Dorrance Publishing Company Inc

Dorrance charged my credit card $322.00 w/out my authorization FRAUD.
GROSS MISREPRESENTATION by Dorrance of the services Dorrance would provide and/or their ability to do so:(required me to approve or reject and make corrections,5 sets of page proofs when I had approved the 1st set of proofs).
Charged an extra $50.00 outside of agreement for the editor to fix (their) mistakes:(I reviewed and made the corrections as needed and submitted the corrections to Dorrance where the editor entered them.I DID THE EDITING).
Purposeful PROCEDURAL UNCONSCIONABLY to inform me that my cover design will not be used
BEFORE I signed the agreement:(At least 11 times BEFORE the ‘Dorrance Agreement” was signed my hand drawn cover was clearly known to all parties, including David Zeolla, President of Dorrance Publishing Company, Inc., who had approved the manuscript and cover.
Dorrance’s NEGLECT responding to my questions about the cover design:(Dorrance was emailed
questions 8 times (without any response to my emails from anyone) and I spoke on the phone 3 times with Ms. Lanza and discussed my cover BEFORE I signed the agreement).
Refusal to use my original or remake (that Dorrance requested), of the cover design:
(Dorrance requested that I remake and submit a different cover design. I did what was requested but they still refused to use my idea.
3 proposed cover designs that were totally unacceptable to use for my book:(The designs do not in any way project any content in my book nor my vision).
Dorrance staff’s IMPLICIT BIAS of the cover design interpretation of my cover design drawing: (Because of the staff’s implicit bias of the cover design interpretation of my drawing an agreement about the final cover can not be made).
The legal complaints listed above are issues to support a Breach Of Contract claim and therefore, the Breach Of Contract claim negates the Arbitration Clause of the contract. I have no faith in Dorrance anymore. I wanted a refund of $4,696.00. The offer of $2,000.00 was too low. Dorrance did not do $2,696.00 worth of work. An IBSN# costs +/- $125.00. Dorrance wants to keep this on-going by citing the Arbitration Clause instead of offering a more reasonable offer.

Dorrance breached our contract agreement in the timeline section. I demanded my money back, they refused. I fired them for Breach of Contract. I recommend no one use this corrupt company. They made multiple timeline errors along the way.

My book, "Ground of the Devil: Book Two," The editing was very poor when I published this book at the end of 2021. The cover design and back cover was great, but I threaten this company with my lawyer to fix the editing, #2, I saw only one book sold and no royalties in almost two years.

A friend suggested I try Dorrance rather than self-publishing everything. She owned a couple books and said they seemed to be a good publisher, in business for a whole century. I submitted a manuscript, which accepted almost immediately. I took this to be professional assessment and approval (!) rather than just indiscriminate greed, and signed--and paid for--a $5,400 contract for all the work, publishing, promoting, etc. Their young staff (everyone seemed to be in their 20s) seemed stunningly incompetent. The woman handling my book gave the wrong instructions to the proofreader, and the proofreading was completely useless. I began realizing that this company hired "cheap" rather than "good", no longer trusted them at all, and finally (my big mistake) checked online for others' experiences. I was surprised and disgusted, and told David Zeola I wanted to cancel my contract, treat it as a friendly divorce and we could both go on to find better matches. David responded by saying he would refund only $2,000, and he would keep $3,400. Remember, they had done incorrect proofreading and nothing else at all. No design, no interior design, no editing. These experiences, combined with the comments of others, lead me to accept that this is indeed a sociopathic business. I'll get screwed, it just remains to be seen how badly. In the meantime, I found another publisher (Atmosphere Press), have had good experiences, just received the copy with their cover design and interior design. Contract was $3,600. If you're an author, don't even think of signing with Dorrance! The sole exception would be if this is merely a vanity project for you; you just want to see your name on a published book and don't care if it never makes a penny. --Davidson Loehr

This is the first book that I have published, so when I got the call from Dorrance that they had accepted my manuscript I was super excited. The process seemed to go well through the making of the book , but when it came time to review the book before they put it together for publication it was very hard. I could not tell where the first page would start as there was no indicator. So when I finally approved it I felt really nervous because the format looked wrong, and sure enough when I got my author copy it was wrong. In addition, when I went back to them with this their only response was well we would have to take it down and that could take a while, and you would lose sales. Besides people won't know the difference when they purchase it as they don't see the inside of the book. Well, I lost sales anyway as I refused to promote this book because there was a formatting error that they have refused to fix. Well, I terminated my contract with them but the book is still up, and it has been months since they received my paperwork. I have since gone through KDP on Amazon and have a proper copy of the book up there.

Publishing is hard! It takes a while. I imagine delays might have been caused by this pandemic which arrived just after submission of my manuscript. (Of course considering my luck). It was long and frustrating, but, you have to be careful and to do what they tell you to do to get things running smoothly. It was frustrating as I was afraid I would kick the bucket before I saw the book. But Dorrance eventually came through and I have a book that is going on sale nationwide. I made plenty of mistakes and learned a lot and hope my next project will go more smoothly. But I am now a published author and that says a lot to me. Thank you Dorrance for bringing my project to fruition. Everybody take care and stay healthy and please get vaccinated against the covid-19 virus. June

The copyright of my YA novel is Yearning for the Unattainable is 2019. I have no complaints about the produced product - my frustration is due to never receiving what I ordered from their BOOK PROMOTION PRODUCTS. I spent $894.00 on 9/12/19 - and have never received what I bought and paid for! I ordered the Professional Level Book Presentation Kit for $295.00 and a Book Trailer for $599.00. It's not that I haven't tried to contact Dorrance - I have numerous times! I have requested them to call me - all my calls were ignored. At first they made promises but after while I could never speak to anyone that would help me with this outstanding matter. I was never provided with a list of the 300 media outlets that they were supposed to contact - according to my contract. Nor who the twenty-five printed review copies were sent to - according to my contract. I did receive a wonderful review from Kirkus through Dorrance but when I didn't see my review on Kirkus' website I called them and was told that Dorrance had not requested it to be. Well, I did. And they were nice enough to put my review on their site. I never saw evidence of the the ads totally $200.00 in Google based on keywords for my Work. When I requested which twenty-five book retailers and ten libraries they notified in my area about my book's availability I was denied once again of this information. Again - stated in my contract. I asked which twenty wholesalers, distributors, jobbers, and major book chains had been contacted - never responded. Again - according to my contract. I was told Ingram and Baker & Taylor would be offered my Work. Again - I received no answer. I did receive 100 postcards of my Work, however, the weight of the paper was as thin as a sheet of paper not the normal stock paper for postcards - when I complained I was told those were complimentary. I have called, left messages, wrote emails and been promised only to be disappointed over and over!
I have asked for a full refund of the $894 I spent and have never ever received it! I want and need answers and my money returned!
L.L. Eadie author of Yearning for the Unattainable

In a Beginning Writer's Facebook group a writer was complaining about her Dorrance Publishing experience, and I looked at the free Kindle sample. In the first HUNDRED WORDS the 'professional editor' missed 'Conway inhabited merely three hundred people', 'all houses are positioned near the town square that held' (tense change) and the misused phrase 'set point'. We're not even on the SECOND PAGE. If 'scam' isn't appropriate, would 'grossly incompetent' be?

We were surprised to receive this complaint of errors in her finished book, as Ms [redacted] ( [redacted] in our records) has not expressed any dissatisfaction directly with us since receiving her printed book We go to great lengths to make sure the printed book is exactly how the author wishes it to appear In this case, MsJordan reviewed sets of page proofs before approving the final version We would not send a book to print without the author's final approval The materials that she approved for printing were exactly how the final book appearedHowever, in the effort to satisfy the author, we will agree to make changes to the printed book at no charge to herHer author services representative, Michael K***, has already reached out to her to facilitate this processSincerely,Jessica S [redacted] Author Services Director

We are sorry to hear that Ms [redacted] believes she was "scammed", as that was certainly not the case Ms [redacted] signed a contract with us in October for publishing services The total cost of the contract was $2,025.00, however we had made arrangements with Ms [redacted] to pay in installments.Ms [redacted] had made a down payment of $and we had begun work on the book The process was proceeding normally and we were acting in accordance with the terms of the contract, when Ms [redacted] notified us in December that she wished to cancel the contract At this request, we sent her the necessary paperwork to end the contract She signed and returned this paperwork, which included an acknowledgement that no refund would be given Per the terms of the contract, should the author chose to end the contract, any money previously paid is forfeited We had begun work on the project and spent money on behalf of the project While she was not refunded the $down payment, the remaining balance of $1,was forgiven.RoseDog and Dorrance Publishing has acted in accordance with the terms of our contract with Ms***, and it was Ms [redacted] who chose to end the contract, signing paperwork acknowledging that this was her decision and that she was forfeiting the down paymentJessica S [redacted] Author Services Director

In the first place, just because the correct number of pictures were included, doesn't mean that the RIGHT ones wereIn fact, three of the illustrations that I fought so hard to get were left out altogether Also, the book is supposed to be set up so that there is an illustration followed by text on the facing pageThere were two instances where two pictures were on facing pagesIf my contact had looked at it more closely, she would have seen these mistakes.I am willing to work with Dorrance to get my book published but all of this back and forth with correction sheets has got to stopI have cobbled together a copy of what the book should look like from the three separate "final" proofs they sent meI can send that to them but, other than that, I need assurances that no more of these very obvious mistakes will be made Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

We are sorry to hear that Mr [redacted] feels that he has had a difficult time getting the W-form from us We have both mailed and emailed the form to him multiple timesIt was emailed on 10/13/and 11/21/and also sent through the U.SPostal Service 10/17/and 11/22/ As Mr*** states that he returned a form, it does sound like at least one of those reached him We have not yet received the completed form from him, and as his complaint doesn't specify when that was sent we are uncertain whether it is reasonable to expect that may still arrive We will certainly let Mr [redacted] know if we do receive it In the meantime, we'd be happy to put another copy in the mail for him.I am sorry to hear of his difficulties in communication Our records do show multiple attempts by MrK [redacted] to return his calls however he received no answer and no voicemail was set up

Hello this is [redacted] , I have read on my computer that Dorrance publishing was supposed to send a refund back to me a month ago thanks to you guysHowever I have received nothing at all

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Mr [redacted] 's refund is being credited to the Visa card with which original payment was made

We would be happy to discuss this issue further if she is not satisfied with our response, however, she has not provided any indication of why our response was not adequate or what her further questions may be We believe we provided the factual information which was requested in the original complaint If she can provide specific additional questions, we'd be happy to answer them

I apologize for the late response. We responded directly to the client on February 7th, right after receiving your email and had intended to send you a copy of that response. Here it is:"We received a notification from the BBB that you did not receive you earnings statement. These... statements were emailed on January 31st. Sometimes, because they are sent in bulk, they can be flagged by spam filters. I have attached a copy for you. Please let us know if you have any questions."We have not had any further reply from the client.

[redacted] spoke with [redacted] on Monday, May 11th, and [redacted] indicated that he was still interested in our services We are sending him a proposal for his review

We had a contract with [redacted] ***'s mother, [redacted] ***, for the publication of her book, " [redacted] Ages through 6" [redacted] did inform us in that her mother was deceased and that she was taking over the account.Per [redacted] ***'s contract, earnings on qualifying sales of the book are to be paid each January 31st and July 31st for sales paid by the previous October 31st and April 30th, respectively.From to today, no money has been issued to Ms*** The only earnings activity during that time is $accrued in January However, if an author has elected paper check rather than direct deposit, we require a $minimum Therefore, the $was held until $has accrued.We hope this information answers Ms***s questions Please let us know if additional information is needed.Sincerely, [redacted] Author Services Director