Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have however sent them a release electronically Thanks Sincerely, [redacted]
$2795.88, - payment collected a day before the move (the original estimate was $less a $deposit) $- for plastic bins extra packing and moving and miscellaneous items commercial bin and bookcase (supposed to be $but we agreed for $only)$ - packing of book boxes book boxes (supposed to be around ~$50)$- packing and moving china boxes (packing ~$76; moving ~ $30)$- payment a day before the move for the move out file NJ(the estimate $less the $deposit)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The compensation offered does not cover the time it took me to go to the furniture company (***) get the parts, return home, and complete the bed assemblyAssembly of the furniture was part of the service that I purchased and it was not completedAdditionally the business's employees had promised to resolve this situation within 1-days and then did not show upThe "movers" in question are the employeees of the company and when the promise a service delivery date, then comany is promising this service deliveryI find it very disingenuous of the management to try to disavow the promises of their employees as if it had nothing to do with the business All in all I spent at least four hours of my time and my wife spent hours to resolve the situationThe offer of $is completely insufficient to cover our time and stress as well as the loss of the use of bed for weeks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
it does not add up to pounds and we have explain that over and over with them, we also can not open a claim on cosmetic damages, press wood damages, and internal damages, and them add photos of the damages so you can better understand the claim [redacted] [redacted] ***to [redacted] As you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of cents per pound per article is provided for free, full coverage protection is provided at an additional chargeThe amount of reimbursement will be determined by the level of protection you chose for your move.I can not open a claim on cosmetic damages, press wood damages, and internal damages According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c The estimated weight is pounds, and the compensation for this item is equal to $While our liability is limited to cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient mannerIn order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $account for inconvenience you have enduredTo accept this offer, We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidlyplease reply with your decision and we will honor as you requestNote: By agreeing to accept the compensation you release Dumbo Moving and Storage, Incand its agents from any and all future claims, lawsuits, and complaints of any nature including those online and on social media platforms Thank you,Anthony c [redacted] claims manager Feedback Dumbo Moving Oct (days ago)to DevonAs you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of cents per pound per article is provided for free, full coverage protection is provided at an additional chargeThe amount of reimbursement will be determined by the level of protection you chose for your move.I can not open a claim on cosmetic damages, press wood damages, and internal damages According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c The estimated weight is pounds, and the compensation for this item is equal to $While our liability is limited to cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient mannerIn order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $account for inconvenience you have enduredTo accept this offer, We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidlyplease reply with your decision and we will honor as you requestNote: By agreeing to accept the compensation you release Dumbo Moving and Storage, Incand its agents from any and all future claims, lawsuits, and complaints of any nature including those online and on social media platforms Thank you,Anthony c [redacted] claims manager
customer job # [redacted] Moved with us on customer is lie about the full Revdex.com complaint, customer me sign a contract that everything is damaged or lost will be covered by her insurance of her pickingCustomer did not add any insurance when it was offer to her by phone and by emails before her move happen, THEREFORE the insurance she had on her move was basic insuranceThe email I sent her about her insurance and claim was this''As you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of cents per pound per article is provided for free, full coverage protection is provided at an additional chargeThe amount of reimbursement will be determined by the level of protection you chose for your move.According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c The estimated weight is pounds, and the compensation for this item is equal to $While our liability is limited to cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient mannerIn order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $account for inconvenience you have enduredTo accept this offer, please respond to this message including your full name and address where you would like to have the check sentPlease note, checks are mailed within 2-business days from the time a customer’s confirmation is received"This email was sent on days after she give us info about her tv The offer made was $and that is more then the insurance offer that she payed for on her moveAS for me hanging up on the customer, I explain to the customer that all phone calls are being recorded, as she yelled at me and cruse me out, after I informed her about that she did not stop so I told her, I will have to hang up the phone if you keep talking to me like that, and when she didn't stop I had to tell her I am sorry we can not come to an understanding and I must hang upShe called back 3mins later and cooled down a little, I informed her again about the insuranceThen as I was talking threatened to post about this on Revdex.com and [redacted] then try to take us to courtI told her I am sorry we can not come to an understanding then she hung up [redacted] [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This does not address the NEW, RECENT charge you made on 4/ [redacted] 2015.You used my credit card information from last year and, after this dispute had been closed, you waited 14 months and charged me $325.Why did you charge me $325 on April **, 2015?I have not had any contact with you in over a year. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to remind Revdex.com about the details of my complaint and the fact that even the contract was don't under my neighbours name and my furniture was stored under her name in a dirty unsafe and disgusting warehouse and this business wanted to charge me almost dollars for this poor quality and falsely advertised service I am years old and I have never put a complaint about any businessThis business's unprofessionalism and blunt disrespect for customer's needs and lack of any effort to render a quality services ( contrary to their advertising that they are apple of moving and a high quality moving service ) has prompted me to take action not to just to get refund but also to warn other customers about this businesses practices As evidenced by their customer service and CEOs abrupt and rude tone and messages written in poor English , this business and its claims manager have no respect for customer needs and or their legally binding contractual obligations They r unable to even render a signed binding contract that has my name and signature on it The paper work they sent is not valid or legal under Usa law and customers especially disabled senior citizens like me should be protected from businesses like this I hope Revdex.coms will conduct an in depth anaylsis and launch a formal investigation into pricing and advertising policies of this business I am also writing to nj attorney general and consumer affairs and other agencies for further action I look forward to hearing your decision about this business Thanks and regards In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have opened a claim for this custmer, and we have offer the most we can offer for this claim($200) We also see that she signed on the day of the move, that everything she put in storage was delivered to herWhen someone moves into storage for a long time, a lot of times what happens is they forget what they had or didn't haveWe take a list of everything that we take and place is storageAgain we are sorry they feel like we did wrong on this claim, and is working to the best we can to offer the max we can to help them out
I talked with the customer husband and that refund happened 5 days ago, we are still waiting for them to send a releaser form for that refund also [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The keys are brand newThis is a vehicleThis is also not just a plain keyThis is the remote since my car has push button start and I have contacted the Subaru dealer and was provided a cost of $to replace the remote so not sure where $comes fromIt is certainly not the price for the remote for my vehicle.Your company should be insured when your employees cause damage carelessly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have informed and offer in respect to the insurance he had on his moveAlso we can not open a claim on the len due to us not know how it was before or after the moveWe would like to offer $to close the claim
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have however sent them a release electronically Thanks Sincerely, [redacted]
$2795.88, - payment collected a day before the move (the original estimate was $less a $deposit) $- for plastic bins extra packing and moving and miscellaneous items commercial bin and bookcase (supposed to be $but we agreed for $only)$ - packing of book boxes book boxes (supposed to be around ~$50)$- packing and moving china boxes (packing ~$76; moving ~ $30)$- payment a day before the move for the move out file NJ(the estimate $less the $deposit)
I am informed that the refund of $happened already I will call the bank and confirm
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The compensation offered does not cover the time it took me to go to the furniture company (***) get the parts, return home, and complete the bed assemblyAssembly of the furniture was part of the service that I purchased and it was not completedAdditionally the business's employees had promised to resolve this situation within 1-days and then did not show upThe "movers" in question are the employeees of the company and when the promise a service delivery date, then comany is promising this service deliveryI find it very disingenuous of the management to try to disavow the promises of their employees as if it had nothing to do with the business All in all I spent at least four hours of my time and my wife spent hours to resolve the situationThe offer of $is completely insufficient to cover our time and stress as well as the loss of the use of bed for weeks In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
we have gave all the info needed to close the claim,
it does not add up to pounds and we have explain that over and over with them, we also can not open a claim on cosmetic damages, press wood damages, and internal damages, and them add photos of the damages so you can better understand the claim [redacted] [redacted] ***to [redacted] As you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of cents per pound per article is provided for free, full coverage protection is provided at an additional chargeThe amount of reimbursement will be determined by the level of protection you chose for your move.I can not open a claim on cosmetic damages, press wood damages, and internal damages According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c The estimated weight is pounds, and the compensation for this item is equal to $While our liability is limited to cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient mannerIn order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $account for inconvenience you have enduredTo accept this offer, We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidlyplease reply with your decision and we will honor as you requestNote: By agreeing to accept the compensation you release Dumbo Moving and Storage, Incand its agents from any and all future claims, lawsuits, and complaints of any nature including those online and on social media platforms Thank you,Anthony c [redacted] claims manager Feedback Dumbo Moving Oct (days ago)to DevonAs you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of cents per pound per article is provided for free, full coverage protection is provided at an additional chargeThe amount of reimbursement will be determined by the level of protection you chose for your move.I can not open a claim on cosmetic damages, press wood damages, and internal damages According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c The estimated weight is pounds, and the compensation for this item is equal to $While our liability is limited to cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient mannerIn order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $account for inconvenience you have enduredTo accept this offer, We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidlyplease reply with your decision and we will honor as you requestNote: By agreeing to accept the compensation you release Dumbo Moving and Storage, Incand its agents from any and all future claims, lawsuits, and complaints of any nature including those online and on social media platforms Thank you,Anthony c [redacted] claims manager
customer job # [redacted] Moved with us on customer is lie about the full Revdex.com complaint, customer me sign a contract that everything is damaged or lost will be covered by her insurance of her pickingCustomer did not add any insurance when it was offer to her by phone and by emails before her move happen, THEREFORE the insurance she had on her move was basic insuranceThe email I sent her about her insurance and claim was this''As you already know, Dumbo Moving provides its customers with two liability levels to protect their belongings: release value protection of cents per pound per article is provided for free, full coverage protection is provided at an additional chargeThe amount of reimbursement will be determined by the level of protection you chose for your move.According to our records you chose free basic insurance option for your move, therefore the compensation will be assigned based on the weight of the item multiplied by 60c The estimated weight is pounds, and the compensation for this item is equal to $While our liability is limited to cents per pound per article claimed for loss or damage, we value your business and want to work with you to resolve this issue in the most efficient mannerIn order to ensure your satisfaction with our service and keep you as our customer we will increase the compensation to $account for inconvenience you have enduredTo accept this offer, please respond to this message including your full name and address where you would like to have the check sentPlease note, checks are mailed within 2-business days from the time a customer’s confirmation is received"This email was sent on days after she give us info about her tv The offer made was $and that is more then the insurance offer that she payed for on her moveAS for me hanging up on the customer, I explain to the customer that all phone calls are being recorded, as she yelled at me and cruse me out, after I informed her about that she did not stop so I told her, I will have to hang up the phone if you keep talking to me like that, and when she didn't stop I had to tell her I am sorry we can not come to an understanding and I must hang upShe called back 3mins later and cooled down a little, I informed her again about the insuranceThen as I was talking threatened to post about this on Revdex.com and [redacted] then try to take us to courtI told her I am sorry we can not come to an understanding then she hung up [redacted] [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This does not address the NEW, RECENT charge you made on 4/ [redacted] 2015.You used my credit card information from last year and, after this dispute had been closed, you waited 14 months and charged me $325.Why did you charge me $325 on April **, 2015?I have not had any contact with you in over a year. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
confirm
We have sent everything to them, we have not hold anything back we also made an offer of $to close the claim, but yet to email us back about it
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I would like to remind Revdex.com about the details of my complaint and the fact that even the contract was don't under my neighbours name and my furniture was stored under her name in a dirty unsafe and disgusting warehouse and this business wanted to charge me almost dollars for this poor quality and falsely advertised service I am years old and I have never put a complaint about any businessThis business's unprofessionalism and blunt disrespect for customer's needs and lack of any effort to render a quality services ( contrary to their advertising that they are apple of moving and a high quality moving service ) has prompted me to take action not to just to get refund but also to warn other customers about this businesses practices As evidenced by their customer service and CEOs abrupt and rude tone and messages written in poor English , this business and its claims manager have no respect for customer needs and or their legally binding contractual obligations They r unable to even render a signed binding contract that has my name and signature on it The paper work they sent is not valid or legal under Usa law and customers especially disabled senior citizens like me should be protected from businesses like this I hope Revdex.coms will conduct an in depth anaylsis and launch a formal investigation into pricing and advertising policies of this business I am also writing to nj attorney general and consumer affairs and other agencies for further action I look forward to hearing your decision about this business Thanks and regards In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We did a full refund on the day of the move Credit Card Refund Total: $[redacted] ** [redacted] Credit Card Refund Total: $[redacted]
We have opened a claim for this custmer, and we have offer the most we can offer for this claim($200) We also see that she signed on the day of the move, that everything she put in storage was delivered to herWhen someone moves into storage for a long time, a lot of times what happens is they forget what they had or didn't haveWe take a list of everything that we take and place is storageAgain we are sorry they feel like we did wrong on this claim, and is working to the best we can to offer the max we can to help them out
I talked with the customer husband and that refund happened 5 days ago, we are still waiting for them to send a releaser form for that refund also [redacted]
claims manager has sent you an email [redacted] to close the claim
this case is closewe closed the claim for $
Hello, I have sent my bank statements by email Kind Regards,Annabelle W***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The keys are brand newThis is a vehicleThis is also not just a plain keyThis is the remote since my car has push button start and I have contacted the Subaru dealer and was provided a cost of $to replace the remote so not sure where $comes fromIt is certainly not the price for the remote for my vehicle.Your company should be insured when your employees cause damage carelessly In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have informed and offer in respect to the insurance he had on his moveAlso we can not open a claim on the len due to us not know how it was before or after the moveWe would like to offer $to close the claim