East Hills Chevrolet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from the business is not acceptable to me, I don't believe any vehicle would worth 25% less in a matter of weeks with no change other than an additional miles on it What the dealership has done is extremely deceitful and disrespectful of the customer's time I do not wish to receive any other response from the business as they will only be excuses and an insult to the customer's intelligence But I do wish to keep this complaint open as I'm yet to see the deposit being refunded to me MrW [redacted] has mentioned that it was refunded as of 12pm on Monday, but I have not seen the refund activity on my account yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The response from east hills Chevrolet regarding the terms of the sale not requiring the purchase of a warranty is a LIE!I agreed to pay the asking price plus the unadvertised "dealer fee"When I declined the warranty, I was told "sorry we can't make a deal"The store I visited was an annex of the Douglaston store and I called them that nightGGordon told me he would look in to this and I did receive a call back from RoslynI was told perhaps a shorter term warranty would suit me and they would look into itThe next day I was told no such warranty was availableFurthermore I was told that I am what is wrong with society these days......I didn't get the deal I wanted and was making a big deal about itThe car had less miles than the average vehicle of that make and model year and it looked like it was in good shape and well worth the asking priceAlmost too good of a dealI was told that almost 90% of customers purchase a warrantyI suppose the warranty is a money maker for them and without it they would be losing too much profitI will be telling my friends about this placeThey should have advertised at the price they wanted for the car In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] East Hill Chevrolet of Douglaston, stated they would sent me a check for the owed amount of $via overnight mail on This means I would have received by the ***, today is the [redacted] and I have not received any refund yetIm shocked that such a big name like Chevy can conduct business in such a negative mannerNo regard or respect for the consumer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dealer didn't really provide any convincible document to prove their saying that all the mileage was from transportation, and they didn't feel it's inappropriate to hide this information from customersIn fact I was told by one of the [redacted] that it's not the routine to inform customers the mileage, customers are not supposed to be informed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved THEY HAVE MAILED THE DOLLAR CHECKAS OF YESTERDAY, I HAVE RECEIVE ITONLY ISSUE LEFT AT THE MOMENT, IS FOR THEM TO UNDERSTAND THEY HAVE A FULL RESPONSIBILITY OF ITNOT ABLE TO DELIVER THE PRODUCT ON TIME AND ASKING FOR ANOTHER MONTH TO DELIVER IT Sincerely, [redacted] ***

BELOW IS THE POST WE PLACED ON [redacted] WHICH WE STAND BY:Dear [redacted] ,You are abusive to our employees and you have even threatened our employeesWe refuse to service your vehicle.Sincerely,Phil W***Chief Marketing OfficerEast Hills Chevrolet [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.A special thanks to the BBB for helping me resolve this issue. If it were not for your intervention, I am certain the company would not have refunded the amount owed to me. It's a shame that companies take advantage of consumers, it's a blessing to know some has our backs. GOD BLESS the BBB and all the employees who work hard to make things right. Sincerely, [redacted] ***

Dear *** ***, We are sorry we could not come to terms with *** *** on the purchase of this Chevrolet Suburban This vehicle had 63,miles on it and the warranty purchase presumption by our team was simply because the vehicle was years old and was out of warranty
There was no requirement to purchase a warranty In fact, later that day, a customer DID purchase the vehicle and did not purchase a warranty as part of the transaction We wish *** *** only the best in his search for a vehicle. Sincerely, Phil W***Chief Marketing OfficerEast Hills Chevrolet***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Good afternoon. The customer came into the dealership last week and has since resolved all outstanding items. I am assuming there is a delay between the customer communicating to the Revdex.com and the customer speaking to East Hills Chevrolet. There is nothing further remaining. If you hear differently, please contact me immediately.Sincerely,*** ***
*** *** ***
*** *** ***
***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Your employees are negligent and unhelpfulI never threatened physical harm to any of your employeesWhat I did say was it was my right as a consumer if I got no help to seek legal assistance or contact the Revdex.comI'm not sure if you or your employees know what the terms abusive or threatening mean.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,Thank you for giving East Hills Chevrolet the opportunity to address *** ***'s complaint. I have spoken to our used vehicle *** and our general ***. The discrepancy arose from our estimation of *** ***'s in-transit plates at the time he purchased
his vehicle from us. As *** *** lives outside of New York, we use a service that arranges for all of our out of state plates, also known as in-transit plates. We estimated the cost to obtain these plates as we cannot know the charges from all states and locales. The cost to secure *** ***'s plates was $higher than what we estimated. Therefore it cost East Hills Chevrolet $more to acquire these plates on *** ***'s behalf. We are simply asking *** *** to reimburse our cost for these plates. We do not mark up these costs. It has been relayed to me that *** *** refuses to reimburse East Hills Chevrolet. We look forward to sending *** *** his plates as soon as we collect the abovementioned $37.00.Sincerely,*** ***
*** *** ***
*** *** ***
***
*

We are researching this compliant Our initial findings show that this transaction occurred in January We've archived these 2014 documents and need to go through the recordsEast Hills Chevrolet has earned an A+ rating with the Revdex.com because we care about our clientsIf we
haven't refunded our client we will ASAP!Thank you

We have reached out to *** *** to invite him to the dealership to review all the paperwork. *** *** has refused this offer.Marissa M***, Business Manager, will be sending *** *** the documents he requested. If *** *** has any questions at all, I would request that *** *** contact MsM*** directly at ###-###-####.Sincerely,Phil W***Chief Marketing OfficerEast Hills Chevrolet

*** *** ***,*** *** extended warranty was cancelled effective April *, *015. The prorated portion of the warranty ($1,792) was sent to *** *** to lower the outstanding balance of *** *** loan. Please let us know if there is anything else you need.Sincerely,Phil
W***Chief Marketing OfficerEast Hills Chevrolet***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not receive the contract from the dealership nor any calls concern this dispute Please have the requested Contract concerning the warranty send to me as you have agreed *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern, I understand and completely understand this concernThe customer states that we put her credit through our bureaus; with her consent and a signed credit application, we were under the impression that we're able to try our best to get her the best possible rate on a
automotive loanThe turn around time for every refund is approximately weeks time and to assure that we fully address this issue we've processed her refund and will overnight fher request on 12/**/15. Sincerely,East Hills Chevrolet

Dear [redacted],Thank you for giving East Hills Chevrolet the opportunity to respond to [redacted]'s complaint #[redacted].The vehicle [redacted] purchased was a vehicle that was swapped in from another dealership.  This vehicle was a specific vehicle with options and accessories that we did not...

have in stock.  We secured this vehicle from Seacoast Chevrolet in New Jersey.  Seacoast had swapped this vehicle from a Chevy dealership in Maine.  The miles on the odometer were the result of driving the vehicle from Maine to New Jersey and then to New York.  This vehicle was never registered or titled to anyone other than [redacted].The use of the Bluetooth was most likely due to the driver who picked up this vehicle syncing his phone to the vehicle's Bluetooth system.  As you know, New York has a hands-free law.  We should have unsynced this phone when we got the vehicle back to our showroom.  For that we apologize.We met with [redacted] on April **, 2015 and we offered to exchange his vehicle.  He left our showroom and has not made up his mind on the exchange.  We are waiting on his decision.If you have any further questions, please do not hesitate to contact me.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dealer didn't really provide any convincible document to prove their saying that all the mileage was from transportation, and they didn't feel it's inappropriate to hide this information from customers. In fact I was told by one of the [redacted] that it's not the normal routine to inform customers the mileage, customers are not supposed to be informed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],We stipulated on the Buyers Order that will would reappraise [redacted]'s vehicle when her ordered vehicle arrived and was ready for delivery.  [redacted] contends that we didn't honor what we had agreed upon, but she acknowledged that her vehicle would be reappraised at a later...

date.  We absolutely honored what we had agreed upon.  Unfortunately, [redacted]'s vehicle was worth less.  I understand [redacted] is frustrated and disappointed.  Below is the response we put on [redacted] this morning.  If you need anything further, please do not hesitate to reach out to me.Sincerely,Phil W[redacted]Chief Marketing OfficerEast Hills SubaruDear [redacted], I just read your review.  I've spoken to the managers on duty this past weekend to understand the situation better.  I also reviewed your Buyers Order.  Your Buyers Order, which you signed on May **, 2015 stipulates "Subject to trade reappraisal at time of delivery."  You didn't mention this at all in your review, but based on retail market conditions and valuations of similar vehicles at regional auctions, unfortunately, your vehicle is worth less than at time of contract signing.   As a [redacted] certified dealer, you were already receiving the lowest possible pricing allowed.  As such, we were unable to lower your vehicle's price any further to compensate for the lower trade-in valuation.  Our only option was to offer you an aggressive discount off the purchase of a warranty as a goodwill gesture to retain your business.  I apologize if this was not an option foryou. We have refunded your deposit as of 12:00 pm today.  We wish you all the best. Sincerely, Phil W[redacted]Chief Marketing OfficerEast Hills Subaru