January 18, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On January 16, 2017, we received your complaint, dated January 13, 2017, filed with the Revdex.com. You said you canceled your service in August 2015 and you disputed the balance due. I attempted to reach you at [redacted] on January 16, 17 and 18, 2017. I left two voice messages. On one occasion there was no option to leave a message. I also sent an email to [redacted] (enclosed). While you returned my call, we were unable to speak directly. I reviewed your call from October 14, 2015. I found that you told our agent that you will be going with another provider. During this same call, our agent offered you TV service-only for the price of $92.99 before tax. You advised our agent that you will discuss this matter with your wife and call back. We have no record that you called DISH Network again until December 12, 2016. On October 28, 2015, we received notification from [redacted] to unbundle your account. For billing purposes, a new account was opened for the TV service. Please note that the customer must call DISH Network directly to cancel their service. We also sent billing statements to [redacted] Your account was disconnected due to nonpayment on December 9, 2015. The balance due for service rendered was $99.17. On December 15, 2016, a $50.00 courtesy credit was applied to your account, leaving a balance due of $48.77. Although we have no record of the disconnection request, I made an exception and removed the remaining balance from your account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST[redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 23, 2015
Mr. [redacted]
[redacted]
Bronx, NY [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.com.
You expressed further concern with your monthly charges.
As previously advised, a review of the call on July 23, 2015, when you contacted us to change your package did not reveal that a time frame for the new monthly rate was given. In fact, there was no mention of your term commitment. Therefore, your term commitment remains valid.
You also maintain that the credit inquiry was supposed to be removed after a year. Please be advised that DISH Network credit inquiries are not removed until at least two years after the request was made.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted]
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
[redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
December 22, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com.
Our records...
show that this matter was previously addressed by letter correspondence (copy enclosed) through the Federal Communications Commission (FCC).
In the future, the duplicate account should not populate when you call DISH Network.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
December 22, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: FCC Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 17, 2015, we received your correspondence, dated December 16, 2015, filed with the Federal Communications Commission.
You said you have a Pay-In Advance account and you disputed the account collection.
Our records show that your account was interrupted on September 23, 2015. However, when you called to inquire about your bill on October 15, 2015, the interruption was canceled and the service was restored in error and then disconnected. As a result, you were billed for service from September 23, 2015, through October 15, 2015.
When we spoke today, I advised you that the system billed you for service through the disconnection date.
I reversed the balance of $26.96 and submitted a refund for the same amount. Please allow five business days for processing. This information will also be removed from your credit report. Please allow eight weeks for your credit report to be updated. You accepted this resolution.
We appreciate your feedback and your concerns will be addressed with the appropriate personnel. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
cc: Federal Communications Commission
[redacted]
[redacted]
April 22, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On April 12, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at [redacted] on April 13, 19 and 22, 2016, and I left three messages. You indicated that when you disconnected your service, we did not remove the satellite dish. When you accepted the installation of the satellite dish, we provided you with a free installation. Once it is installed, the satellite dish becomes a permanent fixture and your property. As we do not request that the satellite dish be returned, we do not remove it. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] cc: Denver / Boulder Revdex.com
[redacted]
Dear Mrs. [redacted]: On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on December 18, 19 and 20, 2017, were unsuccessful; however, I left three messages. I also sent an email to [redacted] You maintain that you did not receive a billing statement showing the Pay-Per-View (PPV) movies that you ordered. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. Please be advised that all DISH Network charges are reflected on your billing statements. Our records show that two PPVs were ordered on December 2, 2017. Although we received a manual payment of $65.02 to cover the balance due for your November 25, 2017, billing statement, a payment of $29.73 was automatically debited on December 11, 2017, for the remaining amount due of $29.73 for the PPV charges. As your billing statements generate on the 25th of each month, the PPV charges, along with the payment, will be reflected on the billing statement that generates on December 25, 2017. We appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/27) */
July 22, 2015
Ms. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 21, 2015, we received your complaint, dated July 20, 2015, filed with the...
Revdex.com.
You disputed the 24-month commitment, indicating that you were told a term commitment would not be required when your equipment was upgraded.
Our records reveal that your equipment was upgraded through our DISH'n It Up promotion. Although this promotion requires a 24-month commitment, the term commitment was waived on July 10, 2015. As a result, you are on a month-to-month basis. An early termination fee will not be applied if you choose to disconnect your service.
You also expressed concern with your monthly charges as you stated that your bill continues to increase. A review of your account shows that the only increase that has been applied to your account was in January 2015. At that time, the price of the America's Top 250 package was increased by $5.00.
A monthly credit of $10.00 was applied to your account on March 3, 2015, for six months. When I spoke with you by phone on July 21, 2015, I advised you that the monthly credit reduced your monthly rate to $144.99 plus tax. Once the credit ends on September 3, 2015, you will be billed the regular monthly rate of $154.99 plus tax.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke to [redacted] on July 21, 2015. She reasured me that I would not be under contract with Dish Network and my Service will be Month to Month Basis .... with NO termination fees if I wish to leave the company at any time. Also, we talked about the constant increase of my bill charges. We came to an agreement, and I will be Monitoring my bill charges very carefully after September 2015, to see if the company will comply with what [redacted] Promised. Hopefully, there will be No more Issues with Dish Network from here on.
I want to take the time to Thank Revdex.com, for Your Intervention and all your Help. I know, I would have Not been able to fix this situation with Dish Network on my own.....Therefore, Thank you so Much Revdex.com!
Initial Business Response /* (1000, 5, 2015/07/14) */
July 13, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 13, 2015, we received your complaint, dated July 9, 2015, filed with...
the Revdex.com.
You expressed concern with the requirement of a 24-month commitment for the addition of a second receiver.
Your initial 24-month commitment for our Digital Home Advantage promotion began on January 26, 2015. Please be advised that any leased equipment requested after the activation of service is considered an upgrade. Our DISH'n It Up promotion will provide additional equipment for free; however, we require a 24-month commitment. Otherwise, to avoid the term commitment, the equipment can be purchased.
When I spoke with you by phone today, I advised you that the term commitment for an additional receiver is valid. You did not agree with my explanation.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
February 11, 2016 Mr. and Mrs. [redacted]. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. and Mrs. [redacted]: On February 10, 2016, we received your correspondence, dated February 9, 2016, filed with the Revdex.com. You expressed concern with your monthly billing rate, programming, and the customer service you received. Our records reveal that we have applied several programming credits to your account since March 2014, including a $50.00 monthly credit you are currently receiving through June 2016. No additional credit is warranted. Please note that, while DISH Network provides the forum through which you receive the programming, we do not determine the content of that programming. The scheduling of programming and commercials is the sole responsibility of the programming provider. When we spoke today, I advised you that I reviewed your recorded calls and found that our agents addressed your concerns in a professional manner. During our conversation, I informed you that although we are providing you with monthly programming credits, partial payments are being made causing the account balance to carry over from month to month and for late fees to apply. This has also caused service interruptions due to nonpayment. On January 30, 2016, per your request, your programming package was downgraded to the Smart Pack. Your monthly service, before any programming credits are subtracted, consists of the Smart Pack ($36.99), DVR service fee (7.00) and an additional receiver fee ($14.00) for a total of $57.99 plus tax. We regret that you are dissatisfied with the service. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, ...⇄ [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If I receive another piece of mail from your company I will take other steps to make sure that this mail harassment stops once and for all
Sincerely,
[redacted]
Complaint: 11741403
I am rejecting this response because:Your reply is FALSE. I called, I chatted with customer service representatives on your website, etc. But I have been told and read this is how you do business. I'm very disappointed that companies can get by with this but I will take other steps. Thank you.
Sincerely,
Lana Savage
March 18, 2016 [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March...
15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.com. You maintain that you were not provided the bundled monthly rate of $108.00 for the first year and $133.00 for the second year as promised. You also stated that you were not compensated for the removal of channels due to contract negotiations. You would like a refund for the overcharges and missing channels. DISH Network is constantly negotiating programming contracts in an effort to ensure our customers receive the lowest all-digital programming. In order to remain the best value for our customers and offer competitive pricing for their programming, we, at times, have to have an interruption of service while we negotiate for low pricing. As DISH Network bills for these channels in a package and not a la carte, account credits are not provided. Your service was activated on January 21, 2015, with a 24-month commitment. Your promotion included a $25.00 monthly credit for the first 12 months. An additional $5.00 monthly price protection credit was applied to offset a price increase because you were still within the 12-month promotional period. This made your monthly rate $29.99 plus tax. DISH Network experienced another $5.00 price increase on January 14, 2016. This along with the expiration of your promotional credits on January 21, 2016, caused you to be billed at the regular monthly rate of $64.99 plus tax. During our phone conversation on March 1, 2016, I advised you that DISH Network is unable to access [redacted]’s billing system to confirm their monthly charges or your bundled rate. I also told you that DISH Network reserves the right to change prices at any time. DISH Network is unable to honor your pricing and programming refund requests. However, due to your dissatisfaction with my explanation, I waived your 24-month commitment. You are not obligated to DISH Network and you may disconnect your service at any time. You also requested that DISH Network remove the equipment from your home. When you agreed to a free installation of the equipment, it did not include the removal at the end of our business relationship. DISH Network only requires the return of the remotes and receivers and we will provide prepaid UPS boxes for the return upon the disconnection of your service. We do not require the return of the satellite dish; therefore, a technician is not sent to remove it. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: [redacted]-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted] Dear Ms. [redacted]: On April 18, 2017, we received your complaint, dated April 17, 2017, filed with the Revdex.com. You expressed dissatisfaction with the customer service that you received when you contacted us regarding some billing concerns. You would like an account credit as compensation. A review of your account shows that your account has had a continuous unpaid balance since it was activated on August 27, 2016. As a result, your account has been interrupted for non-payment each month since October 2016 and you have incurred a late fee. The latest service interruption that you experienced was on April 17, 2017. Please be advised that DISH Network only allows one Promise-to-Pay during the current billing period. Since you had already been given a Promise-to-Pay on April 6, 2017, to April 15, 2017, our representatives were unable to provide you with a second Promise-to-Pay. As an exception, your service was restarted on April 17, 2017, and a Promise-to-Pay was granted on your account until April 24, 2017. To avoid future service interruptions, please pay the full amount that is listed on your billing statement. When I spoke with you by phone today, I advised you that we are unable to provide you with an account credit as requested. Although you asked that your term commitment be waived because of this issue, I advised you that your 24-month commitment would still apply. As a courtesy, I reversed two $9.00 Promise-to-Pay charges from your account. We appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]: On January 20, 2016, we received your complaint, dated January 18, 2016, filed with the Revdex.com. You disputed the Pay-Per-View (PPV) charges on your account that occurred in July and August 2014. You said that you checked your receiver’s purchase history and...
didn’t find any movies had been ordered. You are asking for a credit of $120.90. When we spoke by phone today, I advised you that I reviewed the recording of a call that took place on August 30, 2014. I found that our agent assisted you with checking your purchase history on your Hopper receiver and you said that it contained PPV charges that took place on August 3, 2014. You told him that you will check the rest of your receivers to determine which one was used to order the PPVs. I advised you that PPV charges are nonrefundable and that we consider them to be valid, as they were all ordered using your receivers. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
January 12, 2016 Mr. [redacted] Deer Lodge, MT [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr....
[redacted]: On January 4, 2016, we received your correspondence, dated December 31, 2015, filed with the Revdex.com. You said that you were supposed to receive the same monthly rate for 12 months and you expressed concern with the increased rate and programming content and you disputed the early termination fee. I attempted to reach you at [redacted] on January 8, 11 and 12, 2016. I left three voice messages. This is the contact phone number listed your account. You established your account with the Flex 24 Pay-In-Advance promotion with a 24-month commitment on September 17, 2014. Because you agreed to the term commitment, we provided you with a monthly discount of $35.00 for 12 months with HBO, Showtime, Starz, Cinemax and the DISH Movie Pack free for three months. When the free service ended on December 8, 2014, the premium channels were removed from your account. On January 2015, DISH Network experienced a $5.00 price increase for the America’s Top 250 package. To honor the first year pricing we provided you with a $5.00 price protection credit for six months. As a result, the monthly billing rate for the America’s Top 250 package remained the same for one year as promised. Please note that, while DISH Network provides the forum through which you receive programming, we do not determine the content of it. Programming and commercials are the sole responsibility of the programming provider. Since you disconnected your account prior to the promotional fulfillment date, you were billed $360.00 for the early termination fee. Although this fee is valid, in the interest of coming to a resolution, I reversed it. This information will be updated with the credit bureaus. Please allow eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Dear Ms. [redacted]: On March 6, 2016, we received your complaint, dated March 3, 2016, filed with the Revdex.com. You indicated that you disconnected your service over a year ago and you paid the early termination fee. However, you recently received a bill for $332.02. You requested an itemized statement of the charges. Initially, this service was set up as a bundle with dishNET Wireline internet service. You disconnected the services on June 17, 2015, and you made a payment of $120.00 on July 17, 2015, for the early termination fee for TV service. However, when the bill was bundled, the payments that were received were only partial payments. As a result, a past-due amount was carried over every month. The last payment that we received was on May 27, 2015, in the amount of $250.00, and it was only a partial payment of a $504.24 balance due on your May 9, 2015, billing statement. Once the service was disconnected the service charges were reversed, leaving a remaining balance of $417.82. When the modem was returned, a credit of $85.80 was applied to your account and the balance was reduced to $332.02, which includes a $40.00 early termination fee for the internet service. Enclosed are copies of the billing statements showing the charges and payments. This account was referred to collections on July 16, 2015. However, the balance was transferred to your DISH Network TV account on January 27, 2016, when the systems were integrated. Although the charges are valid, I removed the balance from your DISH Network account. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
* [redacted]
October 11, 2016 Dear Ms. [redacted]: On October 6, 2016, we received your complaint, dated October 5, 2016, filed with the Revdex.com. You stated that you disconnected your DISH Network account in August 2016. You mailed a payment for the current...
month of service and you requested a refund when the payment was received. You have experienced a delay in obtaining your refund and you would like the matter resolved. My records indicate that I also received an Attorney General complaint from you. I addressed this issue on October 6, 2016. I have enclosed a copy of that correspondence for your review. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
March 31, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On March 30, 2016, we received your correspondence, dated March 30, 2016, filed with the Revdex.com. You said that when you established your DISH Network service, you did not received Netflix free for 12 months with your new customer promotion. Your attempts to resolve this matter were unsuccessful. You requested that you be provided the offer as advertised. When we spoke today, I agreed to add the Netflix offer. However, I advised you that there is currently an open work order on your account. The offer will be added once the order is closed. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
March 17, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On March 17, 2016, we received your rebuttal, dated March 2, 2016, filed with the Revdex.com. You continue to state that DISH Network removed your channels and you’re being overcharged for your service. As previously explained, on February 28, 2016, you elected to reduce your programming package. You removed the Smart Pack and added the Welcome Pack instead. This is our smallest and lowest price package. With that said, it is highly likely that many stations that you accessed in the Smart Pack are not available in the Welcome Pack. Additionally, you would have likely experienced programming loss when you previously lowered your package from the American’s Top 120 to the Smart Pack. You would need to provide specific channel information to confirm any loss of access. In regards to the $45.13 bill you received on February 21, 2016, you were provided a $20.00 monthly credit for five months after your new customer promotional discount ended in August 2015. The last credit was applied to your account in January 2016; therefore, your February 2016 bill reflected the full cost of your service. The package change I mentioned earlier reduced the $45.13 balance and you actually only paid $23.01. You were provided another credit at that time so you are current receiving a $10.00 monthly credit for six months. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
January 7, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted]
[redacted] Dear Ms. [redacted]: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com. You expressed further concern with the 24-month commitment that was added to your account for an equipment upgrade. As previously advised, a review of the customer service call on May 17, 2015, revealed that our representative disclosed the required term commitment. A copy of the signed agreement for this promotion was included with my previous correspondence. As a result, the term commitment remains valid. In order to receive the account records requested, we require a subpoena to be provided to DISH Network L.L.C. via fax to [redacted]. It can also be mailed to: DISH Network L.L.C [redacted] Attn: Subpoena Request If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted]
[redacted]
*
[redacted]
Dear Ms. [redacted]: On January 2, 2018, we received your correspondence, dated December 29, 2017, filed with the Revdex.com. You requested that the satellite dish and pole mount be removed from your property. When we spoke on January 3, 2017, I informed you that I was unable to locate the account you described with the information you provided. I explained that the satellite dish may be from another service provider. You said that you will research this further. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted] Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
January 18, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Mr. [redacted]: On January 16, 2017, we received your complaint, dated January 13, 2017, filed with the Revdex.com. You said you canceled your service in August 2015 and you disputed the balance due. I attempted to reach you at [redacted] on January 16, 17 and 18, 2017. I left two voice messages. On one occasion there was no option to leave a message. I also sent an email to [redacted] (enclosed). While you returned my call, we were unable to speak directly. I reviewed your call from October 14, 2015. I found that you told our agent that you will be going with another provider. During this same call, our agent offered you TV service-only for the price of $92.99 before tax. You advised our agent that you will discuss this matter with your wife and call back. We have no record that you called DISH Network again until December 12, 2016. On October 28, 2015, we received notification from [redacted] to unbundle your account. For billing purposes, a new account was opened for the TV service. Please note that the customer must call DISH Network directly to cancel their service. We also sent billing statements to [redacted] Your account was disconnected due to nonpayment on December 9, 2015. The balance due for service rendered was $99.17. On December 15, 2016, a $50.00 courtesy credit was applied to your account, leaving a balance due of $48.77. Although we have no record of the disconnection request, I made an exception and removed the remaining balance from your account. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST[redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
December 23, 2015
Mr. [redacted]
[redacted]
Bronx, NY [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 23, 2015, we received your complaint, dated December 22, 2015, filed with the Revdex.com.
You expressed further concern with your monthly charges.
As previously advised, a review of the call on July 23, 2015, when you contacted us to change your package did not reveal that a time frame for the new monthly rate was given. In fact, there was no mention of your term commitment. Therefore, your term commitment remains valid.
You also maintain that the credit inquiry was supposed to be removed after a year. Please be advised that DISH Network credit inquiries are not removed until at least two years after the request was made.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted]
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
[redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
December 22, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 21, 2015, we received your correspondence, dated December 18, 2015, filed with the Revdex.com.
Our records...
show that this matter was previously addressed by letter correspondence (copy enclosed) through the Federal Communications Commission (FCC).
In the future, the duplicate account should not populate when you call DISH Network.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
Enclosure
cc: Denver / Boulder Revdex.com
[redacted]
[redacted]
[redacted]
December 22, 2015
Mr. [redacted]
[redacted]
[redacted]
Re: FCC Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On December 17, 2015, we received your correspondence, dated December 16, 2015, filed with the Federal Communications Commission.
You said you have a Pay-In Advance account and you disputed the account collection.
Our records show that your account was interrupted on September 23, 2015. However, when you called to inquire about your bill on October 15, 2015, the interruption was canceled and the service was restored in error and then disconnected. As a result, you were billed for service from September 23, 2015, through October 15, 2015.
When we spoke today, I advised you that the system billed you for service through the disconnection date.
I reversed the balance of $26.96 and submitted a refund for the same amount. Please allow five business days for processing. This information will also be removed from your credit report. Please allow eight weeks for your credit report to be updated. You accepted this resolution.
We appreciate your feedback and your concerns will be addressed with the appropriate personnel. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at [redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
[redacted]
cc: Federal Communications Commission
[redacted]
[redacted]
April 22, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On April 12, 2016, we received your complaint, dated April 8, 2016, filed with the Revdex.com. I unsuccessfully attempted to contact you at [redacted] on April 13, 19 and 22, 2016, and I left three messages. You indicated that when you disconnected your service, we did not remove the satellite dish. When you accepted the installation of the satellite dish, we provided you with a free installation. Once it is installed, the satellite dish becomes a permanent fixture and your property. As we do not request that the satellite dish be returned, we do not remove it. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] cc: Denver / Boulder Revdex.com
December 21, 2017 Mrs. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]
Dear Mrs. [redacted]: On December 15, 2017, we received your complaint, dated December 14, 2017, filed with the Revdex.com. My attempts to contact you by phone at [redacted] on December 18, 19 and 20, 2017, were unsuccessful; however, I left three messages. I also sent an email to [redacted] You maintain that you did not receive a billing statement showing the Pay-Per-View (PPV) movies that you ordered. You also expressed dissatisfaction with the customer service you received while you were attempting to resolve your concerns. Please be advised that all DISH Network charges are reflected on your billing statements. Our records show that two PPVs were ordered on December 2, 2017. Although we received a manual payment of $65.02 to cover the balance due for your November 25, 2017, billing statement, a payment of $29.73 was automatically debited on December 11, 2017, for the remaining amount due of $29.73 for the PPV charges. As your billing statements generate on the 25th of each month, the PPV charges, along with the payment, will be reflected on the billing statement that generates on December 25, 2017. We appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, Ana V[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/07/27) */
July 22, 2015
Ms. [redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 21, 2015, we received your complaint, dated July 20, 2015, filed with the...
Revdex.com.
You disputed the 24-month commitment, indicating that you were told a term commitment would not be required when your equipment was upgraded.
Our records reveal that your equipment was upgraded through our DISH'n It Up promotion. Although this promotion requires a 24-month commitment, the term commitment was waived on July 10, 2015. As a result, you are on a month-to-month basis. An early termination fee will not be applied if you choose to disconnect your service.
You also expressed concern with your monthly charges as you stated that your bill continues to increase. A review of your account shows that the only increase that has been applied to your account was in January 2015. At that time, the price of the America's Top 250 package was increased by $5.00.
A monthly credit of $10.00 was applied to your account on March 3, 2015, for six months. When I spoke with you by phone on July 21, 2015, I advised you that the monthly credit reduced your monthly rate to $144.99 plus tax. Once the credit ends on September 3, 2015, you will be billed the regular monthly rate of $154.99 plus tax.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I spoke to [redacted] on July 21, 2015. She reasured me that I would not be under contract with Dish Network and my Service will be Month to Month Basis .... with NO termination fees if I wish to leave the company at any time. Also, we talked about the constant increase of my bill charges. We came to an agreement, and I will be Monitoring my bill charges very carefully after September 2015, to see if the company will comply with what [redacted] Promised. Hopefully, there will be No more Issues with Dish Network from here on.
I want to take the time to Thank Revdex.com, for Your Intervention and all your Help. I know, I would have Not been able to fix this situation with Dish Network on my own.....Therefore, Thank you so Much Revdex.com!
Initial Business Response /* (1000, 5, 2015/07/14) */
July 13, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 13, 2015, we received your complaint, dated July 9, 2015, filed with...
the Revdex.com.
You expressed concern with the requirement of a 24-month commitment for the addition of a second receiver.
Your initial 24-month commitment for our Digital Home Advantage promotion began on January 26, 2015. Please be advised that any leased equipment requested after the activation of service is considered an upgrade. Our DISH'n It Up promotion will provide additional equipment for free; however, we require a 24-month commitment. Otherwise, to avoid the term commitment, the equipment can be purchased.
When I spoke with you by phone today, I advised you that the term commitment for an additional receiver is valid. You did not agree with my explanation.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
February 11, 2016 Mr. and Mrs. [redacted]. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. and Mrs. [redacted]: On February 10, 2016, we received your correspondence, dated February 9, 2016, filed with the Revdex.com. You expressed concern with your monthly billing rate, programming, and the customer service you received. Our records reveal that we have applied several programming credits to your account since March 2014, including a $50.00 monthly credit you are currently receiving through June 2016. No additional credit is warranted. Please note that, while DISH Network provides the forum through which you receive the programming, we do not determine the content of that programming. The scheduling of programming and commercials is the sole responsibility of the programming provider. When we spoke today, I advised you that I reviewed your recorded calls and found that our agents addressed your concerns in a professional manner. During our conversation, I informed you that although we are providing you with monthly programming credits, partial payments are being made causing the account balance to carry over from month to month and for late fees to apply. This has also caused service interruptions due to nonpayment. On January 30, 2016, per your request, your programming package was downgraded to the Smart Pack. Your monthly service, before any programming credits are subtracted, consists of the Smart Pack ($36.99), DVR service fee (7.00) and an additional receiver fee ($14.00) for a total of $57.99 plus tax. We regret that you are dissatisfied with the service. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, ...⇄ [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
If I receive another piece of mail from your company I will take other steps to make sure that this mail harassment stops once and for all
Sincerely,
[redacted]
Complaint: 11741403
I am rejecting this response because:Your reply is FALSE. I called, I chatted with customer service representatives on your website, etc. But I have been told and read this is how you do business. I'm very disappointed that companies can get by with this but I will take other steps. Thank you.
Sincerely,
Lana Savage
March 18, 2016 [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On March...
15, 2016, we received your complaint, dated March 14, 2016, filed with the Revdex.com. You maintain that you were not provided the bundled monthly rate of $108.00 for the first year and $133.00 for the second year as promised. You also stated that you were not compensated for the removal of channels due to contract negotiations. You would like a refund for the overcharges and missing channels. DISH Network is constantly negotiating programming contracts in an effort to ensure our customers receive the lowest all-digital programming. In order to remain the best value for our customers and offer competitive pricing for their programming, we, at times, have to have an interruption of service while we negotiate for low pricing. As DISH Network bills for these channels in a package and not a la carte, account credits are not provided. Your service was activated on January 21, 2015, with a 24-month commitment. Your promotion included a $25.00 monthly credit for the first 12 months. An additional $5.00 monthly price protection credit was applied to offset a price increase because you were still within the 12-month promotional period. This made your monthly rate $29.99 plus tax. DISH Network experienced another $5.00 price increase on January 14, 2016. This along with the expiration of your promotional credits on January 21, 2016, caused you to be billed at the regular monthly rate of $64.99 plus tax. During our phone conversation on March 1, 2016, I advised you that DISH Network is unable to access [redacted]’s billing system to confirm their monthly charges or your bundled rate. I also told you that DISH Network reserves the right to change prices at any time. DISH Network is unable to honor your pricing and programming refund requests. However, due to your dissatisfaction with my explanation, I waived your 24-month commitment. You are not obligated to DISH Network and you may disconnect your service at any time. You also requested that DISH Network remove the equipment from your home. When you agreed to a free installation of the equipment, it did not include the removal at the end of our business relationship. DISH Network only requires the return of the remotes and receivers and we will provide prepaid UPS boxes for the return upon the disconnection of your service. We do not require the return of the satellite dish; therefore, a technician is not sent to remove it. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: [redacted]-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
April 18, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On April 18, 2017, we received your complaint, dated April 17, 2017, filed with the Revdex.com. You expressed dissatisfaction with the customer service that you received when you contacted us regarding some billing concerns. You would like an account credit as compensation. A review of your account shows that your account has had a continuous unpaid balance since it was activated on August 27, 2016. As a result, your account has been interrupted for non-payment each month since October 2016 and you have incurred a late fee. The latest service interruption that you experienced was on April 17, 2017. Please be advised that DISH Network only allows one Promise-to-Pay during the current billing period. Since you had already been given a Promise-to-Pay on April 6, 2017, to April 15, 2017, our representatives were unable to provide you with a second Promise-to-Pay. As an exception, your service was restarted on April 17, 2017, and a Promise-to-Pay was granted on your account until April 24, 2017. To avoid future service interruptions, please pay the full amount that is listed on your billing statement. When I spoke with you by phone today, I advised you that we are unable to provide you with an account credit as requested. Although you asked that your term commitment be waived because of this issue, I advised you that your 24-month commitment would still apply. As a courtesy, I reversed two $9.00 Promise-to-Pay charges from your account. We appreciate that you brought your customer service concerns to our attention so we may address them internally with the appropriate personnel. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Dear Mr. [redacted]: On January 20, 2016, we received your complaint, dated January 18, 2016, filed with the Revdex.com. You disputed the Pay-Per-View (PPV) charges on your account that occurred in July and August 2014. You said that you checked your receiver’s purchase history and...
didn’t find any movies had been ordered. You are asking for a credit of $120.90. When we spoke by phone today, I advised you that I reviewed the recording of a call that took place on August 30, 2014. I found that our agent assisted you with checking your purchase history on your Hopper receiver and you said that it contained PPV charges that took place on August 3, 2014. You told him that you will check the rest of your receivers to determine which one was used to order the PPVs. I advised you that PPV charges are nonrefundable and that we consider them to be valid, as they were all ordered using your receivers. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT ###-###-####
January 12, 2016 Mr. [redacted] Deer Lodge, MT [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr....
[redacted]: On January 4, 2016, we received your correspondence, dated December 31, 2015, filed with the Revdex.com. You said that you were supposed to receive the same monthly rate for 12 months and you expressed concern with the increased rate and programming content and you disputed the early termination fee. I attempted to reach you at [redacted] on January 8, 11 and 12, 2016. I left three voice messages. This is the contact phone number listed your account. You established your account with the Flex 24 Pay-In-Advance promotion with a 24-month commitment on September 17, 2014. Because you agreed to the term commitment, we provided you with a monthly discount of $35.00 for 12 months with HBO, Showtime, Starz, Cinemax and the DISH Movie Pack free for three months. When the free service ended on December 8, 2014, the premium channels were removed from your account. On January 2015, DISH Network experienced a $5.00 price increase for the America’s Top 250 package. To honor the first year pricing we provided you with a $5.00 price protection credit for six months. As a result, the monthly billing rate for the America’s Top 250 package remained the same for one year as promised. Please note that, while DISH Network provides the forum through which you receive programming, we do not determine the content of it. Programming and commercials are the sole responsibility of the programming provider. Since you disconnected your account prior to the promotional fulfillment date, you were billed $360.00 for the early termination fee. Although this fee is valid, in the interest of coming to a resolution, I reversed it. This information will be updated with the credit bureaus. Please allow eight weeks for processing. If there are further questions or concerns about this issue, please feel free to contact me at [redacted] Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
March 7, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On March 6, 2016, we received your complaint, dated March 3, 2016, filed with the Revdex.com. You indicated that you disconnected your service over a year ago and you paid the early termination fee. However, you recently received a bill for $332.02. You requested an itemized statement of the charges. Initially, this service was set up as a bundle with dishNET Wireline internet service. You disconnected the services on June 17, 2015, and you made a payment of $120.00 on July 17, 2015, for the early termination fee for TV service. However, when the bill was bundled, the payments that were received were only partial payments. As a result, a past-due amount was carried over every month. The last payment that we received was on May 27, 2015, in the amount of $250.00, and it was only a partial payment of a $504.24 balance due on your May 9, 2015, billing statement. Once the service was disconnected the service charges were reversed, leaving a remaining balance of $417.82. When the modem was returned, a credit of $85.80 was applied to your account and the balance was reduced to $332.02, which includes a $40.00 early termination fee for the internet service. Enclosed are copies of the billing statements showing the charges and payments. This account was referred to collections on July 16, 2015. However, the balance was transferred to your DISH Network TV account on January 27, 2016, when the systems were integrated. Although the charges are valid, I removed the balance from your DISH Network account. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT [redacted] Enclosure cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted]
* [redacted]
October 11, 2016 Dear Ms. [redacted]: On October 6, 2016, we received your complaint, dated October 5, 2016, filed with the Revdex.com. You stated that you disconnected your DISH Network account in August 2016. You mailed a payment for the current...
month of service and you requested a refund when the payment was received. You have experienced a delay in obtaining your refund and you would like the matter resolved. My records indicate that I also received an Attorney General complaint from you. I addressed this issue on October 6, 2016. I have enclosed a copy of that correspondence for your review. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely,
[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
March 31, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On March 30, 2016, we received your correspondence, dated March 30, 2016, filed with the Revdex.com. You said that when you established your DISH Network service, you did not received Netflix free for 12 months with your new customer promotion. Your attempts to resolve this matter were unsuccessful. You requested that you be provided the offer as advertised. When we spoke today, I agreed to add the Netflix offer. However, I advised you that there is currently an open work order on your account. The offer will be added once the order is closed. You accepted this resolution. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted]
March 17, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Mr. [redacted]: On March 17, 2016, we received your rebuttal, dated March 2, 2016, filed with the Revdex.com. You continue to state that DISH Network removed your channels and you’re being overcharged for your service. As previously explained, on February 28, 2016, you elected to reduce your programming package. You removed the Smart Pack and added the Welcome Pack instead. This is our smallest and lowest price package. With that said, it is highly likely that many stations that you accessed in the Smart Pack are not available in the Welcome Pack. Additionally, you would have likely experienced programming loss when you previously lowered your package from the American’s Top 120 to the Smart Pack. You would need to provide specific channel information to confirm any loss of access. In regards to the $45.13 bill you received on February 21, 2016, you were provided a $20.00 monthly credit for five months after your new customer promotional discount ended in August 2015. The last credit was applied to your account in January 2016; therefore, your February 2016 bill reflected the full cost of your service. The package change I mentioned earlier reduced the $45.13 balance and you actually only paid $23.01. You were provided another credit at that time so you are current receiving a $10.00 monthly credit for six months. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
January 7, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted]
[redacted] Dear Ms. [redacted]: On January 6, 2016, we received your complaint, dated January 5, 2016, filed with the Revdex.com. You expressed further concern with the 24-month commitment that was added to your account for an equipment upgrade. As previously advised, a review of the customer service call on May 17, 2015, revealed that our representative disclosed the required term commitment. A copy of the signed agreement for this promotion was included with my previous correspondence. As a result, the term commitment remains valid. In order to receive the account records requested, we require a subpoena to be provided to DISH Network L.L.C. via fax to [redacted]. It can also be mailed to: DISH Network L.L.C [redacted] Attn: Subpoena Request If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted] cc: Denver / Boulder Revdex.com [redacted]
[redacted]
*
[redacted]
January 4, 2018 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On January 2, 2018, we received your correspondence, dated December 29, 2017, filed with the Revdex.com. You requested that the satellite dish and pole mount be removed from your property. When we spoke on January 3, 2017, I informed you that I was unable to locate the account you described with the information you provided. I explained that the satellite dish may be from another service provider. You said that you will research this further. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted] Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]