Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 15, 2015, and followed by a request to cancel the membership on May 4, 2015. Email notifications were sent to the...

email address you provided at the time of enrollment.  Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on May 7, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R).
Our records indicate that you enrolled with Freecreditreport.com(R) on October 17, 2014, and followed by a request to cancel the membership on November 11, 2014. A welcome email...

notification was sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $14.99. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
*IMPORTANT INFORMATION
When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call ###-###-####. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with CreditScore.comTM
Our records indicate that you and [redacted] enrolled with CreditScore.comTM on July 10, 2014. On April 19, 2015, your memberships with CreditScore.comTM were upgraded to Experian Credit TrackerSM. A...

welcome email notification was sent to the email addresses you provided at the time of enrollment.
The memberships were not cancelled. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $9.95 for your membership and $12.95 for [redacted]’s membership on November 30, 2015 on or about the 30th of each subsequent month.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $9.95 and $12.95.
As a courtesy, on December 18, 2015 we have issued a refund of $109.45 for your membership and $142.45 for [redacted]’s membership for a total refund of $252.40 of the monthly membership fees. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with ExperianCreditTrackerSM.
Our records indicate that you enrolled with ExperianCreditTrackerSM on June 3, 2015, and followed by a request to cancel the membership on June 16, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment.
At this time we would like to express our regret that your experience with ExperianCreditTrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 Credit Report and FICO(R) Scores here, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.95 on June 17, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on May 14, 2016.  On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased from...

$21.95 to $24.99.  Notifications were sent regarding this change.  We are sorry to hear that you had difficulties cancelling your membership.  Our records show that on March 21, 2017, you contacted us via phone and the paid benefits of the membership were canceled.  You now have access to your Experian(R) report every 30 days, free of charge. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.Customer satisfaction is our priority, as a courtesy we have issued a refund of $149.94 on March 27, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Dear Revdex.com,I very much appreciate your help with my issue with Experian. In Experian's response to my complaint the stated the following, "Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $109.75 on May 18, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement."I accepted their offer but included a comment stating that I was fairly certain that experian did not have my credit card information to enable them to do this transfer. I asked the Revdex.com, as mediators in this claim, to help me confirm that Experian would be able to make the deposit, and I have not heard anything back. I have also not received any deposit, and although it has only been 2 days, I just want to confirm that they did indeed have the right card details. Please let me know that there is a way to follow up with this. thank you,[redacted]

Thank you for informing us of your recent experience with Experian Credit TrackerSM.  We understand how upsetting a potential credit card fraud situation can be. ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides...

consumers with credit monitoring and internet access to their personal credit reports. Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in Experian Credit TrackerSM, was ordered on January 26, 2017, utilizing a [redacted] with the last four digits [redacted].  Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on February 5, 2017 and on or around the 5th of each subsequent month. Additionally, our records show that you contacted CIC on June 22, 2017, and stated that you are the holder of the [redacted], did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your [redacted].  In response, CIC cancelled the membership. Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use. Customer satisfaction is our priority, as a courtesy we have issued a refund of $49.98 on June 27, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We hope the above information is helpful to you in considering this matter.

Thank you for the opportunity to clarify the $49.95 charged at the time of your enrollment. Our records indicate that on January 18, 2015 you ordered a free Experian(R) credit report from Experian Credit Tracker? which enrolls you into the 7-day trial of our monitoring product and followed by a...

request to cancel the membership on January 19, 2015.  Also in reviewing your customer file it appears you purchased and viewed your 3 bureau credit report on Experian Credit Tracker?. At enrollment, you entered your personal information and credit card number. After enrollment the following disclosure is displayed on the 3 bureau credit report order page: PAYMENT INFORMATION: When you click the “Get All 3 Scores & All 3 Reports” button, your credit card on file will be charged $49.95 once your identity has been confirmed and your report is ready to view. If, for any reason, we are unable to provide you with this report, we will not charge your credit card. Please note this transaction is nonrefundable As a courtesy, during your call on January 20, 2015, we have issued a credit for $49.95. When we issue a credit it takes 24 hours to post to your financial institution, however it can take from 3 - 5 days for them to post the funds to your account. It is also important to note that this refund should appear on your next credit card statement. In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every 12 months from each of the three nationwide consumer credit reporting companies. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I would like that add that, although they have offered to refund the charge based on my complaint, their business model is still a concern.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your experience with Experian Credit TrackerSM.
Our records indicate that you purchased and viewed a one-time 3 bureau credit report on March 15, 2015.
Upon ordering, you entered your personal information and credit card number. The...

following disclosure is displayed on the 3 bureau credit report order page:
PAYMENT INFORMATION:
Note: Your credit card will be charged $39.95 once your identity has been confirmed and your report is ready to view. If, for any reason, we are unable to provide you with this report, we will not charge your credit card. Please note this transaction is non-refundable.
We apologize for any inconvenience or misunderstanding. As a courtesy, we have issued a credit for $39.95 on April 6, 2015. When we issue a credit it takes 24 hours to post to your financial institution, however it can take from 3 - 5 days for them to post the funds to your account. It is also important to note that this refund should appear on your next credit card statement.
In the future we recommend visiting [redacted] which allows consumers to request a free credit report, once every 12 months from each of the three nationwide consumer credit reporting companies.
Let us also assure you, the statements made to you by our customer service representative are not in accordance with our policies. We will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 21, 2015 and followed by a request to cancel the membership on December 21, 2015.
Customer satisfaction is...

our priority, as a courtesy we have issued a refund of $140.65 on December 22, 2015 Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $19.95
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I do apprectaie  the extra but not blaming the customer for a mistake made by your company.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on March 14, 2017, and followed by a request to cancel your paid benefits on March 27, 2017.  We apologize for any...

misunderstanding or inconvenience; however, we do not have a record of a cancellation request prior to this date.  Your paid benefits will end, effective April 24, 2017.  After this date, you will have access to your Experian(R) report every 30 days, free of charge.Customer satisfaction is our priority, as a courtesy we have issued a refund of $24.99 on March 29, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account.  At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding Experian Credit TrackerSM.Our records indicate that a membership was started with Experian Credit TrackerSM on February 9, 2016.  A welcome email notification was sent to the email address provided at the time of enrollment.  This...

was followed by a request to cancel the membership on November 3, 2016.  We do not have a record of a request prior to this date.  Unfortunately, at this time the membership was not cancelled.  On November 4, 2016, you contacted us again to have the membership canceled.  The paid benefits were canceled and a one month courtesy refund was issued in the amount of $24.99.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $49.98 on November 8, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com(R).  ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction.We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Revdex.com has closed my case under the false pretense that the company I had issue with, Experian, has deposited 109.70 dollars into my personal account. They could not have done this without seeking out my credit card information, which they DID NOT do. They wrote a presumptuous and ambiguous email stating that they were 'depositing' money into my account, which is not possible without first obtaining my information. I can gladly provide bank statement documentation if this is required, but I am respectfully demanding that the Revdex.com follow through with actually completing this case. Please help me re-open this case so that I can finally receive the refund that I am owed from Experian. This is a great expense that I have lost and it is crucial that I am refunded.
Dear Revdex.com,I very much appreciate your help with my issue with Experian. In Experian's response to my complaint the stated the following, "Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $109.75 on May 18, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement."I accepted their offer but included a comment stating that I was fairly certain that experian did not have my credit card information to enable them to do this transfer. I asked the Revdex.com, as mediators in this claim, to help me confirm that Experian would be able to make the deposit, and I have not heard anything back. I have also not received any deposit, and although it has only been 2 days, I just want to confirm that they did indeed have the right card details. Please let me know that there is a way to follow up with this. thank you,[redacted]

Thank
you for writing and expressing your concern regarding your membership with Experian
Credit TrackerSM.Our records indicate that you enrolled with Experian
Credit TrackerSM on October 21, 2014,
and followed by a request to cancel the membership on December 14, 2015. A Welcome email...

notification was
sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we
have issued a refund of $19.95 on December 15, 2015.  We also refunded your credit card with the remaining
amount of the membership for a one year period making the total refund $239.40.  Please allow 3 - 5 business days for these funds
to process to your credit card account. 
It is important to note that this refund should appear on your next credit
card statement.At this time we would like to express our regret that your
experience with Experian Credit TrackerSMmay not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer
informed regarding the ordering process. 
Our website displays the following disclosure on our product landing
page:Important
information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial
membership in Experian Credit TrackerSM. If you don't cancel your membership
within the 7-day trial period*, you will be billed $21.95 for each month that
you continue your membership. You may cancel your trial membership anytime
within the trial period without charge.We strive for exceptional customer satisfaction and hope we
have addressed your area of concern to your expectation.

Thank you for contacting us regarding the accounts opened at CreditCheck(R) Total.
CreditCheck(R) Total offers a one dollar 7-day trial membership in a monthly credit monitoring product. Our website fully describes the offer and the order form details the terms and conditions, including billing...

at the end of the one dollar trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. This was agreed to when submitting the order.
We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 3-Bureau Credit Report & FICO(R) Scores, you will begin your 7-day trial membership in CreditCheck(R) Total. If you don't cancel your membership within the 7-day trial period**, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Our records indicate that you and Gregory Lyons enrolled with CreditCheck(R) Total on September 16, 2016. The memberships were not cancelled within the one dollar 7-day trial period. Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $29.95 on September 29, 2016, for each of your accounts.
Our records also indicate that you contacted us to cancel the membership on September 29, 2016, and the paid memberships were not canceled. You then contacted us on September 30, 2016 to have the membership canceled. At that time, both memberships were cancelled as requested.
We apologize for any inconvenience or misunderstanding. As a courtesy, on October 4, 2016, we have issued a refund of the monthly membership fees of $29.95 on each account for a total of $59.90. Please allow 3 - 5 business days for these funds to process to your credit card account.
It is unfortunate that you had an adverse experience while dealing with ConsumerInfo.com(R). ConsumerInfo.com(R) vigilantly strives to provide the highest standards of customer care and satisfaction. Additionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.
Our records indicate that an order for a one dollar credit report (plus sales tax of 0.08 for a total of $1.08), along with a trial membership, was placed online on February 25, 2016. The...

membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee with sales tax, on March 4, 2016 and on or about the 4th of each subsequent month. A Welcome email notification was sent to the email address provided at the time of enrollment. Per your request, the paid benefits will cease, effective August 3, 2016. The membership will continue to have access to the Experian(R) credit report and FICO(R)Score, once every 30 days, at no charge to you. At the time of your call on 7-9-2016, a one month courtesy refund was issued for $21.95, plus sales tax of $1.62, for a total of $23.57.
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.

We have, as a courtesy, issued an additional refund totaling $87.80, plus sales tax of $7.14, for a total of $94.94 on July 13, 2016. Please Allow 3 - 5 business days for these funds to process to the credit card account.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on August 1, 2015.  Per your request, your membership has been canceled, effective October 18, 2017.Customer...

satisfaction is our priority; as a courtesy we have issued a refund of $10.97 plus $0.97 sales tax for a total of $11.94 on October 18, 2017.  Please allow 3 - 5 business days for these funds to process to your credit card account. We apologize for any inconvenience our hold times caused you.  We appreciate the time you took to send us your comments and will take this feedback into consideration as we continue to improve.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.