EZContacts.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Awful that they do not respond to customer requests via email and I still have not received the glasses
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the delay; we received and processed your return and refunded your order in full see below: [redacted] - (-$184.50 refund) Jan **, 2017 3:32:31PM   Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Valued Customer:  Please note that prescription orders may take 5-7 business days for processing. We're sorry about the unexpected delay. We'll contact the lab to insure that the order ships asap. We'll contact you with the tracking number once the order ships.  Sincerely,

Dear Valued Customer:  We apologize that it didn't work out this time. As per your request your order has been canceled and refunded in full. You can expect to see the money cleared within 24-48 hours.  Sincerely,

Dear Valued Customer:  Your refund should be cleared to your account within 7-10 business days.  We're sorry for the inconvenience.

Dear Valued Customer:  Thank you for your feedback! All our products are guaranteed to be 100% authentic coming directly from the manufacturer. We're sorry to hear that the glasses are starting to wear off. Since it's still covered under manufacturer's warranty, we can definitely exchange it...

for you for a brand new pair. We will reach out to you directly with the appropriate return / exchange instructions.  Sincerely,

Your return was processed on 12/**/2016; See details below:[redacted]
[redacted]
[redacted]  
[redacted]
[redacted]Dec **, 2016 1:49:54PM Let me know if there is anything else we can assist you...

with.Regards,Susan F

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Product received, thank you for your assistance   Sincerely,
[redacted]

Dear Valued Customer:  Our address for [redacted] is [redacted]. Please see below as a proof that EZContacts.com is a DBA for Provision.  Sincerely,

Dear Customer, We apologize; the package seems to of been stuck somewhere in the [redacted] system; they actually updated and showing out for delivery today; see link: 
[redacted] Let me know if you need any further...

assistance.SincerelySusan

Dear Valued Customer:  We apologize about the unexpected delay to your order. As per your request your order has been canceled / refunded. You should see the money cleared within 24-48 hours.  Sincerely,

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business is not sending the paid product in the timeframe advertised, they have taken the funds but not delivered on the goods. I had to buy another pair of prescription before my trip, yet it is still "processing", after 15 days. I asked for immediate shipping, or a refund. I talked to a chat specialist that kept me on the chat for 4 HOURS, promised a return email, and never sent it. With this type of service I expect the worst from those glasses when it comes to quality. I would like a refund, since I don't have what I have paid for. Stop holding my money hostage. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued customer:  Thank you for your feedback! Upon checking your account, it seems like the returns dept mistakenly didn't refund your account. I just went ahead and applied the refund to your Paypal account. You should see the money cleared within 24-48 hours.  Sincerely,

Dear Valued Customer:  We apologize about the unexpected delay to your order. Please be advised that since this was a manual exchange the process did get delayed. Apparently, your order has been shipped via [redacted] and was delivered to you today. As a courtesy, I'll go ahead and refund 10% towards your prescription redo. You can expect to see the money cleared within 24-48 hours.  Sincerely,

Dear Customer, We Apologize to hear about the trouble you experienced with this transaction. Our website states a 1-2 days processing time for items to reach our warehouse see link: 
[redacted] The order was submitted late 2/** 11:12pm...

so that makes it 02/** the item came in and shipped out on 2/** which is within our processing time and shipped out via [redacted] shipping as per customers selection. The shipping method selected at checked Clearly stated 3-5 business days; taking that in consideration; and even without any processing time we had until 2/** to deliver this within our promised time range. The package did leave our warehouse 2/** as you can tell [redacted] skipped the first scanning and only scanned in MD  the day of delivery.[redacted] Please Note; that we offer upgraded shipping options such as next day; second day etc for an extra fee; in the future if you want the order soon we would recommend an upgraded selection.  Sincerely,Susan F[redacted]

Dear Valued Customer:  We truly apologize about the unexpected delay to your order. There has been a delay with Coopervision directly, and therefore your order hasn't been processed in the normal time frame provided. Fortunately, we were able to release the order for you. Here's the [redacted]...

tracking number for your reference [redacted]   Sincerely,

Dear Valued Customer:  We apologize about the unexpected delay to your order. Please note that there has been an unforeseen delay in the manufacturer's warehouse that has already been fixed. Your order is currently on its way to you via [redacted]. Here's the tracking number for your reference [redacted] Sincerely,

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received the refund after having to spend over 2 hours waiting on the phone, however, in the response from the vendor they stated that they were having phone issues when I tried contacting them and that those phone issues have been resolved. This is not the case and they have again misrepresented the truth. I called their customer service line today and I was placed at number 42 in line. This is an unacceptable business practice and their customers should be aware of hold times before they purchase anything. While your on hold a recording plays stating that they provide extraordinary customer service, which is far from the truth. I was told that the next time I needed to call, I could reach the customer service agent by their direct extension by pressing 0. Again this is not the case. I was lied to several times by the customer service agent and again this is unacceptable. They also don't require a copy of the actual prescription get sent to them before they process the order which I feel is a violation. I'm extremely dissatisfied with the way this vendor handles their business and I hope it gets looked into.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Valued Customer:  We apologize about the unexpected delay to your order. Please note that our processing time on prescription orders may vary per rx. Apparently, your order is on its way to you via [redacted]. Here's the tracking number for your reference [redacted] Sincerely,