Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM Plus.  Our records indicate that you ordered a one-dollar credit report along with a trial membership on September 18, 2017.  The membership was not cancelled; consequently, in...

accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on September 29, 2017, and on or about the 29th of each following month.  A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will were discontinued on March 1, 2018.   A courtesy refund was issued to you for $21.95.  In response to your complaint, canceled all membership benefits on March 9, 2018.  We have, as a courtesy, issued an additional refund totaling $43.90 on March 9, 2018.  Please allow 3 - 5 business days for these funds to process to the credit card account.Our records further indicate that an additional one-dollar credit report and trial membership was ordered on September 18, 2018, using the same [redacted] card.  This membership was also not canceled within the trial period, and billed on September 29, 2017.  On October 18, 2017, the membership was canceled and a one-month courtesy refund was issued.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with [redacted].Our records indicate that you enrolled with [redacted] on December 2, 2013. Email notifications were sent to the email address you provided at the time of enrollment.On April 19, 2015 your...

membership with [redacted] was upgraded to Experian Credit TrackerSM.Bases upon this complaint, we have cancelled the membership and as a courtesy we have issued a refund of $59.64 on August 11, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. The following disclosure appears on the order form, where the credit card information is entered:PAYMENT INFORMATION When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSM. Your credit card will be charged $24.95 for each month you continue your membership. If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee.Please be advised that the price disclosed when you subscribed was $9.95.We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, access to your credit report as well as credit monitoring alerts which were updated daily.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] used your service to check my credit status and your system was compromised with my information involved, therefore making this issue YOUR responsibility. The service you offer as reconciliation is not satisfactory because the promise of a "secure" service was already proven to be false.
Regards,
[redacted]

Thank you for your recent request to remove your personal information from our files.  Unfortunately, we are not able to delete your entire online account and profile at this time.  We are legally obligated to retain records of requests for credit reports from the credit reporting...

agencies, to verify permissible purpose under the Fair Credit Reporting Act.  In addition, pursuant to federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account).  Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy. Thank you for your understanding in this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on December 2, 2014, and followed by a request to cancel the membership on January 7, 2014.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $14.95 on January 9, 2015.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Please be advised that the price disclosed when you subscribed was $14.95. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for informing us of your recent experience with ConsumerInfo.com®. 

 

It is unfortunate that you had such an adverse experience while dealing with ConsumerInfo.com®.  ConsumerInfo.com® vigilantly strives to provide the highest standards of customer care and satisfaction. We hope we have addressed your area of concern to your expectation.

We appreciate your feedback and have noted your concerns. After conducting an additional review, our decision remains the same; as a courtesy we have provided a 12-month refund in the amount of $299.40.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on April 29, 2015, and followed by a request to cancel the membership on May 11, 2015. Email notifications were sent to...

the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on May 17, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important Information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge.
We apologize for any misunderstanding or inconvenience and appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for bringing your concerns to our attention regarding the CreditReport.comTM membership and credit report pulled on August 10, 2014.The product that you ordered was a 3 bureau credit report and score. This product is not included in the trial offer and is...

always advertised for a fee. As a courtesy, we issued a full refund of the purchase price on August 12, 2014, an amount totaling $32.95. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We hope the above information is helpful to you in considering this matter.

We appreciate the time you took to send us your comments and suggestions.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on January 3, 2018, and followed by a request to cancel the membership on February 13, 2018.  We apologize for any...

inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted] Please note that the company has responded by giving me a refund

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total. Our records indicate that you enrolled with CreditCheck(R) Total on July 7, 2017, and followed by a request to cancel the membership on November 19, 2017.  A Welcome email notification was...

sent to the email address you provided at the time of enrollment. Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.95 on November 19, 2017 and a refund of $59.95 on November 22, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for expressing your concerns regarding Experian Credit TrackerSM.
We have reviewed and considered the information you have supplied through the Revdex.com and directly to Experian. In your complaint, you indicate that you were not able to obtain your credit report online from Experian. ...


Please understand that not every consumer is guaranteed online access to their credit report; that is why we also offer the option of writing in or calling in to request your credit report.
For additional assistance, you may call the toll free telephone number, 888-397-[redacted], to obtain a report directly from Experian, or write to Experian at P.O. Box 9701, Allen, TX 75013. For more information regarding your credit and frequently asked questions, you may visit: http://www.experian.com/blogs/ask-experian.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-[redacted]. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on October 29, 2014 and followed by a request to cancel the membership on January 7, 2015.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $77.80 on January 9, 2015  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: IMPORTANT INFORMATION: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Hi there,This is re: ID # [redacted]- Experian Consumer Services.  I am satisfied with the business' response. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It was nice that these [redacted] finally acknowledged that I had an account with them and they refunded my money that they stole from me but they are still displaying false information about my [redacted]. I know that they say that I must dispute it through another part of their company and I have done this several times. These people are the lowest form of sm that was ever created and I will soon be making them wish that they never saw my name.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.?Our records indicate that you enrolled with Experian Credit TrackerSM on December 03, 2014, and followed by a request to cancel the membership on December 14, 2014.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $14.95 on December 16, 2014  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge Please be advised that the price disclosed when you subscribed was $14.95.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.