Experian Consumer Services

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 21, 2016, and followed by a request to cancel the membership on May 30, 2016. A welcome email notification was...

sent to the email address you provided at the time of enrollment.
As a courtesy we have issued a refund of $21.95 on May 30, 2016. Please allow 3 - 5 business days for these funds to process to your credit card account.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge
The following disclosure is also displayed on the order form, in close proximity to where your credit card information is entered:
PAYMENT INFORMATION
When you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.
We apologize for any misunderstanding or inconvenience. As a consumer you are indeed entitled to receive a free individual credit report from the credit reporting companies under the Fair Credit Reporting Act, dependent on certain requirements, or under the FACTA laws. To submit a request under the FCRA via Experian, please call 1-888-397-3742. For reports requested under the auspices of FACTA, please go to www.annualcreditreport.com.
However, ConsumerInfo.com(R) is not a credit bureau, and our online credit reports are premium products requiring the applicable fee listed on each respective order form.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on December 17, 2014, and followed by a request to cancel the membership on February 11, 2015.
Customer...

satisfaction is our priority, as a courtesy we have issued a refund of $29.90 on February 12, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO(R) Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $14.95.
In your complaint you stated that the number provided on the website did not allow you to speak to a representative. We have tested the number in question (###-###-####), and can confirm that it is working as intended.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on January 29, 2015 and followed by a request to cancel the membership on February 12, 2015.
Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $21.95 on February 14, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on July 22, 2016.  The membership was not cancelled; consequently, in accordance with the...

published terms of our offer, the credit card provided was charged our monthly membership fee on July 31, 2016. A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits ended as of August 30, 2016.   On October 5, 2016, your free benefits were also canceled.Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge.Our representative reached out to you on October 12, 2016 and discussed your concerns with you.  At this time, a courtesy refund was issued in the amount of $21.95.  Please allow 3 - 5 business days for these funds to process to the credit card account.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on June 15, 2015, and followed by a request to cancel the membership on July 18, 2015.  Customer...

satisfaction is our priority, as a courtesy we have issued a refund of $19.95 on July 23, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on the payment page before your order was submitted and your credit card was charged:PAYMENT INFORMATIONWhen you order your Credit Report and FICO Score here, you will begin your membership in Experian Credit TrackerSM. Your credit card will be charged an introductory rate of $4.95 for the first month of your membership. After the first month, you will be charged $19.95 for each month you continue your membership. If you are not satisfied, you can cancel by contacting us at any time to discontinue the membership and stop the monthly billing; however, you will not be eligible for a pro-rated refund of your current month’s paid membership fee. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on June 8, 2015, and followed by a request to cancel the membership on June 22, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on June 24, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with [redacted].
Our records indicate that you enrolled with [redacted]) on October 14, 2011, and followed by a request to cancel the membership on July 31, 2015. On March 29, 2015 your membership...

with [redacted] was upgraded to Experian Credit TrackerSM.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $239.88 plus $15.00 sales tax for a total of $254.88 on August 29, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Please be advised that the price disclosed when you subscribed was $19.99.
After doing a detailed search with the information you provided, we were only able to locate an account in our system one active account. In order to better assist us in locating any additional accounts, we are in need of additional information. We would appreciate if you can provide us with the following:
a. Full credit card number being billed
b. Bank statement indicating card being billed
Please fax any supporting documents to: [redacted]
ATTN: [redacted]
Or, you can mail to:
[redacted]
[redacted]
Our customers are very important to us and we look forward to hearing from you with the information requested above.
Please note there are several websites that offer similar products, and in many cases, customers often discover, after reviewing their billing statement, or the web site where they enrolled, that the product is actually offered by a different company.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with FreeCreditReport.com(R).Our records indicate that you enrolled with FreeCreditReport.com(R) on June 20, 2007, and on March 29, 2015, your membership with FreeCreditReport.com(R) was upgraded to Experian Credit...

TrackerSM.  Our records also indicate that we received a request to cancel the membership on June 2, 2016.Unfortunately, we are not able to delete your entire online account and profile at this time.  We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, in order to comply with applicable law. We understand the sensitive nature of this information, and maintain this data in a secure manner and respect your privacy in accordance with our privacy policy.We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with FreeCreditReport.com(R).Our records indicate that you enrolled with FreeCreditReport.com(R) on August 2, 2013.  Since the complimentary trial membership was not canceled in accordance with the published terms of...

our offer, the card provided was charged our monthly membership fee on August 8, 2013.  The membership was canceled on December 7, 2013 because we were unable to bill the monthly membership fees to the card on file.Our records indicate that you enrolled with FreeCreditReport.com(R) again on October 12, 2014.  A Welcome email notification was sent to the email address you provided at the time of enrollment. Since the complimentary trial membership was not canceled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on October 19, 2014, and on or around the 19th of each following month.  On March 29, 2015, your membership with FreeCreditReport.com(R) was upgraded to Experian Credit TrackerSM. We wish to emphasize that for the duration of your membership we provided a number of benefits which were available to you at any time through our website, including, but not limited to, unlimited access to your credit reports, as well as daily monitoring of your credit report.  Our records also indicate that you accessed your Experian report on multiple dates, including October 22, 2014, March 9, 2015, and May 30, 2016.Our records also indicate that we received a request to cancel the membership on June 13, 2016.Customer satisfaction is our priority, as a courtesy we have issued a refund of $254.88 ($239.88 plus $15 sales tax) on June 20, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:PAYMENT INFORMATIONWhen you order your $1 Credit Report and FICO Score here, you will begin your 7-day trial membership in Experian Credit TrackerSM. You may cancel your trial membership at any time within 7 days without charge. If you decide not to cancel, your membership will continue and you will be billed for just $21.95 plus $1.37 sales tax for a total of $23.32/month for each month that you continue your membership. You may cancel your membership and stop the monthly billing by contacting us at any time; however you will not be eligible for a pro-rated refund of your current month's paid membership fee.Please be advised that the price disclosed when you subscribed was $19.99 plus $1.25 sales tax for a total of $21.24/month.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.   Our records indicate that you ordered a one dollar credit report along with a trial membership on February 24, 2017.  The membership was not cancelled; consequently, in accordance...

with the published terms of our offer, the credit card provided was charged our monthly membership fee on March 5, 2017, and on or about the 5th of each subsequent month. A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits will cease, effective May 5, 2017. You will continue to have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. On April 13, 2017, a refund was issued in the amount of $21.95 plus $1.37 sales tax for a total of $23.32. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order. We have, as a courtesy, issued an additional refund totaling $21.95 plus $1.37 sales tax for a total of $23.32 on April 18, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account. At this time we would like to express our regret that your experience with Experian CreditWorksSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page: IMPORTANT INFORMATION When you order your $1 Credit report and FICO(R) Score 8, you will begin your 7-day trial membership in Experian CreditWorksSM. If you don’t cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may easily cancel your trial membership online anytime within the trial period without charge. Please note that your membership fee also included tax of $1.37 monthly. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Unfortunately, the business does not address why they can not be contacted easily by phone or their website.  I am sorry it had to come to the Revdex.com contacting them.  Thank you and I do hope they get their act together!
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackeSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on August 30, 2014 and followed by a request to cancel the membership on September 8, 2014. 
Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.95 on September 11, 2014. Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  The below disclosure is displayed on the main page:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on May 26, 2016.  A Welcome email notification was sent to the email address you provided at the time of...

enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on June 28, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.In response to your complaint, we have cancelled your membership. At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to cancel.  The customer agrees to these terms when submitting their order.Please be advised that enrolling in an Experian Credit Tracker? membership product as you did on May 26, 2016, is not necessary to dispute credit information on your credit file. Although there are many benefits of enrolling in Experian Credit Tracker?, including fraud resolution assistance and daily monitoring of you credit file, you have the right to dispute information on your credit file directly with Experian® at no charge to you. You are also entitled to a free copy of your credit report once per year and can obtain this report at www.annualcreditreport.com.It is unfortunate that you had an adverse experience while dealing with Experian Credit Tracker?. We vigilantly strive to provide the highest standards of customer care and satisfaction. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with CreditCheck(R) Total.
Our records indicate that you enrolled with CreditCheck(R) Total on April 19, 2015, and followed by a request to cancel the membership on March 9, 2015.
Customer satisfaction is our priority,...

as a courtesy we have issued a refund of $29.95 on March 9, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with CreditCheck(R) Total may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Reports and Scores here, you will begin your trial membership in CreditCheck® Total. If you don't cancel your membership within the 7-day trial period*, you will be billed $29.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with [redacted]. After reviewing your consumer file, our records show that you enrolled with [redacted] on August 8, 2015. On that same day, you agreed to maintain the membership in response to our retention efforts, in this case, a 50% discount of the monthly billing fee. The credit card provided was charged our monthly fee of $14.97 on or about the 8th of each subsequent month. Based on your complaint, we have issued and additional refund of $14.97 on April 10, 2015 and cancelled the membership. Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement. With regard to your request for one year free of charge for your membership, we must respectfully decline your request. We hope the above information is helpful to you in considering this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I did in fact receive a refund from my credit card company and do not expect Experian to pay that amount again, obviously, since I received my money. However, I do think what they are doing and advertising on their website is misleading to consumers and should continued to be reviewed. I stand by my original complaint which was about the incredibly misleading way in which Experian tricks people into buying services they don't want. I think the Revdex.com should consider reviewing these standards to better protect the consumer. Thank you for all of your help on this issue. 
Regards,
[redacted]

Thank you for writing and expressing your concern
regarding your membership with ProtectMyID(R).Our records indicate that you
enrolled into a PMID membership in response to a databreach notification from
Premera and have entered your CC number. However, this action does not
automatically set the...

membership to renew. Your membership will expire on April
26, 2017. We are not servicing the [redacted] databreach, the [redacted] breach was awarded
to another credit monitoring company.We strive for exceptional customer satisfaction and
hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 5, 2015, and followed by a request to cancel the membership on February 17, 2015.  A...

welcome email notification was sent to the email address you provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on February 20, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Report & FICO(R) Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

ConsumerInfo.com, Inc. (“CIC”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet access to their personal credit reports.
Thank you for informing us of your recent experience with...

CreditScore.comTM.  CreditScore.comTM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction.
Our records indicate that Jerry Fetters enrolled with CreditScore.comTM on April 11, 2014, utilizing a Visa card with the last four digits [redacted]. Since the membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on May 11, 2014 and on the 11th of each subsequent month for the duration of the membership.
Additionally, our records show that you contacted CIC on October 5, 2014, and stated that you are the holder of the Visa card followed by a request to cancel the membership.  In response, CIC cancelled the membership.  At the time of cancellation, a one month courtesy refund was issued for $9.95.  It is important to note that our products are intended and designed only for individual consumers to check their own credit reports, not to obtain credit reports about or on behalf of other people. Whether or not you have their permission to access someone else’s credit history, to do so through our products is not permitted under our terms and conditions. 
Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $49.75 on October 14, 2014, to the card on file making your total refund $59.70.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
At this time we would like to express our regret that your experience with CreditScore.comTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Upon date of enrollment, the following disclosure was displayed on our website:
By ordering your 3-bureau credit report and 3 scores you will begin 3-bureau credit monitoring and credit score tracking. The membership fee of $9.95 will be charged to your credit card account and your membership will continue automatically. You will receive email alerts whenever there is a significant change to your credit reports or scores. You may cancel at any time.
 
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.