Enterprise Rent-A-Car Company of Boston

I rented a car from enterprise in April 2018 for 3 days returned the rental on April 25th. The customer service rep went outside to do the walk around inspection when he came back he told me there was a small dent on the front driver side bumper. I asked him to take me outside to show me the dent because there was a small dent on that side that my boyfriend pointed out to the rep who did the walk threw when I picked up the car and the rep never came over to look he said to me there was a bunch of little scratches and marks that he has marked off on his report. When we went outside to look I told the customer service rep that it was the same dent that my boyfriend had pointed out when we picked the car up it was about a quarter size. The rep said lets go inside and I will see what was marked on the report. He looked at the report on his computer and said it wasn't marked on there. I asked him if he could pull up the camera footage and he would be able to see my boyfriend pointing to the same spot and the rep never coming over to look. The rep said he would have to charge me my $500.00 insurance detectable and he would give me the phone number to the claims department to dispute the fee. Then he proceeded to tell me that he thinks the car smells like smoke and would need to charge me a $300.00 cleaning fee on top of the $500.00 for my insurance detectable. I told the rep that I do not smoke and that the car was only used to get me back and forth to work from Monday to Wednesday till I picked my car up from the dealer on Wednesday. my credit card would only allow him to charge it 287.36 in total. I filed a dispute with the claims department and received a letter stating that they would be covering the damages and I did not have to pay my $500.00 detectable. I was told I would have to talk to the manager from the office that I rented the car from to get the cleaning fee refunded that was charged to my credit card for 287.36. I called the office and spoke to the assistant manager explaining again that I do not smoke. She told me her manager was the only one who could make the decision to refund me and she would not be in till the next day. She stated she would talk to her manager when she came in but she really didn't think that she was going to refund me because they got the car cleaned. I asked her if she could email me or send me a copy of the receipt from the place that cleaned the car. She said she would ask her manager to get a copy for me and that she would give me a call back tomorrow. I gave her my cell phone number and never received a call. I also called the 1-800 number and they told me I could call the regional accounting manager. They gave me the number. I called multiple times there was no answer and no answering machine.

I went though *** to reserve a car for 7 days while in Maine visiting my granddaughter. This was done though Alamo Rent A Car at the Bangor Airport. My quoted fee was for $290.00 plus tax for 7 days. In the end I was charged $383.92 for the 7 days. When I arrived home in Arizona I went through my papers as I was up set it cost me way more than I was told. I called Alamo's customer service on June 27, 2018 and after some time was told the supervisor agreed to give me a refund. No amount was actually quoted but I was expecting the difference between the $209.00 and $383092 which is $93.92. There was also a good size amount which I was told was taxes by the airport ($131.76)which think is way high. Extra fuel charge and extra driver I new and agreed to.

I got a rental car thru insurance because of an accident. I did do a walk around with the clerk when I picked up the car. When I returned the car they claimed that there where "Two Hugh dents" in the hood of the car. I had to have the clerk actually show me where these two large dents where. In order to see the dents you had to bend down to eye leave and look across the hood. You could see small Rips in the hood of the car. I took Pictures of the car and you cant even see the dents. I tried to push back but basically was told I had to pay 500$ which is my deductible before I could leave. It felt wrong on so may levels but I was between a rock and a hard place. I feel like I seriously got scammed/cheated. I tried to reach out to the Corporate office but have gotten nothing but double talk and intimidating email responses

I have rented from Enterprise Car Rental in the past and most recently around the end of October 2017 in Belfast Maine after being involved in a car accident and Enterprise offered great customer service. When my daughter, *** was involved in a car deer accident, we recommended Enterprise to her.

On April 3, 2018, I went with my daughter, *** to pick up the rental and use my credit card as a deposit. Her insurance company, *** had agreed to pay the car rental bill.
The Enterprise employee went over the SUV rental, a Blue *** vin ***. He pointed out the damage to the passenger front bumper and held a size meter and explained the damage report. I had also noted a small smudge on the rear passenger side.

When my daughter returned the vehicle on 4/13, he claimed she did the damage at both locations. My daughter said she did not and the damage was done prior to the pickup. I spoke with the same employee over the phone about the prior damage and he was disinterested. I had my daughter take photos of the damage to send to me. The front bumper was the same damage I saw at pickup time. The rear damage had to have the employee rub of the road dust in order to see the smudge. I have over 30 years’ experience as a police officer with the city of Bangor and cover many accidents. I know the difference between old damage and recent damage. This is old damage.

This appears to be quite a scam!

I will be forwarding this complaint toMy Request:

1. There should be no accident report filed or claim to our insurance
2. The $97.62 in unknown charges taken of my credit card.

• Maine Attorney General Office
• Revdex.com
• Enterprises Home Headquarters
• My 18,000 social media followers

I had a car accident. While my car being repaired, I rented a car from Enterprise on 2/12 until 3/23. While the agent was showing me the car, her informed me that I will be paying $6.99/day and he added car coverage of $29/day without giving more information about the coverage. Unfortunately, it took 40 days to fix my car. My bill was $2,890.74 even though I have proof the daily rate was $6.99 a day. The insurance paid only $600 so I was left with $2,290.74. After negotiations, I received a phone call from the manager whom he left a voice mail that I have to pay $1200 and he will refund $600. Without my consent, he billed my credit card with $2,290.74. So I have proof that my bill should be $6.99 a day and coverage of $29 per day. I was not informed I could cancel the coverage anytime. The manager left a message that my bill in $1200 however they charged my credit card $2,290.74 without my approval.

On 1/15/2018 I rented a car from enterprise. With everything the car came out to 30.99 a day. My insurance company covered 30.00 a day and I was told I would be responsible for .99 a day. I kept the rental for 30 days until 2/14/2018. When I returned the vehicle I was dealing with the office manager *** who was trying to charge my account 217.00 stating that taxes were not include and I owe 8 dollars a day. I explained to him thats not what I was charged and that is not on my rental agreement that I signed. I asked for his manager to give me a call because *** was very rude and unprofessional. The Regional Manger *** didn't give me call until two weeks later on 3/1/2018 stated that he was dealing with his sick father which is understandable. During over conversation *** stated that he will honor what I was told the day I rented the car and that he will close out my account the next day on 3/2 and dont worry about being charged 217 I will be charged 30.00. My account wasn't closed until 3/9 and I was charged 217.00. I called *** multiple times on Friday 3/9 and Monday 3/12 at his office number which I was provided by *** and also his personnel cell number which I was provided by *** and still no call backs about my account. When I called the branch I spoke to *** who stated that he closed my account and doesn't know what *** and I spoke about and that he needed to close out the account. After multiple calls come to find out that *** was promoted the next day "how convenient" and no longer handles that branch.

I rented a vehicle from enterprise rental in *** on Bedford street on 1/30/2018 picking up the car it was snowing and the car provided had ice and snow all over it. I stated my concern to the employee about not being able to fully view the car and there was dirt, snow, ice all over the car. The gentleman that rented the car to me stated that everything had been documented on the car " don't worry about any dings/knicks that you see" I now just returned the car to enterprise on 2/16/2017 that had stated that the car had a dent on driver side passenger door. Andrew who viewed the car had stated " it was not there" and he would not provide any paperwork to me prior to me leaving. "I need to have corporate office call me back. He had refused to close out my rental, provide a receipt and became very rude. He stated that he was going to put a claim in to the insurance company as well.

I rented a car with the Medford location. They where spouse to charge my account with a discount I had. I was told by the Manger there John that they would not charger my card the 47.00.However when I got my invoice from Enterprise and check my card statement I notice that was never done. I email the manger 3 times to get it fixed. Which took over a month with him stating it would be fixed. In short it was not I had to call my credit card company to dispute the charger. After I got my refund from My card. I got a letter fron enterprise saying I owed them 47 and then they charged my card again with out my say so. I would tell anyone to never rent from this location as they are lairs. Plus they charged my card with out my right!

I cover my daughter's car insurance. She encountered black ice on 18-Dec-2017 and slid into a telephone pole doing serious damage to the front end of the vehicle. Due to it being so close to the Christmas holiday there was a delay in getting information from the insurance company, getting the appraiser out and getting the vehicle into the shop resulting in her needing a rental for 30 days. She went to the nearest rent-a-car place to her home (Enterprise Rental in Danvers, MA) and asked only for a vehicle large enough for her family of 5 (1 needing a baby car seat). She was told they did not have a vehicle like that available and put her in a ***. As the owner of the insurance policy I had to go there on Christmas eve. to sign the paperwork. I was asked only if I wanted rental car insurance to which I responded "yes". There was no communication from the kid working at the counter explaining any of the charges. There was no sign explaining the costs for each vehicle. No communication, no transparency whatsoever. I signed the paperwork. When my daughter got her vehicle back and returned the rental I received a phone call from Enterprise telling me I owed for 32 days which is wrong, the car was rented from the evening of 12/24 until the morning of 1/24 and that I owned them $3,900. and change.!!!!!!!! Who imagines they are signing on to owe the cost of a used car?? Signed contract or no I feel I was hoodwinked into being charged such an exorbitant amount. This has hit my credit card account without me being given time to straighten this out. I believe this is highway robbery and I need to know if I have any recourse.

On June 7 thru the 13th of 2017 my personal vehicle was in for repairs at *** Motor Company in Med***, MA, during that time *** agreed to cover the cost of a rental car due to the repairs needed. In the middle of November 2017 Enterprise called my husband saying that *** never paid them and that we were responsible for payment and they were going to charge the card they had on file for damages. The amount of $210.00 to cover the rental was charged on November 30th, Enterprise charged our credit card without our consent. We called *** and they claimed to have paid the invoice back in June when they were billed. After daily phone calls that were not returned we finally spoke with a manager that said they saw the payment, and that they would refund the money, this was back on December 19th. I was told that the money would be refunded in 13 business days. On that same day I had also called Enterprise headquarters who said they would forward my complaint to an area manager which I never heard from them. Then I called again to follow up on January 3rd and they said that I would hear back in a week, and I never heard from them again. The Enterprise customer service rep said they do not know why the branch charged me in the first place because on the contract that they have on file *** is listed as the 3rd party that is responsible for 100% of the charges. The woman also said ***'s account number was also listed on file. The main branch of Enterprise claims the accounting is separate for the each branch and that my complaint needed to be answered by that specific branch. It has been almost of month and a half with this charge on my credit card which is also accruing interest.

I rented a car from Enterprise back in June 2017 while my car was being repaired for a few days. While driving to work one day, a rock hit the windshield of the rental car and cracked it. When I returned the rental car, Enterprise did not list or ask about any damage to the vehicle, including the windshield. A few months later in September 2017, Enterprise sent me a bill for $750 for the cracked windshield. I immediately filed a glass claim with my insurance company, ***, and was assured it would be covered. It is now January 2018 and Enterprise has been harassing me with phone calls at least once a week regarding payment for the cracked windshield, and has now sent a $250 bill to a debt collection agency which has also begun harassing me. Each time *** from Enterprise called to ask about payment, I would tell her my insurance company contacted her and needs the correct paperwork in order to pay the damages. She claims my insurance has not contacted her and has said she will keep calling me until she receives payment. I have spoken to *** each time I'm contacted by Enterprise, and they have my claim number on file and advise that they continue to leave *** at Enterprise voicemails requesting completed paperwork for the damage so they will pay it. She refuses to return their calls. This is not a matter of a bill not being paid, as my insurance company is more than willing to pay the damages; Enterprise refuses to provide the correct paperwork in order for the payment to be made and still continues to harass me.

on Sunday 9/24 I rented a car from Enterprise Rent-A-Car in *** and arrived around 12:50pm which made me the last customer which was no big deal as I still received a rental. The only issue about this car was it had dents and scratches and had low tire pressure. Monday I received a call stating I can come to exchange the car for another nice car which I arrived around 5:45pm again late but this time I had a choice of 5 cars which I am now driving in a ***. *** asked me for my license and major credit card which he charged $350, I wasn't aware of this until 9/27 my sons 3rd birthday I had made a few charges and got to *** and was told my card is being declined! I then called and my bank said you were charged on 9/24 $150 and 9/24 $350. The next day Thursday I called and asked to speak with a supervisor and the phone hung up in my ear 3 times I didn't try again and waiting for Friday 9/29 I spoke to the Manager who seemed to not really care said she would refund me which she did. Monday 10/2 I then received this letter attached in the mail telling me I damaged the car returned on 9/25 which has me puzzled as if you look at the other attachment the dates are not matching. I called Enterprise Rent-A-Car and they told me it would take 7-10 days to get this resolved. I began to stress really bad and missed worked on 10/3 which I am still on probation and don't get paid and missed a day worth of pay for all this stress they are causing.

I rented a car on for 2 days from this company and during pick up the employee seems to be in rush around 4 pm and I was in rush too so he showed me the car very quickly that has no damage and made me digitally sign on all paper works through his I pad without giving me a chance to read and after 2 days when drop off before I even stopped the car his figured out a very small pump in without even any scratch and smaller size than golf ball and he repeated many times (this is very significant)as if he wanted other people to hear it many times
I know its my fault not to give attention when I picked up the car but am quite sure that the pump was there before I take the car and I was never involved with any accident and I was parking the car in very safe place during the 2 days , and now they are charging me 450 $ for fixing a something he can pump it out in his hand with no cost, the way he dealed with the issue gives impression that he and the body shop are making money out of it and I was the fool part paying 450 $ which I cant afford even the car rental was paid by my insurance company while my car got fixed for 2 days (i took a photo to proof that damage will cost nothing)

As of two weeks ago, *** & Enterprise Rent A Car had informed me that they have ended their partnership and my rental car was so be returned to Enterprise Rent A Car in ten days, Monday September 12th, 2017. With not enough notice to make other arrangements to continue to work without having missed payments and not having issues to with paying my payments. As of Thursday September 8, I received an email from Enterprise stating a bill showing I would not need to pay next week's payment since I was returning the vehicle.

I followed my instructions as instructed and returned mentioned to Enterprise. I received an email from Enterprise on Tuesday with the same bill showing and no further charges would be charged. On the same day I also received a notice from *** saying I was being charged for the weekly rental payment. I contacted *** to correct this matter but they said they could do nothing about and to contact Enterprise. I contacted *** by number and no response. I reached out to them by the email provided form it has now been a week without a response. Now as of today they said my account again for another week for a car I am no longer in position of.

I only reserved and rented the car for 3 days. The business charged me for 4 days. I have proof that I was only in the area for 3 days. I called the business several times and they said they would call me back but never did.

I dropped my car off at *** in Lewiston , Maine ..
I was told by the front desk receptionist that Enterprise car rental had a car rental for me ..
I didn't reserve a rental so I waited to speak with the rental guy ..
He looked at my ID and pulled up my information .. He said the rental was covered under my *** insurance which I do have ..
I signed some forms , gave a 100.00 deposit and was on my way ..
I received a call a short time later saying there was a miscommunication and I needed to return the car ..
The guy had given me a car that wasn't even meant for me .. He totally screwed up and rented me a car under someone else with the same last name as mine..
He checked all my info and just let me drive off with the car ..
They wasted my time and it was quite humiliating as I was told to return the car ..
He acted like it was a big joke as he was laughing when I returned the car ..
This is unacceptable behavior and business letting someone drive off with a car that wasn't even mine to rent ..
BEWARE DON'T EVER RENT FROM ENTERPRISE!!!

I rented a vehicle from Enterprise while my primary vehicle was being serviced. While in possession of the rented vehicle, I had stopped for lunch. I was in the vehicle which was parked, not running and keys out of the ignition. I was backed in to by another vehicle (I have the information for that person) while parked. The person in the other vehicle stopped, apologized and we exchanged information . I then immediately went to the Enterprise location from which I rented (Warren Ave. Brockton MA) to reported the incident and provided the contact and insurance information from the other vehicle. The Enterprise representative came out, look at my rented vehicle and advised me since there were no indications of damage the matter would not be pursued, but he did take the provided information.
After returning the vehicle at the end of the rental period, I again advised them of being bumped into and again a visual inspection was completed. I was again advised that there appeared to be no damage. I then received a demand several weeks later for costs associated with replacing the back bumper. I was not advised that any repairs were being pursued, but rather only received a demand for immediate payment. I was never contacted in any manner before receiving this demand that repairs were being considered or pursued. I made several calls to the claim representative, leaving messages seeking clarification. I received a second demand, which include action threatening to report the claim to a credit bureau for failure to pay. I spoke with a representative from the other parties insurance company who told me at that time that the other party was claiming both vehicles to be responsible, but that the matter had not been fully resolved as he was unable to reach or speak with the Enterprise representative. I eventually spoke to the Enterprise representative who confirmed the report of the Safety insurance representative and advised I had no options other than to pay the demand as the damage did not exceed standard insurance deductible limits and that there was no way to verify responsibility. I inquired about an appeals process, but was told there was no such options. I was unable again to reach the Enterprise representative despite calling numerous times and leaving messages requesting contact. I eventually spoke to another representative from their "Damage Recovery Unit" who was helpful in explaining payment options and fee waivers. After agreeing to make payments, seeing no other options and not wanting to jeopardize my credit, I received another letter from Enterprise, similar in demand for payment and suggesting credit collection action otherwise. The time elapsed from the initial incident to my agreeing to make payment was approximately 6 weeks. This means Enterprise sent me three collection letters for an incident in which 1. I was not responsible 2. for which they did not notify me they were planning to repair the vehicle 3. for which I was advised on two occasions that further action was not going to be pursued 4. for which I was not able to reach the claim representative and was provided no dispute or appeal options. To date I have made (3) $125 payments towards a balance of $452 as I do not want to involve a collection agency nor jeopardize my credit rating. As noted previously, I have used Enterprise on several other occasions and found them to have excellent customer service and have had positive experiences. However, this matter certainly does not qualify as such and do not intend to use them, or their related partners in the future.

I have rented a Car at Alamo Logan Airport, Boston MA for a one day rental period. Jul 06 2017 8.03 pm.
After going through the administrative,:Drivers License and Credit card verification etc I was directed to the second floor for vehicle pickup and told to take ANY one of the vehicles parked on the lot. There was no attendant to make an inspection of the vehicle. When I asked a person working for another company about the presence of the Alamo attendant I was told to just told not to worry about it, that the attendant was not there and to just proceed to choose the vehicle, and drive to the exit gate for further assistance. I proceeded and went through what looked like a military checkpoint with reverse motion tire shredders and cameras. Why does Alamo not inform customers to proceed with very in depth a visual check of the vehicle at time of rental?
I was not given a schematic of the vehicle to mark any scratches of dents nor did I have one of my own let alone a pen after my tiring 9 hour flight.
The vehicle however looked perfect to me after a visual walk around inspection. So I decided to carry on and meet my awaiting family back at the airport.
Upon returning the vehicle at Alamo counter in Burlington VT the very next day I was again concerned that there was no human assistant to go over the vehicle for damage let alone verify my fuel level......I voice my opinion to the lady at the Alamo counter.
A month later we have received a call from what seems to be Alamo from the following number *** regarding a claim number ***
After speaking with the representative if seems that they have opened a claim for a punctured bumper.
1.The claim is absolutely fictitious. Our drive went smoothly without incident. Nor had I witnessed any damage at the time of visual inspection either at the time of rental or at drop off. The parking was dark, the back of the vehicle parked against the dark garage wall.
2.Alamo has no right to any claim whatsoever if they do not employ a verification system or post a company employee to enforce their assertions.It would simply be a matter of their word against the customers and they must produce timely proof backing all assertions
3.Alamo has a scandalous history of complaints filed against them for "false Claims" a simple internet search will reveal this. ***.com lists many of these incidents.
A class action suit should be formulated against this organization. When will this fraudulent organization be made to cease these false allegations, a fraud to the unsuspecting consumer? Who will stand up to this for of corporate organized theft?

On Apr 25th 2017, I arrived at Enterprise at 332 Iyannough Rd. Hyannis, MA to rent vehicle for 3 days. Two of my co-workers brought me to that location and waited in their vehicle for me to complete my transaction. Although my reservation was at a different Enterprise office, which was located in an airport next the aforementioned location, the Branch Manager, ***, stated this mix up occurs often and he proceeded to rent me a vehicle. I showed him my reservation for a mid-size car and he stated I could rent a *** for $10.00 more per day. This appeared to be a good deal at the time, so I agreed. I declined any additional coverage at that time, as I am a very safe driver and my insurance covers rental damage. After declining the additional coverage Mr. repeatedly asked about my insurance company and deductible which I thought it was strange, but I did not pay it any attention at that time. It was raining heavily outside and starting to get dark. The car was brought to the front of the office. The car was wet and there was no over-head cover. *** and I conducted a quick walk around in the rain. With the water beaded all over the car, there was no way to detect scratches or any minor damage. As I got into the car *** again asked me about my insurance deductible. Again, I paid it no attention and signaled to my co-workers that my transaction was complete. We then departed.
I returned the car on Friday morning, Apr 28th 2017. During the time I had the car, I did not damage the car in any way. When I returned the vehicle, *** conducted an inspection of the vehicle and went straight to the areas he claimed were damaged. He then focused on those areas and informed me the car was damaged and that I was responsible for the damage. It was at that time that I realized why he was so interested in my insurance and deductible. Having rented dozens of cars in the past, from this and other rental companies, I am aware of the turn-in process. I have never had a car rental representative check a car so thoroughly upon turn-in. It appeared he knew exactly what he was looking for as he showed me some scratch marks on the truck. As we went inside the Enterprise office to complete the transaction, I mentioned to him that I felt like I have been the victim of a scam. Once I thought about ***’s insistence on my insurance information, the fact that he had me check the car in the rain and his meticulous inspection upon turn-in of the car, it seemed clear to me that this was a scam and I immediately felt he had done this before. My co-worker, who had followed me to the rental office and witnessed both the rental car pick-up and drop-off, agreed. In fact my feeling was confirmed by the Enterprise claims department, when an Enterprise claims representative, ***, checked the vehicle’s history and disclosed to me the trunk damage had been previously reported prior to me renting the vehicle. This is the same trunk damage was being charged for. Not only did I pay for the rental services of $156.25, was I billed for an additional $400.00 for damage and further received an additional bill for $927.67. The bottom line is if I caused the damage, I would have no issue paying for it. The fact is, I did not cause the damage and I should not be held liable for it.

I recently booked a enterprise car through *** and I left my black *** suit case in the back seat of the car. (June 15th, Logan Airport) When I called the enterprise center where I dropped my car off, they told me thy did not find anything in the car. The enterprise centers I called were the Logan airport and Watertown Massachusetts enterprise. My personal hard drive, old smart phone and a *** DSLR camera was inside the suitcase. The hard drive contain all of my personal data for the past 5 years and all of the family photos I took was on that hard drive and camera. I am extremely upset with the enterprise center I contacted because they did not even bother to look at their lost and found inventory and told me there was no black suitcase in 3 seconds after I asked them. I have been using enterprise for the past 6 years and I can say I am very disappointed with the service this time. Please please please be more careful about the lost item found on the enterprise rental cars. Later on I contacted enterprise customer service through *** and they told me it will take 10 days for the Regional management to respond to my lost suitcase and it has been 15 days and I have not gotten anything from them.