Experian Consumer Services

Thank you for writing and expressing your concern regarding Experian Credit TrackerSM.Our records indicate that a membership was ordered with Experian Credit TrackerSM on February 13, 2016, and followed by a request to cancel the membership on February 22, 2016.  A Welcome email notification...

was sent to the email address provided at the time of enrollment.Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on February 24, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:Important information:When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] I needed a quick credit check and so I agreed to the $1.00 charge,  I did not read the fine print which obligated me to an additional charge , when every credit agency offers a free comprehensive credit check annually.I feel that this is a form of bait and switch advertising and awfully deceptive.

Thank you for writing and expressing your concerns regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 4, 2015, and followed by a request to cancel the membership on May 12, 2015. Email notifications were sent to the...

email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on May 20, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
Important Information: When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period**, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership any time within the trial period without charge.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on June 3, 2015, and followed by a request to cancel the membership on July 7, 2015. Email notifications were sent to the...

email address you provided at the time of enrollment.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 plus $00.80 sales tax for a total of $22.75 on July 8, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
IMPORTANT INFORMATION
When you order your $1 Credit Report and FICO® Score, you will begin your 7-day trial membership in Experian Credit Tracker?. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for your recent request to remove your personal information from our files.
Unfortunately, we are not able to delete your entire online account and profile at this time. We are legally obligated to retain records of requests for credit reports from the credit reporting agencies, to...

verify permissible purpose under the Fair Credit Reporting Act.
In addition, pursuant to Federal regulatory requirements, we must retain a customer’s core account information (including any-and-all records of customer complaints pertaining to such account) for six (6) years. Of course, we realize the sensitive nature of this information, and maintain this data with great care for security and respect for your privacy.
We did, upon your request, cancel your account, contact information, billing information, and financial information from our active database.
Thank you for your understanding in this matter.

Thank you for contacting us regarding the accounts opened at FreeCreditReport.com(R). FreeCreditReport.com(R) does offer a $1.00(dollar) 7-day trial membership in a monthly credit monitoring product.  Our website describes the offer in detail and the Order Form.  We feel it...

is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION:When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period**, you will be billed $17.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law.Our records indicate that [redacted] and [redacted] enrolled with FreeCreditReport.com(R) on January 27, 2015.  The memberships were not cancelled within the $1.00(dollar) 7-day trial period.  Consequently, in accordance with the published terms of our offer, the credit card provided was charged our monthly membership fee of $17.99 plus $1.12 sales tax for a total of $19.11 on February 3, 2015 and March 3, 2015, for each of the accounts. On March 3, 2015 we received notification to cancel the memberships.  As a courtesy, we have issued a refund of the monthly membership fees of $71.96 plus $4.50 sales tax for a total of $76.46.  Please allow 3-5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.In the future we recommend visiting www.annualcreditreport.com which allows consumers to request a free credit report, once every 12 months from each of the three nationwide consumer credit reporting companies.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with [redacted].Our records indicate that you enrolled with [redacted] on December 23, 2014, and followed by a request to cancel the membership on April 8, 2015.  At the time of...

cancellation, a 1-month courtesy refund was issued for $24.95 plus $1.56 sales tax for a total of $26.51.Customer satisfaction is our priority, as a courtesy we have issued a refund of $74.85 plus $4.68 sales tax for a total of $79.53 on April 10, 2015.  Please allow 3-5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with [redacted] may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:IMPORTANT INFORMATION: When you order your $1 Credit Reports and FREE Scores here, you will begin your 7-day trial membership in [redacted]. If you don't cancel your membership within the 7-day trial period*, you will be billed $24.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for expressing your concerns
regarding CreditReport.comTM.After doing a detailed search
with the information you provided, we were unable to locate an account in our
system that belongs to you. In order to better assist us in locating an
account, we are in need of additional...

information.   We would appreciate if you can provide us
with the following:a.) Full credit card number being billedb.) Bank statement indicating card being billedPlease
fax any supporting documents to:  (972)
390–[redacted] ATTN:
Consumer Relations Group (Complaint ID: [redacted])Or, you can mail to: PO Box 2390Allen, TX 75013Our customers are very
important to us and we look forward to hearing from you with the information
requested above.Please note there are several
websites that offer similar products, and in many cases, customers often
discover, after reviewing their billing statement, or the web site where they
enrolled, that the product is actually offered by a different company.Thank you for your
understanding and cooperation.

Thank you for writing and expressing your concern regarding your membership with FreeCreditScore.comTM.FreeCreditScore.comTM prides itself on providing an excellent customer experience, and vigilantly strives to provide the highest standards of customer care and satisfaction.  Based upon this...

complaint, we have cancelled your account and issued a courtesy refund in the amount of $17.99 to the credit card on file on February 12, 2015. Please allow 3 - 5 business days to process this refund which should appear on your next credit card statement.We appreciate the time you took to send us your comments and suggestions.  We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us.  It is through information provided by customers such as you that we are able to improve our products and memberships.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I accept the amount of $253.61 but would like to point out to Experian it is still $87.80 short.  The unauthorized charges taken from my account amounted to $366.40.Experian credited my account $24.99 and after filing a complaint with the Revdex.com, an additional $253.61, however, there still remains $87.80 in unauthorized debits from my account which I am entitled to additionally receive.  I will then be satisfied with the result.I will wait for the business to perform this action and will then consider this complaint resolved.
Regards,
[redacted]

Thank you for writing and expressing your concern regarding your membership with Freecreditreport.com(R). Our records indicate that you enrolled with Freecreditreport.com(R) on December 10, 2014, and followed by a request to cancel the membership on December 18, 2014.  Customer satisfaction...

is our priority, as a courtesy we have issued a refund of $17.99 on December 19, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles. At this time we would like to express our regret that your experience with Freecreditreport.com(R) may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up: *IMPORTANT INFORMATION When you order your $1 Credit Report and FREE Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period**, you will be billed $14.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge. Click here to access your free annual credit report available under federal law. Please be advised that the price disclosed when you subscribed was $17.99 We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with freecreditscore.comTM. Our records indicate that you enrolled with freecreditscore.comTM on January 30, 2015, and followed by a request to cancel the membership on February 13, 2015.  A welcome email notification...

was sent to the email address you provided at the time of enrollment. Like many merchants, we run an authorization to check the validity of the card information provided to us before providing services, so it may be that your bank temporarily listed the $1.00(dollar) authorization as a debit.  It was not a billing, however, and would have dropped off the account automatically within a few days. Customer satisfaction is our priority, as a courtesy we have issued a refund of the membership fee of $12.99 on February 13, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.   We would like an opportunity to clarify any confusion you may have regarding the trial period associated with the product. Day 1 of your 7-day trial period in freecreditscore.comTM  began on January 30, 2015 the day you completed your enrollment and viewed your credit report. Your trial period expired on February 5, 2015 after you had an opportunity to try out the product for 7 days. Consequently, in accordance with the published terms of our offer, the credit card provided was charged the monthly membership fee on February 6, 2015. Our records indicate that on February 13, 2015 you contacted us to cancel your membership, thru this Revdex.com complaint, which is after your trial in the product ended.     At this time we would like to express our regret that your experience with freecreditscore.comTM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:   IMPORTANT INFORMATION When you order your free credit score here, you will begin your 7-day trial membership in freecreditscore.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $12.99 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.   We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.

Our records indicate that you enrolled with Experian Credit TrackerSM on October 23, 2014, and followed by a request to cancel the membership on November 1, 2014. 

Customer...

satisfaction is our priority, as a courtesy we have issued a refund of $20.95 on November 11, 2014.  Please allow 7-10 business days for these funds to process to your credit card account.  It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.

At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure at sign up:

IMPORTANT INFORMATION:
When you order your $1 Credit Report & FREE Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.

We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on June 18, 2015, and followed by a request to cancel the membership on July 1, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment.

Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 for a total of $21.95 on July 3, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure on our product landing page:
Important information:
When you order your $1 Credit Report & FICO® Score, you will begin your 7-day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7-day trial period*, you will be billed $21.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.
Our records indicate that you enrolled with Experian Credit TrackerSM on May 23, 2015, and followed by a request to cancel the membership on June 1, 2015. A welcome email notification was...

sent to the email address you provided at the time of enrollment.
At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence. We feel it is important to keep the consumer informed regarding the ordering process. Our website displays the following disclosure at sign up:
IMPORTANT INFORMATION:
When you order your $1 Credit Report & FICO(R) Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $19.95 for each month that you continue your membership. You may cancel your trial membership anytime within the trial period without charge.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $19.95 on June 3, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on February 9, 2016.  A welcome email notification as sent to the email address you provided at the time of...

enrollment. On July 27, 2016, the benefits of the membership were upgraded and the monthly price increased from $19.95 to $24.99.  Notifications were sent regarding this change.  This was followed by a request to cancel the membership on December 14, 2016.  At the time of cancellation, a refund was issued in the amount of $24.99.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:* Introductory price of $4.95 for your first month of access, then just $19.95 each additional month. Cancel anytime if not satisfied.Customer satisfaction is our priority, as a courtesy we have issued an additional refund of $174.72 on December 16, 2016.  Please allow 3 - 5 business days for these funds to process to your credit card account.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for writing and expressing your concern regarding the charges to your Visa Credit card.
ConsumerInfo.com, Inc. (“CIC”) is an affiliated company of Experian, the credit reporting agency, and in that capacity provides consumers with credit monitoring services and internet...

access to their personal credit reports.
Our records indicate that a complimentary Experian credit score along with a trial membership in Experian Credit TrackerSM was ordered on March 12, 2014 utilizing a Visa Credit Card with the last four digits [redacted]. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on March 19, 2014.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $51.80 on October 13, 2014. Please allow 7-10 business days for these funds to process to your credit card account. It is also important to note that this refund may not be reflected on your credit card statement for 1-2 billing cycles.
We hope the above information is helpful to you in considering this matter

Thank you for writing and expressing your concern regarding your membership with Experian CreditWorksSM.  Our records indicate that you ordered a one dollar credit report along with a trial membership on November 24, 2017.  The membership was not cancelled; consequently, in accordance with...

the published terms of our offer, the credit card provided was charged our monthly membership fee on December 22, 2016.  A welcome email notification was sent to the email address you provided at the time of enrollment. Per your request, your paid benefits were discontinued, effective January 2, 2017.  You now have access to your Experian(R) credit report and FICO(R) Score once every 30 days, at no charge to you. Our website describes the offer and the order form details the terms and conditions of the offer, including billing at the end of the trial and monthly thereafter unless and until the customer notifies us of their wish to discontinue. The consumer agrees to these terms when submitting their order.  We have, as a courtesy, issued a refund totaling $21.95 on May 9, 2017.  Please allow 3 - 5 business days for these funds to process to the credit card account.We apologize for any misunderstanding or inconvenience.  We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.

Thank you for informing us of your recent experience with [redacted] Total. We understand how upsetting a potential credit card fraud situation can be.
[redacted], [redacted]. (“[redacted]”) is an affiliated company of Experian(R), the credit reporting agency, and in that capacity provides...

consumers with credit monitoring services and internet access to their personal credit reports.
Our records indicate that a complimentary Experian(R) credit report and score, along with a trial membership in [redacted] Total, was ordered on May 1, 2015, utilizing a [redacted] card with the last four digits 8203. Since the complimentary trial membership was not cancelled in accordance with the published terms of our offer, the card provided was charged our monthly membership fee on May 10, 2015.
Additionally, our records show that you contacted [redacted] on August 15, 2015, and stated that you are the holder of the [redacted] card, did not open the account in question and believed that the order was fraudulently placed with us by a third party utilizing your [redacted] card. In response, [redacted] cancelled the membership and issued a refund of $29.95 to your [redacted] card.
Since you believe that the order was fraudulently placed with us by a third party, we encourage you to file a police report and to watch your accounts carefully in the event of other fraudulent use.
Customer satisfaction is our priority, as a courtesy we have issued a refund of $90.85 on August 18, 2015. Please allow 3 - 5 business days for these funds to process to your credit card account. It is also important to note that this refund should appear on your next credit card statement.
It is unfortunate that you had such an adverse experience while dealing with [redacted], [redacted] vigilantly strives to provide the highest standards of customer care and satisfaction. Additionally, the statements ascribed to our customer service representative are not in accordance with our policies; we will be addressing these allegations directly with the representative, and will take the appropriate steps to prevent a reoccurrence of such events.
We appreciate the time you took to send us your comments and suggestions. We value the input from our customers, and assure you we will give serious consideration to the issues you presented to us. It is through information provided by customers such as you that we are able to improve our products and memberships.
We hope the above information is helpful to you in considering this matter.

Thank you for writing and expressing your concern regarding your membership with Experian Credit TrackerSM.Our records indicate that you enrolled with Experian Credit TrackerSM on October 29, 2015, and followed by a request to cancel the membership on November 10, 2015. A Welcome email notification...

was sent to the email address you provided at the time of enrollment.  Customer satisfaction is our priority, as a courtesy we have issued a refund of $21.95 on November 17, 2015.  Please allow 3 - 5 business days for these funds to process to your credit card account.  It is also important to note that this refund should appear on your next credit card statement.At this time we would like to express our regret that your experience with Experian Credit TrackerSM may not have met your expectation or our standard of excellence.  We feel it is important to keep the consumer informed regarding the ordering process.  Our website displays the following disclosure on our product landing page:Important information:When you order your $1 Credit Report & FICO® Score, you will begin your 7 day trial membership in Experian Credit TrackerSM. If you don't cancel your membership within the 7 day trial period*, you will be billed $21.95 for each month that you continue your membership.You may cancel your trial membership anytime within the trial period without charge.We strive for exceptional customer satisfaction and hope we have addressed your area of concern to your expectation.