February 23, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 19, 2018, we received your complaint, dated February 17, 2018, filed with the Revdex.com. You expressed concern with the following issues: · Installation · Equipment upgrade · Signature · Early termination fee You said that you have difficulty receiving a signal for your service since it was installed. You also requested that the dish be installed on your roof, but it was not. You canceled your service because of these signal issues A review of your account revealed that you had two dishes installed: one, for the America’s Top 200 programming package and the other for Hindi Elite. Please note that each satellite dish is installed in a place where they will receive the best signal. When I spoke with you today, you said that you would like to continue service, but with only the Hindi Elite package (and the International Basic package, which is required to receive these channels). You agreed to have your account restarted with the International Basic and Hindi Elite packages only. You stated that you called in to cancel your service, you were offered an equipment upgrade without a new 24-month contract. A review of your account reveals that there is a signed contract on file for the receiver upgrade completed on December 11, 2016. We also have a recorded call during which the commitment is verbally agreed to. Please note that you may submit a subpoena for these records. Please contact me directly for more information. Please note, the signature on the contract is not on a paper document--it is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. As you agreed to restart your service, the early termination fee has been reversed; however, it still applies if you cancel before the end of your 24-month commitment. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm ###-###-#### cc: Denver / Boulder Revdex.com [redacted]
[redacted] [redacted] [redacted]
December 19, 2017 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 11, 2017, we received your correspondence, dated December 8, 2017, filed with the Revdex.com. You said that a satellite dish was installed in error and it has caused damage to your roof. You requested that the damage be repaired. When we spoke on December 15, 2017, you confirmed that you spoke with Ms. Rhonda R[redacted] from the DISH Network Corporate Field Resolutions Team, and you are waiting for her to follow up. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
May 23, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
[redacted] Dear [redacted] On May 18, 2017, we received your complaint, dated May 8, 2017, filed with the Revdex.com. You expressed further concern with the reporting of your account balance to collections, and the information in my previous letter. You also stated that you received a billing statement reflecting a zero balance. As previously advised, our attempts to debit your credit card account for the early termination fee of $60.00 were unsuccessful. Additionally, the billing statements that were mailed on November 16, 2016, and December 16, 2016, were sent to the billing address on your account, which is correct. The balance was reported to a collection agency on December 28, 2016, because it was not paid. As indicated in my voicemail on May 8, 2017, the balance of $144.30 is still owed to DISH Network. Once the balance is paid in full, I am willing to make an exception and remove the information from the credit bureaus. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Initial Business Response /* (1000, 10, 2015/07/27) */
July 21, 2015
Mr. and Mrs. [redacted]
[redacted]
Greenville, SC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. and Mrs. [redacted]:
On July 20, 2015, we received your complaint, dated July 17,...
2015, filed with the Revdex.com.
You expressed concern about the credit card payment block on your DISH Network account. You stated that DISH Network debited your bank account twice in May 2015 and that the second payment was unauthorized. You requested to be allowed to make credit or debit card payments to your DISH Network account, and to have the second payment applied to your account.
When we spoke, I advised you that I reviewed your call from May 21, 2015, during which you updated the automatic payment information for your debit card. During the call the agent advised you that we require your balance to be paid when changing automatic payment information, and you agreed to the $131.43 payment.
You disputed that payment through your bank and on June 22, 2015, the $131.43 payment was returned to you and charged back to your DISH Network account. Please note that when we receive a chargeback for a debit or credit card payment, we require that payments be made by check or guaranteed funds for six months on that account, as a safeguard. As a one-time courtesy, I requested to have the credit card block removed from your account.
As the second May 2015 payment was returned to your bank account, we are unable to apply that payment to your balance.
During our call you requested to receive paper bills and I have noted that on your account. Enclosed are your June and July 2015 bills for your records.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have caught their personnel on three occasions lying about this entire ordeal.
We have sent a personal check from our other bank for $401.00. I have instructed Dish twice via email to CANCEL our account as of August 31, 2015.
The only suitable source to remedy this nightmare was our local vice president & manager for [redacted] Revdex.com was certainly a disappointment!
Final Consumer Response /* (4200, 16, 2015/08/21) */
We canceled the account effective August 31. Received letter via [redacted] today acknowledging
confirmation. He stated a [redacted] waived the late charge. We were NOT notified of this I paid the entire
bill just to be done with the entire matter. MORE LIES FROM DISH!
[redacted] stated he had only 1(one) email from me about this saga. He did not forward his email so I went back
and forwarded five(5) separate documents referencing this mess! [redacted] stated he'd send the equipment
containers so we can ship the two DRV's and 4 remote controls. AGAIN he follows the standard protocol of
DISH... lie, lie, lie. On August 3rd, at 1:08pm EDT I spoke directly with [redacted] directing him to cancel this
account t effective 31 August and to send the containers for the Dish equipment. My confirmation letter arrived
today, BUT he dated the letter August 3rd! The mail service does not take that long even during the Christmas
holidays from Colorado to South Carolina! Guess the Pony Express operates on a as needed basis concerning
the mail.
As to your involvement, your lack of sincere concern is much to be desired! I shall notify Revdex.com of this issue and
your Denver/Bolder Office.
[redacted]
Final Business Response /* (4000, 18, 2015/08/31) */
August 24, 2015
Mr. [redacted]
[redacted]
Greenville, SC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 24, 2015, we received your complaint, dated August 21, 2015, filed with the Revdex.com.
You expressed concern about the timeliness of my written reply and the information contained therein.
As I explained when we spoke, our letters must go through an editing process which can delay their posting. Mr. [redacted] waived the late fee on July 30, 2015, and we received your payment on July 31, 2015.
Mr. [redacted] advised me that you and he had reached a resolution to keep your account active. You agreed to keep your account for the monthly $35.00 credits for 12 months Mr. [redacted] offered, as well as Starz and Encore free for three months. Mr. [redacted] also applied a one-time $35.00 credit on August 21, 2015.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
I am rejecting this response because: the company is not at all a fair business they only care about the almighty dollar and any way the person I talked to said the taxes may be more not the entire monthly charge. all I want is for the account to be zeroed out and I will no longer wish to have any other connection with this company. I have already told you this account was not opened by [redacted] and if they listen to the iniitial opening of this account the person was a female not Mr. [redacted].
Sincerely,
[redacted]
January 7, 2016Ms. [redacted]Port Saint Lucie, FL [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Ms....
[redacted]:On January 4, 2016, we received your complaint, dated December 31, 2015, filed with the Revdex.com.You expressed concern with the early termination fee to disconnect your service. You maintain that you experienced unresolved technical issues with your service and you were told by a technician that trees were blocking your signal. You also stated that your internet service was slow. Your service was activated on August 1, 2015, with a 24-month commitment, through Planet Dish ([redacted]), an independent company. DISH Network does not offer a trial period for our service. Please note that the only upfront monies collected by DISH Network was a non-refundable activation fee of $50.00. A review of your account shows that DISH Network only provided you with TV service, not internet. Although you maintain that DISH Network sent a technician to your home, our records do not show this. The only technician that was sent to your home was on August 1, 2015, when your initial installation was completed. In fact, when you contacted us on August 25, 2015, requesting to cancel your service because of technical issues, we offered to schedule a technician visit; however, you declined. At that time, you opted to keep the service and downgrade your package. Your service was canceled on December 30, 2015, as you requested. Since you did not fulfill your term commitment, an early termination fee of $400.00 plus tax was applied to your account. You were also charged a $10.00 box return fee. The balance was paid in full on December 30, 2015. When I spoke with you by phone on January 6, 2016, I advised you that we are unable to honor your request to waive the early termination fee and provide you with a refund. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT[redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] dish are crooks not going to argue, just say no one in this house signed any agreement.you sent me signatures of 2 different times we supposedly signed.the signatues dont match on all signatures. you know why? because the tech guy signed and it was 2 diff tech guys that came to my home at different times.if Revdex.com wants to see the different signatures ill send it to them as for rep from dish they had to see 2 different handwriting. thats what you call ignorance and maybe stupidity
Complaint: [redacted]
I am rejecting this response because: I received one voicemail from them. I returned the call and left a voicemail and have not heard from them since. I have dealt with there customer service since on an ongoing issue with no being able to use dishanywhere.com for two months! after being able to use it for over a year and a half. There customer support is horrible. No one is able to help and there response is our engineers are working on it. I do pay for the service plan and NO ONE has offered to replace any equipment. NO ONE has actually put any effort into trouble shooting either. they take the information and then they can't help me. My bill is auto pay every month. they have no problem taking that, but they can't fix this issue EVER. technically it is a "free" service that is offered... that is what I am told over and over by the customer support staff... but it is FALSE advertising! If I pay for the service and I can't get what is a HUGE advertised perk of the service they are stealing from me every time they take their payment from my account.
Sincerely,
[redacted]
Dear Ms. [redacted]: On February 15, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com. You expressed concern with the satellite dishes that were installed at your condominium building. You suggested that DISH Network send a technician to remove the dishes and brackets. When DISH Network customers agree to the installation of DISH Network equipment, it does not include the removal of the equipment at the end of our business relationship. As the previous account holders requested and accepted the DISH Network installation, they must request the removal of the satellite dish from your roof. When I spoke with you by phone today, I advised you that we are unable to honor your request. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
[redacted] [redacted]
[redacted]
[redacted]
*
[redacted]
January 27, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.com. You said that you were told you would receive a certain channel, but after your account was activated you found that the channel was not available. You closed your account and you feel that the early termination fee should be waived. When we spoke by phone, I told you that I have waived the $560.97 balance from your account. Your DISH Network account now has a zero balance. We strive to provide excellent service, and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will however wait to see if I am billed again this month. They did not credit the full amount that they said. I will file a new complaint if I am billed again.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 7, 2015/06/27) */
Recently received a call from you stating that Dish would refund all of the early termination charges and the charge for the first month's service. We got a second call from Dish confirming the refund. Those refunds have shown up in our accounts....
Thanks to Dish for acting in such a responsible fashion and to you for you help. :-)
Complaint: [redacted]
I am rejecting this response because:The response is incorrect I have attach supporting documents proving this fact. Dish has continued to tell me that past credits that I was owed and already being credited to my account counts towards credits I was due because I was without service. The only reason why I paid for services I was without is because my credit card was being automatically debited and I was promised by dish that once the problem was resolved with my services I would be credited so I believed Dish and allowed them to continue to debit my card. Once they issued two credits of the four promised they refused to issue anymore. Dish needs to understand that a company can't stockpile credits for past issues and then when new service issues arise they are not liable for them because it all evens out to them.
Sincerely,
[redacted]
Dear Mr. [redacted]: On April 26, 2016, we received your complaint, dated April 22, 2016, filed with the Revdex.com. You expressed concern with the increase in your monthly charges after the first year of service. You also disputed the early termination fee to disconnect your service. You...
would like DISH Network to provide channels a la carte at a reduced cost or waive the early termination fee. Your service was activated on April 30, 2015, with a 24-month commitment. Your promotion included a $45.00 a month discount for the first 12 months of service. The discount was increased to $50.00 on January 15, 2016, to offset a $5.00 a month price increase that was applied to your programming package during the 12-month promotional period. Since the discount is scheduled to end on April 29, 2016, you will begin to be billed the regular monthly rate of $96.99 plus tax. Our records show that your service is scheduled to be disconnected on April 29, 2016. The early termination fee is valid since your term commitment is not being fulfilled. Please be advised that the requested channels (TCM, AMC, EWSTN and FXX) are only available in the America’s Top 200 package. Unfortunately, we are unable to honor your request to provide our programming a la carte. When I spoke with you by phone today, I offered to reduce your package to the America’s Top 200 package to include TCM, AMC and FXX and provide you with a monthly credit of $20.00 for 12 months. You accepted my offer. Please be advised that this will not extend or renew your existing term commitment. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/09/08) */
September 1, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 25, 2015, we received your complaint, dated August 24, 2015, filed with the...
Revdex.com.
You disputed the early termination fee associated with your dishNET internet account. You said that you were not provided with complete and correct information during your sales call.
I attempted to reach you at (XXX) XXX-XXXX on August 26, 27 and 31, 2015, and I left three voicemails.
In my last message, I advised you that I made an exception and waived the early termination fee associated with your dishNET account.
Please note that a review of your sales call revealed that you were provided correct information. However, as satellite internet is not intended for streaming and you indicated that you stream media often, this service is not a good fit for your needs.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I never receive another bill from Dish Network.
Sincerely,
[redacted]
Dear Mr. [redacted]: On March 9, 2016, we received your correspondence, dated March 8, 2016, filed with the Revdex.com. You expressed concern with the pixilation issues you have experienced and you indicated that these issues could not be corrected by technicians. You requested a refund...
for the early termination fee. When we spoke today, I advised you that the early termination fee was previously waived. You may cancel your service at any time without a penalty. Your refund request cannot be honored, as no funds were collected for the early termination fee. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Tell us why here...August 24, 2016 Dear Ms. [redacted]: On August 18, 2016, we received your complaint, dated August 17, 2016, filed with the Revdex.com. I attempted to reach you at ###-###-#### on August 22, 23 and 24, 2016. I left three voice messages....
You said you were told your price was $59.99 per month with no equipment fees or additional charges. You requested programming credits. You established your account under the Digital Home Advantage (DHA) promotion with a 24-month commitment. Under this promotion, you received a price guarantee for the America’s Top 200 programming package with DVR service and eAutoPay for two years at $64.99 per month plus tax. You also received a Super Joey and two Joey receiver fees at 24.00 per month. The receiver fees cannot be waived. We provided you with a $50.00 savings credit on your first bill and the HBO, Showtime, Cinemax and DISH Movie channels free for three months, along with the Protection Plan free for six months. When the free service ended, the regular price was applied. Your sales call was reviewed and we found that full disclosure for the DHA terms were provided. You were also advised that the monthly price was $88.99 plus tax. In addition, a sales confirmation email was sent to [redacted]@gmail.com on July 23, 2015. This sales confirmation also included the disclosures as well as links providing the option to view the agreement prior to the installation. There is a history of partial payments being made and payment reversals on your account. As a result, a past-due amount is carried over every month. This has caused late and return payment fees to apply to your account. This has also caused your service to be interrupted due to nonpayment on several occasions. Because your account was disconnected on April 22, 2016, an early termination fee of $320.00 was applied to your account. A payment for the same amount was collected with your qualifying credit card account on May 19, 2016. Per your request, the service was restored on May 22, 2016; however the promotional credits were forfeited due to the disconnection. A refund of $320.00 was applied to your credit card account ending in 8953 on May 25, 2016. When the service was restored, the balance due for service rendered was $529.72. On August 1, 2016, a payment of $370.00 was made online and the payment was reversed on August 5, 2016. This caused your service to be interrupted for nonpayment. We ask that the amount of $638.98 be paid to restore your service. Once the service is restored, you can downgrade your programming package to assist with the monthly cost. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST###-###-####
Initial Business Response /* (1000, 5, 2015/09/25) */
September 17, 2015
[redacted]
XXXXX XXth [redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 15, 2015, we received your complaint, dated September 14,...
2015, filed with the Revdex.com.
You maintain that DISH Network continued to bill you for internet service after you requested cancellation of your account. You said that DISH Network automatically collected $115.83 even though you requested that the Credit Card AutoPay (CCA) option be cancelled. You indicated that you received poor customer service when you requested a refund, and you were told that you would have to wait 45 to 60 days for the refund. You requested a credit for the period during which you were overcharged, and a refund for the amount you overpaid.
A review of your account reveals that you requested cancellation of your service on August 14, 2015, and that you were billed through August 14, 2015, for TV service. However, you were billed through August 20, 2015, for internet service. We do not have any record of your request to remove the CCA from your account. As such, you were charged for services rendered and an unreturned modem. The modem fee was removed when you returned the modem to DISH Network.
When we spoke today, I advised you that I backdated the billing for internet service to August 14, 2015. I also made an exception and refunded the credit amount. Please allow three to five business days for processing.
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents. We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 7:00 am-3:30 pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] called me and corrected the end dates for our services. I was issued a refund of the credit balance and for charges associated with returning the devices. He was significantly more helpful than any other person I spoke to. I appreciate his willingness to correct the problems I had.
Initial Business Response /* (1000, 6, 2015/10/29) */
October 28, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 28, 2015, we received your complaint, dated October 27, 2015,...
filed with the Revdex.com.
You expressed concern with the sale of your service. You indicated that you were not advised of the $49.00 activation fee, and that you have yet to receive two $50.00 gift cards. You requested to cancel the service with no penalty.
When we spoke today, you said that this matter has been resolved.
Our records reveal that you established your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment through Infinity Sales Group LLC, an independent retailer. While DISH Network and AT&T do not have a business relationship, the retailer may offer AT&T service. I regret any confusion.
We have no record of the gift card offer you described. Nevertheless, as a courtesy, a $100.00 programming credit was applied to your account on October 27, 2015. In addition, I made an exception and waived your early termination fee.
Your concerns will be forwarded to the appropriate personnel for internal review. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your reply. The confusion was I called the number on the DISH website page to sign up. I have no idea how I was set up through this 3rd party company you mentioned. They did promise a lot of things that didn't happen. Luckily AT&T has worked with me in getting their service & billing corrected with one phone call & lots of apologies. After SEVERAL phone calls to DISH they have credited my account. Hopefully, it is finally fixed.
February 23, 2018 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On February 19, 2018, we received your complaint, dated February 17, 2018, filed with the Revdex.com. You expressed concern with the following issues: · Installation · Equipment upgrade · Signature · Early termination fee You said that you have difficulty receiving a signal for your service since it was installed. You also requested that the dish be installed on your roof, but it was not. You canceled your service because of these signal issues A review of your account revealed that you had two dishes installed: one, for the America’s Top 200 programming package and the other for Hindi Elite. Please note that each satellite dish is installed in a place where they will receive the best signal. When I spoke with you today, you said that you would like to continue service, but with only the Hindi Elite package (and the International Basic package, which is required to receive these channels). You agreed to have your account restarted with the International Basic and Hindi Elite packages only. You stated that you called in to cancel your service, you were offered an equipment upgrade without a new 24-month contract. A review of your account reveals that there is a signed contract on file for the receiver upgrade completed on December 11, 2016. We also have a recorded call during which the commitment is verbally agreed to. Please note that you may submit a subpoena for these records. Please contact me directly for more information. Please note, the signature on the contract is not on a paper document--it is on an electronic tablet. The electronic stylus used with the tablet may not track as quickly as a pen. Therefore, your signature may look distorted. As you agreed to restart your service, the early termination fee has been reversed; however, it still applies if you cancel before the end of your 24-month commitment. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday thru Friday 9:00am - 6:00pm ###-###-#### cc: Denver / Boulder Revdex.com [redacted]
[redacted] [redacted] [redacted]
December 19, 2017 Mr. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On December 11, 2017, we received your correspondence, dated December 8, 2017, filed with the Revdex.com. You said that a satellite dish was installed in error and it has caused damage to your roof. You requested that the damage be repaired. When we spoke on December 15, 2017, you confirmed that you spoke with Ms. Rhonda R[redacted] from the DISH Network Corporate Field Resolutions Team, and you are waiting for her to follow up. We appreciate your feedback and your concerns will be used to improve our customers’ interactions with our agents. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted] cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
May 23, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
[redacted] Dear [redacted] On May 18, 2017, we received your complaint, dated May 8, 2017, filed with the Revdex.com. You expressed further concern with the reporting of your account balance to collections, and the information in my previous letter. You also stated that you received a billing statement reflecting a zero balance. As previously advised, our attempts to debit your credit card account for the early termination fee of $60.00 were unsuccessful. Additionally, the billing statements that were mailed on November 16, 2016, and December 16, 2016, were sent to the billing address on your account, which is correct. The balance was reported to a collection agency on December 28, 2016, because it was not paid. As indicated in my voicemail on May 8, 2017, the balance of $144.30 is still owed to DISH Network. Once the balance is paid in full, I am willing to make an exception and remove the information from the credit bureaus. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
Initial Business Response /* (1000, 10, 2015/07/27) */
July 21, 2015
Mr. and Mrs. [redacted]
[redacted]
Greenville, SC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. and Mrs. [redacted]:
On July 20, 2015, we received your complaint, dated July 17,...
2015, filed with the Revdex.com.
You expressed concern about the credit card payment block on your DISH Network account. You stated that DISH Network debited your bank account twice in May 2015 and that the second payment was unauthorized. You requested to be allowed to make credit or debit card payments to your DISH Network account, and to have the second payment applied to your account.
When we spoke, I advised you that I reviewed your call from May 21, 2015, during which you updated the automatic payment information for your debit card. During the call the agent advised you that we require your balance to be paid when changing automatic payment information, and you agreed to the $131.43 payment.
You disputed that payment through your bank and on June 22, 2015, the $131.43 payment was returned to you and charged back to your DISH Network account. Please note that when we receive a chargeback for a debit or credit card payment, we require that payments be made by check or guaranteed funds for six months on that account, as a safeguard. As a one-time courtesy, I requested to have the credit card block removed from your account.
As the second May 2015 payment was returned to your bank account, we are unable to apply that payment to your balance.
During our call you requested to receive paper bills and I have noted that on your account. Enclosed are your June and July 2015 bills for your records.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
Enclosure
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Have caught their personnel on three occasions lying about this entire ordeal.
We have sent a personal check from our other bank for $401.00. I have instructed Dish twice via email to CANCEL our account as of August 31, 2015.
The only suitable source to remedy this nightmare was our local vice president & manager for [redacted] Revdex.com was certainly a disappointment!
Final Consumer Response /* (4200, 16, 2015/08/21) */
We canceled the account effective August 31. Received letter via [redacted] today acknowledging
confirmation. He stated a [redacted] waived the late charge. We were NOT notified of this I paid the entire
bill just to be done with the entire matter. MORE LIES FROM DISH!
[redacted] stated he had only 1(one) email from me about this saga. He did not forward his email so I went back
and forwarded five(5) separate documents referencing this mess! [redacted] stated he'd send the equipment
containers so we can ship the two DRV's and 4 remote controls. AGAIN he follows the standard protocol of
DISH... lie, lie, lie. On August 3rd, at 1:08pm EDT I spoke directly with [redacted] directing him to cancel this
account t effective 31 August and to send the containers for the Dish equipment. My confirmation letter arrived
today, BUT he dated the letter August 3rd! The mail service does not take that long even during the Christmas
holidays from Colorado to South Carolina! Guess the Pony Express operates on a as needed basis concerning
the mail.
As to your involvement, your lack of sincere concern is much to be desired! I shall notify Revdex.com of this issue and
your Denver/Bolder Office.
[redacted]
Final Business Response /* (4000, 18, 2015/08/31) */
August 24, 2015
Mr. [redacted]
[redacted]
Greenville, SC XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 24, 2015, we received your complaint, dated August 21, 2015, filed with the Revdex.com.
You expressed concern about the timeliness of my written reply and the information contained therein.
As I explained when we spoke, our letters must go through an editing process which can delay their posting. Mr. [redacted] waived the late fee on July 30, 2015, and we received your payment on July 31, 2015.
Mr. [redacted] advised me that you and he had reached a resolution to keep your account active. You agreed to keep your account for the monthly $35.00 credits for 12 months Mr. [redacted] offered, as well as Starz and Encore free for three months. Mr. [redacted] also applied a one-time $35.00 credit on August 21, 2015.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Complaint: [redacted]
I am rejecting this response because: the company is not at all a fair business they only care about the almighty dollar and any way the person I talked to said the taxes may be more not the entire monthly charge. all I want is for the account to be zeroed out and I will no longer wish to have any other connection with this company. I have already told you this account was not opened by [redacted] and if they listen to the iniitial opening of this account the person was a female not Mr. [redacted].
Sincerely,
[redacted]
January 7, 2016Ms. [redacted]Port Saint Lucie, FL [redacted]Re: Revdex.com Complaint # [redacted] [redacted]Dear Ms....
[redacted]:On January 4, 2016, we received your complaint, dated December 31, 2015, filed with the Revdex.com.You expressed concern with the early termination fee to disconnect your service. You maintain that you experienced unresolved technical issues with your service and you were told by a technician that trees were blocking your signal. You also stated that your internet service was slow. Your service was activated on August 1, 2015, with a 24-month commitment, through Planet Dish ([redacted]), an independent company. DISH Network does not offer a trial period for our service. Please note that the only upfront monies collected by DISH Network was a non-refundable activation fee of $50.00. A review of your account shows that DISH Network only provided you with TV service, not internet. Although you maintain that DISH Network sent a technician to your home, our records do not show this. The only technician that was sent to your home was on August 1, 2015, when your initial installation was completed. In fact, when you contacted us on August 25, 2015, requesting to cancel your service because of technical issues, we offered to schedule a technician visit; however, you declined. At that time, you opted to keep the service and downgrade your package. Your service was canceled on December 30, 2015, as you requested. Since you did not fulfill your term commitment, an early termination fee of $400.00 plus tax was applied to your account. You were also charged a $10.00 box return fee. The balance was paid in full on December 30, 2015. When I spoke with you by phone on January 6, 2016, I advised you that we are unable to honor your request to waive the early termination fee and provide you with a refund. If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT[redacted]cc: Denver / Boulder Revdex.com 1020 Cherokee St. Denver, CO 80204 [redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] dish are crooks not going to argue, just say no one in this house signed any agreement.you sent me signatures of 2 different times we supposedly signed.the signatues dont match on all signatures. you know why? because the tech guy signed and it was 2 diff tech guys that came to my home at different times.if Revdex.com wants to see the different signatures ill send it to them as for rep from dish they had to see 2 different handwriting. thats what you call ignorance and maybe stupidity
Complaint: [redacted]
I am rejecting this response because: I received one voicemail from them. I returned the call and left a voicemail and have not heard from them since. I have dealt with there customer service since on an ongoing issue with no being able to use dishanywhere.com for two months! after being able to use it for over a year and a half. There customer support is horrible. No one is able to help and there response is our engineers are working on it. I do pay for the service plan and NO ONE has offered to replace any equipment. NO ONE has actually put any effort into trouble shooting either. they take the information and then they can't help me. My bill is auto pay every month. they have no problem taking that, but they can't fix this issue EVER. technically it is a "free" service that is offered... that is what I am told over and over by the customer support staff... but it is FALSE advertising! If I pay for the service and I can't get what is a HUGE advertised perk of the service they are stealing from me every time they take their payment from my account.
Sincerely,
[redacted]
February 16, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On February 15, 2016, we received your complaint, dated February 15, 2016, filed with the Revdex.com. You expressed concern with the satellite dishes that were installed at your condominium building. You suggested that DISH Network send a technician to remove the dishes and brackets. When DISH Network customers agree to the installation of DISH Network equipment, it does not include the removal of the equipment at the end of our business relationship. As the previous account holders requested and accepted the DISH Network installation, they must request the removal of the satellite dish from your roof. When I spoke with you by phone today, I advised you that we are unable to honor your request. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT [redacted]
[redacted] [redacted]
[redacted]
[redacted]
*
[redacted]
January 27, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On January 22, 2016, we received your complaint, dated January 19, 2016, filed with the Revdex.com. You said that you were told you would receive a certain channel, but after your account was activated you found that the channel was not available. You closed your account and you feel that the early termination fee should be waived. When we spoke by phone, I told you that I have waived the $560.97 balance from your account. Your DISH Network account now has a zero balance. We strive to provide excellent service, and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will however wait to see if I am billed again this month. They did not credit the full amount that they said. I will file a new complaint if I am billed again.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 7, 2015/06/27) */
Recently received a call from you stating that Dish would refund all of the early termination charges and the charge for the first month's service. We got a second call from Dish confirming the refund. Those refunds have shown up in our accounts....
Thanks to Dish for acting in such a responsible fashion and to you for you help. :-)
Complaint: [redacted]
I am rejecting this response because:The response is incorrect I have attach supporting documents proving this fact. Dish has continued to tell me that past credits that I was owed and already being credited to my account counts towards credits I was due because I was without service. The only reason why I paid for services I was without is because my credit card was being automatically debited and I was promised by dish that once the problem was resolved with my services I would be credited so I believed Dish and allowed them to continue to debit my card. Once they issued two credits of the four promised they refused to issue anymore. Dish needs to understand that a company can't stockpile credits for past issues and then when new service issues arise they are not liable for them because it all evens out to them.
Sincerely,
[redacted]
Dear Mr. [redacted]: On April 26, 2016, we received your complaint, dated April 22, 2016, filed with the Revdex.com. You expressed concern with the increase in your monthly charges after the first year of service. You also disputed the early termination fee to disconnect your service. You...
would like DISH Network to provide channels a la carte at a reduced cost or waive the early termination fee. Your service was activated on April 30, 2015, with a 24-month commitment. Your promotion included a $45.00 a month discount for the first 12 months of service. The discount was increased to $50.00 on January 15, 2016, to offset a $5.00 a month price increase that was applied to your programming package during the 12-month promotional period. Since the discount is scheduled to end on April 29, 2016, you will begin to be billed the regular monthly rate of $96.99 plus tax. Our records show that your service is scheduled to be disconnected on April 29, 2016. The early termination fee is valid since your term commitment is not being fulfilled. Please be advised that the requested channels (TCM, AMC, EWSTN and FXX) are only available in the America’s Top 200 package. Unfortunately, we are unable to honor your request to provide our programming a la carte. When I spoke with you by phone today, I offered to reduce your package to the America’s Top 200 package to include TCM, AMC and FXX and provide you with a monthly credit of $20.00 for 12 months. You accepted my offer. Please be advised that this will not extend or renew your existing term commitment. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday-Friday, 6:30 am – 3:00 pm MDT ###-###-####
Initial Business Response /* (1000, 5, 2015/09/08) */
September 1, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. [redacted]:
On August 25, 2015, we received your complaint, dated August 24, 2015, filed with the...
Revdex.com.
You disputed the early termination fee associated with your dishNET internet account. You said that you were not provided with complete and correct information during your sales call.
I attempted to reach you at (XXX) XXX-XXXX on August 26, 27 and 31, 2015, and I left three voicemails.
In my last message, I advised you that I made an exception and waived the early termination fee associated with your dishNET account.
Please note that a review of your sales call revealed that you were provided correct information. However, as satellite internet is not intended for streaming and you indicated that you stream media often, this service is not a good fit for your needs.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as I never receive another bill from Dish Network.
Sincerely,
[redacted]
Dear Mr. [redacted]: On March 9, 2016, we received your correspondence, dated March 8, 2016, filed with the Revdex.com. You expressed concern with the pixilation issues you have experienced and you indicated that these issues could not be corrected by technicians. You requested a refund...
for the early termination fee. When we spoke today, I advised you that the early termination fee was previously waived. You may cancel your service at any time without a penalty. Your refund request cannot be honored, as no funds were collected for the early termination fee. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST ###-###-####
Tell us why here...August 24, 2016 Dear Ms. [redacted]: On August 18, 2016, we received your complaint, dated August 17, 2016, filed with the Revdex.com. I attempted to reach you at ###-###-#### on August 22, 23 and 24, 2016. I left three voice messages....
You said you were told your price was $59.99 per month with no equipment fees or additional charges. You requested programming credits. You established your account under the Digital Home Advantage (DHA) promotion with a 24-month commitment. Under this promotion, you received a price guarantee for the America’s Top 200 programming package with DVR service and eAutoPay for two years at $64.99 per month plus tax. You also received a Super Joey and two Joey receiver fees at 24.00 per month. The receiver fees cannot be waived. We provided you with a $50.00 savings credit on your first bill and the HBO, Showtime, Cinemax and DISH Movie channels free for three months, along with the Protection Plan free for six months. When the free service ended, the regular price was applied. Your sales call was reviewed and we found that full disclosure for the DHA terms were provided. You were also advised that the monthly price was $88.99 plus tax. In addition, a sales confirmation email was sent to [redacted]@gmail.com on July 23, 2015. This sales confirmation also included the disclosures as well as links providing the option to view the agreement prior to the installation. There is a history of partial payments being made and payment reversals on your account. As a result, a past-due amount is carried over every month. This has caused late and return payment fees to apply to your account. This has also caused your service to be interrupted due to nonpayment on several occasions. Because your account was disconnected on April 22, 2016, an early termination fee of $320.00 was applied to your account. A payment for the same amount was collected with your qualifying credit card account on May 19, 2016. Per your request, the service was restored on May 22, 2016; however the promotional credits were forfeited due to the disconnection. A refund of $320.00 was applied to your credit card account ending in 8953 on May 25, 2016. When the service was restored, the balance due for service rendered was $529.72. On August 1, 2016, a payment of $370.00 was made online and the payment was reversed on August 5, 2016. This caused your service to be interrupted for nonpayment. We ask that the amount of $638.98 be paid to restore your service. Once the service is restored, you can downgrade your programming package to assist with the monthly cost. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST###-###-####
Initial Business Response /* (1000, 5, 2015/09/25) */
September 17, 2015
[redacted]
XXXXX XXth [redacted]
[redacted], ** XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On September 15, 2015, we received your complaint, dated September 14,...
2015, filed with the Revdex.com.
You maintain that DISH Network continued to bill you for internet service after you requested cancellation of your account. You said that DISH Network automatically collected $115.83 even though you requested that the Credit Card AutoPay (CCA) option be cancelled. You indicated that you received poor customer service when you requested a refund, and you were told that you would have to wait 45 to 60 days for the refund. You requested a credit for the period during which you were overcharged, and a refund for the amount you overpaid.
A review of your account reveals that you requested cancellation of your service on August 14, 2015, and that you were billed through August 14, 2015, for TV service. However, you were billed through August 20, 2015, for internet service. We do not have any record of your request to remove the CCA from your account. As such, you were charged for services rendered and an unreturned modem. The modem fee was removed when you returned the modem to DISH Network.
When we spoke today, I advised you that I backdated the billing for internet service to August 14, 2015. I also made an exception and refunded the credit amount. Please allow three to five business days for processing.
We appreciate your feedback and your concerns will be used to improve our customers' interactions with our agents. We strive to provide excellent service and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as a member of the DISH Network family.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 7:00 am-3:30 pm MST, MON-FRI
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] called me and corrected the end dates for our services. I was issued a refund of the credit balance and for charges associated with returning the devices. He was significantly more helpful than any other person I spoke to. I appreciate his willingness to correct the problems I had.
Initial Business Response /* (1000, 6, 2015/10/29) */
October 28, 2015
[redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On October 28, 2015, we received your complaint, dated October 27, 2015,...
filed with the Revdex.com.
You expressed concern with the sale of your service. You indicated that you were not advised of the $49.00 activation fee, and that you have yet to receive two $50.00 gift cards. You requested to cancel the service with no penalty.
When we spoke today, you said that this matter has been resolved.
Our records reveal that you established your service under the Digital Home Advantage (DHA) promotion with a 24-month commitment through Infinity Sales Group LLC, an independent retailer. While DISH Network and AT&T do not have a business relationship, the retailer may offer AT&T service. I regret any confusion.
We have no record of the gift card offer you described. Nevertheless, as a courtesy, a $100.00 programming credit was applied to your account on October 27, 2015. In addition, I made an exception and waived your early termination fee.
Your concerns will be forwarded to the appropriate personnel for internal review. We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your reply. The confusion was I called the number on the DISH website page to sign up. I have no idea how I was set up through this 3rd party company you mentioned. They did promise a lot of things that didn't happen. Luckily AT&T has worked with me in getting their service & billing corrected with one phone call & lots of apologies. After SEVERAL phone calls to DISH they have credited my account. Hopefully, it is finally fixed.