Events & Adventures

Complaint: [redacted]I am rejecting this response because it does not take into account any of my actual problems as outlined in several previous messages. Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have an email stating I would have to prove relocation,  eluding to the fact I would receive a refund.  I never would have signed up had I not been "pressured " to sign up that day,  with the assurance I could get a refund if relocating.

Complaint: [redacted]
I am rejecting this response because:I was informed while sitting in the office that I can CALL them to cancel my membership! I did so the following day! I called and asked specifically for the person I had met with and informed the secretary when SHE ASKED what is it n relation to and I told her I wish to cancel my membership. She told me he was out for lunch and that she would have him return my call. I told her to please transfer the message to him because I cannot afford it and she said ok.A few weeks later I am being informed that the membership was not cancelled and that I have to pay the balance. I informed them that I had called and requested my membership to be cancelled and was told it is now too late and I need to pay.I wrote them messages and even went there in person to cancel it and they were adamant to collect money from me for services I have not used or have attended anything.I did a few quieries and found out that this is a regular thing for this company! I do not wish to defame this company, I just want to have my name removed from their company and for them to remove my name from the credit place!

Ms. [redacted] signed up with our Minneapolis club on 12/22/2017 for an 18 month membership access and agreed to the terms of the membership agreement. We do provide 30-40 events a month, some of the events do have extra cost which we advise upon sign up and is clarified on the agreement. Below is the...

cancellation policy for our membership, Ms. [redacted] is past her cancellation period:We have reached out to Ms. [redacted] with some options however in regards to her concerns. In regards to events we would love to have Ms. [redacted] coordinate with our event manager directly to see if there may be more events she could recommend for her to attend and possibly find a different group of our members to meet. We cannot guarantee demographics but do want our members to enjoy their time in the club, we want to facilitate that for Ms. [redacted]. We can even offer some event credits on us to attend some of our cost events if she wishes.We can work with Ms. [redacted] on her membership balance and payments as well if she is willing to work with us. We hope to find an amicable resolution for our member.

As Ms. [redacted] no longer wishes to utilize the club we would be more than willing to speak with her in regards to a settlement on her remaining balance owed. We can close the account once that is resolved. Please have the customer contact us directly and we will do so.

Please review attached documents[redacted] signed up with our Chicago office on 10/31/2016 for an 18 monthmembership. We do not offer trial periods for our club as it is a private club however perher contract we stated she could downgrade to a 6 month membership within the first 60days if she...

wished to do so. The contract that was signed shows that in order to cancelthe membership we would need a certified letter sent to us within the first three businessdays. After that the balance remains owed on the membership and dues. Please see below.We have also attached the contract for Ms. [redacted] as well. We first received notice that Ms.[redacted] wanted to cancel in December 2016, over a month after the contract had beensigned. Ms. [redacted] card was declining prior to receiving notice of her cancellation request.We have been advising Ms. [redacted] that she was past due and have not received paymentsas well as trying to reach out to her with options and any questions in regards to thecancellation policy. Ms. [redacted] has requested for us to cease contact with her and send theaccount to collections. We have marked the account to be sent at the end of March 2017,we want to give Ms. [redacted] more time to work out something with us. Please have Ms. [redacted]contact us as soon as possible if she wishes to take car of the balance remaining owed. [redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Complaint: [redacted]
I am rejecting this response because:I no longer wish to have direct contact with this company. I am asking to be released from the contract in its entirety for the reasons I have stated earlier. 
Sincerely,
[redacted]

Complaint: [redacted]
It may be under my maiden name [redacted]...

[redacted] -- last four of ssn [redacted]. The account has since gone to collection (keynote consulting) and I have tried to dispute it that way but they wont listen to me b/c they are not the original debtors.  I do thank you for taking the time to look into this & helping me come to a resolution on this matter! :)
Sincerely,
[redacted]

Ms. [redacted] joined our club on 12/19/2017 for a 24 month membership at a cost of $2195.00 in membership and 24 payments of $30.00 dues ($720.00). She agreed to our cancellation policy which is in accordance with Washington state law: Any cancellation must be in writing by certified mail, return...

receipt requested. You understand and agree that E&A, except as specified in this paragraph or as the law requires, does not grant, and you shall not request refunds, cancellations or revisions of any kind.  You also understand and agree that this Agreement has been signed at E&A’s offices and no “cooling off” period that would apply to door-to-door solicitations applies to this sale. If you are entitled to cancel this Agreement, E&A will stop charging your account for your Monthly Dues as of the date your Membership is canceled and refund to you any fees paid in advance and not due as of the cancellation date.  Except as specified in this paragraph, any cancellation will be effective thirty (30) days after written notice by you or E&A or at any later date specified in any cancellation by E&A. If you have not yet attended an event, you may cancel your membership within 24 hours (one business day) of signing this agreement for a full refund, or within 72 hours of signing it (3 business days), but will be liable for a $400.00 fee to cover the costs of member interviewing, evaluation and processing by E&A. Please send certified cancel request letter to: 1400 N Gilbert Rd, Suite E, Gilbert, AZ 85234Ms. [redacted] did not request to cancel in the first three business days therefore no refund is owed and the balance remains due. The policy is specific that the signer will not request or be granted any other cancellations beyond what is in that paragraph. Ms. [redacted] agreed to the full agreement which we also state further information in regards to her complaints two very important sections:MEMBERSHIP BENEFITSE&A will make available to you, as a Member of E&A, a minimum of fifteen (15) activities or events each month provided you continue to pay your Monthly Dues and remain eligible.  Events will be announced in our newsletter or by other means and materials. You will generally have a chance to sign up for these activities or events on a first come, first served basis.  You understand that not all events and activities will always have enough openings for all Members who wish to take part. The selection of activities sponsored by E&A shall be made by E&A, at its’ sole discretion.  While many activities and events will be made available to you at no additional cost (beyond your Monthly Dues), you understand that other events require that you pay additional costs, called Event Fees in this Agreement, to partake in certain activities, either in advance at the time you register for the activity, or upon arrival at the event.MEMBERSHIP BENEFITS.  You understand that the activities offered by E&A may vary from time to time and will be selected as E&A deems appropriate in its sole    discretion. E&A MAKES NO WARRANTIES, REPRESENTATIONS OR GUARANTEES REGARDING THE NATURE, FREQUENCY, LOCATION, COST OR QUANTITY OF OR MEMBERSHIP PARTICIPATION IN ANY SPONSORED EVENTS OTHER THAN AS EXPRESSLY SET FORTH HEREIN. Payment of the initial membership charge is for the right to membership only and helps E&A recruit new members.  It does not guarantee you any specific good or service.  Payment of dues helps pay for membership communication, but even the dues is used partially for member recruitment.  You pay market price (often with market based discounts) to attend most events. E&A uses most of the membership charge and dues for membership recruitment so you have more members to socialize with, member communication and overhead.Our responsibility in regards to events- we make no warranties or guarantees in regards to location of events. We do however have many events all over the Seattle area. We would love to partner Ms. [redacted] with our Event Manager in Seattle to further facilitate her attending events. We also always have the option to freeze the account which will hold Ms. [redacted]’s account access if she is not utilizing the club.Our sales staff is required to review the cancellation policy with every member which is why we specifically have an extra signature spot for our members to confirm they are aware and agree to the cancellation policy. Please see below:**consumer personal information was removed by the Revdex.com.**We are willing to cease contact in regards to Ms. [redacted]’s account if that's what she wishes, however the balance will remain owed. If the member defaults on payments the account will be sent to collections once over 90 days past due which we would need to notify the member of. We can place Ms. [redacted] on invoicing which we have done, so that no further recurring payments are processed and she will need to contact us directly to arrange payments. We can work out a settlement on the account balance to close the account as a courtesy if she no longer wishes to utilize the club which we have advised her. Please let us know if she wishes to do so.

We are willing to accept the settlement amount of $600 to close her account as she requested. We just need to process the payment, we will need the member's information to do so, once that is processed the account will be closed in good standing. No further collections attempts will be taken once we have received the $600!

Complaint: [redacted]
I am rejecting this response because: This is not what I agreed to. What was discussed with myself and the sales person (Saman) was meant to include a provision allowing me to terminate within 60 days in addition to the 6 month "downgrade" option. When I was signing the contract it was with the expressed intention that both provision were in effect. I submitted notice of termination on Dec 2nd well within the 60 days I was supposed to be allotted. This was clearly was ignored. On the same day, I cancelled my cards and closed my accounts. On Dec 5th E&A attempted to charge my card which is the first time they have ever tried to charge me beyond the initial "deposit" that was collected. E&A also attempted to charge me on Jan 5th and Feb 5th, each time it was declined because they are trying to charge a card that is no longer active. And each time, I remind E&A that I cancelled in Dec and have no intention of pay them any money for a service I am not using. I am no longer even living in Chicago, which I told them when I emailed them about my desire to cancel. They are well aware of the reason why I had to cancel. I lost my job and had to move in with friends in Texas. They even went so far as to tell me that I can cancel under the proviso that I am not close enough to one of their Clubs" but because I do not have anything with my Texas address on it (due to me moving around so often right now), they are still refusing to accept my termination notice. They have no desire to work with me or to settle this otherwise I would not have had to come to the Revdex.com. I have been in contact with E&A via email for months now and not once have they ever expressed a desire to do anything other than hassle me for more money after I have tried to cancel several times. They pressured me to sign this agreement even when I wanted time to think about it, they have lied to me about the flexibility of my termination which was supposed to be part of my contract and charged me for services I have never used. I will not now, or ever pay them after the way I was treated. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I no longer wish to be a member of this club. I was not comfortable around the people I encountered and do not feel that by adding credits it will make me feel any more comfortable. 
Sincerely,
[redacted]

I do not have anything certified as I sent it regular mail I believe it was to the place where I signed the contract. However, I did attached a screenshot of the email I sent in December requesting the address so that they can cancel my account which I received no response.Also, as per your email now it states that I cancelled my membership MARCH 2015 as you can see by the screenshot events and adventure continue to attempt to deduct my account way into JUNE 2015. which is my point! I spoke to a lady who was rude as heck to me and she told me that she would not stop deducting my bank account and that she would not cancel my account period. so eventually I got so upset I told her to take me to collections b/c at that point that was the only way I can think of that would get them to stop trying to deduct my account and accumulate charges on my account b/c she did inform me that each time the funds were rejected my balance would go up. several months later is when my account was sent to collections. Which is probably why my balance went from $2995 (contract) to $3400 (whats in collection) none of which include what I had already paid. Like now no one cared about what I was trying to tell them, they just wanted my money! Regardless of the fact that I never used the product/service

The contract was attached on the last response, the balance did not increase from the original contract amount that was agreed upon by both parties. The membership cost for this account was $2,995.00 and $1080.00 936 payments of $30.00) dues. Ms. [redacted] paid $599.30, the remaining balance was sent to collections after non payment.If Ms. [redacted] did cancel within the first three business days as the contract allows for (from 9/4/2014) she may submit proof that the certified letter was sent to us during that time frame, it is always possible it was not received. We are more than willing to review the account with any documentation that a cancellation request came to us within the time permitted.

Complaint: [redacted]I am rejecting this response because: The company states that they have no record of my cancellation request. Yet how is it that they have received no payment, no contact and no use of an account for over three years? If I am paying the extream fees that Events and Adventures is demanding for their event planning, I would have been using the service.
There was no prior warning, contact or indication of a past due account- the first I have heard from the company since my cancellation in May 2013 was when I received a letter from the head office dated October 21, 2016, stating my account was past due and to contact them. Once I explained that I had cancelled my contract, I attempted to find the email proving the cancellation of my contract.
I then called the office back on November 30 to explain that I had been unsuccessful in locating the email. I was told my account was going to collections, but if I worked out a payment plan, I would be offered 50% the amount owing. I was told I owed $3295- though I have no idea how they came up with this amount. There has been no break.down of costs- yet I am expected to pay over $3000 to a company I stopped doing business with over 3 years ago. No one attempted to contact me to figure out why I was no longer signing up for events, or paying for my contract. One would think, that if a customer stops paying for a service, that the company would either send them a letter asking about payment, or would try to contact that person in some way asking about payment. No one ever contacted me.
Therefore, I was under the impression that my contract with this company was cancelled and I had no need to continue contact  them further.
 
Sincerely,[redacted]

We do not believe our staff misinformed Ms [redacted].  We believe she misremembers the meeting - it is an hour conversation and it is easy to forget things or remember them inaccurately.  However we DO know what we train our sales people to say because we work with them every day and know what is going to be said in that conversation with regards to our scope of services. That is one reason for the written contract - to  make sure there is no misunderstanding about the exact services being rendered to the customer and exactly how much the customer is expected to pay for those services.  For her to expect us to do things beyond the scope of the contract would be the same as us expecting additional membership payment in excess of what the contract requires.  Her claim the contract is fraudulent is only a claim that it does not say what she wants it to say.  We have kept our contract to a simple 2 pages specifically to ensure customers can read and understand the whole thing. Over the past 30 years we have worked hard to make sure sales people say exactly what they are supposed to say to the customer because it is better for them to not join than to join if they are just going to become a cancellation issue.  Customers also talk to each other after the interview since they attend events together.  If we were being dishonest to customers we would quickly have a pile of complaints and a member mutiny.  We even get emails from members if an event manager fails to get the best possible deal on an event.  Also if a specific sales person was sneaking around making a specious claim we would get a series of complaints about that customer and that issue as customer after customer went to events and realized the lie.  We would immediately fire that sales person and make adjustments for the customers as necessary.  This is not one of those situations.

idid call within the three days and I have emails from both Wendy and Danielle. Neither party would take my phone calls or speak to me. I did send her a picture of me and my husband whom I have supplied current divorce paperwork for. I never used the services because I was under the impression it was cancelled due to me calling within the three days. I spoke to the initial intake individual and told her directly that I wanted to cancel. Shortly after she would not take my calls. I want this removed immediately since I did follow protocol and if your employees had performed their job correctly this would have been cancelled. I will not make a payment arrangement on something that I followed directions on. Please remove this from my credit report. I have gotten a lawyer and will proceed if necessary. This is not a threat but to inform you of my legal rights. I have the valid proof necessary.

Complaint: [redacted]I am rejecting this response because: There has been no resolution. I want this removed from my credit and I will continue to be persistent until you do. I have provided you plenty of documentation in order for you to see your sales person sold me a package under false pretenses. I sguest you view the responses more closely. I have chosen to take this to court and Sue your company we will request the so called recorded video she also stated was going on at the time. Im asking you to reconsider your options and take note of the kind of sales people you have employed. Sincerely,[redacted]

We do apologize for the inconvenience and the member's concerns. Currently we do not have any class action lawsuits against us in Chicago area to our knowledge however. We wish to resolve this amicably and can offer the settlement as previously advised. Otherwise the account will go to collections for non payment once it is past due 90 days.

Ms. [redacted] signed up for an 18 month membership access on 6/22/2017, and signed amembership agreement with us. I have attached this for your records. The cancellationpolicy in order to no longer owe the balance and to receive any kind of refund is threebusiness days. After the first 24 hours but...

within 72 hours the $400.00 fee does apply.You can see where our employee did go over the cancellation policy and highlighted thearea specifically. See below:However we did not receive the letter requesting Ms. [redacted] cancellation until7/10/2017. Per the agreement we did remove her from recurring payments and placedher on manual billing, see that clause below:The member legally owes for a membership and dues balance and we did offer asettlement to attempt to release Ms. [redacted] from her agreement. Please see below thatthis was made clear and agreed to by Ms. [redacted].We can also just lower the monthly payments on the total balance owed if she wishes to