Never received a refund but my account states it was refunded.
On December 3, 2023, I ordered two shirts. Upon receipt, one was too tight so I requested a refund. I received instructions and a label for return. I returned on December 15 but no refund. When I contacted the company via their "chat" method, I was told that my account showed the money was refunded back to my gift card. I didn't use a gift card for this purchase. I used a credit card. I received no refund to my credit card nor issued a gift card for the $18.71 owed me. I then wrote a letter to the company (given on their website as a way to contact.) NOTHING. If this matter isn't resolved, I will file a complaint with the Better Business Bureau.
I have had two experiences with Fanatics at the holidays and both times I was left without the item I purchased and an interaction with customer service to issue a refund. This company took my order and my money and then never shipped my item. After 2 weeks of waiting and "tracking my package" on their site. I learned the item never left the company. I was lied to by customer service and told the package was lost ( zero accountability). After speaking with 3 diff customer service reps, I was finally told by a supervisor that there was a glitch in the system and they never had the item in stock, yet their "tracking " service said to keep looking out- awaiting from seller. SO basically they lie to their customers. In the end, I am out of a gift item I purchased and left to scramble to get a replacement with 2 weeks till Christmas! Thier service recovery is also piss poor! BUYER BEWARE!
Charging a $10 return fee is outrageous. The only other option is an e-gift card. The quality of the shirt I ordered was very flimsy and to have to pay $10 to return is not good business practice. I will not order from them again.
I had ordered three UNC surgical masks. I did not know I would have to wait two months. When I received them they were three Florida State Seminole masks. Really crappy service. Stay away from the "Fanatics" when ordering anything.
I am rejecting this response because: Regards, *** *** I don't understand this message it is unclear to me in not my fault that I never received my items
Hello Douglas [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us regarding his item being received initially with incorrect spelling of the city nameWe then shipped a replacement, but it was defective as wellThe customer returned all items, and was expecting to receive a refund, but did not receive adequate communication regarding the issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully creditedFor the inconvenience, we have provided a total of $Promo Credit to your accountWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate
Mine was a simple order - a Baltimore Ravens shirt - ordered December 13, 2019. The shirt took five days to get out of the building and ship, even though I paid with PayPal. So far it has gone two places in Georgia and is now in Kansas. I live in Iowa. This is December 27 - after Christmas - and no shirt in sight. Fed Ex says December 31 delivery. My main complaint is that there's literally no one to complain to, or ask about your order. There's a telephone #, but trust me, they put you on hold and don't come back. The website doesn't get you any further than Fed Ex tracking. So fanatics, I'll ask again - where's my order?
Complaint: [redacted] I am rejecting this response because:A 30$ credit does not resolve this issue This business deserves a permanent Revdex.com complaint in their file and visible to allThey are unable to hold up their side of the contractThey want money for items they cannot shipThe promise datesThey are untrustworthyAnd just incompetent Regards, [redacted]
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted in regards to the remaining refund she was due for the taxes that wasn’t processedWe were able to confirm that the credits have been issued as of January 23, We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully creditedFor the inconvenience, we have provided a total of $Fan Cash to your accountWe provided the resolution via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meMs [redacted] was a pleasure to talk tooShe kept her word with is paramount in customer service Keep up the good workon a finally note I will continue to shop nfl Best regards, [redacted]
Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us regarding his gift return not being processed correctlyHe provided a copy of his completed return form, and it is clear there was an error on our endThe customer has since placed a new order and it has since been delivered We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the shipping on the new order was refundedWe have provided a total of $Promo Credit to your account as a courtesy for this inconvenience, and welcome you to call directly for assistance if neededWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer purchased contacted us regarding some damages to the jersey he purchasedUnfortunately, we were unable to process a replacement as requested, due to the item being out of stockWe offered for the customer to return the item at no cost for a full refund as there was no alternative item he was interested in We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the returned package was marked as delivered to our warehouse on January 13, At this time, the order has been refunded in full, including shipping costsWe have also applied a credit in the amount of $to Mr [redacted] ’s account as a courtesy for the inconvenienceThis can be used towards a future purchaseWe have attempted to reach Mr [redacted] by phone and by e-mail, but have not received a response to dateWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to delayed shipment of her purchaseWe found that the original order was cancelled due to a system error, and the communication about the ship date of her replacement order was not adequate Ms [redacted] received conflicting information about the status of her order, and did not receive her package in time for the Christmas holiday as promised We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have credited back 25% of the original payment ($10.81) back to the original method of paymentFor the inconvenience, we have provided a $Fan Cash Credit to your accountWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate
Upon receiving this complaint, we reviewed the order details and saw that there was some confusion regarding the special shipping date of our Hot Market itemThe item is not scheduled to ship until January 20, and the customer did not realize this at the time of making her purchase and selecting an upgraded shipping methodShe was then misinformed multiple times by our customer service representatives and made promises we were unable to follow through on due to the nature of the itemWe were able to locate alternative items and shipped a new order at no additional cost to the customer while she waits for the original item to become available for shipment We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the replacement order was received by the customer in time for Christmas and we will continue to monitor the original order for shipmentWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us and requested a signature be required on her packageWe were unable to guarantee this action, and the consumer requested to cancel her orderUnfortunately, the order had already shipped and we were unable to cancel at that timeThe order shipped from our warehouse We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully refunded at this timeFor the inconvenience, we have provided a total of $Promo Credit to your accountWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted] 17, and find that this resolution is satisfactory to me Regards, [redacted]
Upon receiving this complaint, we reviewed the account and have found that after multiple contacts from the customer and order delays the order was ultimately cancelled due to the item being out of stockWe reached out to the customer and attempted to find an alternative item, but were unable to find an item that fit the needs of the customer.We are sincerely sorry for the inconvenience this has caused and for the lack of adequate communication regarding the cancellationWe have confirmed that the order has been fully creditedFor the inconvenience, we have provided a total of $Promo Credit to the accountWe provided the resolution via phone.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.Sincerely,Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer had not contacted our Fan Services team in regards to the Lost PackageWe were able to confirm that the original order did show as delivered, but the consumer did not receive it We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully credited in the amount of $For the inconvenience, we also provided a no cost replacement order as requestedAccording to ***, they also show the new package as delivered on Tuesday, September 16, We provided the resolution via phone through speaking with the customer and leaving follow up voicemailsWe have not heard back to confirm receipt of the second package at this time We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to Gift Card not properly applying when attempting to make a purchase We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that we have honored the $Gift Card and the prior sale that was on the site when the original order was first attempted to be placedWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
I am rejecting this response because: Regards, *** *** I don't understand this message it is unclear to me in not my fault that I never received my items
Hello Douglas [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us regarding his item being received initially with incorrect spelling of the city nameWe then shipped a replacement, but it was defective as wellThe customer returned all items, and was expecting to receive a refund, but did not receive adequate communication regarding the issue We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully creditedFor the inconvenience, we have provided a total of $Promo Credit to your accountWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate
Poor quality merchandise. Save your money...stay away.
Mine was a simple order - a Baltimore Ravens shirt - ordered December 13, 2019. The shirt took five days to get out of the building and ship, even though I paid with PayPal. So far it has gone two places in Georgia and is now in Kansas. I live in Iowa. This is December 27 - after Christmas - and no shirt in sight. Fed Ex says December 31 delivery. My main complaint is that there's literally no one to complain to, or ask about your order. There's a telephone #, but trust me, they put you on hold and don't come back. The website doesn't get you any further than Fed Ex tracking. So fanatics, I'll ask again - where's my order?
Complaint: [redacted] I am rejecting this response because:A 30$ credit does not resolve this issue This business deserves a permanent Revdex.com complaint in their file and visible to allThey are unable to hold up their side of the contractThey want money for items they cannot shipThe promise datesThey are untrustworthyAnd just incompetent Regards, [redacted]
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted in regards to the remaining refund she was due for the taxes that wasn’t processedWe were able to confirm that the credits have been issued as of January 23, We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully creditedFor the inconvenience, we have provided a total of $Fan Cash to your accountWe provided the resolution via email We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meMs [redacted] was a pleasure to talk tooShe kept her word with is paramount in customer service Keep up the good workon a finally note I will continue to shop nfl Best regards, [redacted]
Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us regarding his gift return not being processed correctlyHe provided a copy of his completed return form, and it is clear there was an error on our endThe customer has since placed a new order and it has since been delivered We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the shipping on the new order was refundedWe have provided a total of $Promo Credit to your account as a courtesy for this inconvenience, and welcome you to call directly for assistance if neededWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer purchased contacted us regarding some damages to the jersey he purchasedUnfortunately, we were unable to process a replacement as requested, due to the item being out of stockWe offered for the customer to return the item at no cost for a full refund as there was no alternative item he was interested in We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the returned package was marked as delivered to our warehouse on January 13, At this time, the order has been refunded in full, including shipping costsWe have also applied a credit in the amount of $to Mr [redacted] ’s account as a courtesy for the inconvenienceThis can be used towards a future purchaseWe have attempted to reach Mr [redacted] by phone and by e-mail, but have not received a response to dateWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida, Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to delayed shipment of her purchaseWe found that the original order was cancelled due to a system error, and the communication about the ship date of her replacement order was not adequate Ms [redacted] received conflicting information about the status of her order, and did not receive her package in time for the Christmas holiday as promised We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have credited back 25% of the original payment ($10.81) back to the original method of paymentFor the inconvenience, we have provided a $Fan Cash Credit to your accountWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate
Upon receiving this complaint, we reviewed the order details and saw that there was some confusion regarding the special shipping date of our Hot Market itemThe item is not scheduled to ship until January 20, and the customer did not realize this at the time of making her purchase and selecting an upgraded shipping methodShe was then misinformed multiple times by our customer service representatives and made promises we were unable to follow through on due to the nature of the itemWe were able to locate alternative items and shipped a new order at no additional cost to the customer while she waits for the original item to become available for shipment We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the replacement order was received by the customer in time for Christmas and we will continue to monitor the original order for shipmentWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, [redacted] Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us and requested a signature be required on her packageWe were unable to guarantee this action, and the consumer requested to cancel her orderUnfortunately, the order had already shipped and we were unable to cancel at that timeThe order shipped from our warehouse We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully refunded at this timeFor the inconvenience, we have provided a total of $Promo Credit to your accountWe provided the resolution via e-mail We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted] 17, and find that this resolution is satisfactory to me Regards, [redacted]
Upon receiving this complaint, we reviewed the account and have found that after multiple contacts from the customer and order delays the order was ultimately cancelled due to the item being out of stockWe reached out to the customer and attempted to find an alternative item, but were unable to find an item that fit the needs of the customer.We are sincerely sorry for the inconvenience this has caused and for the lack of adequate communication regarding the cancellationWe have confirmed that the order has been fully creditedFor the inconvenience, we have provided a total of $Promo Credit to the accountWe provided the resolution via phone.We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customersWe feel that the issue has been fully resolved at this time.If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-####.Sincerely,Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer had not contacted our Fan Services team in regards to the Lost PackageWe were able to confirm that the original order did show as delivered, but the consumer did not receive it We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that the order has been fully credited in the amount of $For the inconvenience, we also provided a no cost replacement order as requestedAccording to ***, they also show the new package as delivered on Tuesday, September 16, We provided the resolution via phone through speaking with the customer and leaving follow up voicemailsWe have not heard back to confirm receipt of the second package at this time We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and have confirmed that the consumer contacted us on multiple occasions in regards to Gift Card not properly applying when attempting to make a purchase We are sincerely sorry for the inconvenience this has caused and for the delay in resolutionWe have confirmed that we have honored the $Gift Card and the prior sale that was on the site when the original order was first attempted to be placedWe provided the resolution via phone We greatly appreciate the feedback and will escalate the information to the appropriate department for further review, as we are always looking for ways to improve the online shopping experience for our customers We feel that the issue has been fully resolved at this time If we can be of any further assistance, please don’t hesitate to contact me directly at ###-###-#### Sincerely, Senior Fan Advocate