Upon receiving this complaint, we reviewed the order details
and saw that there was some confusion regarding the special shipping date of
our Hot Market item. The item is not scheduled to ship until January 20, 2014
and the customer did not realize this at the time of making her purchase...
and
selecting an upgraded shipping method. She was then misinformed multiple times
by our customer service representatives and made promises we were unable to
follow through on due to the nature of the item. We were able to locate
alternative items and shipped a new order at no additional cost to the customer
while she waits for the original item to become available for shipment.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the replacement order
was received by the customer in time for Christmas and we will continue to
monitor the original order for shipment. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted]751, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10359164, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID 1[redacted]2, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am rejecting this response because: No communication was attempt ** by Fanatics to give us info on item delay. Dec 23rd we were still promis** delivery.
Regards,
[redacted]
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us in an attempt to correct the zip
code on his order. Unfortunately, due to the method of shipment we were unable to
intercept and update...
the original shipment. A replacement was never processed,
and the customer received a full refund of the original purchase instead. Mr.
[redacted] was concerned about not being able to take advantage of discounts that
were offered on the original purchase if he placed the order again.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the original order has
been fully credited. We processed a replacement for the item at a 50% discount
and free Next Day delivery. The package was marked as delivered as of February,
13, 2015. We provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
Upon receiving this complaint, we reviewed the order details
and saw that there was some confusion regarding the special shipping date of
our Hot Market item. The item is not scheduled to ship until January 20, 2014
and the customer did not realize this at the time of making her purchase...
and
selecting an upgraded shipping method. She was then misinformed multiple times
by our customer service representatives and made promises we were unable to
follow through on due to the nature of the item. We were able to locate
alternative items and shipped a new order at no additional cost to the customer
while she waits for the original item to become available for shipment.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the replacement order
was received by the customer in time for Christmas and we will continue to
monitor the original order for shipment. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted]751, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10359164, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID 1[redacted]2, and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I am rejecting this response because: No communication was attempt ** by Fanatics to give us info on item delay. Dec 23rd we were still promis** delivery.
Regards,
[redacted]
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us in an attempt to correct the zip
code on his order. Unfortunately, due to the method of shipment we were unable to
intercept and update...
the original shipment. A replacement was never processed,
and the customer received a full refund of the original purchase instead. Mr.
[redacted] was concerned about not being able to take advantage of discounts that
were offered on the original purchase if he placed the order again.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the original order has
been fully credited. We processed a replacement for the item at a 50% discount
and free Next Day delivery. The package was marked as delivered as of February,
13, 2015. We provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate