Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on December 4, 2015, and followed by a request to cancel the membership on March 19, 2016. At the time of cancellation,...

a one month courtesy refund was issued for $21.95.
Our records indicate that as of March 19, 2016, your bank has accepted the fees, an amount totaling $65.85. We are therefore unable to refund the monies directly to you, as your bank has received the refund for you. Please contact your bank for more details regarding this matter.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependant on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for informing us of your recent experience with [redacted].  [redacted] prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction.  We appreciate the time you took to send...

us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.Customer satisfaction is our priority, as a courtesy we have issued a refund of $29.94 on April 4, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.      We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on February 10, 2015, and followed by a request to cancel the membership on May 28, 2015.At the time of cancellation, a...

one month courtesy refund was issued for $21.95 to the credit card on file.
Our records further show that an additional refund was issued in the amount of $65.85 on June 1, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM. We vigilantly strive to provide the highest standards of customer care and satisfaction. We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint...

resolved.
Please consider it resolved then. I would like some of my money back because I really do believe that I really didn't use their service, but I made a mistake publishing that because I should have put so much more thought into it. In my good will for my mistake, I guess I'll just have to write it off as a loss.  Again, please mark the complaint as resolved if possible. =) Have a good day, 
[redacted] 
[redacted]

Thank you for writing and expressing your concern regarding your membership charges with Experian [redacted].  Our records indicate that you ordered a one dollar credit report along with a trial membership on October 24, 2016.  A welcome email notification was sent to the email address...

you provided at the time of enrollment. Per your request, your paid benefits ceased, effective October 27, 2016. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Additionally, we located another membership using your credit card information, under another name.  This membership was used to order a 3 bureau credit report.  The charges of $43.40 happened on this membership on October 31, 2016. If you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use. Customer satisfaction is our priority, as a courtesy we have deactivated your credit card on the second membership and issued a refund of $43.40 on November 8, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Credit Check® Total. Our records indicate the consumer enrolled with Credit Check® Total on July 5, 2016.  We do not have any record of you requesting cancellation prior to being charged for the membership fee....

 Based on this complaint, ConsumerInfo.com(R) has cancelled your membership.  We apologize for any inconvenience or misunderstanding.  As a courtesy, we have issued a refund of $29.95.  Please allow 3-5 business days for these funds to process to the consumer's credit card account. At this time we would like to express our regret that your experience with Credit Check® Total may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATIONWhen you order your $1 3-Bureau Credit Report & FICO® Scores, you will begin your 7-day trial membership in CreditCheck® Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 24, 2014, and followed by a request to cancel the membership on February 22, 2015.  At the...

time of cancellation, a one month refund was processed in the amount of $14.95.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $44.85 on February 25, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displayed the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $14.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding Experian CreditWorksSM.  Our records indicate that a one dollar credit report along with a trial membership was ordered on June 29, 2016.  The membership was not cancelled; consequently, in accordance with the published terms of...

our offer, the credit card provided was charged our monthly membership fee on July 8, 2016, and on or around the 8th of each following month.  A welcome email notification was sent to the email address provided at the time of enrollment.  On July 10, 2017, you contacted us and the membership was canceled.  We apologize for any misunderstanding or inconvenience; however, we do not have a record of cancellation prior to this date. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued a refund totaling $109.75 on July 20, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I accept the credit but STILL is not appearing on the credit card statement and I do not believe that the credit is pending.  I have contacted the credit card issuer and was told this morning that a CREDIT WAS NEVER ISSUED AND IS NO PENDING
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on February 27, 2016, and followed by a request to cancel the membership on May 9, 2016. A Welcome email notification was...

sent to the email address you provided at the time of enrollment. At the time of cancellation, a one month courtesy refund was issued for $21.95, plus sales tax of $1.37, for a total of $ 23.32.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $43.90, plus sales tax of $2.74, for a total of $ 46.64 on May 12, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:
PAYMENT INFORMATION
When you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95 plus $1.37 sales tax for a total of $23.32/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.
At enrollment, you entered your personal information and credit card number. After enrollment the following disclosure is displayed on the 3 bureau credit report order page:
PAYMENT INFORMATION
Note: Your credit card will be charged $39.95 plus $2.50 sales tax for a total of $42.45 once your identity has been confirmed and your report is ready to view. If, for any reason, we are unable to provide you with this report, we will not charge your credit card. Please note this transaction is non-refundable.
We have issued an additional credit for $39.95, plus sales tax of $2.50, totaling $42.45 on May 12, 2016, making you’re a total of all refunds equaling $112.41. When we issue a credit it can take from 3 - 5 business days for them to post the funds to your account. It is also important to note that this refund should appear on your next
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled on October 12, 2004.  On October 6, 2015, the benefits of the membership were upgraded.  Notifications were sent regarding this change. ...

Your membership was cancelled on February 22, 2018.   Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.99 on February 22, 2018.  Please allow 3 - 5 business days for these funds to process to your credit card account.    Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on February 27, 2012.  A Welcome email notification was to the email address you provided at the time of enrollment....

This was followed by a request to cancel the membership on January 28, 2016.  A refund of $19.95 was issued at this time. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $219.45 on February 1, 2016, for a total refund of $239.40.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: Important information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Please be advised that the price disclosed when you subscribed was $17.95.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditReport.comTM.
Our records indicate that you enrolled with CreditReport.comTM on December 19, 2012, and followed by a request to cancel the membership on November 5, 2014.
As a courtesy, we have issued a...

refund of 12 months of the monthly membership fees for a total of $299.40. Please allow 7 – 10 business days for these funds to process to your credit card account. Please be aware, however, that this refund may not be reflected on your credit card statement for 1 – 2 billing cycles.
At this time we would like to express our regret that your experience with CreditReport.comTM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in CreditReport.comTM. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with freecreditscore.com™. Our records indicate that you ordered a FREE credit report along with trial membership on February 6, 2015.  We received notification from you to cancel the membership on February 12, 2015,...

within the FREE trial period. We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships. We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Credit Check(R) Total.Our records indicate that you enrolled with Credit Check(R) Total on June 29, 2017, and followed by a request to cancel the membership on October 16, 2017.  Customer satisfaction is our...

priority; as a courtesy we have issued a refund of $29.95 on October 16, 2017 and a refund of $89.85 on October 24, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time, we would like to express our regret that your experience with Credit Check(R) Total may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on April 7, 2014, and followed by a request to cancel the membership on October 14, 2014. At the time of cancellation,...

a one month courtesy refund was issued for $19.95 plus $1.25 sales tax for a total of $21.20 to the credit card on file.
We apologize for any inconvenience or misunderstanding.  Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $119.70 plus $7.48 sales tax for a total of $127.18 on October 22, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 plus $1.25 sales tax for a total of $21.20 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on September 27, 2014, and followed by a request to cancel the membership on December 5, 2014. At that time a $19.95...

refund was issued.
A welcome email notification was sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $39.90, making your total refund $59.85. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on July 14, 2015, and followed by a request to cancel the membership on September 16, 2015.
Customer satisfaction is...

our priority, as a courtesy we have issued a refund of $39.90 on September 16, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
PAYMENT INFORMATION
When you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSM. Your credit card will be charged an introductory rate of $4.95 for the first month of your membership. After the first month, you will be charged $19.95 for each month you continue your membership. If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with ProtectMyID.com(R).
Our records indicate that you enrolled with ProtectMyID.com(R) on November 2, 2015 and are still an active member.
The most effective way to address your concern is to call and speak directly with...

one of our agents, and they will be happy to assist you to log into ProtectMyID.com® membership.
The phone number to our call center is 1-866-252-0121.
CALL CENTER HOURS:
6 a.m. to 6 p.m. Monday-Friday and 8 a.m. - 5 p.m. Saturday-Sunday (Pacific Time)
Our customers are very important to us and we look forward to hearing from you.
In an attempt to provide some clarity on the issues presented in your complaint, we would like to offer the following explanation:
1. The Insurance provided with your ProtectmMyID.com® is underwritten by [redacted] is a third party service provider of identity theft insurance. Protect MyID.com is not an insurance company and only [redacted] is responsible for evaluating and handling claims under the Insurance Policy.
2. A Summary of Benefits, instructions on how to request a copy of the policy, and [redacted] contact information is available online on the homepage and can be accessed through the URL: http://www.protectmyid.com/summary-of-benefits .
3. Based on this complaint, we have mailed you a copy of the Insurance Master Policy on April 28, 2016 to the address provided in the complaint.
We apologize for any inconvenience or misunderstanding; however, we do not operate the site, [redacted] - that site is operated by one of our competitors, ID Experts. They can be contacted at:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.