Famous Footwear

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],The contact us page on our website provides an email address where you can get in contact with us. We sent an email to you after receiving your device as the phone is prompting us for a [redacted] account that has previously signed into this phone. We will need the [redacted] email/password that...

has logged into this phone so we can disable this feature. We understand this is a security concern and we'll gladly return the device if you would like. Please let us know how you would like to proceed.Best regards,[redacted]

11/19/15 was the first time [redacted] contacted us regarding her payment. We responded to [redacted]'s email around 11:00am on 11/19 and let her know we would look into the issue.  After looking into her order, we spoke with [redacted] on 11/19/15 at 11:52am and let her know a check for her payment was...

sent on 11/16.

Revdex.com:It appears there is a typo in the payment email address.  Please resubmit [redacted] payment to [redacted] or I will provide an address to mail a check.  In addition,  correspondence directly from the business,  [redacted] can be sent to that email ([redacted]) as well.  Dear [redacted],Thank you for your prompt attention to this complaint! I did not expect that and thought I had been scammed add it is the first time I have used your service. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted], We sent you an email regarding your device. The device still has the Find [redacted] feature enabled. To receive payment, this feature needs to be disabled. Below are instructions on how to remove this feature. Feel free to reach out at [redacted]. Go to Find My...

[redacted] on iCloud.com. ...Click All Devices, then select the device.Click Erase [device], then enter your [redacted] password or your family member's [redacted] password. ...Click Remove from Account.

Hi [redacted],Your check was mailed out on 10/27. You should receive it by the beginning of next week. Our apologies for the delay.Thank you,[redacted]We Buy Mobile

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To whom it may concern,This payment was sent via [redacted] on 4/27/15 as requested in the order information. The [redacted] transaction details are listed below in this message. It appears the payment was returned on May 28th as it was never claimed. We can reissue payment via check or [redacted] again. Please...

let us know how to proceed. We have checked our emails and as well as voicemails from the customer but could not find any.Transaction DetailsWeb Accept Payment Sent ([redacted])This transaction has been reversed.For further details please see transaction [redacted]Original Transaction Date Type Status Details Amount Apr 27, 2015Payment To [redacted] ReturnedYour payment was returned because it was not claimed by the recipient for 30 days. Here are some possible reasons that the payment was not accepted: The payment was sent to the wrong email address. The recipient didn't accept the payment, or the recipient's [redacted] account is not confirmed. Contact the recipient to confirm you have the correct email address.Your payment was returned because it was not claimed by the recipient for 30 days. Here are some possible reasons that the payment was not accepted: The payment was sent to the wrong email address. The recipient didn't accept the payment, or the recipient's [redacted] account is not confirmed. Contact the recipient to confirm you have the correct email address. ...-$45.00 USD Related Transaction Date Type Status Details Amount May 28, 2015Cancelled Payment Completed Details$45.00 USD Total:$0.00 USD Name:[redacted] (The recipient of this payment isUnregistered)Email:[redacted]Total amount:-$45.00 USDFee amount:$0.00 USDNet amount:-$45.00 USDItem amount:$45.00 USDSales Tax:$0.00 USDShipping:$0.00 USDHandling:$0.00 USDQuantity:1Item Title:Samsung Galaxy S III [redacted]Date:Apr 27, 2015Time:23:09:20 EDTStatus:Returned  Your payment was returned because it was not claimed by the recipient for 30 days. Here are some possible reasons that the payment was not accepted: The payment was sent to the wrong email address. The recipient didn't accept the payment, or the recipient's [redacted] account is not confirmed. Contact the recipient to confirm you have the correct email address.Reason:This payment was automatically returned by [redacted] on May 28, 2015 because the funds were unclaimed for 30 days.Shipping Address:WeBuyMobile.com[redacted] ** [redacted]United StatesConfirmed  Funding Type:[redacted] FundsFunding Source:$45.00 USD - [redacted] AccountDescription:[redacted]

Our website states payment is issued within 72 hours of receiving the order. We received the order on 6/28/16 and payment was issued on 6/30/16 via [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I will do what I can to correct the problem, I dropped the ball and apologize for that, and I will do what I can to get back on track. I will give [redacted] and [redacted] a call, to try and work through this with them. I will call 12/16/2015 in the morning.