Enterprise Rent-A-Car Company of Boston

WORST rental company. Do NOT ever rent a vehicle from Enterprise Rent-A-Car
855 Morton St, Mattapan, MA 02126. The manager Lorenzo is the worst! He accused me of damaging a vehicle that I rented but there is absolutely no damage to the vehicle. Coworkers as well as other managers from other locations saw the pictures of the car and stated that there is no damage. I waited from 10:30am until 5pm- A WHOLE DAY!!! at a location for a car and they denied me another vehicle. I am taking this matter to a higher level. This is beyond unfair and ridiculous.

This is place is worst than buying a car,they submit no paperwork and get their s if you bring the car to different locations there CHARGED ME $500 DROP OFF FEE which I never even heard of PlEASE AVOID THESE GUYS SCAMMERS,he claims he told me if I bring the car to Maine there would be a drop off fee and the funny thing I would of never told him I was going to Maine which I told him how would you know this imformation and caught him in a lie and told him I’ll pray for you but it would not help him it’s to late RUN FROM THERE GUYS AVOID PLEASE

Terrible experience with this mess business. I wish I read those reviews before I rent a car from Watertown location. I called them when I dropped the car at the assigned body work shop location. They told me to leave the car there and they will pick up later. Then I received the car body repair bill!! They didn't even called me before they repaired the car. They said there was dent in the front. Unbelievable!! I called them several times trying to resolve the case. However, they sent the bill to a collection agent. Never rent a car from them again! Stay away from Enterprise.

Boycott Enterprise until they streamline and unify their policies! I made a reservation through Expedia about a month before my travels, as I always do. I flew from Atlanta, GA to ***, Boston, MA. Upon my arrival I was told by the clerk and manager at Enterprise that my reservation would not be honored unless I presented a "credit card". I was trying to use my *** debit, which I had used several times with Enterprise before. I was told that most locations would accept my *** debit, but the *** airport location would not. I was not notified of the stipulation beforehand. Instead, I arrived to have Enterprise tell me, "Oops, sorry. You are now stranded over a 1,000 miles away from home. We will not accept your *** card, because it is also a debit card." They did not provide me with an alternative plan due to their policy irregularities and were ready to just leave me stranded. First of all, the *** rule is ridiculous. A *** debit card can be processed exactly as a credit card, thus the beauty of the combination card. A credit card does not insure that Enterprise can make charges after the fact without the signature of the card holder any more than processing a *** debit as credit does. Both types of cards will have a credit limit. There is absolutely no reason for the irregularity in Enterprises' policies. I repeat, I have always used my *** debit at other Enterprise locations, and the manager at the *** confirmed that most locations do accept *** debit. I was blindsided. Please help me get the message to corporate that they need to unify their policies for the consumer's sake!

In April I had to make an appointment to have my car fixed at an auto body shop in Plymouth. They informed me that they would set up my car rental and all I had to do was show up. I picked up my Enterprise rental at the auto shop and drove it for about a week and a half. The gentleman who originally assisted me was helpful, I would like to point out.
When the auto body shop called to let me know my car was ready they did not indicate that I was to return the car directly to Enterprise. Since the whole thing had been arranged through the auto body shop and Enterprise had not told me I had to return the car to them, I left the rental car and keys behind at the instructions of the woman who helped me at the auto shop and went about my business.
I realized the next morning that I had never been contacted about the rental car IN ANY FORM, no email, no call, no text, NOTHING. So I called Enterprise and was informed that there was some damage to the trunk door and that they were keeping my security deposit, going to come after my insurance deductible and would be filing a claim against my insurance. When I dropped that car off there was no visible damage to any part of it.
I am BESIDE MYSELF at the lack of honesty and customer service I have experienced at the Plymouth location. The MANAGER (Chase is his name I believe) proceeded to wait about 5 days then charged my bank account for more money WITHOUT TELLING ME OR EXPLAINING THE AMOUNT NEEDED, then LIED and wrote a note to his team that he had called me the day before to discuss it!
As of now I have called Enterprise corporate to find out why they were allowed to debit my card and cause me to go several hundred dollars negative more than a week before I get paid again. It’s been 72 hours since the FIRST time I contacted Enterprise corporate and I haven’t received a single phone call or email about anything. They stole my money and lied about it. They claim my car was damaged in the time I didn’t even have the keys anymore because I had turned it in. They are lying about that too. DO NOT WASTE YOUR TIME OR MONEY ON THESE PEOPLE- they will leave you with no money to even buy food because of damage that is barely even visible from a short distance that wasn't your fault because they can.

When I had to rent a car from them through my insurance company because of my actual car being repaired I had the rental car for a few weeks. Within those weeks there was no issue involving the rental and I was very responsible on my part. I had to drive to and from work and that was that. Once the garage was done with my car, I dropped it off on a Friday afternoon and once I dropped the rental off and I gave the keys to the garage workers and drove off with my car, that was the end of that and the rental was not my responsibility anymore. The garage and enterprise work together in dropping off rentals and picking up rentals. After an entire weekend and into Monday, Enterprise Rent-A-Car called me saying I somehow made a dent in their rental and that I had to file a claim and pay the $500 deductible. I spoke to the employee explaining how I did not make a dent of any sort and that she said they do not care if it was me or not, I would still have to pay for what I did not do. To my understanding that car was not my responsibility once I dropped the keys off and took my car back. It was on their part to check the car prior to returning it but they failed to do their part. I called once more to speak to the manager and he said the same thing. I was frustrated at this point because I am not paying for something I did not do. I brought up the fact that they took an entire weekend to mention this to me because for all I know I do not know what happened in between the time of an employee bringing the car back to the business. He said they take their rental cars as soon as possible and 3 days later is not soon enough. I do not know what happened between that time gap and anything could've happened from Friday afternoon to Monday afternoon. It was very disrespectful because they did not even think about how even if I was not at fault, I would still be the one paying what is now $900 in repairs because they sent me an entire packet of how I have to pay for the dent in the car. The manager said if I want to come down and see the "big" dent I supposedly made and then pay for it and that was the last straw for me. Pointing fingers for something that was completely out of my hands and continuously trying to make me pay for their mistake, definitely not professional and such awful customer service. I most definitely won't be coming here again and I recommend those who needs a rental to save them a large amount of stress and go elsewhere.

I leased a vehicle from the *** dealer in Woburn, MA in September 2017. At the time, there was a small scratch on the paint, and they told me to bring it back at my convenience to have it repaired free-of-charge. In March 2018, I brought the vehicle in to have the paint repaired. In order to do so, *** set me up with a rental car from the Enterprise Rent A Car center on Mishawum Road in Woburn, MA. I was told that *** would be covering the cost of the rental car. In July 2018, I received a bill from Enterprise for $81.16, for the vehicle that was rented in March. I reached out to ***, who assured me that they had paid Enterprise for the cost of my rental car. I've been in touch with a customer service representative from Enterprise, ***. She has continuously denied my claim, stating that *** must not have paid the full amount of the rental. After months and months of emails and phone calls (EIGHT months worth of back-and-forth communications) she agreed to refund my account. The refund did not go through, and she is yet again denying my claim, stating that her records show I was refunded (after I sent her proof that my account was not refunded). I have been a loyal Enterprise member for years, and I am simply asking for a refund for services that were paid for by my car dealership.

The branch manager there is SO FREGGING RUDE.. They keep charging me for absolutely nothing. When I returned my vehicle, The invoice clearly says amount due $0. I've overall paid over $1500 for a rental while my car was in the shop the entire time.

Only reason I cared for this rental was to ensure I can get my kids to school and to my new job in time to pass my probation period. This is just disgusting to me at this point. I do not have a problem with Enterprise, but this branch. they are sneaky , frauds who charge your card w/out consent. I've been going back and forth on these BS charges since November 2018. It's the end of March 2019 ., Do better, This has not only been charged to my account w/o my knowledge, but the accumulated fees are out of hand . and My account is still negative almost $500 including fees.

Hi. I rented a car and returned it at a drop off center. When it was in the process of being rented, I told the Enterprise rep. about the damages on the car. The rep. refused to document all damages on the car at the time of pickup because she said they were within the guidelines of what is acceptable. Now I am being fined for two claims of unknown damages on the car. Enterprise did not send an invoice until I requested for an invoice. When I asked for what the fine and damages were, they could not provide me the exact details on the damages. When the adjuster asked, I was notified there are 2 damage claims and Enterprise refused to provide photos or information on the damages. Now I am being charged $500 for unknown damages with no context. This is wrong.

I had a vehicle accident and my car insurance told me that since I have renters insurance they would set up an appointment for me to pick up my car at this particular location. When I called to talk to the representative over the phone to establish a time to come in to pick up the car I explained I wanted to stay within my personal insurance coverage of renting a car for up to $30.00 a day for up to $900.00. When I went into the agency to pick up the vehicle the manager asked if I wanted something similar to my personal car that was in the accident which is a standard SUV. I stated yes since I had already had the prior conversation on the phone about my max limit on daily renters cost. While I was in the agency I was never told that the cost of the standard SUV was $50.00 a day. I was still under the impression that I was being given a car within my insurance approved limit. At this point I gave them my credit card information for the $100.00 hold and once the vehicle is returned they would credit my card $100.00 back if undamaged. The representative asked me if I wanted additional protective insurance and I DECLINED because I stated that I had my own personal insurance coverage and would not need it. I never initialed any documentation or was given any documentation to read. At this time he had me sign a full signature on a computer pad so I could receive the keys and leave a $100.00 deposit hold.

I was shocked to see that when I returned the rental I had been charged over $1200.00 for a vehicle that the agency now claims was $50.00 a day with added insurance protection fees of $25.00 per day added to my bill. I also went looking for the agreement in my email and was further shocked to find my initials were written on the agreement but NOT IN MY WRITING. I never initialed any agreement to these costs and I never agreed to this amount being charged. I spoke with their manager today and he refuses to work with me or refund the amount I am owed. I should have been able to rent a vehicle with my insurance coverage and owe nothing but they are fraudulent in their business practices. They refuse to admit any wrong doing or admit they never told me about these excessive charges and fees applied. If I had personal insurance coverage why would I opt to owe it makes absolutely no sense.

I went through Enterprise after I filled a claim from my car insurance company to get some repairs done on my car. My Policy covers rentals but they still charged my credit card for $453.00 after I returned the rental. I told them I did not want any out-of-pocket cost prior to getting the rental they gave me. I was told the charges were for the protection plan, but they told me I would not be charged anything because my insurance would pay the protection plan they lied to me and give me false information. I would never agree to paying $453 for the rental they gave me because I was already having additional expenses on my car and I could not afford to pay anything else they were not honest with me .

I rented a *** thru enterprise rent a car from Dec 22 to Dec 27. I got to the the location which is located inside of a mall. I arrived around 3 am Dec 27. I drove around this mall probably about 20 times trying to figure out where to get in the garage specifically for enterprise. However there was only one garage opened. I called customer service because I was getting frustrated and has no clue what to do. I drove from Maine to catch my flight back home to Charlotte NC. I drove around in a circle about an Hour with my son and fell u safe and scared.I So when I called customer service and she told me to park the car in that garage and not to worry about it and they would get it.I told her there was no drop box and said there was one around I have to look. So I just Decided that I was not going to miss my flight, so I went to the airport which is 3.9 miles and dropped the keys off at the Enterprise at the airport.I called the location to confirm everything and he told me the car could not be found. And that the keys can not be retrieved. He said he was going to continue to charge me till the car is found.I called customer service again later this evening and she place me on hold to speak to her "supervisor" 15 mins later cold Transferred me to the location. He had no idea of what was going on and said I had to wait and he would have the man I was dealing with to call me. I told him I don't want h to call and th manager to call. I'm very irritated not only at the fact the car so called can't get found and I was told I probably dropped it off somewhere elese which I didn't... But that the people act as if they don't care. And on top of it now the reservation shows told the 29th

I rented a car from this business twice, both times through my auto insurance policy. Each time the company pursued me for years afterwards claiming the first time that a parking ticket was issued although I never received a ticket and they could not provide me with evidence. As they are the only car rental in town I eventually paid them their demand for $100.00. This occurred 6 or 7 years ago. I then avoided them and requested that a friend drive me to Keene NH to rent from a different company.
In April of 2017 I again rented from them through my insurance company. This time they again demanded $100.00 for an invisible cut in the rubber of the rear bumper. I was chagrined and paid. I have had 2 ocassions since where my car required repair and my policy offered me a rental with this company but their dishonesty and extortion are so egregious I have chosen to limit my mobility and rely on friends rather than deal with them. I just received a bill with a threat demanding $32.70 for a gas charge ostensibly unpaid dating back to 4/2017 and threatening me. This company is dishonest and engages in extortion.

Truly a terrible experience. Rented in August, claimed I damaged the car, I disputed the claim, they came back and did apologize for the inconvenience and the case was closed by September. Well it is now December and I have now been sent to collections. Over what, good question, it is supposedly the security deposit but my case has been closed and I paid what I was supposed to, but am now dealing with collections... Please save yourself the time and frustration and do not rent from this mess of a business.

Our insurance company set up a rental for my son while his car was being repaired. They called and extended the rental because the truck was not fixed by the end of the first contract. My son returned the truck, did a walk around with the representative from Enterprise Rental, and received a receipt showing all was paid in full. About a week later I started getting calls, emails and letters from *** from Enterprise saying that I owe for damage done to the truck. They then said that my son showed them the damage and gave a date that was BEFORE he returned the car. They then said he told them when he came in to renew the contract. He never renewed the contract, the insurance company called it in. I have gone back and forth with Mr. informing him that his representative did not note the damage at the time of return and waited a week to inform me. It seems to me that someone else caused the damage. I've asked for the surveillance footage to show that the rep. did not find any damage at the time of return but they will not release it to me. They then filed a claim with my insurance company for the damage even though I told them not to that this was under dispute. They owe my insurance company that payment back. They now continue to send me invoices for $300 with threats to send me to collects. I feel that I am being taken advantage of and bullied into paying for damages that were not done by myself, my son or anyone in my life. Please help.

I was in a car accident and needed to rent a car. I had the car about 6 weeks while mine was being fixed and I was told upon returning the car that I would have to pay upfront for the rental and the seek reembursement from the insurance company that was responsible. That being said I did send 2 bills totaling 3,463.99 to the insurance company and when I recieved the check this came to 2,074.63. This amount as all they would pay because they don't cover insurance on the car I rented. I have car insurance that covers this. when I called to seek a refund for 1,389.99 I was told the cannot refund that. they don't do refund's. They would't even bill the insurance company directly with a claim number for them to bill against. This is not a fair deal. This is not the way to do business.

We rented our can through ***, they paid enterprise but then we got billed again from Enterprise, we have contacted them twice, the first time we were told hey would contact us but as of today we had not heard from them and it has been a week. We called back again and they said it had been closed for some reason and now has to be reopened again and we won't hear from them until Tuesday. We will never rent from this Company again. I'm only giving one star because I can't give any less.

Rented a car at Boston Airport Enterprise and returned it to Hanover Ma Enterprise. *** told me I could leave car at *** and they would pick it up there (4.7miles away) because they had nobody to drive me there at that time. I told him I rented for two days and this is less than 24 hours and the Airport people said I would only be charged one day if I returned early. He said" that is correct I will only be charged one day, dont worry about it" I brought car to dealership, gave keys to them (
***) who told me they do this often. I then called back *** from Hanover Enterprise to double check and he said again no problem only charged on day they would pick up car that night or next day. 6 days later I get a call asking when I would return call, told them whereiwas and what *** told me. They charged me 725.70 then credited me 536.30 which left 189.40 I am being charged for two days (94.70 per day compact car). I have been reassured from multiple people from Able manager, *** airport, *** and various corporate people over the last couple months they would take care of it and call me back. They never do. I am owed 94.70 for the day I was repeatedly assured I would not be charged when I returned car after less than one day. This rental number is ***. This was rented on May 23, 2018 and returned as instructed by *** of Hanover MA. on May 24th. It had been 3 months and 3 days and tens of hours on the phone with managers and corporate employees who always assure me they will call me back but dont.

I rented a car from Enterprise that experienced a slow leak while I was driving. I was forced to make at least six stops to inflate the tire which greatly inconvenienced me and delayed my travel considerably; consequently, I arrived at my destination at least two hours late. Furthermore, having to repeatedly reroute my excursion to attend to the tire, which extended the length of my route in the aggregate, caused me to expend more money on gas. I contacted Enterprise and received a response from the regional vice president stating that someone would contact me shortly to discuss my options. Unfortunately, no one contacted me. I then sent a letter to Enterprise, but the letter went unanswered.

My insurance company rented a car on behalf of me from enterprise after I left my car to the body shop. Body shop was expecting to finish the work on 22nd of June but they finished on 26th of june. Just because of the body shop finished the work 4 days later, they charged from credit card without letting me know and contacting the body shop or insurance company. Even they know that with the legal, ofiical douments, the body shop finished the work on 26th they still charged my card instead of contacting the insurance company and letting them know that the body shop finished the work on 26th by showing the legal documents and get their money from the insurance company.

So, instead of doing the right thing which was contacting the insurance company and resolve the issue, they charged my credit car without letting me know. When I called them and asked my refund they said that I am 100% right, but they wont issue a refund. So, that is why I am writing to you and letting you know that this company is not doing the right thing and steal people's money.