Educational Perspectives, NFP

Dear Revdex.com rep,? Educational Perspectives have reviewed this customer's complaint and will be revising and reissuing her evaluation report which should satisfy her concerns.? Sincerely,Kenneth [redacted] PresidentEducational Perspectives, nfp

Dear Revdex.com representative, The customer requested an evaluation in for studies completed at two institutions: [redacted] College of Business Management and [redacted] Studies UniversityVerified academic records were requested from the customer for both institutions, but only one verified academic record was received ( [redacted] College of Business Management)A second and third request were sent to the applicant for the missing documentation, but we received only the same documents that were previously submittedThe customer wrote us in January 2016, but gave no indication that he would send the additional missing verified academic records for studies completed at [redacted] Studies UniversityAs a result, his application was in activatedRecently, our staff reached out to the customer as a courtesy to see if he would like to continue with an evaluation and 'reactivate' his fileOur policy is to request an reactivation fee of $60, if applicants have let their applications expire after one yearIf we receive no response, the file is permanently closed and any documentation submitted is discardedWe do not understand the nature of this customer's complaint since he hasn't provided the documents needed to complete his service in the three years since his initial request for an evaluationUnless we receive the remaining required documents we will not be able to complete an evaluation for this customer with or without a reactivation fee.I trust this explanation is satisfactory to close this case.Sincerely,Kenneth [redacted] PresidentEducational Perspectives, nfp

? Complaint: [redacted] I am rejecting this response: At the very beginning, I notified then if they could not provide evaluation based on documents I already provided, they should refund me! But they replied me with a non refundable policy excuse! I’m totally not satisfied with their attitude and way of treating me ?" their non refundable policy is not acceptable, since they never provided me with any evaluation service, even no body of this organization instructed me how to cooperate with them to fulfill this evaluationTherefore, if someone just say their policy is non refundable, but they never provide any service to customers, and still charged customers , this is called defrauding! If this organization still insists they will never refund me, I’ll take a lawsuit against it! Sincerely, [redacted] ***

Dear Revdex.com representative,? On April 6, 2017, [redacted] submitted an application and payment for evaluation of his credentials; as part of the evaluation process he is required to have official copies of his academic records sent directly from his schools in Kenya and? the UKThis information is provided to our applicants up front, and they are unable to complete our application unless they agree that they have read and understood our documentation requirementsNo? correspondence was received from [redacted] until June 7, in which he requested a cancellation of his evaluation servicesOn June 8th, our Documentation Staff contacted him to give him the option to keep his account open, until he could submit his academic records, and to explain our refund policyIn order to submit an application for evaluation and make payment, our applicants agree that there will be no refund for services once an application has been submitted; refunds are only submitted in cases of overpayment for servicesWe would be happy to complete an evaluation for him once his official documents are received, but unfortunately no refund can? be given.I trust this explanation is satisfactory.Sincerely,? [redacted] PresidentEducational Perspectives, nfp?

Dear Revdex.com representative,? Educational Perspectives posts? our fees? and services on our website and other informational materials; RUSH service and expedited mailing services are optional, and our customers are not required to request or pay for the servicesIn addition to posting our fees, our policies regarding refunds are? given on our website, and? prospective customers are? required to read and confirm they understand? the terms and conditions of service, including our refund policy, prior to submitting an application for evaluationWe do not offer refunds after an application has been submitted, except in the case where a customer has overpaid for the services they request.? Customers also agree that Educational Perspectives? has a right to require that documents for evaluation be sent directly to us from their university in their home country.? ? In some cases, Educational Perspectives will accept official academic records received in sealed envelopes directly from a customer, provided that the academic records are complete, official, and issued by someone at the institution that has jurisdictional authority for issuing official academic recordsThe documents received in a sealed envelope from Ms [redacted] , are not official - they do not have official university seals and they are not certified by an official at the universityAdditionally, the documents are color photocopies and are not consistent with documentation issued by her university (King Abdulaziz University) in Saudi ArabiaFurther, the document copies are not complete as they do not include the reverse sides of the documents which include? information about the institution, grading scales, and other important information needed in order to complete an evaluationAs a result of these issues and discrepancies, Ms [redacted] was requested to make arrangements to have her official academic records sent to Educational Perspectives directly by her university in Saudi ArabiaContrary to the comments made in Ms [redacted] 's complaint, it is common practice for King Abdulaziz University to send documents directlyOnce these documents are received, we will complete the evaluation of her studies from King Abdulaziz UniversityAlternatively, Educational Perspectives is willing to contact her university directly to determine the authenticity of the documents she submitted.? Regarding Ms [redacted] 's statements regarding WES or Eastern Michigan University,? I? have no comment.? Sincerely,Kenneth [redacted] PresidentEducational Perspectives, nfp? ?

Dear Revdex.com representative and Mr [redacted] ,? We have completed the service requested by Mr [redacted] on January We apologize for the delay in completing an evaluation of his educational credentialsOur office received an unusually high volume of evaluation requests during December and as this was unanticipated, our only appropriate course of action was to put a notice on our website that prospective applicants should contact us regarding the estimated time to complete an evaluationOur customer service staff have explained fully the cause for the delay in preparing evaluations to all applicants who have contacted us for the status of their evaluation orderEducational Perspectives strives to complete evaluations within a 5-day timeframe, but we do not guarantee that an evaluation can be completed? sooner unless an applicant pays for an expedited serviceThis information has been posted on our website since I trust this explanation is satisfactory.Sincerely,Kenneth [redacted] PresidentEducational Perspectives

Dear Revdex.com representative, On April 6, 2017, [redacted] submitted an application and payment for evaluation of his credentials; as part of the evaluation process he is required to have official copies of his academic records sent directly from his schools in Kenya and the UKThis information is provided to our applicants up front, and they are unable to complete our application unless they agree that they have read and understood our documentation requirementsNo correspondence was received from [redacted] until June 7, in which he requested a cancellation of his evaluation servicesOn June 8th, our Documentation Staff contacted him to give him the option to keep his account open, until he could submit his academic records, and to explain our refund policyIn order to submit an application for evaluation and make payment, our applicants agree that there will be no refund for services once an application has been submitted; refunds are only submitted in cases of overpayment for servicesWe would be happy to complete an evaluation for him once his official documents are received, but unfortunately no refund can be given.I trust this explanation is satisfactory.Sincerely, [redacted] PresidentEducational Perspectives, nfp

Dear Revdex.com representative, I am writing in regard to Mr [redacted] complaint regarding his request for an evaluationMr [redacted] received his completed evaluation report on January 17, Contrary to the statement in his complaint, Educational Perspectives prioritized his evaluation after he contacted our office on December At that time, he was apprised that due to a high volume of applications, evaluations could not be prepared according to our standard 5-day turn-aroundEducational Perspectives does not guarantee in any of our materials that a service can be completed in business daysRather, we offer guaranteed rush services for an additional fee when deadlines absolutely must be metOur phone records indicate that Mr [redacted] inquired about rush services and discounted fees on 12/15/but he did not request a guaranteed service and aside from his correspondence through the Revdex.com, he has not requested a refund for services from Educational Perspectives.I trust this matter will now be considered resolved.Sincerely,Kenneth [redacted] PresidentEducational Perspectives, nfp

Dear Revdex.com, As promised to the customer, a revised evaluation has been issuedA copy was sent to the customer on April 25, followed by a second copy sent on April 26thIt is our understanding that this has resolved the customer's concerns and that this complaint should now be closed favorablySincerely, [redacted] PresidentEducational Perspectives, nfp

Dear Ms***,? Please accept our sincere apologies for the confusion and inconvenience you have experiencedEducational Perspectives will issue a refund for the additional amount you have paid.? I trust this will be acceptable to you.? Sincerely, [redacted] PresidentEducational Perspectives, nfp

Our records? and correspondence? regarding this customer claims do not reflect the statements he has made in his responseThe comments? Mr***? has made in his complaint are not consistent with our history with this customer.? Our policies regarding refunds, documentation requirements for an evaluation, and other terms and conditions of service are clearly stated in our materials, on our website, and on the application form which Mr [redacted] presumably read, and then signed agreeing to the terms.? ? Sincerely,Kenneth [redacted] PresidentEducational Perspectives, nfp

Dear Ms [redacted] ***, Thank you for your patience while we verify your documents from the Dominican RepublicWe have received a confirmation from the Ministry of Education, Dominican Republic this morning that will allow us to complete your evaluationYour evaluation report will be prepared and released by our office todayI understand that is can sometimes be frustrating to wait for verification of documents, but it is absolutely necessary before an evaluation can be prepared.I trust this satisfies your concerns.We wish you best of luck in your future endeavors.Sincerely, [redacted] PresidentEducational Perspectives, nfp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Hanbit ***

Dear Revdex.com representative,? Educational Perspectives has reviewed Mr [redacted] evaluation and we agree with him that an error was made in the calculation of the grades he received and the credits listed on his reportBased on our review and on the basis of additional information from his institution,? a revised evaluation report will be issued todayWe trust that the revised evaluation will satisfy his concernsWe would however like to clarify, that our staff has on every? occasion responded to his inquiries,? but responses? should not be expected immediately,? particularly when additional research must be completed? before a revision of an evaluation can be completed.? ? Sincerely, [redacted] PresidentEducational Perspectives, nfp? ?

Complaint: ***
I am rejecting this response because:It is simply unacceptable to keep payments for services not renderedIt is poor business practice to have that as your policy and doesn't seem honest.
Sincerely,
*** ***

Dear Revdex.com rep, Educational Perspectives have reviewed this customer's complaint and will be revising and reissuing her evaluation report which should satisfy her concerns. Sincerely,Kenneth ***PresidentEducational Perspectives, nfp

Dear Ms*** ***, Thank you for your patience while we verify your documents from the Dominican RepublicWe have received a confirmation from the Ministry of Education, Dominican Republic this morning that will allow us to complete your evaluationYour evaluation report will be prepared
and released by our office todayI understand that is can sometimes be frustrating to wait for verification of documents, but it is absolutely necessary before an evaluation can be prepared.I trust this satisfies your concerns.We wish you best of luck in your future endeavors.Sincerely,*** ***PresidentEducational Perspectives, nfp

Complaint: ***
I am rejecting this response because:I made several phone calls to try and addres my concern of risking to loose a chance in college tmdue to delay and I even spoke with the supervisor who promised finally to expedite my evaluation but that never happened Once again as a result of that the report was completed and half month later I feel they are not to charge me for a day evaluation fee if they did not meet that requirement
Sincerely,
Vincent ***

Dear Revdex.com representative, On April 6, 2017, *** *** submitted an application and payment for evaluation of his credentials; as part of the evaluation process he is required to have official copies of his academic records sent directly from his schools in Kenya and the UKThis
information is provided to our applicants up front, and they are unable to complete our application unless they agree that they have read and understood our documentation requirementsNo correspondence was received from *** *** until June 7, in which he requested a cancellation of his evaluation servicesOn June 8th, our Documentation Staff contacted him to give him the option to keep his account open, until he could submit his academic records, and to explain our refund policyIn order to submit an application for evaluation and make payment, our applicants agree that there will be no refund for services once an application has been submitted; refunds are only submitted in cases of overpayment for servicesWe would be happy to complete an evaluation for him once his official documents are received, but unfortunately no refund can be given.I trust this explanation is satisfactory.Sincerely, *** ***PresidentEducational Perspectives, nfp

Dear Revdex.com rep, Educational Perspectives have reviewed this customer's complaint and will be revising and reissuing her evaluation report which should satisfy her concerns. Sincerely,Kenneth ***PresidentEducational Perspectives, nfp