting a refund for a non – refundable ticket he purchased via our online

website.

On

June *, 2014, [redacted] or someone on his behalf went on our website and

submitted a one way reservation from Denver, Colorado to Salt Lake City,

Utah. The reservation was booked without

the assistance of one of our Customer Service agents, in these cases it is the

responsibility of the person making the reservation to make sure they read all

necessary and important information.

The

details regarding coverage by the insurance company is shown to the customer so

they can have all the information before deciding to purchase the insurance

policy. As with any insurance they have limitations on what is covered.

If

[redacted] feels that the reason he cannot travel may be covered under the

insurance he purchased he will need to contact Travel Guard ###-###-#### and

file a claim under plan code [redacted].

We

regret any confusion encountered by [redacted] and appreciate the time and

attention your office has given this matter.

Sincerely,

Review: On 07/**/14 we flew from Latrobe airport PGH to Fort Lauderdale FL with SPIRIT airlines. When I purchased my vacation package,by phone, through [redacted], they did not tell me all the details. Spirit airlines charge me $96.00 for two checked luggage and $150.00 for three carry on luggage, going to Florida and the same amount coming back to Pgh, a total of $492.00.

When we arrived to Fort Lauderdale airport we had to take Two buses to go find our rental company , it took us almost two hours to get to FOX rental car.On the way back to Pgh our flight was 8:00am we left our hotel in Palm beach at 3:00am that morning so we can make it to the airport on time. It was very inconvenient for us and our little girl. At the Hotel breakfast was suppose to be included in our vacation package, instead we had to pay $10.00 a day per adult so that was another $100. that I didn't expect. Every time I brought up my dissatisfaction to these businesses, they told me that I didn't pay them but [redacted], and I should call them to figure it out and get my money back. I tried to call them the first day of our Vacation but the waiting time was too long so I decided to call when I got back to Pgh. I called them as soon as we got back and for 3:30 hours I was on the phone with them. Nothing happen that day so two days later I called them again waited another 3 hours and they said that they were going to give me $100.00 back, but they only gave me $50.00 back on my credit card. This is a very dishonest company, for them to sell cheap vacation packages they give you the worst package without explaining to you about the fees that you might have to pay or I specifically asked for breakfast to be included with the Hotel.If the agent would have told me that I had to pay extra $492.00 for luggage, $100.00 for breakfast and had to travel that far to get our rental car, I would not have bought that package. He is the one that is selling the product to the customer and should inform each customer before the purchase. [redacted] the [redacted] on July [redacted] at 2:05pm told me that they herd the recording the day I bought the vacation package and he admit that the agent which was located in India, did not inform about the suitcases and all the other matters.Desired Settlement: I would like to get back the extra money that I spent for my vacation. The total is $748.00.

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint she is

requesting compensation since she was required to pay baggage fees, and that

she was under the impression that breakfast was included with her reservation.

In

her complaint she stated that the customer service agent did not advise

baggage. Since each airline sets their own baggage fees and may change at any

time that is why when we send the passenger their booking receipt (see

attached) advises several times “Most airlines now impose baggage fees Please

click the Baggage and Carry On Fees link for complete details or contact the

airline directly.”

Also

in the complaint [redacted] stated she was advised that breakfast was

included for the Holiday Inn Palm – Beach.

When her confirmation for the hotel was sent at no time did the hotel

advise that any meal was included. As a

gesture of good will a refund was processed in the amount of $30.00 to help

offset this cost.

On

July *, 2014, [redacted] was offered a refund in the amount of $100.00 to

help cover the baggage fees she was required to pay Spirit Airlines, which she

declined.

On

July **, 2014, she again called our customer service department asking if they

offer was still valid. Our agent advised

that as a gesture of good will a refund would be submitted in the amount of

$50.00.

We

regret any confusion encountered by [redacted] but no refund will be

offered.

We

appreciate the time and attention your office has given this matter. I am requesting that this complaint be closed

and not counted against us, based on the above information.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseWhat they are saying it is not true. I accepted the offer of $100.00, but they only gave me credit for $50.00.They are very dishonest company. The Credit that they gave me it is not enough to satisfied me. I spent way more money for this airline trip, that I didn't plan for. If they have told me the day of the purchase of my flight that I had to pay all that money for carry ons , I would had not taken that flight. They were very misleading so they can make the sale. [redacted] the [redacted] at [redacted] listen to our conversation and she agreed that he did not tell me about the extra charges of the luggage / carry ons . she said that is their fault and she will find out what she can do about that.That's when she said she will give 100.00 but only 50.00 got credit back to my charge. If you need any names of the people that I spoke and the person that booked my tickets from India, I can get all that.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the rebuttal we received regarding the above referenced

booking number. In her last rebuttal [redacted] was requesting compensation

in the amount of $300.00 for baggage fees that she was required to pay the

airline directly.

As

stated in our original response since each airline sets their own baggage fees

and the fees may change at any time. That

is why when we send the passenger their booking receipt (see attachment) it advises

several times “Most airlines now impose baggage fees Please click the Baggage

and Carry On Fees link for complete details or contact the airline directly.”

We

regret any confusion encountered by [redacted] but no other compensation will

be offered since this information was provided and if she had any questing we

did advised to contact the airline directly regarding airline specific baggage

rules, requirement, and fees.

We

appreciate the time and attention your office has given this matter.

Sincerely,

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I strongly disagree with her answer. I booked the tickets with your agent and it is his job to enclose all the information/fees with the client. He did not do his job right ([redacted] the [redacted] on 7/*/14 agreed )

and your company should be responsible. The airline at the airport told me that if I had purchased the bag fees at the time of the ticket the price would have been half. The agent never mention anything to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I booked a flight using Cheap o air and I have used this site before and have told many military and military spouses to use this site. So I was surprise when I booked a flight for Aug * 2014 going from Camp Lejeune ([redacted]) to MN coming back Aug * 2014. I didn't get a confirmation email about the flight UNITL this friday June the [redacted] for totally different dates. When I can it was a lot of back and forth and finally they told because I had insurance on this flight AND one of their Loyal Customers that I would receive a refund for $312. Which was fine. No problem I have in my email those two email saying just that and then just the other day they sent me an email saying that they couldn't honor the refund. I still be to get a plain ticket for training for my job and no refund and everyday I wait the ticket for this flight goes up. So Now I either get my refund OR they give me the flight for the day I want and times I want.Desired Settlement: I want my whole refund at this point or like I stated my flight paid in full on the days I want and times I want. If I have to wait for my refund I would rather have them give me my correct flight!!

Business

Response:

[redacted]

Dear [redacted]:

This

is in response to the complaint we received regarding the above referenced

booking number. In her complaint [redacted] is requesting a refund since the dates she submitted were incorrect.

We

would like to inform the Revdex.com that a refund request has been

submitted to our Accounts Payable Department in the amount of $331.50 that she

is requesting. The refund will either be

processed back to the original credit card used or in the form of a check. If by check it will be sent to:

We regret any confusion or

frustrations [redacted] encountered and please understand to complete this

process it may take up to 30 days.

We

appreciate the time and attention your office has given to this matter.

Sincerely,

Review: Our family friend booked my mother's flight through CheapOair on March **, 2016, booking number is [redacted]. Japan Airlines is the carrier with confirmation number [redacted]. However, due to health problem, my mother [redacted] was advised to return back to the United States as soon as possible. My mother, being in the Philippines and could not be able to resolve this issue and since the one who booked her is not responding, she coordinated with me the situation. So I called Japan Airlines instead on April April **, 2016, to cancel the flight back since it was so hard to communicate with Cheapoair. Japan airlines did cancel the flight on May **, 2016 and I was able to get her an earlier flight through their webside.This is also through Japan Airlines which I ended paying for another fare but which is cheaper instead of rebooking the flight to a different earlier date.

After that, I called Japan Airlines if they can give me a proof of cancellation since it is needed for my mother to process her refund through insurance. But JAL said that they don't issue a written proof of cancellation since it was booked through CheapOair. I contacted Cheapoair again and I spoke to Alicia and requested her to put JAL on the line and we were on a conference with Rachel. Rachel was very helpful and I could tell her effort to resolve the issue but not Cheapoair. I was on hold for 2 hours and when Rachel of JAL finally got back to me, Alicia of Cheapoair hanged up. Rachel wants to give her the instruction to cancel the flight from CheapOair end and also the instruction to refund us the ticket since Alicia was saying that it depends on the airline policy even if it;s due to health issue.

So I called again Cheapoair, 3 times and I spoke to Davides who is of no help, Ramiro who is also of no help and finally their supervisor Bryna. She got back to me after a long hold again saying that JAL is closed. So I gave her the number that I always call ###-###-####. But she is not of help and couldnt even help me.Desired Settlement: I need to get the proof of cancellation of the flight on May **, with confirmation number [redacted] as soon as possible and also the refund for the amount of that my mother paid for the cancelled flight or the full price price of what she had paid for due to all these hassles that we've been through. Considering that my mother is a senior citizen, an elder with health problem, Cheapoair is not considerate enough to accommodate a simple request. The company should also be penalized for not abiding with their policy. It was clearly stated on their refund policy "[redacted]"

Business

Response:

Dear [redacted]:

This is in response to

the complaint we received regarding the above referenced booking number. In her complaint [redacted] is requesting that

the return flight for her mother be cancelled and requesting proof of

cancellation.

We would like to advise

the Revdex.com that [redacted] has been contacted by one of our customer

care supervisors. Our agent informed her

that since she was not the passenger or credit card holder neither Japan

Airlines nor CheapOair could cancel the reservation.

Please understand we are

only following the guideline set by the Federal Aviation Administration in

order to protect the passenger as well as the credit card holder.

We regret any confusion encountered by [redacted] but no further

action can be taken regarding her complaint.

We appreciate the time

and attention your office has given to this matter.

Sincerely,

Karen R[redacted]

Customer Service Manager