Famous Footwear

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

A [redacted] payment was issued for this order as requested in the Order DetailsThe [redacted] transaction ID is [redacted]

We called the customer to inform them their check was sent on Monday, August 24th, 2015.?

A [redacted] payment was issued for this order as requested in the Order DetailsThe [redacted] transaction ID is? [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ?

Hi [redacted] , We sent you an email regarding your deviceThe device still has the Find [redacted] feature enabledTo receive payment, this feature needs to be disabledBelow are instructions on how to remove this featureFeel free to reach out at [redacted] Go to Find My [redacted] on iCloud.com...Click All Devices, then select the device.Click Erase [device], then enter your [redacted] password or your family member's [redacted] password...Click Remove from Account

To whom it may concern,This payment was sent via [redacted] on 4/27/as requested in the order informationThe [redacted] transaction details are listed below in this messageIt appears the payment was returned on May 28th as it was never claimedWe can reissue payment via check or [redacted] againPlease let us know how to proceedWe have checked our emails and as well as voicemails from the customer but could not find any.Transaction DetailsWeb Accept Payment Sent ( [redacted] )This transaction has been reversed.For further details please see transaction [redacted] Original Transaction Date Type Status Details Amount Apr 27, 2015Payment To [redacted] ReturnedYour payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's [redacted] account is not confirmedContact the recipient to confirm you have the correct email address.Your payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's [redacted] account is not confirmedContact the recipient to confirm you have the correct email address...-$USD Related Transaction Date Type Status Details Amount May 28, 2015Cancelled Payment Completed Details$USD Total:$USD Name: [redacted] (The recipient of this payment isUnregistered)Email: [redacted] Total amount:-$USDFee amount:$USDNet amount:-$USDItem amount:$USDSales Tax:$USDShipping:$USDHandling:$USDQuantity:1Item Title:Samsung Galaxy S III [redacted] Date:Apr 27, 2015Time:23:09:EDTStatus:Returned Your payment was returned because it was not claimed by the recipient for daysHere are some possible reasons that the payment was not accepted: The payment was sent to the wrong email addressThe recipient didn't accept the payment, or the recipient's [redacted] account is not confirmedContact the recipient to confirm you have the correct email address.Reason:This payment was automatically returned by [redacted] on May 28, because the funds were unclaimed for days.Shipping Address:WeBuyMobile.com [redacted] ** ***United StatesConfirmed Funding Type: [redacted] FundsFunding Source:$USD - [redacted] AccountDescription: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

We are not requesting the phone to be unlockedFind [redacted] is a security feature that prevents theftWithout this disabled, the phone cannot be activated by another userYour phone is being returnedThe [redacted] tracking number is [redacted]

Hi [redacted] ,I apologize for any misunderstanding but we have not received any emails regarding your orderAfter looking into the issue, it appears we sent an email on 12/regarding your orderThere is still on balance on your device with [redacted] Please pay off the remaining balance to receive your original offerIf you do not wish to pay off the balance, we can offer you $for your device or we can return the itemPlease let us know how you would like to proceedAttached is a copy of the email that was sent.Thank you

Revdex.com:It appears there is a typo in the payment email address Please resubmit [redacted] payment to [redacted] or I will provide an address to mail a check In addition, correspondence directly from the business, [redacted] can be sent to that email ( [redacted] ) as well Dear [redacted] ,Thank you for your prompt attention to this complaint! I did not expect that and thought I had been scammed add it is the first time I have used your service I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

I will do what I can to correct the problem, I dropped the ball and apologize for that, and I will do what I can to get back on trackI will give [redacted] and [redacted] a call, to try and work through this with themI will call 12/16/in the morning

Hi [redacted] ,The contact us page on our website provides an email address where you can get in contact with usWe sent an email to you after receiving your device as the phone is prompting us for a [redacted] account that has previously signed into this phoneWe will need the [redacted] email/password that has logged into this phone so we can disable this featureWe understand this is a security concern and we'll gladly return the device if you would likePlease let us know how you would like to proceed.Best regards,***

The company did call us and he is going to come out after the new year , ***

Hi ***,Your check was mailed out on 10/You should receive it by the beginning of next weekOur apologies for the delay.Thank you,***We Buy Mobile

Hi ***,I apologize for any misunderstanding but we have not received any emails regarding your orderAfter looking into the issue, it appears we sent an email on 12/regarding your orderThere is still on balance on your device with ***Please pay off the remaining balance to
receive your original offerIf you do not wish to pay off the balance, we can offer you $for your device or we can return the itemPlease let us know how you would like to proceedAttached is a copy of the email that was sent.Thank you

We have sent the customer numerous emails regarding their orderThere is an activation lock on the deviceWe requested the credentials to disable this lock but have not received any responses from the customerThe customer's phone will be returned on 2/3/*** tracking number is
***

11/19/was the first time *** contacted us regarding her paymentWe responded to ***'s email around 11:00am on 11/and let her know we would look into the issue After looking into her order, we spoke with *** on 11/19/at 11:52am and let her know a check for her payment was
sent on 11/

HelloThis complaint was forwarded to myself after a Famous Footwear store received itI work for Caleres, the parent company of Famous Footwear, and handle all Revdex.com cases.In May, the customer made a purchase at our store and returned it a few days later (5/28)We had transaction information for
the return, but the refund itself was never processedUpon further research, it seems that the refund was done incorrectly due to a keypad issueAt this time, we are attempting to push her credit through to her cardIf we are unable to do so, we will be mailing her a check refund insteadThe customer will be taken care of on our end.Please let me know if there are further questions or concerns.Sarah J***