Famous Footwear

We are not requesting the phone to be unlockedFind ** *** is a security feature that prevents theftWithout this disabled, the phone cannot be activated by another userYour phone is being returnedThe *** tracking number is ***

Payment for this order has been sent via ***The *** transaction ID is ***

Complaint: ***
I am rejecting this response because:
It was not stated that the phone must be unlocked.Iif they do not plan to pay me the $that was confirmed by them then I want my phone back
*** ***

We called the customer to inform them their check was sent on Monday, August 24th, 2015.

Hi ***, We sent you an email regarding your deviceThe device still has the Find ** *** feature enabledTo receive payment, this feature needs to be disabledBelow are instructions on how to remove this featureFeel free to reach out at ***. Go to Find My
*** on iCloud.com...Click All Devices, then select the device.Click Erase [device], then enter your *** ** password or your family member's *** ** password...Click Remove from Account

We apologize for any oversight on our partI have looked into the issue and we will be issuing a check for the amount of $Sorry for the delay in paymentThank you

Complaint: ***
I am rejecting this response because:
It was not stated that the phone must be unlocked.Iif they do not plan to pay me the $that was confirmed by them then I want my phone back
*** ***

Our website states payment is issued within hours of receiving the orderWe received the order on 6/28/and payment was issued on 6/30/via ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

A *** payment was issued for this order as requested in the Order DetailsThe *** transaction ID is ***

We apologize for any oversight on our partI have looked into the issue and we will be issuing a check for the amount of $Sorry for the delay in paymentThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

The customer's device was returned in the same condition it was receivedWe sent a counter offer as the device does not work properly

We are not requesting the phone to be unlockedFind ** *** is a security feature that prevents theftWithout this disabled, the phone cannot be activated by another userYour phone is being returnedThe *** tracking number is ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***
?

Hi ***,I apologize for any misunderstanding but we have not received any emails regarding your orderAfter looking into the issue, it appears we sent an email on 12/regarding your orderThere is still on balance on your device with ***Please pay off the remaining balance to
receive your original offerIf you do not wish to pay off the balance, we can offer you $for your device or we can return the itemPlease let us know how you would like to proceedAttached is a copy of the email that was sent.Thank you

Payment for this order has been sent via ***The *** transaction ID is? ***

Hi ***,The contact us page on our website provides an email address where you can get in contact with usWe sent an email to you after receiving your device as the phone is prompting us for a *** account that has previously signed into this phoneWe will need the *** email/password that
has logged into this phone so we can disable this feature.? We understand this is a security concern and we'll gladly return the device if you would like.? Please let us know how you would like to proceed.Best regards,***

A [redacted] payment was issued for this order as requested in the Order Details. The [redacted] transaction ID is [redacted].