Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

[redacted]
[redacted]                [redacted]
                    [redacted]
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[redacted]       [redacted]
[redacted]                [redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated August *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use state, “Etsy is not directly involved in the transaction between buyers and sellers. As a result, Etsy has no control over the quality, safety, morality or legality of any aspect of the items listed, the truth or accuracy of the listings, the ability of sellers to sell items or the ability of buyers to pay for items. Etsy does not pre-screen users or the content or information provided by users. Etsy cannot ensure that a buyer or seller will actually complete a transaction. ”
Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”
In the rejection, the Customer states that they are disappointed in Etsy’s handling of their not as described report for an order they placed with an Etsy seller (the “Seller”). To clarify, the Seller that the Customer purchased from is not an employee of Etsy, but rather a person who operates a shop on Etsy.  
Please note that the Customer was assisted through Etsy’s case process, which was voided by their report to their bank that their order was fraudulent.  Currently, the chargeback review process is still in progress. We recommend that the Customer contact their bank to get the most up to date information on the progress of the dispute.
In the event the Customer has any further questions about this, they may contact our Trust team for more information at [redacted]
We’re sorry to hear that the Customer did not have a satisfactory experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
Etsy considers this matter closed at this time. If you have any questions, please contact me at [redacted]


Sincerely,


[redacted]
Etsy, Inc.

[redacted]
[redacted]                [redacted]
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Dear Mediator:
This letter sets further forth Etsy’s position regarding the complaint dated July *, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. Katherine Miller (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.
Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the rejection, the Customer restates that she believes the product she received from a seller on Etsy (the “Seller”) was not as described, and asks that Etsy assist her in receiving a refund for this order.
As previously mentioned, after detailed examination of the evidence the Customer provided in the case log in comparison to what was listed by the Seller, Etsy did not find that there were material differences between the product listed and the product received. As such, Etsy was unable to mediate this issue through the case system.
Because Etsy is a venue, it is up to the Seller to decide whether offering a refund is within their Shop Policies in these circumstances. Outside of our case system, Etsy is unable to force a resolution for these types of issues.While we understand that our determinations may not please every member, we have not come to our conclusion without great deliberation.Should the Customer have additional questions about this determination, she may contact us at [redacted].  
Etsy considers this matter closed at this time.  If you have any questions, feel free to contact [redacted].  
Sincerely,
Camille
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This is the problem: "The Customer alleges that an advanced option for auto-promoting new listings was the cause of the activation of the Promoted Listings campaign. However, according to our Payments team, it is not possible to activate the Promoted Listings campaign by simply creating a listing while the campaign is turned off, "It did just that, the "yes add new listings" in the advanced setting was checked and it automatically added 2 new items to the ads and activated it.  Like I said there was notice that the ad campaign had started up and no indicator to alert me to the fact that it had started.  If I had know I would have shut it back off immediately and hunted down the problem on December [redacted] to avoid paying for ads that I did not authorize.  
 While you can agree to work within the terms of an agreement it does not mean that you agree to pay fees that a due to malfunctioning software or agree to be snowed with fees without notification.  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,[redacted]

vertical-align: baseline; white-space: pre-wrap;">[redacted]

[redacted]                [redacted]
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Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated October **, 2016, against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:
You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;
Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); and
Each seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”
In the complaint, the Customer claims that she did not receive a purchase she made from a seller on Etsy (the “Seller”), on the date she needed, and neither the Seller nor Etsy has assisted her in resolving this issue.  
Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.” To reiterate, transactions on Etsy occur directly between a buyer and seller. The Sellers that the Customer purchased from are not employees of Etsy, but rather individuals who has previously operated shops on Etsy.com.
Our records indicate that the Customer purchased an item from the Seller on October *. The Seller then indicated that the item was shipped to the address provided by the Customer on the Etsy receipt and included tracking information for the shipment on October **.
According to the tracking information provided by the Seller, the shipping service marked this order as delivered on October **. Our records also indicate that the Customer opened a Non-delivery Case for their transaction on October 19, and that this case was closed once the item was delivered.
To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. Although, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through the case system.
As the Customer has indicated that this matter remains unresolved and because the order did not ship within the timeline stated in the listing description, we have reopened the case at this time. To avoid the case being permanently closed, the Customer will need to respond to any communication from Etsy Administrators within the given timeframe.
For future reference, the Customer may note that it's important to reach an agreed upon delivery date with a seller before placing an order for time-sensitive items. In these circumstances, when a definitive delivery date has been agreed upon before the order is placed, Etsy may be able to mediate the dispute more effectively using our case system.
We’re sorry to hear that the Customer has not had a positive experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.
In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ([redacted]).  
Etsy considers the matter closed at this time.  If you have any questions, feel free to contact [redacted]  
Sincerely,
Frankie
Etsy, Inc.

[redacted]

[redacted]                [redacted]
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Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated January *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the rejection, the Customer claims the purchase he made from a Seller on Etsy (the “Seller”) was not as described, and that further assistance is needed.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller from whom the Customer purchased is not an employee of Etsy, but previously operated a shop on Etsy.com.

Because the Seller no longer qualifies to be a member of Etsy and will not be returning to the site, the Customer may wish to pursue a refund based on his payment method.
This order was paid for using [redacted], so only [redacted] is able to issue a refund. [redacted] is a separate entity from Etsy, which means that we unfortunately don’t have access to the funds the Customer submitted.
Earlier today, January **, an Etsy Administrator contacted the Customer by email with more detailed instructions on how to file a claim for a refund with [redacted]
In the event the Customer requires additional assistance, we would encourage him to reach out to our Trust team directly ([redacted] for assistance.  
We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

[redacted]
[redacted]                [redacted]...

[redacted]
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[redacted]                [redacted] [redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated October *, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer has opened a case on Etsy for this transaction and been in contact with an Etsy Administrator as of October *, 2014.  As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case system.  If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review.  
As the Customer paid for this order via [redacted], Etsy does not have access to their payment in order to issue a refund on the Seller’s behalf.  When responding to the Customer on October *, we advised the Customer that a [redacted] claim would need to be submitted by October * in order to be eligible for [redacted]’s 45-day claim policy. We would now recommend that the Customer contact their bank or credit card issuer, to see whether they are able to obtain a refund.
In the event the Customer requires additional assistance with their case, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.  
We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I cannot submit an open request to get my money back when the vendor already said she would repair necklace months ago, but has not.  Instead, here is the response from [redacted]:
 [redacted] [redacted]  [redacted] [redacted] [redacted]
[redacted]  [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]  [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
[redacted] proceeded to email two other times, and her emails continue to get worse. I never responded to the above email or the other two she sent which were threatening. 
 I never harassed her. I've emailed her three times asking when she will repair the necklace as she originally agreed to free of charge. This has not happened over several months, and now I'm too late for Etsy to help with anything. Very convenient. No, I am not happy.  Etsy is trying to say they don't have any responsibility in this matter, so apparently they will allow anyone to sell items on their site. I no longer want the necklace repaired but I want it refunded. I don't care that I went over the amount of time allotted by Etsy. I have tried from the moment go to get this resolved with [redacted], and from the above comments you can read how well this is going.
Marketing states that people who are satisfied often don't tell anyone, but consumers who are dissatisfied tell 15 people. I am not happy at all how this is playing out. 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted]
 
[redacted]                            [redacted]
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Dear Mediator:
 
This letter sets
forth Etsy’s position regarding the rejection filed December[redacted] 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace
where people around the world connect to buy and sell unique goods. Individuals
may open up their own shop on Etsy to sell unique goods. To use the site, each individual
must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the
“Customer”) explained in the complaint, the Customer is a seller on the Etsy
site and as such agreed to Etsy’s Terms of use.’’
 
Etsy’s Terms of Use, to which the Customer
agreed, state, “Everything on Etsy must be
Handmade, Vintage, or a Craft Supply” and “Items
must be accurately represented in listings and listing photos ([redacted]). Our Terms
also state, “Etsy reserves the right to refuse service to anyone,
for any reason, at any time.” In
terms of fees, our policies state, “If Etsy terminates a listing or your
account … you remain obligated to pay Etsy for all unpaid fees plus any
penalties, if applicable.”
 
In
the rejection, the Customer states that Etsy suspended her account without
cause and requests a refund for listing and advertisement fees.
 
 On November [redacted], a member of Etsy’s
Marketplace Integrity Team reached out to the Customer because the Customer was
selling material that did not comply with Etsy’s policies. The Customer’s
material was not handmade according to our policies, although the Customer listed
it as handmade. At that time we explained to the Customer that we would work
with her to ensure the material in her shop complied with Etsy’s policies if
the Customer was willing. We did not receive a timely response, and subsequently
suspended the Customer’s Account. The Customer reached out to us on December [redacted] to inquire about the suspension, at which point we informed the Customer that
we would not re-open the Customer’s account due to violation of Etsy’s Terms of
Use.
 
As a result and in accordance with our
policies, Etsy suspended the Customer’s selling privileges. Per our policies,
we do not offer refunds for the specified fees in these circumstances. Etsy
considers this matter closed.  
 
 
Sincerely,
 
[redacted]
Etsy, Inc.

I opened my shop in June of 2016 after witnessing my girlfriend's success with Etsy (she opened her shop in January of the same year). Initially all was going great. By the time December approached I had made over $10,000 and had close to 1,000 5 star reviews from hundreds upon hundreds of very happy customers.
None of this mattered, however, when Etsy decided to ban both my girlfriend and myself from selling at the end of December.
You may be wondering why Etsy decided to close down two shops that were producing not only tens of thousands of dollars and positive reviews for themselves, but also thousands of dollars for Etsy as well. The reason? Both of our shops had the same IP address. Yes, you read that correctly. The only reason we were shut down was because we lived in the same dwelling.
After some research, I discovered that other prior Etsy sellers had ran into the same roadblock. They were selling items in a separate shop among other people living with them and Etsy shut everyone down solely due to the fact that they were all located in the same house or living space. I've even read stories of people living in college dorms being shut down without any clue why, again because there were other people selling on Etsy in that dorm.
You must be thinking "There's no way that's the real issue here. Etsy wouldn't shut down successful shops just because they sell in the same location. What's the big deal anyway?" That's exactly what I thought, too. But it's true. Etsy will shut you down and refuse to communicate with you if you sell in a different shop with someone else living in the same space.
As a business person, this has got to be the most ignorant, backwards, and downright stupid business model I've even encountered. Etsy is the only business that I know of that would shut down a successful, money-making location for what any normal person would consider absolutely no reason at all. Imagine if a restaurant chain started closing successful locations for no reason at all. That would be certifiably insane, right? Well that is what Etsy did here, and that is what they've done in the past.
I have absolutely no hope in the future of Etsy. I've shorted their stock. I've warned every shareholder I know. I've spoken to hundreds of people about my story and the reaction is always the same: Etsy is failing.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and even though I feel that Etsy hides a personal bailout in their terms of use so that they can never be blamed for anything. I received my 2nd shipment, with no help from Revdex.com or Etsy.
Sincerely,
[redacted]

March
[redacted] 2015
 
To:                            The
Revdex.com
                                    [redacted]
                                    [redacted]
Via Email:             [redacted]
Re:                             Case
# [redacted]
 
Dear [redacted]:
 
This letter sets
forth Etsy’s position regarding the complaint filed March [redacted], 2015
against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where
people around the world connect to buy and sell unique goods. Individuals may
open up their own shop on Etsy to sell unique goods. To use the site, each
individual must agree to Etsy’s Terms of Use and other site policies. As [redacted] (the “Customer”) explained in the complaint, the Customer was a buyer
on the Etsy site and as such agreed to Etsy’s Terms of use.’’
 
In the complaint the Customer indicates that a
seller who uses Etsy’s platform did not refund or repair an item that the
Customer purchased. She also stated that she filed a case and Etsy did not
mediate it.
Etsy’s Terms of Use, to which the
Customer agreed, state “[s]hould you have a dispute with one or more users, or
an outside party, you release Etsy … from any and all claims, demands and
damages … of every kind and nature … arising out of or in any way connected
with such disputes.”
Buyers on Etsy may file a case in order to
resolve disputes such as these (https://www.etsy.com/help/article/35).
Our records indicate that the Customer filed a case on March [redacted] 2015.  A member of Etsy’s Trust & Safety
Team, which handles these issues, mediated the case.  Etsy closed the case because the seller sent
a replacement for the original order, which is considered a valid resolution in
these scenarios. When a seller has sent a replacement, we can no longer mediate
the detailed differences of compared to the original order, as we cannot
confirm that the replacement item will match the original listing.
 
It is unfortunate that the Customer did not
have a satisfactory experience in this circumstance. These situations are unfortunate, but rare. Most transactions
on Etsy are completed without incident.
 
Please also note
that the item the customer purchased was from the Etsy user ‘[redacted]’ who
operates a shop on Etsy. ‘[redacted]’ is not an Etsy employee. Pursuant to Etsy’s
Terms of Use, the Customer releases Etsy from all claims, demands and damages
arising out of or in any way connected with this dispute.
 
If you have any questions please contact me
at [redacted].
 
Sincerely,
 
[redacted]
Etsy, Inc.

[redacted]                [redacted]
                    [redacted]
                    [redacted]       [redacted]                [redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated September **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the rejection, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) have not been delivered and they are awaiting a resolution through Etsy’s dispute platform.

I see according to our records that the Customer received a response from an Etsy Administrator on September ** outlining our case process.  In addition, Etsy intervened in the Customer’s case on September ** and **.
As the Seller has not yet resolved this concern with the Customer directly, Etsy has intervened as of earlier today and a refund has been issued on the Seller’s behalf.  It typically takes 2 to 5 business days for the refund to be reflected in your bank account or card statement.
In the event the Customer requires additional information about the refund issued on the Seller's behalf, we would encourage them to reach out to our Trust team directly ([redacted]).
We’re sorry to hear that the Customer was concerned by this experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time.  If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

[redacted]

[redacted]                [redacted]
...

                    [redacted]
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[redacted]      [redacted]
[redacted]                [redacted]
Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated November **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.
Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.
I see that as of today’s date, November **, the Customer has not contacted the Seller through Etsy’s messaging system in order to inquire about the status of her order. We recommend that the Customer contact the Seller to pursue a resolution to this matter. If the Customer is unable to resolve this matter directly with the Seller, the next step is opening a case.

According to our records, the Customer was eligible to open a case on Etsy for this transaction as of November *, 2014, and will be eligible until January *. As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case system. If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review.  
In the event the Customer requires additional assistance with contacting the Seller or opening a case, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.  
We’re sorry to hear that the Customer has been concerned over their experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]  

Sincerely,


[redacted]
Etsy, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca
What a bunch of lies amazing how esty protects there own. First off I never stated [redacted] inspired that was stated from [redacted] and esty employee who was back peddling knowing that these are [redacted] and have 1000 listingfs . Secondly Esty have over a 1000 listings of others selling exactly the same items I sell they are being discriminating to cover themselves. They had an abussive Buyer who wanted to buy off the website and when I called her cheap she threatened to do this and Etsy moved without doing there research. I protected there policy making sure that they did not mis out on commission. They have cost me alot of money sales and reputation to cover there none sense. If this is there policy than all listings should be removed of the same [redacted] item. The mediator should go on the website and search Dust bag to see all the designer dust bags that are exactly the same to know that you discriminate and took my money. I also have the documentation about the abusive buyer who threaten this state she had nothing to lose. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 
Hello [redacted] (Etsy),As I explained on a previous message via e-mail, Etsy closed my shop after having removed the material that was violating copyrights.  I was not selling goods with brand logos, I was selling handmade goods.  My only mistake was add tags and descriptions as "designer inspired".  After receiving Etsy warning, I removed everything (tags, descriptions, titles).  I also contacted an IP attorney to know if my designs were good to go, after his evaluation he approved.  My question is: Why Etsy close my shop after I removed  the infringement material?The Etsy warning was on August **, 2014.  On August **, 2014 after my IP attorney having verified my designs and gave me the "good to go", I re-list the items.  Then, on September **, 2014 Etsy closed my shop and sent me a message with a link of the item that it was "infringing.  When I go through the link provided by Etsy, I noticed the item wasn't violating IP.  Actually, it was one of the item evaluated by my IP attorney.I have evidence that I was not violating copyrights.  Part of the evidence were sent to [redacted] (Etsy) and the answer was an automatic "copy paste" message.  I think the treatment I received is not fair nor right. I have been a successful seller with excellent reviews from my clients and never opened a case against me or against my shop.I request that my case be reviewed.  I am willing to present the evidence that I was not violating copyrights.  I am also willing to provide evidence that I am being represented by an IP attorney, therefore my designs do not represent any kind of threat to Etsy.  If Etsy proceed to open my shop, I'm willing to remove those designs that were an issue if requested.
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because
Etsy's unableness to mediate the case any further because "the customer didn't provide proof that the item was "not as described" is incorrect. I already submitted 3-4 sets of photographs depicting the item as not as described. The Etsy Trust team closed the case abruptly and implusively without communicating to me anything. They requested photos (that I already sent) then when I stated I was not going to submit the same photographs for the 4/5th time. My comment was that I wasn't going to submit the photographs because it was ludicrous, because I have already done that. The next thing that happened was "Etsy closed the case." It seems as if no one looked into this situation between the seller and myself. Just quickly and impulsively responded when I said I wasn't going to submit the 4/5 set of photos and closed the case and justified it as if I was not providing proof, of which, I already did. Extension accent ribbons on a wreath, does not make it 5" larger in diameter. The way the item was described. The seller offered to credit the $55 for the wreath, but my issue was the $40 in shipping I was going to have to incur. I don't feel I'm responsible for incurring the $40 cost when the item was not described correctly. It says I declined the resolution. This is inaccurate. These responses from Etsy are unacceptable. If they have/share no responsiblities with their sellers, why do they have return policies stated, where "item not described" is an appropriate catagory? I find Etsy's customer service absolutely horrific. Overheard a conversation the other day in the school pickup line where a lady was complaining to another that she ordered tshirts from Etsy, they arrived incorrect and the seller wasn't going to refund her shipping either way either. And she was opening a case, trying to dispute it as well. Seems very familiar to me. Seems unjust to customers and a very unacceptable business practices. Etsy gains from these transactions, yet accepts no responsibilities, despite what their webpage appears to offer "returns/solutions/etc." Reguiring customers/buyers to agree to membership terms, in order to purchase anything, unbeknownst to the customer, that they have no protection from this company if the sellers are unjust/unethical/immoral. They claim to offer solutions/help, but absolutely do not do that at all, trying to worm around the issue with agreement terms, inaccurate analysis of the cases, etc., Unfair!!!
"As previously stated, our records indicate that the Customer filed a Not as Described Case against the Seller on October **. The Case was escalated to an Administrator of the Etsy Trust team for review on October **. It was determined by the Administrator that Etsy was unable to mediate this case further, as the Customer did not provide proof that the item was “not as described.” The Case was closed on November *.The Customer may note that our records indicate that the Seller offered a resolution to this matter that is within their own shop policies. As of today, November **, the Customer has declined this resolution. Although this case is closed on Etsy, the Customer is welcome to continue working with the Seller directly using Etsy Conversations, Etsy’s onsite messaging tool, if they would like to pursue a resolution.In the event the Customer has any further questions, she may contact our Trust team for more information at [redacted].  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I was in contact with the buyer who filed the case against and we both agreed that I would still send her decorations even though her party date passed. She then goes behind my back an escalates this to a claim and I was never sent any response on how to rectify the problem. In the meaasge that I did get they told me to check my email for further assistants. I could not do that because I never got any emails. I am a Mom and I have a 3 year old little boy and this was my only income to support him. I have gone without money for 2 weeks.  

 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 My purchase clearly says Etsy they are selling threw you and as a customer I would think you would take this seriously especially if your letting sellers sell threw you and my credit card purchase says ETSY so its ok for a seller to scam a customer NOTHING was shipped have you guys looked at the tracking information clearly it still saying waiting for the product to arrive nothing was ever shipped on;y a shipping label was creadted I have even talked to the Post office the merchandise was NEVER SHIPPED when it was suppose to even after I talked to the seller only created a shipping label after I filled a claim still didnt respond until I called her a SCAMMER which thats exactly what she is
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I really liked an item and wanted to buy it. For 2 days I tried to use their payment process, [redacted], but it was not working. You can not contact Etsy. The email that I sent, asking for help, was answered with the suggestion to “contact the seller”. I did and after 4 days, agreed to send a Money Order to the seller. You can guess the rest of the story. The seller took the $377.00, cancelled his Etsy account and his cell phone number. Etsy said they couldn’t help me because I had not used [redacted]…..but Etsy, I tried for 4 days!!!! Etsy has ignored the entire issue and was not willing to give any forwarding info or any help so that I could try to re-coup my money. It has been reported to the police. There is no support for the buyer. Beware!