Etsy, Inc.

Etsy is the worst company EVER. I purchased a 300 dollar table from [redacted]. I paid 189 dollars to get it shipped to my house. The table arrived to my house damaged. The seller told me to file a damage claim with [redacted]. [redacted] picked up the table, inspected it, and then shipped it back to the seller. After weeks, [redacted] says my damage claim is denied because the seller IMPROPERLY PACKAGED IT. [redacted] told the seller that they only insure items that they package. They asked if they could repackage it and the seller said NO, ship it as is. Now of course the seller will not respond to my messages and Etsy says there is nothing they can do. Etsy and the seller think that it's ok that I have no table and no money. WHAT ON EARTH?!!!! [redacted] stole from me and Etsy let them. I have now contacted my bank. I can't believe this website does not back their customers. That is A WEEKS WORTH OF MY PAY. Unacceptable. Whatever you do, DO NOT SHOP ON ETSY!

Review: I made a purchase on Etsy for a product that was supposed to receive exterior weather proofing. This item failed after seven months. Etsy only allows for feedback to be posted or a complaint filed within a 60 day time period. The expectation of this product was to last for years with this coating. The seller did not have to communicate or resolve the problem at all and Etsy refused to work at resolving this situation at all also. Etsy also went on to say that I could do nothing to post or provide feedback about how this seller is getting away with falsely advertising a product because it will continue to fail past the time a complaint window can be submitted. They will continue to mislead buyers who will not be able to see the product they are buying. I reached out to the seller of this product who failed to make any effort to resolve the situation.Desired Settlement: I would like to receive a new sign or a refund for this item and I would like to be able to post feedback to warn other buyers of the outcome of their purchase if Etsy and the sellers it facilitates continue to collude in selling products that fail beyond the date others can be warned or the situation resolved.

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated November *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that he purchased a personalized sign from a seller on Etsy (the “Seller”) and that he is displeased with the durability of the sign after seven months of use.To reiterate, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer did not open a case on Etsy for this transaction. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. If necessary, Etsy Administrators may assist in the mediation of the dispute. Unfortunately, as previously advised by an Etsy Administrator, the 60 day window to open a dispute for this order has expired. As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system. Once the eligibility to file a case has expired, it can not be reinstated. In the complaint, the Customer has also stated that they wish to leave a public review for this transaction. Unfortunately, in accordance with Etsy’s policies, the ability to leave or edit a review also expires 60 days after the estimated delivery date and can not be reinstated.In the event the Customer has any further questions about Etsy’s dispute or review systems, they may contact our Trust team for more information at [redacted].We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].Sincerely,CarlyEtsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Nothing has been resolved. You are enabling sellers to peddle goods that expire outside of a time period that an item should last. Not only do you not help mediate a resolution to the problem you don't have a means to warn or leave feedback for others that look at a prospective buyer. For all I know the vendor that stole my money has done this multiple times before but there is no way I could have known that. I purchased an item that was advertised to last in exterior conditions and I paid extra for that service and what I paid for has failed. I still have a sign that is falling apart because the vendor made it poorly and for all I know had never applied any exterior coating which is what I inquired after and paid for. I would like to know the product that was used for this exterior coating that if properly applied would last less than seven months.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have done nothing to resolve this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

December **, 2015[redacted]

[redacted]

[redacted]Dear Mediator:This letter sets further forth Etsy’s position regarding the complaint dated November *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.The full Terms of Use are available here: [redacted]Etsy’s Terms of Use include Etsy’s Buyer Policy. The Customer may wish to review this information, as it directly pertains to the concerns stated in the Customer’s complaint. Etsy’s Buyer Policy can be found here: [redacted]In the rejection, the Customer states that Etsy has not assisted in the mediation of their dispute with a seller (the “Seller”) from whom they’ve made a purchase. As was outlined in previous responses to the Customer’s complaint and is stated in Etsy’s Terms of Use, the Customer did not purchase this item from Etsy. Rather, the Customer has bought their item from the Seller. To further clarify, the Seller operates a shop on Etsy.com and is not an employee of Etsy.In accordance with Etsy’s Terms of Use, the Customer has released Etsy from any and all disputes which may arise with one or more users, or an outside party. This means that Etsy is not responsible for providing further mediation or assistance to the Customer in resolving their concerns with the Seller directly. However, Etsy may have been able to hold the Seller responsible for providing a replacement or refund for the sign the Customer is not satisfied with, had we found the sign to be not as described in the Etsy case system. To reiterate, the Customer’s ability to open a case has unfortunately expired. As such, we are unable to formally investigate the Customer’s concerns and can not offer mediation with the Seller for this transaction. To be clear, because Etsy is a venue, once the option to open a case has passed we are unable to further mediate such disputes. At this time, the decision on whether or not to offer a refund based on the Customer’s claims is the sole responsibility of the Seller, as the Seller is the party with whom the Customer entered into this transaction with. It is our hope that sellers will practice good customer service, and will meet such requests from their buyers. However, as a venue, we can not guarantee that this will be the case. That said, we would like to assure the Customer that we have made a note of their experience on the Seller’s account and will continue to review their business practices, as sellers who continually demonstrate an inability to fulfill business obligations in a professional, honest manner are permanently removed from the Etsy marketplace.If the Customer has additional questions, he may contact our Trust team at [redacted].Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].Sincerely,CarlyEtsy, Inc

Review: I had 4 stores with ETSY.com. I have had them since 2011. I made over 150K during that time in sales. I had used the term 'onesie' in my listing (as do thousands of other stores, you can do a search for it). My shop was singled out by Gerber because 'onesie' is trademarked. I was told to remove the word from all my listings and descriptions. I had over 550 items. I did comply. This was in the summer of 2013. On 2-**-13 I received a letter from Etsy saying they closed ALL my stores because I had not removed the word 'onesie'. I had overlooked 14 keywords were it was listed. They proceeded to shut down 3 other stores that did not have anything to do with that term. I contacted Gerber that day and they took back their complaint in writing to Etsy. They formally withdrew it. (I have the contact person and email). In the meantime, I started up a new Etsy store thinking that I had to just start from scratch. Not the case. Etsy does not want me as a seller in an capacity. They did not make this clear to me at all. I received a letter about the copyright violation being the cause for closing my stores. The copyright violation was rescinded yet they still opted to close my stores. This is unfair business practice. Did you know there is no telephone number at all to reach someone at this company? And how do they justify just yanking a profitable store. I never cheated anyone. I always paid my bill and the slight mistake in having the word onesie overlooked in 14 keywords should not be an issue. And it was not an issue with Gerber any longer. Etsy frauded me. They have charged me .20 per listing and when they closed my store I had 583 listings. They owe me $116.60 for items I never had a chance to sell.Desired Settlement: I would like my stores reopened as their policy on starting a new store was not clear. The initial problem with the legal issue of copyright was taken back by Gerber. That is not an issue any longer. I will even allow them to put me on probation if that is what it takes. I feel I did not know that I was not allowed to start another store. I panicked when my income was ripped away from me. It was an honest mistake. This practice is unfair and I think they are liable. You won't be able to call them though. Isn't that against the law?

Business

Response:

Review: I recently ordered a dress on January [redacted], 2014 for a military ball I am attending on February **, 2014. I ordered this dress and constantly checked to see when my order would arrive and if I could possibly track my order. Every time I visited Etsy's website it continued to say "NOT SHIPPED" from their internet shoppers producer CarlyCustomDress. I went to Google and tried to search what happened to carlycustomdress all the reviews say that she's out for the spring. When I purchased the dress there was no indication that she was no longer in business, it stated the dress was still available. I have recently gone to the website trying to contact the PayPal email address that was left and also now when I click on "Carlycustomdress" it says " uh oh this user doesn't exist" . I am highly upset and disappointed that I've waited all this time with not even a warning or email informing of the situation or how to get my money back.Desired Settlement: 1.An apology

2.Delivery of my order OR A FULL refund (preferably my dress)

3.Explanation of Charges

Business

Response:

Review: The product was shipped late which was the first violation of policy. Arrived completely damaged. When I got in touch with seller he mentioned a FedEx claim but never provided any further details. No response provided to multiple emails. When etsy was asked to intervene, I was asked to ship the damaged product back with no clarity on cost of shipping or method. Plus the policy mentioned the product was insured for shipping which dispute of multiple emails has not been responded to.Desired Settlement: I would like the total cost that is product cost and money paid for shipment refunded. If I have paid for shipment the profit was insured hence either I need them to provide details of insurance or refund me the money ASAP. The seller and ETSY have not resolved this in spite of multiple requests.

Business

Response:

Review: I ordered two sweat shirts from etsy, and the shop never shipped my clothes, but they took my money. I have tried calling. I have tried emailing, but to no avail. I am not the only one, there are hundreds of complaints saying the same thing. the shop I purchased from was Brooklyn tee factory.Desired Settlement: I just want my money back, or my sweaters, either one. and I want this company stopped. this is out right theft, and it is unacceptable.

Business

Response:

Review: I ordered a [redacted] for my daughter in December of last year via their now closed Etsy shop. On January [redacted] I received and update on the order along with a picture of the finished product from someone named [redacted]. He stated that the order would ship later that same week. I waited and waited and never heard anything so on February [redacted] and [redacted] I emailed him, via Etsy, asking if my order has shipped. I heard nothing so on February [redacted] I found a link to contact them on Etsy and used that to ask about my order. I get a reply that same day saying it had arrived in their [redacted] shipping facility and would be shipped out the next day via [redacted]. I was given a [redacted] tracking number that showed it had arrived in [redacted]. So again I wait and on the [redacted] I receive a reply from [redacted] saying and I quote."I will contact my manufacturer and get a tracking number for you. If I don't get you a proper tracking number by the end of next week, I'll refund your order 100% and I'll give you your [redacted] for free." I finally get a [redacted] tracking number on the [redacted] but it only shows that it was in [redacted] on February [redacted]. I have been requesting a refund to no avail even though I was promised one on the February [redacted] and the [redacted]. On March [redacted] emailed saying that he doesn't know where my order is and I'm not the only one who is missing their order and then said something about a 30 day delay due to the Chinese New Year which makes no sense if it had arrived in [redacted] on February [redacted] like they told me.Desired Settlement: All I want is a refund; this company has no idea where my order is and I have been promised a refund but feel like they are trying to avoid giving me one. I spent $82.95 and no order. I have every email between me and the company so I can prove everything.

Business

Response:

March **, 2015 To: The Revdex.com [redacted]Via Email: [redacted]Re: Case # [redacted] Dear [redacted]: This letter sets forth Etsy’s position regarding the complaint dated March **, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered. Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller from whom the Customer purchased is not an employee of Etsy, but operates a shop on Etsy.com. As a venue, Etsy is not directly involved in this transaction, but we can attempt to mediate between the Customer and the Seller through our case system. As of today’s date, March **, 2015, the Customer has not yet filed a case for this order.According to our records, the Customer was eligible to open a case on Etsy for this transaction as of January **, 2015, and will be eligible to do so until March **, 2015. If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review. In the event the Customer requires additional assistance with opening a case, we would encourage her to reach out to our Trust team directly ([redacted]). We are sorry to hear that the Customer has not had a satisfactory experience with the Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes. Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted]. Sincerely, [redacted]Etsy, Inc.

Review: I have been a long standing customer of Etsy. I have a 100% positive rating. I have consistently sold vintage handbags on Etsy with prompt shipping and excellent customer service. I have always paid my Etsy fees on time with no late payments. I only sell items that follow the guidelines and policies of Etsy. I depend on my active shop on Etsy for income. My account was placed on suspension with no warning or contact by Etsy. I have send numerous emails to Etsy without response. I attempted to call them and was told that they do not handle customer service issues over the phone. I currently have at least one item that has sold that I can access and several items were on reserve for customers at the time of the suspension.Desired Settlement: I would like someone from Etsy to call me and discuss 1) why my account was suspended without notice or response to questions 2) what is required to reactivate my account 3) a guarantee that this will not happen in the future.

Business

Response:

Review: I orderd my sons first birthday outfit from [redacted] through ETSY. When I ordered my sons birthday shirt I was told that it would be here in time for his 1st birthday party on 10/*/2014. Unfortunately, I received a notice saying that the shop moved across the country and to not expect any replies and that orders would be delayed. This has put me in an extreme disadvantage as I now do not have an outfit and my sons accessories were planned according to the shirt. I requested a refund from the seller and have yet to hear anything back.Desired Settlement: I would like to receive a refund for his outfit of 22.90.

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated September **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered. The Customer also states that she would like to cancel this order and receive a refund from the Seller.

Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

Although the Customer may request for their order to be canceled and refunded, on Etsy only the Seller can cancel an order and issue a direct refund. However, if the Customer receives neither a refund nor their order, they may open a case for the applicable transactions when their order becomes eligible on October **, 2014. Opening a case provides a formal way for Customers and Sellers to work together to resolve an incomplete transaction.

In the event the Customer requires assistance in opening a case, we would encourage them to reach out to our Trust team directly ([redacted]).

We’re sorry to hear that the Customer was concerned by this experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]

Sincerely,

Etsy, Inc.

Review: I have been a regular customer for 4.5 years. I have not contacted them previously nor have I had a problem with a seller where I had to contact them. My feedback as a buyer is 100% I have been locked out of my account, and it appears something has been up with it for about two weeks. Etsy is slow to respond, and I have received only one email from them although I have contacted them four times. They do not have a phone number where customers are permitted to contact them. Last Tuesday (6/**) I tried to log into my account, as I do every few days, and was locked out after I put in the correct username and password. I immediately filled out a contact form. Even though I was on vacation, when I hadn't heard from them by Friday, I filled out another contact form, and I emailed [redacted]. I finally received a response later that day wherein [redacted] from Trust & Safety said my account may have been compromised. She asked me to answer several questions, which I answered right away. I also contacted them on 7/*with a more complete answer to their first question. I have heard nothing in a week. When I went through old emails, I realized that 6/** was the last time I'd received their daily email, Etsy Finds, even though I had not unsubscribed to it. This concerns me greatly because they have my stored cc info on their web site. They are not communicating with me. They have not explained how my account "may have been compromised." I cannot make any purchases.Desired Settlement: I would like to know why I have no access to my account. I would like to know why they are so slow to resolve this issue. And I would like to have access again.

Business

Response:

July *, 2013

Dear Mediator:

This letter sets forth Etsy’s position regarding the Complaint dated July *, 2013 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is an online venue to buy and sell all things handmade. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. The Customer, [redacted], is an Etsy member and agreed to Etsy’s Terms of Use and other site policies.

Our records indicate that a third party compromised the Customer’s Etsy account on June **, 2013. As a result, Etsy’s Trust and Safety team determined it was necessary to lock the account to prevent further injury to the Customer or to other Etsy members. The Customer contacted Etsy on June **, 2013 regarding this matter, and Etsy’s Trust and Safety team was in continuous communication with the Customer thereafter, working towards safely reopening the Customer’s Etsy account. The Customer’s Etsy account was safely restored on July *, 2013 and remains open presently.

Etsy considers this matter closed. If you have further questions, please contact us at [redacted].

Sincerely,

Etsy, Inc.

Business

Response:

August *, 2013

Dear Mediator:

This letter further sets forth Etsy’s position regarding the Complaint dated July *, 2013 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is an online venue to buy and sell all things handmade. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. The Customer, [redacted], is an Etsy member and agreed to Etsy’s Terms of Use and other site policies.

We apologize if the customer feels Etsy has not been sufficiently transparent about this situation. Etsy’s Trust and Safety team acted in the best interests of Customer’s safety and in accordance with our privacy policy. If the Customer has further questions or concerns about this process, we ask that she please reach out to the Trust and Safety team at [redacted].

Etsy considers this matter closed. If you have further questions, please contact us at [redacted].

Sincerely,

Etsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: I ordered an item from a seller on Aug *. I was supposed to have recieved the item on 8/**/14 per a notification from Etsy.

The order was never shipped, I attempted to contact the seller directly x3 with no response.

I started a case with Etsy and was told I had to wait an entire week before "elevating" the case. I was told to contact the seller which I already did but the seller obviously did not respond. There is no phone # to contact Etsy and ask them what the status is.Desired Settlement: I want a full refund on my credit card.

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated August **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted]l (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) have not been delivered. The Customer also states that they have been informed that the dispute they opened with the Seller cannot be escalated for review by Etsy for one week from opening.

Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer received a response from an Etsy Administrator on August ** outlining our case process. We apologize that the Customer is upset with this procedure, however it is our intention that the Customer and the Seller have the opportunity to work out these reports directly before Etsy intervenes. Please note that this Customer’s case has been escalated for review as of today, August **.

In the event the Customer requires additional information about our dispute process, we would encourage them to reach out to our Trust team directly ([redacted]).

We’re sorry to hear that the Customer was concerned by this experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]

Sincerely,

Etsy, Inc.

Review: I returned some non sell-able plant seeds to this sender ([redacted]) for a credit back to my account and the sender still hasn't given me the credit that is due!

The address sent is [redacted]

Business

Response:

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated June **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the Complaint, the Customer states that she was not refunded for an order that she returned to an Etsy seller (the “Seller”). To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.

In the event the Customer is not able to resolve this with the Seller directly, they may contact our Trust team for more information about our dispute system. Should the Customer have any questions about this process she may contact [redacted]

We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted]

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[What I received was not packaged appropriately for sale, the computer showed one image but whenever they sent it, was without any type of directions nor did it have the photo that was shown on the computer. And I'm asking for my money back.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Review: I order an item from Etsy's website. I have not got it yet. They sent me an email saying it shipped but I call UPS and they said they never got it to ship to me to contact the business I ordered it from. I've sent several emails to the women on Etsy I ordered it from. She has yet to reply.. I need my item or my money back. It was suppose to be a Mother's Day gift.. This is very disappointing and bad business.Desired Settlement: I would like Either my money back or delivery of my item!

Business

Response:

Review: I purchased baby bedding on November **, 2013, from a shop named olive and [redacted] through the website ETSY.com, using PAYPAL. The product was supposed to ship in around 4 weeks. When I didn't receive the item I contacted the seller and she had one excuse after the next on why she hasn't shipped it. So while having compassion I continued to wait for my product. By doing so I waited over 60 days, so now, because of Paypal's policy, I cannot get my money back from them. Etsy also only allows you to write a review to the seller if you have received a product. We have not received a product so we aren't able to write a review. Though we were communicating with the seller in the early stages of the transaction, she has yet to respond to any of my attempts to contact her in over 30 days. It has now been 12 1/2 weeks since we paid in full ($306.50) for our baby bedding and we have yet to receive anything or even hear from the seller to notify us that even exists, and now have bought bedding elsewhere for an additional $50.50.Desired Settlement: Through this complaint being filed I would like to receive a $357.00 refund credited to my debit card.

Business

Response:

Review: I had a button that had profanity on it. I removed it along with everything that "might" be an issue and still my ads and service is turned off.Desired Settlement: All I need to know is why they won't let me know what items are the issue and once I remove them why hasn't my store been turned on.

Business

Response:

[redacted]Dear Mediator:This letter sets forth Etsy’s position regarding the complaint dated 11/**/15 against Etsy, Inc. (“Etsy”).To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and by using the site, the Customer agreed with Etsy’s Terms of Use. The Etsy Terms of Use state, “Etsy may refuse service to anyone, at any time, for any reason.” The Customer is an Etsy member and agreed with Etsy’s Terms of Use and other site policies. Etsy's policies describe the criteria for having a shop and listing items in the Etsy marketplace. There are very specific standards for how items can be listed as on the site, particularly for items that contain mature content such as profanity. These terms can be found at [redacted].After a careful investigation, Etsy determined that certain items the Customer's shop contained mature content and warned her on multiple occasions (October 2014, then in May, August, and November 2015) and asked that she comply with our policies. The Customer's shop privileges were restored on November **, 2015 as a good faith gesture that she will comply going forward. As Etsy's Integrity team has clearly communicated with the Customer about this issue multiple times, we truly hope this issue will not arise again, as it may lead to termination of the Customer's shop.Should the Customer have any additional questions about this, she may contact [redacted].Etsy considers this matter closed.Sincerely,PatriciaEtsy, Inc.

Review: Company suspended my seller account a couple of weeks ago and now they are charging me for having the account open when it wasn't.Desired Settlement: Refund, no services rendered.

Business

Response:

December *, 2014 To: The Revdex.com [redacted]Via Email: [redacted]Re: Case # [redacted] Dear [redacted]: This letter sets forth Etsy’s position regarding the complaint dated December *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.” In the complaint, the Customer claims that his account was suspended, and he has received a bill during this time.When the Customer contacted Etsy on December *, the Customer was advised by an Etsy Administrator how to view an itemized breakdown of the bill. For more information about Etsy’s fees, the Customer can refer to our Fees Policy page: [redacted] In the event the Customer requires additional assistance with paying the bill, we would encourage them to reach out to our Billing team directly ([redacted]).We’re sorry to hear that the Customer was concerned by this balance in his account. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes. Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]. Sincerely, [redacted]Etsy, Inc.

Review: I ordered a Minnie Mouse dark pink size18 to 34 months...the dress looks beautiful on line..I purchased it because it was the perfect dress for my 11 month baby birthday party on 8/**/2014, I receive these dress in a small package I freaked when I saw it it wasn't the color for one,it was small for a smaller child,it was cheap made,the bow wasn't even attached to the dress,had elastic waist it didn't even hold in place not even with the strap she send me to make the bow..I was disappointed I paid 55.00 plus 5.95 shipping for these dress .I don't wanted I contacted her by email that I was so upset about the dress.she replied said it looks exactly like the picture and to sender a picture of the dress of what was wrong with it.I Sender a picture of the dress she made and what she offers online ..I said these dress you offer online is beautiful and the quality is great vs the one you made is not even close to it. I want my money back she said she couldn't do that..I said I will go higher ..well again I send her the pictures look at them you know I'm right she didn't answer me anymore. I also said I'm not sate fief that should be enough to take the product back..I'm sending the product back 8/**/3014 with conformation that she received it..I don't want it it's devastating seeing the dress and how much I paired for it..she can't be putting false advertisements online .I have pictures I could fax you...she has good reviews but she could be posting them to..

Product_Or_Service: Minnie Mouse pink pooka dots dress

Order_Number: [redacted]

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

It's only fair she returns my money to me because she is selling these dresses high font even have the quality of what she sends the buyer.she shouldn't be posting some product she don't know how to make..I'm not a data field customer that should be enough.

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated August **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction. ”

Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the Complaint, the Customer states that the product she received from an Etsy seller (the “Seller”) was not as described. To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.

Since submitting this complaint, the Customer was issued a full refund by the Seller on August **, 2014. The Customer may wish to note that it typically takes 2 to 5 business days for the refund to be reflected in their bank account or card statement.

In the event the Customer has any further questions about this refund, they may contact our Trust team for more information at [redacted]

We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers this matter closed at this time. If you have any questions, please contact me at[redacted]

Sincerely,

Etsy, Inc.

Review: company has allowed someone to steal $400 from us fraudulently Through their website and is not helping and do sent care. they pretty much said it was okayDesired Settlement: Refund and then close my account and never contact me again

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated August *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction. ”

Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the Complaint, the Customer states that the order they placed with an Etsy seller (the “Seller”) was fraudulent. To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.

The Customer reported this order as fraudulent to their bank, however in contacting Etsy, advised that the order was placed by them and received, but not as described. The Customer then opened a case on Etsy that was mediated by an Etsy Administrator on August *, 2014. To clarify, a "case" is Etsy’s dispute platform, which allows Etsy to assist Customers in resolving these concerns.

The Customer then proceeded to file a chargeback with their bank to report the order as fraudulent. Currently, the chargeback review process is in progress. The Customer will now have to contact their bank to get the most up to date information on the progress of the dispute.

In the event the Customer has any further questions about this, they may contact our Trust team for more information at [redacted].

We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].

Sincerely,

Etsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Etsy should not allow people to steal threw their website and defraud people Using a "reputable website" and then tell the customer oh well. They claim to not be involved but jumped in the middle and told the seller what they did to us plainly stealing our money, was ok. Either be involved or Dont but Dont ride the fence to where the customer is the only party getting screwed. Theft is theft and shouldn't be tolerated period!!! Also to be completely rude after the fact shame on the seller and Etsy!! Buyer beware!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated August *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction. ”

Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the rejection, the Customer states that they are disappointed in Etsy’s handling of their not as described report for an order they placed with an Etsy seller (the “Seller”). To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.

Please note that the Customer was assisted through Etsy’s case process, which was voided by their report to their bank that their order was fraudulent. Currently, the chargeback review process is still in progress. We recommend that the Customer contact their bank to get the most up to date information on the progress of the dispute.

In the event the Customer has any further questions about this, they may contact our Trust team for more information at [redacted]

We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted]

Sincerely,

Etsy, Inc.

Review: I have a shop on etsy called [redacted] at [redacted]. My daughter and I's shops were shut down for no reason. My daughter and I talked to etsy over the phone and we were told that our shops had some kind of information having to do with her boyfriends shop. And that his shop had an item that was late getting sent out. My daughter has been trying to email etsy to figure out why our shops were closed, and what that has to do with her boyfriends etsy store. I know that she has filed a complaint here as well. They won't tell her why they think he's running our shops. We have told etsy that we check our shops from his computer when we do our shipping labels.

We are getting really frustrated with this situation. Her boyfriend sent his customers item out but now etsy is saying that all of our shops are still suspended until he pays a late bill. I want my shop re opened. I havent done anything wrong and I own my shop, no one else.Desired Settlement: I want my shop back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After purchasing a cabinet from Overdue Furnishing/[redacted] Ligon. A message was sent to me from seller indicating cabinet has a "broken off scroll" which see knowingly left out of original description/and did not post any pictures of "missing scroll" . I asked for a refund due to this new information and the fact the only reason I bought this piece was due to the detail work on it. Purchasing items online you are relying on the honesty and integrity of the seller to let you know about damage to a used item so you as the buyer can make a reasonable decision on purchase. [redacted]/Overdue furnishings refused full refund due to her "no refund policy" afer many heated comments back and forth I escalated the case to Etsy to get a refund. The seller has the cabinet back in her possession. Etsy closed the case citing they did not feel there was enough damage to warrent my wanting to return it.

I purchased the item with the belief the sellers description was an accurate depiction and that the pictures were also an accurate account of item... The seller intentionally left out the "broken off scroll" which I believe changes the look of the item.

Etsy seller messaged me after purchase and then quickly mailed off cabinet before I had the opportunity to agree on this new depiction of "missing scroll" or see a picture (which seller admittedly had before mailing off item but did not post in original desription)

Seller has accused me of "stomping on package before returning it" which is a lie and I have a witness I never touched the used box she mailed it in, the ups driver had the box the entire time I refused receiving box.

In closing the case ETSY sided with seller (this was my first and last purchase with ETSY) stating damage was not enought to warrant a refund and sides with the seller who knew about the damage to the scroll and had a picture of it but did not post the picture in original description or make a statement about it. ETSY is perfectly fine with allowing their sellers to falsely advertise their items. People who purchase online rely on the honesty and integrity of people who sell at these sites and it is not unreasonable to expect a refund if it is not what you originally ordered

Any info ETSY now has inregard to this item is NOT the information I had..due to the fact that [redacted] continuely changed her not only her description which at that time was "missing scroll" but also claimed she would give a refund but she is broke and has no money...[redacted] also says she made a mistake leaving info out of description..but that I have to pay for that mistake..[redacted] admits she should not have sent it off without my agreeing to NEW description and that was a mistake..but I still have to pay for that mistake as well..[redacted] admits to using a recycle box in shipping..but that I still have to pay for shipping materials. "missing scroll" changed to "damaged scroll" to nothing much adds character. It changed so many times. When I returned item ..I was returning based on [redacted] LIGON email.. I forgot to tell you about BROKEN OFF SCROLL

Etsy closes case based on what they feel the damage actually is to cabinet and not the history of [redacted] Ligon's false statements through the beginning to this issue and what [redacted] originally stated was the broken off scroll.

"On this particular piece I noticed one of the upper scroll work pieces was broken off long ago" quote from seller..right before asking for refund.Desired Settlement: REFUND OF PURCHASE/I WILL CANCEL MY ETSY ACCOUNT

Business

Response: