customer can reject any offer made that is there right but they can not say give me this amount or I will do something about itagain if this customer like us to make an offer they would need to email us at [redacted] no offer will be made by Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please note, my complaint is not at all resolved.They have exaggerated grossly in their responseI have photographs and copies of all correspondenceI would like this to be please be followed upDUMBO has destroyed and lost my furniturePlease assist me in my complaint so the same does not happen to other.Kind Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Insurance was never discussed with me by [redacted] nor was any paperwork signed by me or requested to be signed before proceeding with this moveThe insurance I saw, which misleads the consumer, states that the shipment is automatically valued at and insured for $5,Right now, I am out over $1,from the damage to my table and an unsuccessful move that cost be $Pictures attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] %
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They just sent the exact same messageI want my bed to be built and this means that they tale responsibility for the parts they lost and install them or pay for a new bed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dumbo moving verified the amount we paid for the moveIt hasn't done anything to address the fact that this is far in excess of the binding on site estimate or that they did not complete the move and walked out without unpacking our belongings In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for contacting us about the problems you had on your move.Please let us apologize for the difficulties and inconvenience you experienced with your moveWe are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint/claimAt Dumbo moving & storage INC, we are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the futurethe original price was $on reduced ratewe agreed on $for limited amount of items to be transported ,the day of the move you called and requested more service to be done for another $1500, we competed your request .as a company that sells million dollars a year ,we want to give discount to customers in need but have strict policy not to go over our low profit margin and to make sure that the movers are getting paid accordingly,we will not be changing our judgement due to a customer threatening us about law suit and Revdex.com.this is the options we have to offer the customer - sending a crew of men to complete loads free of charge - sending a crew on sunday to complete the move for $- refunding you $and you will try to find other options to move the rest of the items - as a settlement as long as you declaring that you will not use bad publicity toward dumbo moving as we are loosing great deal of resources to accommodate you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Business once again denies that damages were done by their personnel, despite at least two witnesses (business [redacted] ***vising the move, customer, plus li [redacted] familiar with building before and after the move) willing to swear in a court if necessary that the damages were done by DUMBO's personnel during the move in question We provided photographic proof of the damages to DUMBO the same day they were caused, and DUMBO acknowledged them However, DUMBO only denied them until seeing the invoice from the contractor tally $3, Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The movers compromised the structural integrity of my mattress when they folded one end of it to its other end thus damaging the coils as per the Manufacturer guidelines In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The statement made by Dumbo Moving & Storage is falseThe below email confirms that the flat rate for the move included THREE movers [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is COMPLETELY unacceptable and falseI attached a picture of Bob's no-longer-successful attempt at extortion quoting items that he said were not part of the "Flat rate" moveThis is his actual handwriting - you better check it so he doesn't do this to other endangered customersHe said we would need to pay an extra couple HUNDRED dollars or else he would have to call the dispatcherWe paid it plus a few extra dollars so he handles our wares carefullyI want that money backWhen he said we only tipped $100, you might want to clarify that it was $total or $per moverIt was $totalYou need to start owning the truthI also attached pictures of the shattered bowls and mugs (Revdex.com website only lets me load pictures but I have many more)The movers were grossly negligent in packing our itemsAlso, we did not hold the bins ransomI told Anthony and Hugo we want to settle the damage before we return the bins (or else we will NEVER get their attention again)We just scheduled a pickup time for the bins for Sunday but that was only after they told me to close the Revdex.com complaint (see attached)This has been a horrendous experience between the extortion (which we honestly didn't mind paying if they took care of our property), the damage, the customer service, the insurance, and the unprofessional comments outside the cookie-cutter responses.I truly hope we can resolve this quicklyAll we want is to be refunded our losses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
no offer will be made to them, dumbo moving sales person talked with someone who was helping her and not once talked to the customeron phone recorded lines we informed her that the move will be in parts and in payments, payment for the move into storage, and payment for the move out, also offer free storage but if didnt move by the time the free storage ended, we will have to charge for month number she asked what happens if we don't pay, I anthony collazo , informed her that we will keep it for days before we will have to dump the belongs due to it not being claimed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was charged full price for items that were agreed upon in advance, and those same items were at the time of the move deemed to be "not the same" itemsHowever, when I asked them to substantiate the change I haven't received a response, but only increase in the fee.One of the movers was under the influence as he had a bottle of beer with him from which he openly drankThe movers were aggressive and were demanding that I pay them directly both the extra money for the move and the tips before the move was completedI unfortunately haven't had a chance to call the police as there was a clear threat In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The damage is well more than $worth of damageThere's a nearly 8foot scratch across our brand new hard wood floorsThere are multiple other scratches on floors plus the stairway floorboardsThe movers banged the furniture into newly painted walls and ceiling denting and damaging the walls and ceilings - besides the damage to the clothes and furnitureAll of which we have thoroughly documented and sent to themThey sent someone out to fix it - who went out to his car to get tools and never returnedThey never sent an insurance adjuster or anythingif they don't want to fix it or give an adequate amount to cover the damage, we can file a claim directly with their insurance company or have our insurance company do so unless it was a lie that they actually have insuranceIn which case we will have to see what other recourse there is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
check was sent on 1116to me, General, Payroll paid with check #*** [redacted] On Wed, Feb *, at 12:PM, Dumbo Moving [redacted] > wrote:i see that the claim was closed on 1116Feedback Dumbo Moving < [redacted] > to *** we will need a name and address to send you a check of $ [redacted] to me [redacted] *** [redacted]
Dear customer - throughout this conversation and the other conversation you shown nothing but no resolution, all these emails are a clear evidence that we tried every effort to work with you on this damaging budget to us, these settlements are for us to finish the job which you refusehowever you choose to pay this money and more to other companies and decide to approach us negatively by labeling us on stereotypes and with proclaiming that for some reason we are lying without responding to the detailson top of that you also use some form of extortion by threatening - as only a court order will decide what are we liable to.for this particular move we will not be subject to scrutiny by a customer or a lawyer - but only respond to a judge or other court ruling.we are not going to pursue the $that we lost so far as we understand that this is the cost of doing business with different type of moves.please note that throughout our email we never use bad approach or tried to label anyone with one or other type of behavior, we have no right to do so and we believe that no one has the right to do so to us we wish you good luck with the move
We have checked with the movers that was on you mover, also with the parking cleaners who clean the trucks every nightThe report that they sent me said that nothing was found in there truck at the end of the moveAlso movers informed me that everything was sign and deliveredBut we still like to offer you the compensation of $account for inconvenience you have enduredTo accept this offer,We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidlyplease reply with your decision and we will honor as you request
Looks like the refund already took place, the bank has informed us
customer can reject any offer made that is there right but they can not say give me this amount or I will do something about itagain if this customer like us to make an offer they would need to email us at [redacted] no offer will be made by Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please note, my complaint is not at all resolved.They have exaggerated grossly in their responseI have photographs and copies of all correspondenceI would like this to be please be followed upDUMBO has destroyed and lost my furniturePlease assist me in my complaint so the same does not happen to other.Kind Regards, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Insurance was never discussed with me by [redacted] nor was any paperwork signed by me or requested to be signed before proceeding with this moveThe insurance I saw, which misleads the consumer, states that the shipment is automatically valued at and insured for $5,Right now, I am out over $1,from the damage to my table and an unsuccessful move that cost be $Pictures attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] %
We deny them the damages was not done by dumbo moving
customer by email confirmed that she watched the movers pack everything, and checked the truck after the move, we do not have her belongings
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] They just sent the exact same messageI want my bed to be built and this means that they tale responsibility for the parts they lost and install them or pay for a new bed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Dumbo moving verified the amount we paid for the moveIt hasn't done anything to address the fact that this is far in excess of the binding on site estimate or that they did not complete the move and walked out without unpacking our belongings In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Thank you for contacting us about the problems you had on your move.Please let us apologize for the difficulties and inconvenience you experienced with your moveWe are deeply troubled that this issue has caused so much distress to you, our valued customer, and have looked into your complaint/claimAt Dumbo moving & storage INC, we are in constant pursuit of perfection and are already working on solutions that will prevent similar problems from occurring in the futurethe original price was $on reduced ratewe agreed on $for limited amount of items to be transported ,the day of the move you called and requested more service to be done for another $1500, we competed your request .as a company that sells million dollars a year ,we want to give discount to customers in need but have strict policy not to go over our low profit margin and to make sure that the movers are getting paid accordingly,we will not be changing our judgement due to a customer threatening us about law suit and Revdex.com.this is the options we have to offer the customer - sending a crew of men to complete loads free of charge - sending a crew on sunday to complete the move for $- refunding you $and you will try to find other options to move the rest of the items - as a settlement as long as you declaring that you will not use bad publicity toward dumbo moving as we are loosing great deal of resources to accommodate you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Business once again denies that damages were done by their personnel, despite at least two witnesses (business [redacted] ***vising the move, customer, plus li [redacted] familiar with building before and after the move) willing to swear in a court if necessary that the damages were done by DUMBO's personnel during the move in question We provided photographic proof of the damages to DUMBO the same day they were caused, and DUMBO acknowledged them However, DUMBO only denied them until seeing the invoice from the contractor tally $3, Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The movers compromised the structural integrity of my mattress when they folded one end of it to its other end thus damaging the coils as per the Manufacturer guidelines In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:The statement made by Dumbo Moving & Storage is falseThe below email confirms that the flat rate for the move included THREE movers [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above
The last offer we will make to close the claim was $
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: This is COMPLETELY unacceptable and falseI attached a picture of Bob's no-longer-successful attempt at extortion quoting items that he said were not part of the "Flat rate" moveThis is his actual handwriting - you better check it so he doesn't do this to other endangered customersHe said we would need to pay an extra couple HUNDRED dollars or else he would have to call the dispatcherWe paid it plus a few extra dollars so he handles our wares carefullyI want that money backWhen he said we only tipped $100, you might want to clarify that it was $total or $per moverIt was $totalYou need to start owning the truthI also attached pictures of the shattered bowls and mugs (Revdex.com website only lets me load pictures but I have many more)The movers were grossly negligent in packing our itemsAlso, we did not hold the bins ransomI told Anthony and Hugo we want to settle the damage before we return the bins (or else we will NEVER get their attention again)We just scheduled a pickup time for the bins for Sunday but that was only after they told me to close the Revdex.com complaint (see attached)This has been a horrendous experience between the extortion (which we honestly didn't mind paying if they took care of our property), the damage, the customer service, the insurance, and the unprofessional comments outside the cookie-cutter responses.I truly hope we can resolve this quicklyAll we want is to be refunded our losses In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
no offer will be made to them, dumbo moving sales person talked with someone who was helping her and not once talked to the customeron phone recorded lines we informed her that the move will be in parts and in payments, payment for the move into storage, and payment for the move out, also offer free storage but if didnt move by the time the free storage ended, we will have to charge for month number she asked what happens if we don't pay, I anthony collazo , informed her that we will keep it for days before we will have to dump the belongs due to it not being claimed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was charged full price for items that were agreed upon in advance, and those same items were at the time of the move deemed to be "not the same" itemsHowever, when I asked them to substantiate the change I haven't received a response, but only increase in the fee.One of the movers was under the influence as he had a bottle of beer with him from which he openly drankThe movers were aggressive and were demanding that I pay them directly both the extra money for the move and the tips before the move was completedI unfortunately haven't had a chance to call the police as there was a clear threat In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The damage is well more than $worth of damageThere's a nearly 8foot scratch across our brand new hard wood floorsThere are multiple other scratches on floors plus the stairway floorboardsThe movers banged the furniture into newly painted walls and ceiling denting and damaging the walls and ceilings - besides the damage to the clothes and furnitureAll of which we have thoroughly documented and sent to themThey sent someone out to fix it - who went out to his car to get tools and never returnedThey never sent an insurance adjuster or anythingif they don't want to fix it or give an adequate amount to cover the damage, we can file a claim directly with their insurance company or have our insurance company do so unless it was a lie that they actually have insuranceIn which case we will have to see what other recourse there is In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
check was sent on 1116to me, General, Payroll paid with check #*** [redacted] On Wed, Feb *, at 12:PM, Dumbo Moving [redacted] > wrote:i see that the claim was closed on 1116Feedback Dumbo Moving < [redacted] > to *** we will need a name and address to send you a check of $ [redacted] to me [redacted] *** [redacted]
Dear customer - throughout this conversation and the other conversation you shown nothing but no resolution, all these emails are a clear evidence that we tried every effort to work with you on this damaging budget to us, these settlements are for us to finish the job which you refusehowever you choose to pay this money and more to other companies and decide to approach us negatively by labeling us on stereotypes and with proclaiming that for some reason we are lying without responding to the detailson top of that you also use some form of extortion by threatening - as only a court order will decide what are we liable to.for this particular move we will not be subject to scrutiny by a customer or a lawyer - but only respond to a judge or other court ruling.we are not going to pursue the $that we lost so far as we understand that this is the cost of doing business with different type of moves.please note that throughout our email we never use bad approach or tried to label anyone with one or other type of behavior, we have no right to do so and we believe that no one has the right to do so to us we wish you good luck with the move
We have checked with the movers that was on you mover, also with the parking cleaners who clean the trucks every nightThe report that they sent me said that nothing was found in there truck at the end of the moveAlso movers informed me that everything was sign and deliveredBut we still like to offer you the compensation of $account for inconvenience you have enduredTo accept this offer,We will need you to reply with ‘’I accept the offer’’We apologies for the inconvenient that we might caused and I personally apologies that this took too long to get to my attention - however, we would like to keep you as a repeat customer as we are growing and expanding rapidlyplease reply with your decision and we will honor as you request