D.R. Horton America's Builder

Revdex.com: I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever this will be the 8th time that I have had to make special arrangements for D.RHorton to be at my home to look at this problemTheir independent inspector will need to come on my schedule as I have missed an unacceptable documented amount of time from work already due to this defective installation. This will be the second meeting that I will have involving the manufacturer as they have already been out on 6/6/2016 and determined that the material was not the issue after D.RHorton's installer blamed the material for his inability to do a proper install at our meeting on 5/12/They have my contact information and I will be expecting to hear from them shortly *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, A DR Horton representative has reached out to me and scheduled to meet
with me on April 25th at 9:amThe work has not been completed as of yetI will resubmit a response after the work is completed.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.Dr Horton/DHI Mortgage Company, Ltd., stated that I selected the closing date of May 29, This wasn't and isn't the date I decided on but what was told I'd be able to close by May 29, given the fact of how far the house was ready April 30. At no time did I or my husband indicate that we wanted to be in the house earlier or on the previous mentioned dateMy husband made the suggestion of being able to be able to close before the second week in June and was told that we'd be able to close by April 29, because the foreman wouldn't be around due to a scheduled vacation.Myself and my husband spoke to *** *** about the blatant lack of customer service that was received from the loan officer *** assigned to our contract and her supervisor *** seemed genuine at the time to resolve the issue, but ironically enough he was due for a vacation as well and the issue went unresolved*** repeatedly lost or misplaced paperwork that was either faxed or mailed and blamed me for the delayShe decided on her own to remove me from the contract with out speaking to either my husband or myselfShe had the wrong social security number listed for me, the good faith estimate was never reviewed with us, interest rate was supposedly locked in without us signing anything, just to name a fewThis was a continuous process dealing with *** and paperwork to where my realtor and the sales agent did their best to get us to close on the house and we were offered a refrigeratorAt this point I was satisfied and informed *** I was content at this point, but from a customer's perspective what will be done in the future to prevent another military customer or customer in general from this experience*** indicated that retraining will be conductedAt this juncture, my husband and I were under the impression things were moving along at this point until I get a phone call from *** (underwriter) requesting the very same paperwork I sent and mailed to ***I informed *** that this was completely unacceptable and why didn't he get the paperwork from ***...I was given a shoulder shrug pretty much through the phoneThe day my e-mail was received indicating our withdrawal from the house, our realtor was e-mailed a escrow letter stating that our refund would not be refundable, that document needed to be signed by us and returned. This document was not signed when our escrow was turned inSo how can my refund not be returned when the escrow document was not valid without our signatures? This is further proof that this entire process after the sales office was completely unorganized and deliberately created the frustrating and stressful lending process with DHI as they previously indicatedThis would have been the third home purchase for us and we've never ever had gone through a process such as this and will ensure that anyone whomsoever (especially military) wants to purchase a Dr Horton/DHI home understands the lack of accommodations, the stress and the frustrations, the finger pointing and passing the buck that comes along with this companyLastly, as previously indicated, neither my husband or I signed anything indicating that our earnest money was not refundable and would like DHI to produce said document to prove otherwise

We have been in communication with the homeowner and visited their home on June 22nd to address their concernsWe have left the homeowner a follow up message to ensure all warrantable items have been addressed

Please accept this correspondence as D.RHorton, Inc.’s reply to the Revdex.com with regard to the above-referenced complaint. Upon receive of the complaint we verified that we had an open request for service for Mrs*** home. Our Customer Service Manager, *** ***
met Mrs*** today Tuesday, October 20thWe have completed some of the items from the service requestMrs*** will provide us with availability dates to reschedule an appointment for pending items, we will accommodate pending service repairs on Saturdays if homeowner is not available during the week. We appreciate the opportunity given to look into and ultimately address our homeowner’s concern and will provide an update once all items have been completed

Again, we have been arguing this issue of paint since before we closed on the home in *** did come out and saw multiple areas of substandard paint, and tagged many of them, he even stated that he was shocked to see the condition of our home and how it did not live up to the Horton standards He said keep a list on our fridge of areas that needed to be revisited at the month warranty, and then when that time came he told us "we don't deal with paint issues after the days.....I have sent multiple requests for Mr*** to see this home I am sure that he has not seen one of our requests for service, as the staff at this warranty office is keeping these requests hidden from the main DR Horton offices I still want someone above *** to come look at this home for a second opinion I believe this issue has never been presented to anyone higher up As for the tree, I'm disgusted with this answer A message came from the HOA last week, reversing their previous statements The new email states, (as we were told by our salespeople) that trees and shrubs in this neighborhood have been identified for replacement, this includes only those trees and shrubs placed by the developer before closing, and that there is a budget that has been agreed upon to do the work in November The HOA is responsible as I have stated in the past, and the HOA is currently run by Horton representatives *** is well aware of this development, but has made his comment appear as if he is going to replace this tree in good conscience, rather than admit that his previous statement was incorrect Either way, the tree will be replaced I find this timing interesting as well, it has been week since I reported this situation to the *** *** ***, who has found merit in it and has begun to investigate this issue Within day of that notification, we had someone here to fix the irrigation we have been reporting since October, and high up Horton representatives viewed my tree on Monday, while on the way to deal with another issue in the house next door I would like a date when my tree will be replaced

D.RHorton has had several inspections done on the floor, as well as a 3rd party inspector, and we are willing to make the recommended repairs per the inspector’s report pending customer's approvalAttached is recent communication sent to the customer via attorney

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute.Please enter your reason(s) for rejecting the business response below.1) The following statement was NOT communicated to me by any representative of D.RHorton prior or during the process: 'Homes are completed off of start dates not sold dates.' In fact, email dated Jun 20th stated that 'I have adjusted the schedules to reflect the seniority of homes based when they went under contract.' Which is in contraction with this statement.2) The response does not provide explanations for the delays.Regards,*** ***

When I received the complaint on 3/28/16, we had already requested a refund of her deposit from our corporate office on 3-16- We will follow up to make sure it was mailed to Ms*** This complaint is being settled to the consumer’s satisfactionThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.UPDATE:The HVAC people did come and review the property to determine that their was an issue with the pan for the main unit; a cracked pan They scheduled the HVAC company to come and do the repairs, of which they said were done.However, there are other repairs that are pending, including the ceiling and wall sheetrock removed, replaced, and repainted.In addition, because my homeowners insurance rates will likely go up due to filing a claim for this issue, I would like to have that off-set by at discussed and determined amount Even "if" my HO Insurance does NOT go up, any discounts (such as a claims-free) that may have been offered by the insurance company, will no longer be in effect This has a long time lasting financial impact now on my insurance rates, potentially for this house (and potentially, because I have other properties with this insurance agency, COULD affect that as well) "IF" DR Horton would have acted when I first contacted them, PRIOR to filing a complaint, and had an independent contractor review the issue (NOT CASA, who did not resolve the issue by claiming it was a pea trap issue), THEN the issue would have been easier resolved, and we could have moved forward
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*** ***

There is a vendor scheduled for June 1st to complete the items he mentioned in the complaintThe other items has already been completed with the exception of the drainage issueThe next time there is a rainfall someone will go out to inspect the property which the homeowner has agreed
to When we receive a copy of the water bills in question that issue will be dealt with accordingly Thanks *** *** *** Customer Loyalty Manager D.RHorton -America’s Builder

We apologize for the delay in responding to the customerA customer service representative has left a message for the customer and looks forward to addressing their items

In response to Revdex.com Complaint #*** DR Horton will replace driveway and lead walk in a good faith gestureHomeowner will be notified by warranty technician, *** ***, in order to schedule the repair work Thank you, *** *** Customer Service
Assistant/Warranty Coordinator D.RHORTON America’s Builder

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I wanted to say thank you for your help resolving my problem
Regards,
*** ***

The refund request was submitted yesterday, 4/2, and the check will be mailed to the customer following processing

We have an appointment with Mrs* *** on 5/5/at 4:00pm to resolve her complaint Thanks, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is unsatisfactory to meThat is falseI was stood up on several attempts to fix anythingMy home still remains with several damagesPlease see attachments because I’ve been told several times someone would come and never show upOn top of me taking off of workVery unprofessional
Regards,
*** ***

We appreciate the customer reaching out regarding their concernWe are in communication with the customer and will be addressing their concern

This complaint has been addressed by the construction departmentThe fence issue has been corrected and the repair is complete

We appreciate the customer reaching out to us regarding their concerns and we apologize for the delayA warranty representative will be reaching out to the customer to schedule an appointment