Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I HATE YOUR COMPANY
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]
[redacted]                [redacted]
                    [redacted]
                    [redacted]
[redacted]         [redacted]
[redacted]                [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated May **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a seller on Etsy (the “Seller”) was not delivered. The Seller issued a full refund to the Customer on May **, 2014. The tracking information provided by the Seller also shows delivery to the Customer on May **, 2014.  

Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer wrote to the Trust team ([redacted]) on May **, 2014 and was advised to open a case.  The Customer then filed a dispute with Etsy’s case system the same day and was issued a full refund by the Seller.  We’re sorry to hear that the Customer found the resolution period to be too long and will keep this in mind as we plan for future improvements to the site.
We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted].  

Sincerely,


[redacted]
Etsy, Inc.

s[redacted]...

[redacted]
[redacted]                [redacted]
                   [redacted] [redacted]
                   [redacted]
[redacted]       [redacted]
[redacted]                [redacted] [redacted]
Dear Mediator:
This letter sets forth Etsy’s position regarding the complaint dated May *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
By agreeing to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that the necklace they received from a seller on Etsy (the “Seller”) was not of the quality that they were expecting, and may have differed from the listing description that they purchased from.To reiterate the information stated in Etsy’s Buyer Policy, please be advised that transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.According to our records, the Customer did not open a case on Etsy for this transaction. To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. If necessary, Etsy Administrators may assist in the mediation of the dispute. Unfortunately, as previously advised by an Etsy Administrator, the 60 day window to open a dispute for this order has expired. As a venue, Etsy is not directly involved in the transaction, and we are unable to mediate between the Customer and the Seller outside of our dispute system. Once the eligibility to file a case has expired, it can not be reinstated.
In the complaint, the Customer has also stated that they wish to leave a public review for this transaction. Unfortunately, in accordance with Etsy’s policies, the ability to leave or edit a review also expires 60 days after the estimated delivery date and can not be reinstated.
In the event the Customer has any further questions about Etsy’s dispute system, they may contact our Trust team for more information at [redacted].
We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted].
Sincerely,
Carly
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
As I stated before that was the only letter I received from you...a letter suspending my account without warning.  Although you lied and said you had sent a warming email before that in your previous response to this complaint.  You never responded back when I sent an email stating that there were items I did not list and clearly someone had gone into my account listing items that weren't even at my disposal to sell.  That's great that you can refuse service to anyone but you can't take their money and then refuse service.  By the way my friend just recently bought I real  brand new not vintage coach purse from your site from a seller and bought a pair of jimmy choo shoes from another seller.  You have many people selling non vintage commercial items on your site.   Yet I'm the one being punished when I've never sold anything not handmade on your site for the three years I've been on there  that's ok when I want to buy something from your site I contact the seller and they send me a paypal invoice and you are actually getting screwed on your sales percentage :) 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 I did not file a complaint within the time frame allowed because the seller was keeping contact with me and promising to fix the issue, but never did. Although he is a seller on Etsy, he is representing Etsy with his products as a seller. There have been several negative complaints in the seller's reviews, and I've spoken with other upset customers whom he has also scammed. Etsy is aware of this issue and has refused to suspend his rights to sell on the site or fix the issue for the buyers who have been cheated of their money. I do not want an apology, I would like to see action taken on some degree by Etsy to either fix it for the buyers or to suspend his selling privileges.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]                   [redacted]
                        [redacted]
                        [redacted]
[redacted]       [redacted]
[redacted]                   [redacted]
Dear Mediator:
 
This
letter further sets forth Etsy’s position regarding the rejection of our
response to the complaint dated July *, 2014
against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where
people around the world connect to buy and sell unique goods. To use the site,
each individual must agree to Etsy’s Terms of Use and other site policies.
[redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s
Terms of Use.
 
Etsy’s Terms of Use state, “Etsy reserves the right to refuse
service to anyone, for any reason, at any time.”
 
Due to the severity of the Customer’s numerous policy
violations, we will not be reinstating the Customer’s account.
Etsy considers the matter closed at this time.  If you
have any questions, feel free to contact me at [redacted]  
Sincerely,
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I do accept the gift card as their sincere apology, but I want to know when they plan to refund my original $50. I got an email from them on the [redacted], it said, normally a preauthorization should be released in 2-5 days, however that is not what happened in this case. I have submitted proof that it is NOT a preauthorization hold, my bank statement under the transaction on July [redacted] says "PreauthorizationCompletionCheckingNoAccount", that means they have that $50, or WorldPay has that $50. I feel like someone should give that back to me still. Please advise what I should do about that money.]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

In their letter, the representative from Etsy wrote "The Customer then selected an address proposed by our system, which was not his address." This statement is incorrect as the incorrect address is selected by default. I did not actively select the wrong address. This is the reason I have lodged this complaint. It is one thing to suggest an alternative address and allow the user to select it. It is a whole other thing for the vendor to default to an altered address that changed both the street, city and zip code as previously entered by the user. I understand we are going back and forth on this issue, but the vendor needs to acknowledge that, by default, their system altered and selected the wrong address. This is just how their system works and I take issue with it because I have never encountered such a poor checkout process with any other vendor. 
Best regards, 
[redacted] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

December **, 2014

To:                The Revdex.com
                    [redacted]
                    [redacted]
Via Email:      [redacted]
Re:                Case # [redacted]

Dear [redacted]:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated December *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
Additionally, Etsy’s Terms of Use state, “If Etsy terminates a listing or your account, if you close your account, or if the payment of your Etsy fees cannot be completed for any reason, you remain obligated to pay Etsy for all unpaid fees plus any penalties, if applicable.”

In the rejection, the Customer claims that their account was suspended due to an unresolved case. The Customer also claims that the returned item was not received by the Customer in its entirety.
Please note, there is no monthly fee for selling on Etsy. Etsy sellers only incur additional fees if they add new listings, renew listings, begin a Promoted Listings campaign, make a sale, or purchase shipping labels on Etsy. None of these options are available to members with suspended accounts.
For more information regarding Etsy’s fees, the Customer may wish to visit our help page: [redacted]
According to our records, a not-as-described case was opened against the Customer on June **, 2013. The Etsy Administrator mediating this case determined that the item sold by the Customer was significantly not as described, and the Customer would need to accept a return and issue a full refund to the other party involved in the case. Proof that the items were sent back to the Seller was posted to the case log on July **, 2013.
The Customer claims in the Complaint that the return shipment they received was not in the same condition in which it was sent to the buyer, and further claims that they did not receive the entire order in its entirety. We note that the Customer did not make this claim about the return shipment while the dispute case was still ongoing in July 2013. As it is now over a year later, we are no longer able to assist the Customer or the buyer with that part of the Customer’s Complaint. According to our records at the time, the items were shown to be returned to the Customer, and the Customer did not fulfill the refund. As a result, Etsy suspended their account privileges.
The total amount needing to be refunded by the Customer to this buyer is $702 USD. As of today, December **, 2014, the Customer has not provided proof that this refund has been issued. This case will remain open until this proof of refund is received. The Customer’s account will remain open, but suspended, until this case is resolved, and the $33.46 overdue Etsy bill balance paid.
On June **, 2014, the Customer received a detailed explanation about why their account will not be closed, or fully reinstated, until their overdue balance is paid and the Customer has resolved the case opened against their shop.
If the Customer wishes to view an itemized breakdown of their bill, including all fees incurred and payments made, they may go to [redacted]. On the left, choose to view activity for any of the last 5 months. Or, to view previous statements, click "[redacted]."
In the event the Customer requires additional assistance with paying the bill, we would encourage them to reach out to our Billing team directly ([redacted]).
We’re sorry to hear that the Customer’s transaction with a buyer did not go as planned. We do not make the decision to suspend an account without great consideration. In the event the Customer has any questions about this matter, they may email us at [redacted] for further assistance.  

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted].  

Sincerely,

[redacted]
Etsy, Inc.

I bought one item from a seller in December 2016. Soon after, I received a credit card alert from my credit card company warning me that Etsy had place a RECURRING charge on my card. I contacted the seller who explained that she did not do the billing- Etsy does the billing. I contacted Etsy and they explained that they changed billing companies and this is just the way the charges come out now and promised me I would only be billed once. I asked them to refund my money and allow me to pay in a different manner so I would not have a recurring charge on my bill and they refused. After emailing back and forth with various Etsy customer service reps and administrators, I was left with no choice but to dispute the charges (advised by my credit card company). Having recurring charges on your card is like giving Etsy a blank check! Looking at their forums, I see this has been repeatedly happening with other customers for several months...Etsy has stated they are "looking into this issue," but they are not looking fast enough (if at all)!
The Etsy administrators do not seem to understand what a recurring charge is which I find quite alarming since they are running a business. In addition, I NEVER gave Etsy permission to place a recurring charge on my purchase which means they placed an UNAUTHORIZED charge on my card.
If you are buying on Etsy, YOU NEED TO MAKE SURE THEY DO NOT CHARGE YOU A RECURRING CHARGE FOR YOUR PURCHASE!
(The seller is innocent in all of this and I will make sure she is paid...just not on a recurring charge!)

April **, 2014
 
[redacted]
Via Email:         [redacted]
Re:                   Case # [redacted]
 
Dear [redacted]:
 
This letter
sets forth Etsy’s position regarding the complaint dated April **, 2014 against
Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people
around the world connect to buy and sell unique goods. To use the site, each
individual must agree to Etsy’s Terms of Use and other site policies. [redacted]
[redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of
Use. 
 
Etsy’s
Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually
complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and
Etsy's officers, directors, agents, subsidiaries, joint ventures and employees)
from any and all claims, demands and damages (actual and consequential) of
every kind and nature, known and unknown, suspected and unsuspected, disclosed
and undisclosed, arising out of or in any way connected with disputes with one
or more users, or an outside party.”
 
In the
Complaint, the Customer states that she did not receive the items she ordered
from an Etsy seller (the “Seller”). To clarify, the Seller that the Customer
purchased from is not an employee of Etsy, but rather a
person who operates a shop on Etsy.
 
I see that
the according to the tracking number the Seller provided, the package was
delivered on April **, 2014. Should the Buyer continue to have any issues, she
may consider opening a dispute with Etsy’s case system by May **, 2014. She may
also consider opening a dispute with PayPal, which may have a different dispute
filing deadline.
 
Etsy
considers this matter closed at this time. If you have any questions, please
contact me at [redacted].
*
Sincerely,
[redacted]

May 9th,
2013
 
To:                            The
Revdex.com
                                    30
East 33rd Street – 12th Floor
                                    New
York, NY 10016
Via Email:             [email protected]
Re:                             Case
# [redacted]
 
Dear Mediator:
 
This letter sets
forth Etsy’s position regarding the response May 7th, 2014 against
Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people
around the world connect to buy and sell unique goods. Individuals may open up
his/her own shop on Etsy to sell unique goods. To use the site, each individual
must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the
“Customer”) explained in her complaint, she was a seller on the Etsy site and
as such agreed to Etsy’s Terms of use.
 
In the Customer’s
complaint, the customer states that she was never received information from
Etsy Admin, including Admin [redacted], regarding notices of infringement. The
Customer also states that Etsy should have responded to [email protected].
 
The Etsy Terms of Use to which the Customer agreed state, “Account Information: You must keep your account information
up-to-date and accurate at all times, including a valid email address.”
 
The email address associated with the Customer’s account is [email protected].
The Customer did not update her email, and thus we sent notices to the email
associated with the Customer’s account. The Customer is responsible for keeping
an up-to-date email address at all times.
 
In terms of contacting Etsy Admin [redacted], the Customer responded to this
Admin’s messages via Convos, Etsy’s messaging service. The Convos sent by [redacted]
to the Customer’s account stipulate, “NOTE: this Convo is for
notification purposes only. Due to the volume of Convos, I'm unable to respond
to your replies via Convo. Please reach out to [email protected] with any
questions.”  
 
Etsy’s policies
state “Etsy may act expeditiously to respond to a proper notice [of
infringement] by” … “(2) removing and discontinuing service to repeat offenders.”
This includes all accounts Etsy determines a member may be associated with.
 
As a result of
repeat notices of infringement, we made the difficult decision to refuse
service to the Customer. Etsy’s decision in this matter is final.
 
If the Customer
has further questions she may wish to email [email protected].
 
 
Sincerely,
 
Danny
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi[Your Answer Here]
This is the 2nd time I have had a problem with a sellar they always make excuses for there sellers and let them treat there customers any kind of way they ttake our money and don't sell what they list and speak to us any kind of way when we question there item Etsy needs to take responsibility for there sellers I called my bank and got my money back they need better CUSTOMER SERVICE SKILLS
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]

[redacted]                [redacted]
                    [redacted]
                    [redacted]
[redacted]      [redacted]
[redacted]                [redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy's services are not available to temporarily or indefinitely suspended Etsy members. Etsy reserves the right, in Etsy's sole discretion, to cancel unconfirmed or inactive accounts. Etsy reserves the right to refuse service to anyone, for any reason, at any time.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the rejection, the Customer claims that her account was suspended for messages that were sent through Etsy’s messaging system, Conversations.
When the Customer was first notified by an Etsy Administrator that these Conversations violated Etsy’s policies, she was advised that the Conversations system was designed to handle transaction arrangements. She was also notified that the Conversations tool was not to be used to send shop announcements or promotions.
Because the Customer continued to send Conversations that violated Etsy’s policies after receiving notification that the messages violated Etsy’s policies, and because Etsy members receiving these unsolicited Conversations have reported them to us as spam, the Customer’s account has been closed.
Unfortunately, reinstatement of the Customer’s account is not possible. We consider many factors when making these difficult decisions, and, in accordance with our policies stated above, Etsy may refuse service to anyone, for any reason, at any time.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted]  

Sincerely,

[redacted]
Etsy, Inc.

[redacted]
 
[redacted]                   [redacted]
                        [redacted]
                        [redacted]       [redacted]                   [redacted]
 
 
 
Dear Mediator:
 
This letter sets forth Etsy’s position
regarding the complaint filed July [redacted], 2014 against Etsy, Inc. (“Etsy”).
Etsy’s service, Etsy.com, is a marketplace where people around the world connect
to buy and sell unique goods. To use the site, each individual must agree to
Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained
in the complaint, the Customer was a seller on the Etsy site and as such agreed
to Etsy’s Terms of use.
 
In the complaint, the Customer states
that their Etsy account was suspended for violating Etsy’s policies. The
Customer requests a refund and to re-open the Customer’s store.
 
Etsy’s Terms of
Use, to which the Customer agreed, state that certain material is prohibited
for sale on Etsy ([redacted]). This includes:
 
 - Items with a
carburetor- Slides and/or items with a slide- All bongs- All bubblers- Steamrollers- Oil domes and dabbers- Hash skillets- Vaporizers- Ash catchers- Roach clips- Any otherwise qualifying item presented as
drug paraphernalia
 
On July [redacted] the Customer called Etsy Support who
informed the Customer that she is unable to sell this type of material on Etsy’s
platform.
If the
Customer has questions about re-opening her shop, she may email Etsy’s Trust
and Safety Team at [redacted]. Etsy will work with the Customer to the
extent possible.
Please also note that Etsy’s Terms of Use
state, “Etsy's
services are not available to temporarily or indefinitely suspended Etsy
members. Etsy reserves the right, in Etsy's sole discretion, to cancel
unconfirmed or inactive accounts. Etsy reserves the right to refuse service to
anyone, for any reason, at any time.”
 
If you have any questions regarding this
complaint please contact me at [redacted].
 
Sincerely,
 
[redacted]

March [redacted]2014
 
To:                            The
Revdex.com
                                  [redacted]
Via Email:            [redacted]
 
 
Dear [redacted]:
 
This letter sets
forth Etsy’s position regarding the response to the complaint filed March [redacted],
2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods. To use the
site, each individual must agree to Etsy’s Terms of Use and other site
policies. As [redacted] (the “Customer”) explained in the complaint, the
Customer was a buyer on the Etsy site and as such agreed to Etsy’s Terms of
use.
 
In the complaint,
the Customer states that a package purchased from an Etsy seller was not as described
and that she wishes to return the items she bought.
Etsy’s Terms of Use state “[s]hould you
have a dispute with one or more users, or an outside party, you release Etsy …
from any and all claims, demands and damages … of every kind and nature …
arising out of or in any way connected with such disputes.”
Etsy
customers may file cases via Etsy’s case system to resolve disputes such as
this. In this instance the Customer filed a case on 2/[redacted]/14. A member of Etsy’s
Trust and Safety Team reviewed the case filed by the Customer.
 
The
Customer ordered a book and pen set from Etsy seller ‘astlyishdesign’. Based on
our records, the Customer returned the book to the seller and the seller
provided a refund for the book. The Customer states that she did not return the
pen because it would not fit in the envelope provided by the seller. The
Customer asked the seller for a prepaid postage stamp to return the other piece
of the set. The seller stated that the items would fit in the envelope
provided.
 
Etsy’s
current policies do not require a seller to pay for the cost of return
shipping. On 3/**/14, Etsy explained this to the Customer. We greatly appreciate
the Customer’s insight about this policy, and Etsy is looking into this for the
future. However, at this moment Etsy is unable to require the seller to pay for
the cost of return shipping. The Customer may wish to dispute this purchase
with PayPal, the merchant used to complete the payment.
If the Customer
has any questions, she may wish to email [redacted].
Please
note that the item the customer purchased was from the Etsy user ‘astlyishdesign’
who operates a shop on Etsy. ‘astlyishdesign’
is not an Etsy employee. Pursuant
to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and
damages arising out of or in any way connected with this dispute. Etsy did not
receive any payment from the Customer for this purchase.
We sincerely hope the Customer can work this
out, either by contacting the seller directly or by contacting the appropriate payment
or shipping merchant. Etsy considers this matter closed.
If you have any questions please contact me
at [redacted].
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understand the that one needs to review the shipping information during the checkout process, however, I find that the burden of responsibility changes if the vendor alters the street, city and zip that was just entered by the user in a prior screen. What is the purpose of asking for the address in the first place? I find this process of altering addresses to be highly unusual and commercially unreasonable as I've never experienced anything remotely similar on any other e-commerce platform. It is for this reason that I have been insistent on making this complaint and Etsy has yet to formally acknowledge the true nature of my complaint. 
 
With regards to the closing the case, I chose to do so because the seller did nothing wrong, so from that perspective, I did not wish to tarnish her the reputation. My specific complaint is with Etsy and their checkout process, which I view to be faulty. I would also add that their current customer service structure, there is basically no way for a user to seek help or make a complaint directly to Etsy, as any issue is automatically assumed to be between buyer and seller. 
Best regards, 
 
[redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have done nothing to resolve this.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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[redacted]                [redacted]
                    [redacted]
                    [redacted]      [redacted]                [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated October **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Direct Checkout Terms of Use state “Etsy reserves the right to decline Payment Transactions that we have reason to believe to be high risk, fraudulent, or in violation of this Agreement.”

In the complaint, the Customer claims that her transactions were cancelled as a result of discrepancies with her billing address. Due to these discrepancies, the Customer was contacted by an Etsy Administrator on October **. The Etsy Administrator requested additional information necessary to verify that the Customer was authorized to use the credit card.
Our records show that the information the Customer provided in her response was not sufficient to safely approve the transactions via our Direct Checkout credit card payment system, and as a result, the transactions were cancelled. The Customer was then provided with instructions for making these purchases through [redacted]. The Customer has since re-purchased all of the items through [redacted].
We are sorry to hear that the measures taken to protect the safety of the marketplace for our buyers and sellers have caused this inconvenience to the Customer. In the event the Customer requires further assistance with this matter, we would encourage her to reach out to our Verification team directly at [redacted]

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted].  

Sincerely,

[redacted]
Etsy, Inc.