EECU Credit Union

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

To Whom it May Concern,I've been advised that on October 20, 2015, EECU reached out to Ms*** regarding this matter and that this matter has been resolved. EECU was advised that Ms*** did not need anything further from us at that time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
The response from EECU is inaccurate again, just like their reporting to the credit reportsI had a representative from EECU call me instead of responding in writingI explained to him again my dissatisfaction and he stated that he would look into it moreHe did call me back and leave me a voicemail stating that he had some new informationI called him minutes after getting the voicemailThere was no answer so I left a voicemailI still have not heard back from there and have tried a number of times to call them back with no response or return callI believe that this again shows the lack of commitment to accurately report informationThe experiences that I have had with them over the past situation is beyond belief and totally unsatisfactoryThey could careless how they are affecting their clients and customers with the mishandling of information.
Regards,
*** ***

Respectfully, we must disagree with Mr*** assertions. We would also like to point out that Mr***’ allegations arise from a lawful vehicle repossession occurring on or about November 25, 2013. We are puzzled as to why Mr*** is making this Revdex.com complaint almost 2-1/years after the date giving rise to Mr***’ alleged concerns. While we have empathy for Mr***, as we stated in our earlier response, we have thoroughly evaluated this matter and have determined that our credit bureau reporting is accurate. We have no records of any damage allegedly caused to Mr***’ vehicle by our actions. Had damages occurred to Mr***’ vehicle, he or his legal counsel certainly would have been obligated to put us on notice of such matters in a timely manner, something he and his legal counsel wholly failed to do. Mr*** assertion of a "bait n switch" is misplaced. At all times relevant to this matter, it’s our understanding that Mr*** was receiving advice from his legal counsel. Certainly Mr***’ bankruptcy counsel was not confused by a voluntary repossession, an event which is not out of the ordinary in vehicle financing Mr***’ assertion that we would sell collateral for a low price is misguided. Lenders do not repossess collateral with the intention of selling it for less than the maximum value they can obtain under the then current market conditions. Had the vehicle been worth more than the debt owed, Mr*** could have sold the vehicle and satisfied the debt. We believe that we’ve addressed all of Mr***’ assertions and have followed all of our internal policies and procedures and the applicable laws, rules and regulations. Accordingly, we will close our file on this matterWe sincerely appreciate the Revdex.com’s time and attention to this matter

EECU is currently investigating this matter.  EECU will be in a better position to respond to this complaint once its investigation is complete. We appreciate your patience in this matter.

Mr. [redacted], thank you for reaching out to us regarding the auto insurance and credit reporting issues related to your vehicle loan.  We apologize that this matter was not resolved sooner.  We have been advised by our third-party collateral protection insurer that the insurance policy will...

be cancelled.  We will also take the necessary steps to update your credit report to show that your loan is being paid as agreed.

After several unanswered calls to Mr.  [redacted], we were able to reach him and resolve this matter to the satisfaction of both parties.  Based on our understanding of the facts, the late payment resulted from a dispute between Mr. [redacted] and his insurer regarding the insurance...

deductible.  We routinely communicate with our members during these types of trying situations, both by phone and correspondence, and are happy to report that Mr. [redacted] has paid the loan in full and this matter has been resolved.  We thank the Revdex.com for its time and attention to this matter.

It's our understanding that this matter has been mutually resolved.

EECU, a not-for-profit,
member-owned, Texas state chartered credit union, prides itself on providing
its members with a broad array of competitive products and services. 
We’re more than just a
credit union for our members—we’re their financial advocate and we strive to
provide our...

members A Better Way of Banking®. We are devoted to helping the
people and communities we serve, and we care about each member on a personal
level. In an effort to resolve this matter amicably, EECU has, or will shortly, refund the fees in question.

It's my understanding that this matter has been, or will shortly be, resolved to the satisfaction of our member.   Should you have any questions, please don't hesitate to contact me.

Respectfully, as we mentioned in our earlier response, the credit inquiry is the result of an auto loan application Ms. [redacted] made through a third-party car dealership.  Certainly, if Ms. [redacted] contends that the inquiry was not legitimate, we would ask that Ms. [redacted] call EECU’s Chief Lending Officer who has left her telephone messages.  We are happy to visit with Ms. [redacted] at any time.  I hope that this response resolves and finalizes this matter. We sincerely appreciate the opportunity to address Ms. [redacted]’s concerns.

I am in .receipt of the above-referenced complaint. We have been in contact with Ms.[redacted] and have explained the subject transactions to her. It is our understanding that we havesettled this complaint to Ms[redacted] satisfaction.If you need additional information or if you have...

additional questions, please do nothesitate to contact me.

I am in receipt of the above-referenced complaint. We have been in contact with Ms.[redacted] and have provided her with a history of her loan payments and explained the necessarysteps to address outstanding issues. EECU is willing to work with Ms. [redacted] and we have·offered her a reasonable...

concession to address her concerns.It is our understanding that we have fully resolved this complaint. If you need additionalinformation or if you have additional questions, please do not hesitate to contact me.

Complaint: [redacted]
Is EECU going to remove the inquiry from my credit report?
Regards,
[redacted]

Revdex.com: I am willing to speak to EECU. Could they call me again. I no longer have their phone number. I appreciate the company's responds and I look forward to speaking with them. Thank you Revdex.com and EECU
[redacted]

EECU, a not-for-profit,
member-owned, Texas state chartered credit union, prides itself on providing
its members with a broad array of competitive products and services. 
We’re more than just a
credit union for our members—we’re their financial advocate and we strive to
provide our...

members A Better Way of Banking®. We are devoted to helping the
people and communities we serve, and we care about each member on a personal
level.
It concerns us when
members believe that we have failed to meet or exceed their expectations.  At times, like all financial institutions, we
may not fully deliver on our promise to provide A Better Way of Banking®, and we
need to apologize to our member and rectify the situation.  At other times, we need to respectfully remind
our member that we have delivered on our promise and provide them with a
response they may not want to hear, but that follows all of our policies and
procedures. This is one of those instances.
We have thoroughly
investigated this matter and have determined that our credit bureau reporting is accurate.  As a result, and in accordance with out policies and procedures, we are unable to fulfill our member's request.  We sincerely appreciate the Revdex.com's time and attention to this matter. Revdex.com[redacted]
[redacted] 
[redacted]
[redacted]  **  [redacted]
 
 
Dear [redacted]
As a service to your business, this letter is in regards to a consumer complaint submitted to the Revdex.com about your business on 4/26/2016 by [redacted]s and assigned complaint ID [redacted]
Your customer has rejected the business' response.  For your convenience, a copy of the customer's response is below.  To expedite this matter, please respond back to the Revdex.com within 8 days of receiving this notice.
In the Revdex.com's experience, the following tips often help foster trust in a business:
     *         Acknowledge customer concerns
     *         State the facts as you see them and avoid emotion
     *         Explain the actions you have taken to resolve concerns      
Please understand that the customer's dispute and your response could be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any information that personally identifies your customer.  By submitting your response, you are representing that it is a truthful account of your experience with this customer.  The Revdex.com may redact the dispute of your response to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4 p.m. or by email at [redacted]
Regards,
[redacted]
Dispute Resolution, Ad Review
[redacted] [redacted]
MESSAGE:
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.I apologize. I did not see a place to write a narrative. There are 3 points. They damaged the truck when they prematurely repossessed it. They did $800 damage rendering the truck illegal to drive at night. I surrendered the vehicle to my attorney voluntarily in good working order. 2. They did a quasi bait n switch by running 3 different people at me demanding different things. Confusing me and the situation. And 3....since the prematurely repossessed it...and sold to a dealer for sale I know they lost no money. As a matter of fact I paid $15000 down and $10000 in payments the first year or so. I want to see what they sold it for from a third party like the auction. Also they took the $700 I had in my savings acct. And now they are double dipping by claiming a loss and charge off of over $10000. If they chose to give the truck away that is their call....but I am not responsible for that. They are damaging my credit without a loss. [redacted] Chief Executive Officer Escape Management Group, Inc
Regards,
[redacted]

It's our understanding that this matter has been resolved.  Thank you for your time and attention to this matter.

Revdex.com:
Last week I submitted a complaint [redacted] against my bank EECU regarding 16 fees I incurred from them. EECU has since refunded those fees and therefore my dispute has been resolved. Thank YouI have reviewed the response made by the business in reference to complaint...

ID 1[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Ms. [redacted], thank you for reaching out to us about this matter.  We are glad that we were able to resolve this concern for you.  Thank you for your continued membership in EECU. If you have other questions or concerns, please feel free to contact us at [redacted].

Mr. [redacted], thank you for reaching out about the issues with your wife’s debit card. We apologize that this matter was not resolved for you more quickly. However, we can report that we refunded the disputed charges to your account and replaced Mrs. [redacted]’s  debit card.   We have been...

working closely with our debit card processor to identify the issues that caused this delay to ensure similar issues do not arise in the future.   Thank you for your membership and patience as we worked toward a resolution. If you have other questions or concerns regarding this matter, please feel free to contact us at [redacted]