Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted in regards to the remaining refund
she was due for the taxes that wasn’t processed. We were able to confirm that
the credits have been issued as of January 23, 2015.
We are...
sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited. For the inconvenience, we have provided a total of $10 Fan Cash
to your account. We provided the resolution via email.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted]s and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and found
that the customer had multiple issues in trying to place an order with us due
to a...
conflict with the delivery address.
We sincerely apologize for the confusion and frustration. We
were able to process a replacement order for Mr. [redacted]s and manually update the
shipping address after the fact. The replacement order was shipped out on
Monday November 24 2014, and we are continuing to monitor the package for final
delivery. We provided this resolution to Mr. [redacted]s via a phone call.
The desired settlement for this complaint was to receive the item.
We have shipped the item at this time, and delivery is expected within the next
8 business days. We feel that the issue has been fully resolved at this time. We
greatly appreciate the feedback and will escalate the information to the
appropriate department for further review, as we are always looking for ways to
improve the online shopping experience for our customers.
If we can be of any further assistance, please don’t hesitate to
contact me directly at ###-###-####.
Sincerely,
Hello [redacted]s and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer purchased the item at a physical location that
we are not affiliated with, nor service. We were able to confirm a point of
contact and...
received notification that they reached out to ensure the best
resolution.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution and we greatly appreciate the feedback and will
escalate the information to the appropriate department for further review, as
we are always looking for ways to improve the online shopping experience for
our customers. We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to Gift Card not properly applying when attempting to make a purchase.
We are sincerely sorry for the inconvenience this has caused
and for...
the delay in resolution. We have confirmed that we have honored the
$100 Gift Card and the prior sale that was on the site when the original order
was first attempted to be placed. We provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards to
delayed shipment of her purchase. We found that the original order was
cancelled due to a system error,...
and the communication about the ship date of
her replacement order was not adequate. Ms.
[redacted] received conflicting information about the status of her order, and did
not receive her package in time for the Christmas holiday as promised.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have credited back 25% of the original
payment ($10.81) back to the original method of payment. For the inconvenience,
we have provided a $10 Fan Cash Credit to your account. We provided the
resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
What this company is not telling you is that they were told on February 25, 2015, that they had their product back. They refused to credit our account. Just before I filed this complaint, I tried calling them again to find out why they failed to credit my account and was told I had to talk to a supervisor. Finally, the next day they said they would credit my account. I'm waiting for confirmation from my bank because they have told me multiple stories in the past regarding this order. Please find out why the multiple stories and why they failed to credit us in a timely manner. We never changed the order. When the order was placed as part of the address it said signature required. What good is a store credit if they wont send the products correctly?
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards to
the custom item not being spelled correctly. We found that the replacement
order that was processed was cancelled due to the item being out of stock,...
and
an oversight caused the refund to be placed into an account balance rather than
back onto Mr. [redacted]’s credit card.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited. For the inconvenience, we have provided a total of $50 Promo
Credit to your account. We provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]8, and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me. Fanatics.com made several errors in processing my gift return and will work to improve their webpage guidelines and human processing methods. I am hopeful no one else encounters this type of problem soon.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]6, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted] and Revdex.com of North Florida,
As mentioned in our previous resolution, we have attempted
to reach out to Mr. [redacted] on multiple occasions and received no response. We
have confirmed the order was fully credited back to the original method of
purchase as well as a $30 credit applied to the account as we were not able to
hold up to our promised ship by date. We are truly sorry for the inconvenience
the delay in shipping caused.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
Upon receiving this complaint, we reviewed the account and have
confirmed that the one of the items in the consumer’s order was cancelled due
to the item being out of stock. We reached out to Ms. [redacted] to resolve this
matter, and were able to process a replacement order for an alternative item...
at
$20 off of the item’s value.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed with [redacted] that the
replacement package was marked as delivered on January 13, 2015. However, we
were unable to reach the consumer to confirm delivery. We provided the
resolution via phone and followed up via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
Complaint: [redacted]
I am rejecting this response because:A 30$ credit does not resolve this issue. This business deserves a permanent Revdex.com complaint in their file and visible to all. They are unable to hold up their side of the contract. They want money for items they cannot ship. The promise false dates. They are untrustworthy. And just incompetent.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:First off this was for the Super Bowl jersey that the website specifically said would ship before the 27th of January. The most I can do is take this website at its word. Some would consider this a contract that is made. I did not go to [redacted] website. I came straight to the source being the Seattle seahawks website. I ordered immediately following the game on the 18th if they would be unable to fulfill my order they must have known before the last possible minute. I had even contacted them twice about the order and was assured it would be at my door before the Super Bowl. They emailed me on Wednesday the 28 at 325pm stating the delivery would be after the super bowl. I Went to other sites and all sold out. So now for the biggest game of the year, I don't have the jersey. All because I relied on this unreliable web site. The email they sent on Wednesday specifically stated "If you would like to cancel your order, simply reply to this email and we'll be happy to further assist you." So as I was told to do , I replied. And I got an automated response that this email box is unmonitered. Basically again proving to me what kind of incompetent site this is.
So , no, I do not accept this resolution and the complaint still stands.Regards,
[redacted]
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us and requested a signature be
required on her package. We were unable to guarantee this action, and the
consumer requested to cancel her order. Unfortunately, the order had already
shipped and...
we were unable to cancel at that time. The order shipped from our
warehouse.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully refunded at this time. For the inconvenience, we have provided a total of
$30 Promo Credit to your account. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the package was shipped out a day later than we originally
anticipated it shipping when the item was purchased. We did find that the order
was originally scheduled for...
delivery on Monday, 2/2, which would have been a
day too late for the event it was needed by. Upon tracking the package on
Friday, January 30, we did find that the package went out for delivery earlier
than anticipated and was marked as delivered on Friday, 1/30/2015.
We are sincerely sorry for the frustration this has caused
and for the delay in resolution. We have confirmed that the shipping has been
refunded on this purchase, due to the delay in shipping the item. We are very
pleased that the item arrived in time for its intended use. We provided the
resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]ySenior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer had not contacted our Fan Services team in
regards to the Lost Package. We were able to confirm that the original order
did show as delivered, but the consumer did not receive it.
We...
are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited in the amount of $11.75. For the inconvenience, we also provided
a no cost replacement order as requested. According to [redacted], they also show
the new package as delivered on Tuesday, September 16, 2014. We provided the
resolution via phone through speaking with the customer and leaving follow up
voicemails. We have not heard back to confirm receipt of the second package at
this time.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer was advised when placing his order that the
item would ship on or before January 27, 2015. Unfortunately, we were unable to
ship on that date and the...
consumer ultimately contacted us to cancel his
purchase on January 28, 2014. While researching this matter we did find that an
e-mail was sent by Mr. [redacted] to an e-mail account that is not monitored by our
staff.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed the order was cancelled and
fully refunded back to the original method of payment. For the inconvenience, we
added $30 in store credit to his account and will provide free Next Day service
on eligible items when he calls in to place his next order by phone. We
provided the resolution via e-mail and attempted to reach the consumer by phone
and e-mail multiple times. We have not yet received any response from the
consumer.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
Upon
receiving this complaint, we reviewed the account and believe our customer
service team has acted diligently and in good faith to resolve any and all
concerns you have brought to our attention. We regret that, despite...
our
attempts to amicably resolve this matter, we will no longer be able to fulfill orders
from Ms. [redacted]. We consider this matter closed.
We have previously emailed Ms.
[redacted] advising that there would be no further appeasements on February 9, 2015
and the morning of February 24, 2015 prior to the Revdex.com complaint being filed.
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted in regards to the remaining refund
she was due for the taxes that wasn’t processed. We were able to confirm that
the credits have been issued as of January 23, 2015.
We are...
sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited. For the inconvenience, we have provided a total of $10 Fan Cash
to your account. We provided the resolution via email.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
I have reviewed the response made by the business in reference to complaint ID [redacted]3, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted]s and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and found
that the customer had multiple issues in trying to place an order with us due
to a...
conflict with the delivery address.
We sincerely apologize for the confusion and frustration. We
were able to process a replacement order for Mr. [redacted]s and manually update the
shipping address after the fact. The replacement order was shipped out on
Monday November 24 2014, and we are continuing to monitor the package for final
delivery. We provided this resolution to Mr. [redacted]s via a phone call.
The desired settlement for this complaint was to receive the item.
We have shipped the item at this time, and delivery is expected within the next
8 business days. We feel that the issue has been fully resolved at this time. We
greatly appreciate the feedback and will escalate the information to the
appropriate department for further review, as we are always looking for ways to
improve the online shopping experience for our customers.
If we can be of any further assistance, please don’t hesitate to
contact me directly at ###-###-####.
Sincerely,
[redacted]
Senior Customer
Experience Advisor
Hello [redacted]s and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer purchased the item at a physical location that
we are not affiliated with, nor service. We were able to confirm a point of
contact and...
received notification that they reached out to ensure the best
resolution.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution and we greatly appreciate the feedback and will
escalate the information to the appropriate department for further review, as
we are always looking for ways to improve the online shopping experience for
our customers. We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]
Senior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards
to Gift Card not properly applying when attempting to make a purchase.
We are sincerely sorry for the inconvenience this has caused
and for...
the delay in resolution. We have confirmed that we have honored the
$100 Gift Card and the prior sale that was on the site when the original order
was first attempted to be placed. We provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards to
delayed shipment of her purchase. We found that the original order was
cancelled due to a system error,...
and the communication about the ship date of
her replacement order was not adequate. Ms.
[redacted] received conflicting information about the status of her order, and did
not receive her package in time for the Christmas holiday as promised.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have credited back 25% of the original
payment ($10.81) back to the original method of payment. For the inconvenience,
we have provided a $10 Fan Cash Credit to your account. We provided the
resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
What this company is not telling you is that they were told on February 25, 2015, that they had their product back. They refused to credit our account. Just before I filed this complaint, I tried calling them again to find out why they failed to credit my account and was told I had to talk to a supervisor. Finally, the next day they said they would credit my account. I'm waiting for confirmation from my bank because they have told me multiple stories in the past regarding this order. Please find out why the multiple stories and why they failed to credit us in a timely manner. We never changed the order. When the order was placed as part of the address it said signature required. What good is a store credit if they wont send the products correctly?
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us on multiple occasions in regards to
the custom item not being spelled correctly. We found that the replacement
order that was processed was cancelled due to the item being out of stock,...
and
an oversight caused the refund to be placed into an account balance rather than
back onto Mr. [redacted]’s credit card.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited. For the inconvenience, we have provided a total of $50 Promo
Credit to your account. We provided the resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]8, and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID , and find that this resolution is satisfactory to me. Fanatics.com made several errors in processing my gift return and will work to improve their webpage guidelines and human processing methods. I am hopeful no one else encounters this type of problem soon.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted]6, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello [redacted] and Revdex.com of North Florida,
As mentioned in our previous resolution, we have attempted
to reach out to Mr. [redacted] on multiple occasions and received no response. We
have confirmed the order was fully credited back to the original method of
purchase as well as a $30 credit applied to the account as we were not able to
hold up to our promised ship by date. We are truly sorry for the inconvenience
the delay in shipping caused.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
Upon receiving this complaint, we reviewed the account and have
confirmed that the one of the items in the consumer’s order was cancelled due
to the item being out of stock. We reached out to Ms. [redacted] to resolve this
matter, and were able to process a replacement order for an alternative item...
at
$20 off of the item’s value.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed with [redacted] that the
replacement package was marked as delivered on January 13, 2015. However, we
were unable to reach the consumer to confirm delivery. We provided the
resolution via phone and followed up via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]Senior Fan Advocate
Complaint: [redacted]
I am rejecting this response because:A 30$ credit does not resolve this issue. This business deserves a permanent Revdex.com complaint in their file and visible to all. They are unable to hold up their side of the contract. They want money for items they cannot ship. The promise false dates. They are untrustworthy. And just incompetent.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:First off this was for the Super Bowl jersey that the website specifically said would ship before the 27th of January. The most I can do is take this website at its word. Some would consider this a contract that is made. I did not go to [redacted] website. I came straight to the source being the Seattle seahawks website. I ordered immediately following the game on the 18th if they would be unable to fulfill my order they must have known before the last possible minute. I had even contacted them twice about the order and was assured it would be at my door before the Super Bowl. They emailed me on Wednesday the 28 at 325pm stating the delivery would be after the super bowl. I Went to other sites and all sold out. So now for the biggest game of the year, I don't have the jersey. All because I relied on this unreliable web site. The email they sent on Wednesday specifically stated "If you would like to cancel your order, simply reply to this email and we'll be happy to further assist you." So as I was told to do , I replied. And I got an automated response that this email box is unmonitered. Basically again proving to me what kind of incompetent site this is.
So , no, I do not accept this resolution and the complaint still stands.Regards,
[redacted]
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer contacted us and requested a signature be
required on her package. We were unable to guarantee this action, and the
consumer requested to cancel her order. Unfortunately, the order had already
shipped and...
we were unable to cancel at that time. The order shipped from our
warehouse.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully refunded at this time. For the inconvenience, we have provided a total of
$30 Promo Credit to your account. We provided the resolution via e-mail.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the package was shipped out a day later than we originally
anticipated it shipping when the item was purchased. We did find that the order
was originally scheduled for...
delivery on Monday, 2/2, which would have been a
day too late for the event it was needed by. Upon tracking the package on
Friday, January 30, we did find that the package went out for delivery earlier
than anticipated and was marked as delivered on Friday, 1/30/2015.
We are sincerely sorry for the frustration this has caused
and for the delay in resolution. We have confirmed that the shipping has been
refunded on this purchase, due to the delay in shipping the item. We are very
pleased that the item arrived in time for its intended use. We provided the
resolution via phone.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
[redacted]ySenior Fan Advocate
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer had not contacted our Fan Services team in
regards to the Lost Package. We were able to confirm that the original order
did show as delivered, but the consumer did not receive it.
We...
are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed that the order has been
fully credited in the amount of $11.75. For the inconvenience, we also provided
a no cost replacement order as requested. According to [redacted], they also show
the new package as delivered on Tuesday, September 16, 2014. We provided the
resolution via phone through speaking with the customer and leaving follow up
voicemails. We have not heard back to confirm receipt of the second package at
this time.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at ###-###-####.
Sincerely,
Senior Fan Advocate
Hello [redacted] and Revdex.com of North Florida,
Upon receiving this complaint, we reviewed the account and
have confirmed that the consumer was advised when placing his order that the
item would ship on or before January 27, 2015. Unfortunately, we were unable to
ship on that date and the...
consumer ultimately contacted us to cancel his
purchase on January 28, 2014. While researching this matter we did find that an
e-mail was sent by Mr. [redacted] to an e-mail account that is not monitored by our
staff.
We are sincerely sorry for the inconvenience this has caused
and for the delay in resolution. We have confirmed the order was cancelled and
fully refunded back to the original method of payment. For the inconvenience, we
added $30 in store credit to his account and will provide free Next Day service
on eligible items when he calls in to place his next order by phone. We
provided the resolution via e-mail and attempted to reach the consumer by phone
and e-mail multiple times. We have not yet received any response from the
consumer.
We greatly appreciate the feedback and will escalate the
information to the appropriate department for further review, as we are always
looking for ways to improve the online shopping experience for our customers.
We feel that the issue has been fully resolved at this time.
If we can be of any further assistance, please don’t
hesitate to contact me directly at [redacted].
Sincerely,
[redacted]
Hello
[redacted] and Revdex.com of North Florida,
Upon
receiving this complaint, we reviewed the account and believe our customer
service team has acted diligently and in good faith to resolve any and all
concerns you have brought to our attention. We regret that, despite...
our
attempts to amicably resolve this matter, we will no longer be able to fulfill orders
from Ms. [redacted]. We consider this matter closed.
We have previously emailed Ms.
[redacted] advising that there would be no further appeasements on February 9, 2015
and the morning of February 24, 2015 prior to the Revdex.com complaint being filed.
Sincerely,
[redacted]
Senior
Fan Advocate