Experian Consumer Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It is not a courtesy to refund less than half of the money taken for a service not requested or used.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Experian Credit Tracer offers a $1(dollar) 7-day trial membership to our credit monitoring product.  The terms and conditions for this offer are posted prominently in several places on the website including on our order forms.As a "courtesy" they are refunding me? How is this a courtesy? I did not sign up for a trial membership, I signed up for [redacted]. They are NOT focused on customer service because this issue would have been resolved the FIRST time I contacted them regarding this issue. They have been toying with me for months, telling me they were going to give me my money and then passing me around various representative's e-mails (or maybe even just a dummy e-mail, as I received the same message verbatim from each individual that completely ignored my e-mail).I asked for all of my money back, not a supposed "courtesy".
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you ordered a one dollar credit report along with a trial membership on January 25, 2016.  A welcome email notification was sent to the email address you provided...

at the time of enrollment. The membership was not cancelled; consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee on February 11, 2016, and for each following month.  Our records further indicate that you were billed two charges of $27.18 ($24.99 plus $2.19 tax) on October 13, 2016.  These charges were for the monthly membership fees for September and October.  Per your request, your paid benefits will cease, effective November 2, 2016. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you.   A one month courtesy refund was issued on October 17, 2016 in the amount of $27.18 ($24.99 plus $2.19 tax).At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $24.99 plus $2.19 sales tax for a total of $27.18 on October 20, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for your help.  This resolves the issue completely.  I appreciate what you did.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 20, 2015, and followed by a request to cancel the membership on June 2, 2016. A Welcome email notification was...

sent to the email address you provided at the time of enrollment.
As a courtesy, we have issued a refund of the monthly membership fees, an amount totaling $87.80, plus sales tax of $5.48, for a total of $ 93.28, on June 6, 2016. Please allow 3-5 business days for these funds to process to the consumer's credit card account. (Please be aware, however, that this refund may not be reflected on the consumer's credit card statement for 1-2 billing cycles.)
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process.
The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:
PAYMENT INFORMATION
When you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95 plus $1.37 sales tax for a total of $23.32/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on April 27, 2015, and followed by a request to cancel the membership on May 27, 2015. At the time of cancellation, a one...

month courtesy refund was issued for $19.95 to the credit card on file. Email notifications were sent to the email address you provided at the time of enrollment.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:PAYMENT INFORMATION:When you order your credit report and FICO Score here, you will begin your membership in Experian Credit TrackerSM. Your credit card will be charged an introductory rate of $4.95 for the first month of your membership. After the first month, you will be charged $19.95 for each month you continue your membership. If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on November 17, 2016.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on November 26, 2016, and on or about the 26th of each following month. A welcome email notification was sent to the email address you provided at the time of enrollment. On February 27, 2017, you contacted us and the membership was canceled.  On this date a refund was issued in the amount of $21.95.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued an additional refund totaling $65.85 on March 7, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATIONWhen you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding Experian CreditWorksTM.Our records indicate that your wife’s membership was started with Experian CreditWorksTM on April 11, 2016, and followed by a request to cancel the membership on April 21, 2016.  A Welcome email notification was...

send to the email address provided at the time of enrollment.  Additionally, there is no record of a cancellation request prior to being charged the membership fee.  Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on April 28, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian CreditWorksTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:PAYMENT INFORMATIONWhen you order your $1 Credit Report and FICO® Score here, you will begin your 7-day trial membership in Experian CreditWorks™. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however, you will not be eligible for a pro-rated refund of your current month's paid membership fee.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank
you for writing and expressing your concern regarding your membership with Experian
Credit TrackerSM.Our
records indicate that you enrolled with Experian Credit TrackerSM on November
5, 2015, and followed by a request to cancel the membership on November 14,
2015.   A Welcome...

email notification was sent to the
email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we
have issued a refund of $21.95 on November 16, 2015.  Please allow 3 - 5 business days for these
funds to process to your credit card account. 
It is also important to note that this refund should appear on your next
credit card statement.At
this time we would like to express our regret that your experience with Experian
Credit TrackerSM may not have met your expectation or our
standard of excellence.  We feel it is
important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure
on our product landing page:Important
information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial
membership in Experian Credit TrackerSM. If you don't cancel your membership
within the 7-day trial period*, you will be billed $21.95 for each month that
you continue your membership. You may cancel your trial membership anytime
within the trial period without charge.We appreciate the time you took to send us your comments
and suggestions.  We value the input from our customers, and assure you we
will give serious consideration to the issues you presented to us.  It is
through information provided by customers such as you that we are able to
improve our products and memberships.We strive for exceptional customer satisfaction and hope
we have addressed your area of concern to your expectation.

Thank you for contacting us regarding the account opened at Freecreditreport.com(R).
Our records indicate that Joseph Bryant enrolled with Freecreditreport.com(R) on June 17, 2014.  On September 3, 2014, we received notification from you, the credit card holder, to cancel the membership....

 A welcome email notification was sent to the email address you provided at the time of enrollment.  At the time of cancellation, a one month courtesy refund was issued for $14.99.
We apologize for any inconvenience or misunderstanding. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $30.98 on October 3, 2014, providing a full refund in the amount of $45.97.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Upon date of enrollment, the following disclosure was displayed on our website:
IMPORTANT INFORMATION
When you order your Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period, you will be billed $19.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.
In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every 12 months from each of the three nationwide consumer credit reporting companies.
We hope the above information is helpful to you in considering this matter.

Thank you for bringing your concerns to our attention regarding the account opened at [redacted].
ConsumerInfo.com(R), Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring and internet access to their...

personal credit reports.
Our records indicate that on August 25, 2009 you enrolled into a 1 year [redacted] credit monitoring membership paid for by another organization due to a data breach. On August 10, 2010 this membership was voluntarily renewed to a paid membership in response to an offer for renewal at a discounted price.
During the renewal process, our website describes the offer and the order form details the terms and conditions of the offer, including billing upon expiration of the complimentary membership and annually thereafter unless and until the customer notifies us of their wish to cancel. The consumer agrees to these terms when submitting their order. The credit card information is also provided by the consumer at this time. In accordance with the published terms of our offer, the Visa card provided was charged our monthly membership fee on August 26, 2015 and on or about the same date each subsequent year.
Our records also show that you contacted CIC on November 16, 2015, and stated that you are the holder of the Visa card, and did not open the account in question. In response, CIC cancelled the membership and issued a refund of $38.73 to your Visa card.
We apologize for any inconvenience or misunderstanding. As a courtesy we have issued a refund of $11.22 on November 18, 2015 for the remainder of the annual fee. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We wish to emphasize that for the duration of the membership we provided a number of benefits available to you at any time through our website, including, but not limited to, credit monitoring alerts which were updated daily.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with FreeCreditReport.com (R). Our records indicate that you enrolled with our credit monitoring membership on November 1, 2015, and followed by a request to cancel the membership on February 22, 2016. At the time of...

cancellation, a one month refund was processed in the amount of $21.95. Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $43.90 on February 23, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksTM.
Our records indicate that you ordered a one dollar credit report along with trial membership. The membership was not cancelled; consequently, in accordance with the published terms of our...

offer, the credit card provided was charged our monthly membership fee on May 11, 2016. We received notification from you to cancel the membership on May 12, 2016. A Welcome email notification was sent to the email address you provided at the time of enrollment.
Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel. The consumer agrees to these terms when submitting their order.
We have, as a courtesy, issued a refund of the monthly fees. Please Allow 3 - 5 business days for these funds, an amount totaling $21.95, to process to the credit card account. (It is also important to note that this refund should appear on your next credit card statement.)
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for expressing your concerns regarding the FICO(R) Score 8 Powered by Experian(R) included in your membership.
As an initial matter, please note that, ConsumerInfo.com, Inc.® (“CIC”) and its product Experian Credit Tracker?, is an affiliated company of Experian®, the credit reporting...

agency, and in that capacity offers a variety of credit monitoring products that include online access to consumers’ personal credit reports and scores.
FICO(R) Scores are developed by Fair Isaac Corporation. There are many credit score models used in the marketplace, and lenders may use whichever model(s) they prefer. FICO(R) Scores are used by the majority of lenders. The advantage of FICO(R) Scores is that they can be the same scores used to make many credit granting decisions, no matter which scoring model their lender uses.
Your FICO(R) Score is calculated based on the data in your credit report at the time you request your credit report and score. Every time you request a new score, a new credit report is pulled and your new score is calculated based on the information in your credit report, up to once a day. Be aware, your credit report may change often. Differences in your score may be due to a change in balance on one or more of your credit cards, payment updates, or the addition of new accounts. Even the fact that your account(s) is one month older can affect your score. If there are inaccuracies on your credit report, these could also be affecting your score and should be disputed directly with the credit-reporting agency providing that information. In general, there are many factors that can affect an individual’s credit score, such as payment history, current debt, available credit to debt ratio, etc. The actual scoring model and its calculations are proprietary to Fair Isaac Corporation. Credit scores are usually calculated based on the combination of all the credit factors in your credit report. Your credit score is not based solely on one single item or behavior. So although you may have done something that you think should have changed your score, the FICO(R) Score actually looks at how this information combines with other information in your credit report and how, if any, this changes your credit score. Your score may go up, down, or remain constant depending on each factor as well as a unique combination of factors.
The score analysis section that comes with your FICO(R) Score may help you understand what specific credit factors had a positive and negative affect on your FICO(R) Score.
As a valued customer, your concerns are very important to us. In response to your concerns regarding credit advice we state the following:
1. We are unable to provide credit advice, however the membership can help you better understand how the changes you make can impact your score.
2. For in-depth credit advice, you may want to speak with a certified credit advisor in your area.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM. Our records indicate that you enrolled with Experian Credit TrackerSM on November 15, 2013. A Welcome email notification was sent to the email address you provided at the time of enrollment....

On June 2, 2014, we have record of you contacting us. At that time your membership was not cancelled; however, in response to your complaint we have cancelled your membership effective February 29, 2016. Customer satisfaction is our priority, as a courtesy we have issued a refund of $313.95 on February 29, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Please be advised that the price disclosed when you subscribed was $14.95. Unfortunately, we are unable to delete your online account and profile information at this time.  We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, in order to comply with applicable law. We understand the sensitive nature of this information, and maintain this data in a secure manner and respect your privacy in accordance with our privacy policy. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on July 12, 2015. We do not have any record of you requesting cancellation prior to being charged for the membership...

fee.Our records further indicate that you emailed us on August 6, 2015 and requested your membership to be cancelled. Regretfully, it was not cancelled. In response to this complaint we have cancelled your membership on August 11, 2015. Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on August 11, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION:When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.It is unfortunate that you had such an adverse experience while dealing with Experian Credit TrackerSM, Experian Credit TrackerSM vigilantly strives to provide the highest standards of customer care and satisfaction. We apologize for the long hold times due to high call volume.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for expressing your concerns regarding your billing from Experian(R). After doing a detailed search with the information you provided, we were unable to locate an account in our system that belongs to you. In order to better assist us in locating an account, we are in need of additional...

information. We would appreciate if you can provide us with the following: 1.   Full credit card number being billed Please fax any supporting documents to: (885) 829-9851 ATTN: Experian Consumer Affairs (Complaint ID: Revdex.com [redacted]) Or, you can mail to: PO Box 2390 Allen, TX 75013 Our customers are very important to us and we look forward to hearing from you with the information requested above. Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company. Thank you for your understanding and cooperation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 9, 2015, and followed by a request to cancel the membership on March 16, 2015. ...

At time of cancellation, a refund was processed in the amount of $21.95.Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 March 17, 2015.  Please allow 3-5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  A welcome email notification was sent to the email address you provided at the time of enrollment and our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on March 9, 2015, and followed by a request to cancel the membership on June 9, 2015. At the time of cancellation, a two...

month courtesy refund was issued for $43.90.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $21.95 on June 11, 2015, for refunds totaling $65.85. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on February 19, 2015, and followed by a request to cancel the membership on May 26, 2015. At the time of cancellation, a...

one month courtesy refund was issued for $23.90 to the credit card on file. Email notifications were sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $43.90 plus $3.90 sales tax for a total of $47.80 on May 28, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
Additionally, for consumers’ convenience, a lot of credit institutions automatically update the card when you receive a new card for automatic billings.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.