Events & Adventures

Revdex.com:They have my information on fileSincerely, [redacted]

Ms. [redacted] signed up with our Minneapolis location on 12/14/2016 for a three year membership. Ms. [redacted] contacted our Accounting office today to inquire about her options as she was aware she was past the cancellation period. I have attached Ms. [redacted]’s contract for review. We advised Ms. [redacted] that...

we could freeze her membership access until a later time, or lower her monthly payments. Ms. [redacted] decided to move one payment back while she decided what option would work best. We have moved back Ms. [redacted]’s April 2017 payment until May 2017 to assist her.We provide 30-50 events every month in each city. We make no contractual promises about alcohol being or not being at events, but do allow alcohol consumption at certain events.  There are many events each month that do not revolve around alcohol.  For example this month we have Night at the Modern Ballet, Coffee Talk & Cards, Taproom Yoga, Full Moon Winter Hike, Sky Wars & Trampoline Dodgeball, Cooking Class, Book Club, and a Movie Marathon, just to name a few events that do not involve alcohol. It is always possible that some members go out after any event and get food or drink - that is something we do not control.  We would encourage Ms. [redacted] to try different events or activities that she will feel more comfortable attending, and we are more than happy to get Ms. [redacted] in touch with the Event Manager to assist her.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will accept the lower amount offered ($600) and close out the account. I have no desire for continued business with the establishment.
Sincerely, [redacted]

Company’s Response:
[redacted] signed up in our Santa Clara office on 9/14/2015, for an 18 month membership. We received a request to freeze her account for August 2016, in which her dues portion of her payment was waived per her contract, and her membership portion was still charged. We only have...

record of a month of freeze time request, therefore the next payments continued normally. We have not received a payment since 9/14/2016, Ms. [redacted] account is past due and she has been in contact with our collections department.In November 2016 we received a request from Ms. ** that medical issues were keeping her from utilizing the club. We did request documentation of this from her as we could work with her on her account once we had received that documentation. We received documentation November 14, 2016. It stated [redacted] needed a few days off of work, did not indicate any medical concerns that would keep her from utilizing the club, which is why attempts to collect payment continued.After further reviewing her account, we are willing to offer Ms. ** to pay $20 a month for the next 6 months, then raise the payments back to $75 until the balance of $947.03 is paid in full. We are also willing to add her unused time back to her account and make sure she has that time to use once she is able to utilize the club. We hope this will resolve the member’s concerns and work for her in her current situation! I have attached the payment history and contract for Ms. ** as well. The other option for Ms. ** is to settle her account balance with us with a  one time settlement payment, we have offered a lower amount than is listed above. If the member wishes to accept the settlement we will close the account with no further balances owed once received.

As her concerns were in regards to events we requested our city managers reach out to her to assist, we had Geoff in the Dallas club call her to address any concerns she was having and apologize for any issues.  Prior to receiving this Revdex.com it was our understanding that the conversation went...

well and Ms. [redacted] was planning to meet Geoff at the roller-skating event, as well as advised Ms. [redacted] to come meet Jacque who is the regional manager over our event managers and all events, she was hosting three events within the last week. Our goal is to make sure we are making every member feel welcome and comfortable at events.
 
 
If Ms. [redacted] wishes to close her account still, we will need to work out a settlement with her on the balance owed. We have offered $900 to close the account which can be made in up to two payments. Please let us know if this will satisfy the concerns! If we can do anything else in regards to the events or making sure you are welcome, please let us know we definitely want to.

Nature of the Complaint: Billing or Collection IssuesConsumer’s Original Complaint:I joined Events and Adventures in December 2016 while I resided in Phoenix, AZ. I interviewed for the club, and was asked to join. After discussing my options in case I were to move because I was looking at a...

possible relocation, I was told I should have no problem canceling my membership without penalty. I paid an up front fee and the first 2 months, never attending one event. Shortly after my second monthly payment, I changed employment and I asked to cancel my membership as I moved to a location the club does not have events. I never received confirmation that my membership was cancelled but my account was not charged again so I thought it was taken care of.. About 3 months later (May 2017) I was informed by my previous residence that I had mail from them, containing bills for the previous months. I then contacted my original sales person, she no longer works there, but told me to call them and discuss the situation and I should be able to get out of my contract because I am residing in a place where they do not operate. No avail, they wanted me to pay for the remaining $1800+ for the rest of my contract fees. I eventually was offered a $1000 settlement and to think about it and let them know. I am at a loss, after showing proof of my current residence, they insisted that I pay for the remainer of their services.  I didn't attend one event, and am unable to participate now that I moved. I was told I would be put on e-mail billing in the next month if they did not hear from me. I did not receive any emails, post May, about this issue until yesterday (July 20, 2017).I was informed that my account would be sent to collections on July 31 unless I agree to pay a $1400 settlement. Any help in this matter would be appreciated.Consumer’s Desired Resolution:I would like to be freed from my contact, free of charge.Company’s Response:Ms. [redacted] signed up on 12/22/2016 in our Phoenix office for an 18 month membership access. She agreed to the cancellation policy on the agreement of three business days. As a courtesy we do waive off dues payments owed for members who are relocating as they will not be able to utilize the club, however the membership balance does remain owed. We received the proper documentation from Ms. [redacted] to waive off her dues payments and have offered a settlement on the remaining balance. We did receive her request to remove her from automatic payments in February and have honored that, however we have not received payment since 2/22/2017 and the balance is on the verge of being processed to collections due to non payment. We have been attempting to contact Ms. [redacted] since February 24, 2017 in regards to reconciling her balance owed.  We have attached the email attempts in regards to following up with the member’s request, we would encourage the member to review spam folders in case they were mistakenly placed there. We did receive a notice that the email we attempted to use for billing kicked back so we proceeded to mail the bills. I believe we had an incorrect email at that time. I have attached the bills as well.At this point we would love to reconcile this with the member as she is no longer able to utilize the club. Please have her respond to our settlement offer as we do not wish for the balance to continue to be escalated to collections.

Ms. [redacted] signed up with our Minneapolis club for a three year membership access that began 7/21/2017. Ms. [redacted] signed that she understood our policy I have attached this part below. Ms. [redacted] has paid a total of $210.41 on her agreement and her membership and dues balance does still remain...

owed. We would be more than willing to give her some event credits to assist in utilizing the paid events on us! We do advise upon signup  and initial phone conversations that some events do have additional costs depending on what it is, although we have many free events! If Ms. [redacted] does still wish to close her account we can look into a settlement on her remaining balance to close her out if she wishes to do so!

Complaint: [redacted]
 
I am rejecting this response because:
Events & Adventures,I am not looking for a “settlement”.  I am also not looking for a refund of the year and a half of members fees and dues that I have paid even though I attended only two events.  As I have stated in a previous email during the second event I was made to feel so uncomfortable and unsafe due to another member I simply stopped going.  I have been contacted by the president of E&A and plan to deal with that incident shortly.  That stated I have paid all my dues and fees despite that and am only looking to cancel my membership and not have any further contact from E&A again.As stated in the contract I am only obligated to pay the dues/membership fees until “E&A terminates your membership”.  As your website shows you must be single to be a member as I am no longer single I cannot be a member and should not be paying for a service I cannot use.  I also assume since you took my word for the fact that I was single when I signed up for the service and did not request my divorce papers as proof that you will take my word that I am no longer single in this circumstance.I will not be bullied into paying further fees or dues as I have stated previously.  If my membership is not cancelled effective immediately I will have no choice but to take legal recourse in this matter.

Company’s Response:Ms. [redacted] joined our club on 6/26/2017 in our San Francisco office. The cancellation policy on the contract is as follows: Ms. [redacted] only needed to send in a certified letter to us requesting to cancel in the first three business days in order for a refund to be...

processed. We did not receive a letter therefore no cancellation was processed. We request a certified letter in order to ensure the member receives a receipt of delivery to us. After reviewing Ms. [redacted]’ concerns we will honor the cancellation request. We have refunded her the full amount paid at sign up. We apologize for any miscommunication in regards to these matters. We have attached the receipt for the refund as well as the original agreement that was signed. We do make sure our staff advises of the cancellation policy prior to all new members agreeing to the membership.

Company’s Response:Mr. [redacted] signed up in our Phoenix office on 08/03/2016 for a 24 month membership access. We advise our members of the cancellation policy and have them sign two times they agree and understand the policy. The president of the company has gone to great pains to keep our...

membership agreement to two pages so that members can read the whole thing. After the first three business days the member will owe the remaining balance on the contract if no request has been made to cancel. Please see below:We never received a written request to cancel nor did we receive a verbal request within the first three business days. We first advised the member of the cancellation policy in April of 2017. We did work with the member and lower payments on his account in May 2017, he paid one payment at that time of the lowered amount and has not paid again since May 2017.Our contract is very specific on cost for membership, dues and that some events have extra costs, we also have the member sign they understand and agree to pay what has been listed. Please see below:We did receive a call from a local news station in July 2017 as the member requested they contact us on his behalf, requesting general information on our policies, contract, defining terms of the contract and any options we have to close the account which would be a settlement on the balance. We did advise her we can do a settlement if the member contacts us for 50% of the remaining balance owed which is as low as we can go. The news station employee stated she would advise him of his contract terms and have him contact us directly for details.We then received a call from [redacted] and [redacted] 8/9/2017 and we agreed to hold the account until November 2017 and that we would discuss a settlement on the account in October 2017 when that was more feasible. We would never disclose information on a member’s account unless we had express permission verbally or in writing. We have since increased our policy on this even further since this, we no longer discuss accounts within anyone other than the member unless they are the legal guardian of the member or they have power of attorney for that person, we also require documentation of this. We grandfathered Mr. [redacted]’s mother into that policy since he had already given permission for her to handle the account with us.His mother stated Mr. [redacted]’s email was no longer good and to contact her only so we have done so aside from regular statements being sent. She stated she would be paying it to help out Mr. [redacted], she called back in October and we went ahead and arranged a plan to send a check for 50% of the remaining balance to us. She continued to ask for more time to pay and we continue to extend the due date, she then advised us it had been sent and we never received the check, and the last time we spoke to her in February and March she stated we had cashed the check and should have accounted for it. We have done all of our research and cannot see any checks deposited for that amount, from this member nor anything remotely close to it in our accounts. We have requested the member send us anything they have showing that Events & Adventures has received and deposited this settlement payment so we may review but have received nothing in response.At this time we have not received a payment from the member since May 2017. Due to receiving this Revdex.com we can extend the collections date out until 4/1/2018. However if no payment is received before that date, the settlement is no longer an option and the full balance remains owed. The account will be processed out to collections that day and will no longer be in our companies hands. We feel we have been more than accommodating to Mr. [redacted] in giving him time to work out arrangements for his account and would like to extend one last offer to take the settlement prior to 4/1/2018.

Case #: [redacted]Company’s Response:Ms. [redacted] signed up with us in our Seattle location on 3/10/2016 for a three year membership access. She agreed to fulfill the full agreement and signed that she understood the cancellation policy. I have attached the agreement for reference. We received a...

cancellation request in writing on 7/11/2017, outside of the three day cancellation policy. However we did remove Ms. [redacted] from automated payments per the contract and have placed her on billing- no further automated payments will process. The balance remaining does continue to be legally owed at this point.We reached out to Ms. [redacted] shortly after receiving the letter to address her concerns and advise of the policy. We are more than willing to work out a settlement on the remaining balance with Ms. [redacted] to close her account and reconcile any issues she may have. Please have Ms. [redacted] let us know if she wishes to do so.

Geoff did indeed talk with me, and he asked me to give them another chance. He said nothing about meeting with Jacque. After telling him I would attend the event, I had second thoughts. I am just not comfortable being around the same people who have ignored me in the past nor will I accept the small turn-outs which go against what was promised when I joined. I am not changing my mind. I was duped into believing this was a large and diverse with attractive and compatible singles. I was led to believe Hosts would facilitate a welcoming environment. And I for sure did not sign up for spending time with people who make me feel uncomfortable with their unwanted attention or their lewd behavior such as wearing ripped pants and not wearing underpants.
 
When I rethought Geoff's offer, I decided to not go. I called the very next day and have yet to hear from him or anyone else. In addition, I called the corporate office in Washington and received no response. Finally, Several weeks ago I was told to call Elizabeth in Arizona. She has also declined to call me back.
 
This situation is not fixable in regards to me staying in the club or paying them any more money. I hope my complaints help others, but I am done. I am willing to pursue legal action if needed and have seen several other reports about this company and its unsatisfied promises. In Chicago there was a class action suit against them, and I am more than willing to enact the same kind of pressure.

We have been in contact with this member. Attached are the emails documenting that she has agreed to lower her payments and move them back a few months to help her in this time of need. Please see her attached contract and documentation

Ms. [redacted] signed up in our Houston office on 6/16/2015 on a six-month contract. We interview every person who wishes to join and try to filter out those who would not fit well in our club.. We do not make any guarantees regarding our membership demographics as we are a social activities club...

not a dating service.  We make this clear to potential members before they join. The demographics of any individual event varies depending on who signs up.  Even if we have an equal number of men and women signed up for an event we cannot predict how many of each sex will actually show up at that event. The only age restriction in our club is that all members must be over 21 years of age.
As Ms. [redacted] stated, the contract she signed allows for a three-day cancellation period in which Ms. [redacted] could have contacted us to receive a refund, and no longer be responsible for the balance on the account. If Ms. [redacted] can provide documentation she sent a certified cancellation letter postmarked within the first three business days we will accept that as cancellation. We received no such letter.  We first received a cancellation request from her in July 2015, outside of her cancellation period, therefore no refund is owed.When we did not receive payments from her for over 90 days, we notified Ms. [redacted] the account would be going to collections and she requested we cease contact with her. I have attached the contract and payment history as well. The balance of $500.00 is with Keynote Collections, their contact number is 847-788-1530.

We cannot locate this member in our system. The information says this issue occurred three years ago, can the member please provide more information to help us locate the membership. Name and phone number are not coming up in our system.

Complaint: [redacted]
I am rejecting this response because:To say that I'm claiming the contract is fraudulent because "it does not say what [I want] it to say" is offensive, patronizing and patently incorrect. I read the contract, and I signed it, but when I discovered that I had been led astray by your salesperson who bent the truth to appeal to my interests, I sent a letter within the allotted time period cancelling my membership. No, I did not send a certified one, but to expect me to pay $500 for a misrepresented product because I didn't certify a letter is ridiculous. Furthermore, the company claims that if they were being dishonest, "customers would quickly have a pile of complaints and a member mutiny." Have they looked at any of their reviews online? Try Yelp. Try the Revdex.com. Try Consumer Reports. In my investigation of this company's practices, I've also discovered that members are offered incentives to leave positive reviews online to counteract the negative ones. Sketchy indeed. Again, at this point, I'm not asking the company to refund me anything. I'm merely asking that they remove the $500 charge from my account with the collection agency. If the company is, as they claim, so successful, $500 shouldn't matter to them. But it matters to me, because I refuse to pay any more for services I never received. I'll be moving forward with my investigative report into Events & Adventures' dubious business practices, so if you'd like to direct me to someone who can make a statement on behalf of the company, I would be eager to her his or her side to ensure I publish a response to the dozens of people who have agreed to go on record about their negative experiences with the company. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
The company seems to be under the impression that their statement "We do not make any guarantees regarding our membership demographics as we are a social activities club not a dating service" applies to all their branches, but it certainly wasn't the case at the Houston branch. Again, I was told there were plenty of people my age enrolled and that it would be a good way to meet men. I was also told that there would be events that would fit my schedule (there were very few) and that they would very rarely require an additional payment (nearly all of them did). I was shown a "sample" site for my area when I was in the office that listed events at times I could go to and that did not require additional payments, but when I got home and saw the actual site, it was completely different. That is blatant false advertising. 
I do not have proof that I sent a "certified letter," because I didn't send a certified letter. The contract stated that I needed to send a letter by the end of the three-day period, which I did, but I had no idea at the time that this would become enough of an issue that I'd wish I'd sent a certified one. No options for emailing or calling were provided, or I would have done that. 
Every contact I've had with representatives from this company (aside from my initial interview in which I was pressured to sign up right then) has been rude and unhelpful, and they have never once attempted to work with me to settle this. Based on other reviews of this company, I'm clearly not alone in finding their services to be a scam and their billing to be spurious. They have failed to explain how their inability to provide the kind of experience I was told I would be signing up for merits a $500 payment on my part. They already have nearly $400 of mine that they refuse to refund. I have spent hours trying to take care of this issue -- hours that I could have been spending doing something useful. I am not paying any more money to this fraudulent, deceitful company.  
 
[redacted]

Ms. [redacted] signed up in our Denver office on 10/10/2017 for a 24 month access. We have added 6 months to the membership free of charge so she is currently expiring 04/10/2020. We do have events all over Denver Metro, it is a large city and we try to spread out events out as much as we can to cover...

as many areas for our members. Most of the events are in the downtown area since that is more centralized. If the member wishes we can have her speak to our event manager in that city to see if there is an area we are missing or if we need to have more events in a certain area. We are always open to feedback and trying to accomodate our members.  We do advise there are some events that cost extra. Here is what is guaranteed on the contract:Our freeze policy is listed on the contract, it is a pay now use later policy. The member freezes their membership so they do not lose access they will be paying for. The time is then added to the end of their membership.We absolutely advise our members of the cancellation policy and have them sign two times they agree and understand the policy. The president of the company has gone to great pains to keep our membership agreement to two pages so that members can read the whole thing. After the first three business days the member will owe the remaining balance on the contract if no request has been made to cancel. Please see below:We are more than willing to work out payment arrangements or settlements with our members. We have reached out to Ms. [redacted] to try to resolve this on our side as well. We do allow members who enter into relationships after their membership starts to continue attending events, they can even bring their significant other if they wish. We do not allow married members in our club however. We are a singles group but we are an activities club not a dating service. If the member has legally married we can look at her account again if she will provide a certificate of marriage.We do not advertise ourselves as a discount club, the goal of E&A is not saving money it is to create a fun atmosphere for a lot of singles. We DO try to get the best deal for members that we can and we lose money every year on the event product by a substantial margin. We do have to limit number of attendees on certain events so we can reserve spaces. If that is a repeated issue the member is seeing we are more than willing to address that Event Manager and make sure we increase the number of attendees for the events in that city. Most free events have no limit on attendees. All of these concerns we can definitely bring to our Event Manager and resolve if the member wishes to do so. We would love to add some event credit to help the member go to more events on us as a courtesy.There is no refund owed on the membership or dues, in fact a balance remaining owed. We can work with the member on this or event do a settlement on the balance to close the membership if the member is still unsatisfied with the service. However the member has only attended 2 events per her complaint and we provide 30-50 a month. We would encourage the member to try more events and we will provide event credits to do so!

We are sorry [redacted] feels disheartened; Events and Adventures do not intend to do that. [redacted] joined ourclub on 06/19/2013 in the Seattle office. She attend and event on 06/22-Hike, 06/25-Mingle, 07/01- Mingle,07/14-Comedy club, 08/03-New member Ice breaker/mingle, 08/26-Mingle, 09/05-Museum of...

Flight, 11/24-Archery. She has a full calendar of events to attend; 30-40 a month with a huge variety. She did attendmostly mingles, which are typically held at a pub. The place of meeting is disclosed when signing up forevents. The attachments included please review; they have the statics of men and women that attended eachevent she attended. As a courtesy, in October we did give her $35.00 in event credit for her to get out andexplore more events.She is correct; our cancel policy on the contract is 3 business days from original agreement. She did notcontact us until 10/18/2013, which is outside her cancellation period. She had not made a payment since11/20/2013 so [redacted] (Cancellation Manager/ Collections) contacted her and asked her to make a payment inthe amount $91.56 and told him she was getting a full time job and could continue payments. We still havenot received anymore payments from her. If a member has financial issues we typically try to worksomething out with them. So we have attempted to do things to help her situation, but none have beenreciprocated. Since we did not receive a payment since 11/20/2013 after failing to make payment with[redacted], she was sent to collections 06/19/2014. Once a member is in collections we are unable to furtherassist them.
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]