Etsy, Inc.

Review: This was the most unprofessional person I ever talked with at a business I wasn't nite either but she was the business the customers r always rite and it's been almost a month and I still had not gotten my order I asked for a refund at that point it's been sense june ** when I place that order in the beganDesired Settlement: I still want the shoes but not if it takes a month to arrive

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated July **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered.

Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer received a full refund from the seller on July **, 2014 and this transaction has now been cancelled. In the event the Customer requires further assistance, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance.

We’re sorry to hear that the Customer had a negative experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]

Sincerely,

Etsy, Inc.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

thank u for your time in looking into this matter but if I still want those shoes can u let me no how and not thur that person

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter further sets forth Etsy’s position regarding the rejection of our response to the complaint dated July **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the rejection, the Customer is requesting assistance in finding a new Seller on Etsy to complete a previous order that was cancelled and fully refunded. We would like to clarify that Sellers are not employees of Etsy, but operate shops on Etsy.com.

We ask that the Customer not file further rejections, as this limits Etsy’s ability to assist them in a timely and efficient manner. We would instead encourage them to reach out to our Support team directly ([redacted]) for further assistance locating a new Seller.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]

Sincerely,

Etsy, Inc.

Review: I order "Jum the broom" off this website on May **, 2014 for my wedding ceremony on August **, 2014. The saler is April - My beautiful wedding; she was emailing me regarding the product but the last email I received she stated that she was moving. She also stated that she will still work on my product this was onn June ** by email. I emailed her twice after that but no response and I also filed a complaint with Etsy with no response. I paid $55 for the" Jump the broom" ; I emailed her and asked for a refund but of course no response. My order # [redacted].Desired Settlement: I would like a refund for $55.00. My wedding is one month away I'm very disappointed with this company.

Business

Response:

[redacted]

[redacted]

[redacted]

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated July **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.”

In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered. The Customer also states that they have not received communication from the Seller.

Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.

I see according to our records that the Customer last received communication from the Seller on June **, 2014. If the Customer has not yet received the product they ordered from the Seller, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance in filing a dispute. We would further like to note that the Customer is eligible to file a dispute through Etsy’s case system from June **, 2014 to August **, 2014.

We’re sorry to hear that the Customer has not received the product ordered from this Seller and we would be happy to assist them in pursuing a resolution. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted]

Sincerely,

Etsy, Inc.

Review: My account was suspended and they will not reply to me as to why. I read all their FAQs which stated I should have received an email but didn't, not even in my junk mail. I then received a form email stating I could try their help page and if that didn't help reply to the email. I have done this so many times I've lost count. I just keep getting the sale automated response directing me to the help page or to respond if that doesn't help. The service is for selling handmade items through their site. My items have been removed and I have no idea whether or not I could be selling my items. All I need is an answer as to why they suspended my account and how to resolve the issue.Desired Settlement: Explanation and resolution to the problem immediately.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I finally received a response from Etsy. They have reactivated my account and are sorry for my inconvenience. I just wish I knew the problem.

Sincerely,

Review: My son ordered two cell phone covers back on September **, 2013, and just received one. He is still missing the cover "OBEY". I have contacted Etsy Inc., by letter and by e-mailed with no success. I have been charged for two cell phone covers.Desired Settlement: I would like to be refund the amount of $14.89 (price of the cover) and half of the shipping charges $6.99.

Business

Response:

Review: My account has been closed permanently without an explanation. I have asked pleaded and begged on what to do to keep my shop open and no answer has been sent to me. They asked me for pics of handmade materials and steps needed to make them I sent them all the requirements and they rejected me and have not told me why. I didn't know what else to do but to make a complaint please help me on this matter my business is very important to me.Desired Settlement: To reactivate my account so I can continue to sell my products to customers.

Business

Response:

Review: I purchased a package on April [redacted] and when my package tracking stated it was shipped I had recieved nothing. Not only did the company ([redacted] of etsy.com) not replace my product (even though it has insurance up to $100), the seller wont even reply to me. I have emailed etsy.com, the seller and the store owner mutiple times to no avail.Desired Settlement: I would just like to recieve my package. I want a replacement package shipped to my postal office for me to be able to pick up.

Business

Response:

May *, 2015 To: The Revdex.com [redacted]Via Email: [redacted]Re: Case # [redacted] Dear [redacted]: This letter sets forth Etsy’s position regarding the complaint dated May *, 2015 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims a purchase made from a Seller on Etsy (the “Seller”) has not been delivered.Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com. I see according to our records that the Customer purchased an item from the Seller on April **. On April **, the seller indicated that the item was shipped to the address provided by the Customer on the Etsy receipt. The tracking information provided by the Seller indicates that the package was delivered on April **.Etsy does not hold sellers responsible for shipping delays or errors, as long as the Seller is able to prove that they shipped the item to the address on the Etsy receipt. Some sellers may offer a replacement or a refund in this circumstance, but this is not required by Etsy.As the Seller has submitted tracking information, the Customer may wish to contact the Seller and the shipping service for information about opening a claim for a missing package.In the event the Customer requires additional assistance, we would encourage them to reach out to our Trust team directly ([redacted]). We are sorry to hear that the Customer had a negative experience with the Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes. Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted]. Sincerely, [redacted]Etsy, Inc.

Review: I ORDERED CANDLES ON 10/**/14 WITH MINNIE MOUSE ON THEM FOR 20 PEOPLE I'M HAVING MY DAUGHTER'S BABY SHOWER AND I PUT WELCOME [redacted] AND IT IS NOW 11/**/14 AND THEY HAVE NOT SENT ME THE CANDLES BUT THEY TOOK MY MONEY . I SENT THE COMPANY A LETTER ON 11/**/14 AND I HAVE YET TO HEAR WHAT IS GOING ON. WITH THEM EITHER REFUNDING ME BACK MY $110.00 OR SENDING ME MY CANDLES AND SHOWING ME THEY ARE SORRY THAT IT TOOK SO LONG FOR ME TO GET WHAT THEY SAID WOULD BE SHIPPED OUT WITHIN 3-5 DAYS. IT'S BEEN LONG ENOUGH I WANT MY MONEY BACK OR THE CANDLES.Desired Settlement: I WOULD LIKE THEM TO EITHER SEND ME MY $110.00 OR MY CANDLES ALSO THEY NEED TO DO SOMETHING FOR ALL THE TIME THEY TOOK TO GIVE ME WHAT I PAID FOR

Business

Response:

[redacted]

[redacted]

[redacted] Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated November **, 2014 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use state, “Etsy cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state, “You release Etsy (and Etsy's officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with disputes with one or more users, or an outside party.” In the complaint, the Customer claims the purchase she made from a Seller on Etsy (the “Seller”) has not been delivered. Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute. Transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but operates a shop on Etsy.com.I see that as of today’s date, November **, the Customer has not contacted the Seller through Etsy’s messaging system in order to inquire about the status of her order. We recommend that the Customer contact the Seller to pursue a resolution to this matter. If the Customer is unable to resolve this matter directly with the Seller, the next step is opening a case. According to our records, the Customer was eligible to open a case on Etsy for this transaction as of November *, 2014, and will be eligible until January *. As a venue, Etsy is not directly involved in the transaction, but we can attempt to mediate between the Customer and the Seller through our case system. If the Seller doesn't respond or resolve the case within one week from the date it was opened, the Customer will have the option to escalate the case for review. In the event the Customer requires additional assistance with contacting the Seller or opening a case, we would encourage them to reach out to our Trust team directly ([redacted]) for assistance. We’re sorry to hear that the Customer has been concerned over their experience with this Seller. However, in accordance with our Terms of Use, the Customer releases Etsy from any and all claims, demands, and damages arising from such disputes. Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted] Sincerely, [redacted]Etsy, Inc.

Review: I received a package that was broken and asked for another one to be made, took weeks and received the second package, again broken, I asked for a refund and I was told that I should expect it that it was in the process. Never received anything and was strung along and then the seller stopped communicating and has been ignoring me ever since. I was told that I would receive my money back and no one has done anything to make sure that I receive it. there is no way to make sure a consumer is not scammed.Desired Settlement: I would like my money given back for a product that I received broken twice and was told in writing that I would receive.

Business

Response:

Review: We have an Etsy store front that we have invested significant funds into building inventory and paying fees to keep the store items listed. Etsy have determined that they think our account is linked to another account that has some type of billing issue. We are in no way affiliated with any other accounts. Our attempts to reach a real person or to understand the situation have gone unanswered. They simply want us to contact our credit card company to resolve (only it isn't our credit card company as the other account isn't ours). We are at a loss as to what to do.Desired Settlement: They need to unaffiliate my account with whatever the issue is with the other account, such that my store front is opened back up. They need to refund the fees I paid to list the items during the period that my storefront was closed.

Business

Response:

Dear Mediator:

This letter sets forth Etsy’s position regarding the complaint dated September **, 2013 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is an online venue to buy and sell all things handmade. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. The Customer [redacted] is an Etsy member and agreed with Etsy’s Terms of Use.

Our records indicate that the Customer’s account is currently open. We have also noted the dispute in their account, and explained via email that the link between the Customer’s account and the suspended account was made in error.

Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted].

Sincerely,

Etsy, Inc.

Review: Before I placed my order I had contacted the [redacted] to make sure I would get my shirt on time and they had said yes. Today was the latest day I was promised it would be here. I was pretty much lied to in the conversation I had with them just so they can make a sale. I'm not the only customer they have done this to as I was reading reviews and there's a lot of people that have either gotten it late or never got their order. As a business owner you should be honest with people don't do it because you just want to make a sale. I've tried to contact them 2x and have ignored emails.Desired Settlement: At this point I just want my money back I don't need the shirt anymore now that my daughter's birthday is almost over with. They should go out of business as far as I'm concerned because this is not how you gain customers by lying to them just to take their money and run and be rude and not respond to customers.

Business

Response:

Review: I made a purchase on 12/2**1/2013 from KawaiixWonderland. After waiting a few days I tracked the package and it said it was delivered. So I went to the post office and spoke with post master he advised I did not have a package. I provided them with tracking information and they advised they will check the sorting facility but they were sure they did not have a package for me. They have advised me to file a claim with the post office which I have done and then to contact the seller for a reshipment or refund and the seller to put in a claim with their post office to be refunded for the lost parcel. I have already contacted the seller and she has advised she will not reship the product because its too expensive for her and she will not refund my money. She then advised me to contact Etsy Trust and Saftey. I put in a claim with etsy and they closed the case 5 seconds later as resolved when they never even handled the issue. I have sent numerous amount of emails to their customer service department and I still have not received any communication back. I am out $24.00 and 100 pieces of product.Desired Settlement: I would of liked to receive the product as it would of surely been utilized but, after dealing with the poor customer service of the seller and Etsy, I would just like to have my refund back and purchase my product else where.

Business

Response:

Review: I placed an order through a seller using Etsy.com. The seller shipped the items through USPS and provided a delivery confirmation on November [redacted]to my work address. No one was in the office that day so the package was not received. I contacted the seller and they told me it's not their problem, it's the post office. I contacted the post office and got a claim # which I shared with the seller and asked for a replacement or a refund. They have refused and when I pressed further, they just ignored me altogether. I filed a complaint with Etsy.com to intervene, but they're telling me since the package is marked "Delivered" they won't refund my money or have a replacement sent.Desired Settlement: The business has a responsibility to fulfill my order. I parted with money expecting goods in return. My contract is with them, not the post office, so even though the post office may have lost the package, I still am out of money and don't have what I paid for. Etsy should refund me my money, then try to recoup their losses through the post office. I shouldn't be ignored when asking for a refund.

Business

Response:

Review: The product was advertised as "an iPhone 5 / Lightning cable ... for both syncing and charging", however, it did not sync. It also did not charge. I contacted the Etsy shop owner on 8/**/13 to request a replacement. They replied the same day and said they could replace with a shorter cord. I left a review that reflected this info. The shop owner then said "shame...We actually just printed the shipping label to send you another 10 foot cable but you were so quick to leave a negative... You can change it to positive and we can continue to ship you a new one." I changed my feedback to positive and they sent me an email stating a package had been shipped. I had follow up questions and they stopped replying to my email. After not receiving the package in the time frame they stated, I checked back and found out they had only generated a shipping label and sent me that confirmation as though they had sent the new product. I contacted them on 8/**/13 and still no reply to my email. Shortly thereafter I filed a complaint online through Etsy. They never replied. I reached out to them numerous times on social media; no reply. Shortly there after, I filed a claim with my credit card company. Today I received notification that this isn't a dispute the credit card company can handle. Please note that: (a) The product did not work as advertised (no syncing capability) (b) The product stopped working within 20 days (c) The shop owner stopped communicating with me after they received positive feedback (d) Etsy failed to reply to my complaintsDesired Settlement: I would like a full refund. I will return the non-working product to the shop owner.

Business

Response:

Dear Mediator:

This letter sets forth Etsy’s position regarding the Complaint dated September **, 2013 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is an online venue that connects individual buyers and sellers to buy and sell all things Handmade, Vintage and Craft Supplies. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. The Customer [redacted] is an Etsy member and agreed with Etsy’s Terms of Use.

Etsy’s Terms of Use specify that Etsy “cannot ensure that a buyer or seller will actually complete a transaction.” Etsy’s Terms of Use also state “[s]hould you have a dispute with one or more users, or an outside party, you release Etsy (and Etsy’s officers, directors, agents, subsidiaries, joint ventures and employees) from any and all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.”

In the complaint, the Customer explains that he is not satisfied with an item purchased. Our records indicate that the Customer purchased the item in question from the shop 3DLuxe. 3DLuxe is not an employee of Etsy, but rather an Etsy member who operates a shop on the site. Pursuant to Etsy’s Terms of Use, the Customer releases Etsy from all claims, demands and damages arising out of or in any way connected with this dispute.

It’s unfortunate that the Customer did not have a satisfactory experience with an Etsy seller. We sincerely hope the Customer can resolve this issue directly with the seller. Etsy considers the matter closed at this time. If you have any questions, feel free to contact me at [redacted].

Sincerely,

Etsy, Inc.

Review: July [redacted] 2013 I was contacted by an Etsy, Inc. representative stating that she closed my Etsy shop and permanently banned be from Etsy because my shop resembled that of a seller that was banned for copyright infringement. My designs were created by me and me alone. She has violated her own company policies by making a bias assumption and now is not responding to my emails.Desired Settlement: I would like an apology from [redacted] for bias accusations and slander along with my account privileges being reinstated so I can continue to run my Etsy shop.

Business

Response:

Review: Etsy is essentially a platform for third-party independent retailers; however, I was instructed by a third-party seller to return an item but specifically instructed to insure the item for a fraction of the item's worth so the seller could avoid customs (international shipping) fees. Now, the package has been lost and I am out the money due to the seller's instructions on how to insure the package in order for him to accept a return. Upon calling Etsy, they say it is not their responsibility at this point, nor the sellers. Essentially, that leaves me without the purchased item, and Etsy without any accountability.Desired Settlement: The desired outcome would be for Etsy to be accountable, considering they accrue substantial profits as an e-Commerce retailer, therefore a rightful refund for the full item that has been lost and unfairly insured based on the seller's indications.

Business

Response:

Review: I ordered 12 macaroons on 1/**/2016 for Valentine's Day and was told I would get them on time. (Yuri S[redacted]) I received them on the ** of February, wrong macaroons wrong date and cookies were a broken mess! I emailed Yuri 5 times photos and a request to refund my 25$.

Have not heard a word from him. I told him in my last email I would be contacting the Revdex.com.Desired Settlement: I can send him back the macaroons (prepaid label) then he can reimburse me 25$.

Business

Response:

[redacted]

[redacted]

Dear Mediator: This letter sets forth Etsy’s position regarding the complaint dated February **, 2016 against Etsy, Inc. (“Etsy”). Etsy’s service, Etsy.com, is a marketplace where people around the world connect to buy and sell unique goods. To use the site, each individual must agree to Etsy’s Terms of Use and other site policies. [redacted] (the “Customer”) is an Etsy member and agreed with Etsy’s Terms of Use. Etsy’s Terms of Use include our Buyer Policy, which states, “Etsy provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that Etsy is not a part of that transaction. By shopping on Etsy, you understand that:You are not buying directly from Etsy, but from one of the many talented sellers on Etsy;Etsy does not pre-screen sellers and therefore does not guarantee or endorse any items sold on Etsy or any content posted by sellers (such as photographs or language used in listings or shop policies); andEach seller on Etsy accepts different payment methods and has their own processing times, shipping methods, and shop policies.”Pursuant to Etsy’s Terms of Use, the Customer has agreed to “release Etsy from any claims, demands and damages arising out of disputes with other users or parties.”In the complaint, the Customer claims that she purchased macaroons from a seller on Etsy, (the “Seller”) and that the order she received was wrong.As is stated in our Terms of Use, transactions on Etsy occur directly between a buyer and seller. The Seller that the Customer purchased from is not an employee of Etsy, but rather an individual who operates a shop on Etsy.com.According to our records, the Customer has not yet opened a case on Etsy for this transaction.To clarify, the Etsy case system is a platform where buyers and sellers can work together to resolve issues with an order. Although, as a venue, Etsy is not directly involved in the transaction, Etsy Administrators may be able to assist in the mediation of some disputes through this case system.The Customer may note that the 60 day window in which she is eligible to file a case for this transaction began on February *, 2016 and will expire on April *, 2016. If the Customer does not file a case before that date, that option will no longer be available and will not be reinstated.In the event the Customer continues to have questions about this matter, or needs further assistance in opening a case, we would encourage her to reach out to the Trust team at [redacted].Etsy considers the matter closed at this time. If you have any questions, feel free to contact [redacted]. Sincerely, CamilleEtsy, Inc.

I really liked an item and wanted to buy it. For 2 days I tried to use their payment process, [redacted], but it was not working. You can not contact Etsy. The email that I sent, asking for help, was answered with the suggestion to “contact the seller”. I did and after 4 days, agreed to send a Money Order to the seller. You can guess the rest of the story. The seller took the $377.00, cancelled his Etsy account and his cell phone number. Etsy said they couldn’t help me because I had not used [redacted]…..but Etsy, I tried for 4 days!!!! Etsy has ignored the entire issue and was not willing to give any forwarding info or any help so that I could try to re-coup my money. It has been reported to the police. There is no support for the buyer. Beware!

It's a complete scam with no accountability.

Review: I placed an order for an item on ETSY over 3 weeks ago. It has not been shipping and there is no way for me to file a complaint through ETSY directly to force the seller of the item to give me an update. Order #[redacted].

ESTY may reply saying this is a transaction between the buyer and seller, not them but my credit card statement shows ETSY as the merchant. Legally this is a transaction between ETSY and me. Passing this off to the seller is not a resolution.Desired Settlement: Refund ASAP

Business

Response:

Review: Hello, Not long ago me, [redacted], and my wife, [redacted] set up shops on Etsy. For no reason whatsoever they shut down our shops without warning or answer as to why. Below is a beginning list of complaints I could add more and more from many sellers who pay to use this ecommerce site. I did't receive any emails although a major majority of sellers do not look at there email they communicate through converstations in there shop. It's not good practice as a selling site to just delete people. I have read so many stories where people had a good customer base and outstanding orders when they just shut them down. How many consumer complaints has the Revdex.com received? I am fighting back as me and my wife did nothing wrong to our knowledge. I even sent an email with nothing in return. I would like our shops reinstated as we did nothing wrong. We just opened and had no sales but still did nothing wrong to be closed. All our products were handmade by us. Not even open two months and wiped out. Were is the justice in this Country against CEO's of these companies are not held responsible. They literally will ruin a persons business. There is a group of us going [redacted] if this is not stopped and the list is getting larger. There was no reason for our shops being closed or again none given. http[redacted] http[redacted] http[redacted]/ http[redacted] http[redacted] http[redacted]Desired Settlement: I would like a hand written letter from Etsy's CEO explaining how they can just shut down a shop without explaination and our shops reinstated.

Business

Response: