EECU Credit Union

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I am requesting documentation showing that that my credit files have been updated and are being reported as never later.
Regards,
[redacted]

We appreciate Ms. [redacted] question and concern.   The legitimate credit inquiry is the result of an auto loan application Ms. [redacted] made through a third-party car dealership.  We have attempted to contact Ms. [redacted] by phone several times after we received this...

complaint.  However, as of the writing of this response, Ms. [redacted] has not returned our calls.  We're happy to visit with Ms. [redacted] and provide her with as much detail as possible about the credit inquiry. We appreciate the opportunity to respond to this complaint.   Should you have additional questions or concerns, please don't hesitate to contact us.  At EECU, we strive to provide a Better Way of Banking.

Complaint: [redacted]
I am rejecting this response because: The banker I opened the account with never informed me that I was authorizing consent for a credit check. Once I realized this had been done I revoked it via email, I have that email. I continued to receive inquiries. This answer is not satisfactory. 
Regards,
[redacted]

EECU has discussed this matter with Mr.  [redacted] on numerous occasions in the not too distant past.  As of the time of the writing of this response, EECU has reached out to Mr. [redacted] to explain the accuracy of the credit reporting.  EECU was unable to reach Mr. [redacted].  EECU will...

continue its efforts to contact Mr. [redacted].

EECU,
a not-for-profit, member-owned, Texas state chartered credit union, prides
itself on providing its members with a broad array of competitive products and
services. We’re more than just a credit union for our members—we’re their
financial advocate and we strive to provide our members A...

Better Way of
Banking®. We are devoted to helping the people and communities we serve, and we
care about each member on a personal level. It concerns us greatly when members
believe that we have failed to meet or exceed their expectations. We thank you
for bringing this matter to our attention. It's our understanding that an EECU
representative has reached out to you to discuss your concerns in more detail.
Thank you for your membership in EECU.

EECU, a not-for-profit,
member-owned, Texas state chartered credit union, prides itself on providing
its members with a broad array of competitive products and services. 
We’re more than just a
credit union for our members—we’re their financial advocate and we strive to
provide our...

members A Better Way of Banking®. We are devoted to helping the
people and communities we serve, and we care about each member on a personal
level. In an effort to resolve this matter amicably, the full amount in question has been refunded.

I reject the response due to the fact that I had to file a complaint in order to get an understanding. I as a customer should be treated fairly no matter my financial situation. Upon speaking with [redacted] we came to the payment agreement, the payment was made Monday October 26, 2015 but I was informed no action would be stopped until the documents were received. Shortly after the documents were faxed I made attempt to reach Mr [redacted] on more than one occasion today is Wednesday October 28, and I have yet to receive a response from him.

We want to thank Mr. [redacted] for bringing this matter to our attention.  We will use the lessons learned from the recorded calls to enhance our member communications.  With that said, we want to make sure that Mr. [redacted] knows that his refinance loan was approved on August 12, 2016, the...

date of his initial call.  His request for a deferral of payment was subsequently approved on August 15, 2016.  EECU has, on several occasions, reached out to Mr. [redacted] regarding his loan approval.  As of the time of the writing of this response, we have not heard back from Mr. [redacted] regarding his acceptance of the loan. We appreciate the opportunity to respond to this inquiry and look forward to working with Mr. [redacted].

Ms. [redacted], Thank you for bringing this matter to our attention.  We reviewed our records and have completed our investigation.  EECU made only two credit inquires.  Our records indicate that you provided us with written authorization to make a credit inquiry at account opening (as a...

part of our member due diligence procedures) and again when you applied for a credit card.  We hope that this response addresses your concerns.    Again, thank you for bringing this matter to our attention.