September 11, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On August 17, 2017, we received your complaint, dated August 16, 2017, filed with the Revdex.com. I unsuccessfully attempted to contact you at [redacted] on March 1, 11 and 13, 2017, and I left three messages. I also sent an email to [redacted] with a request to contact me. You expressed concern that you were unable to schedule a technician visit for the following day when you began to experience technical issues, and with the customer service you received because you were unable to escalate the call any further. Please note that our technician schedules are set according to availability. The date you were provided was the first one available. You accepted a time-without-service credit ($23.50) on August 30, 2017, for the inconvenience. Please note, the Office of the President was designed to handle the highest escalation levels. Since your call was late in the evening (9:36pm EST), the installation office in your area was already closed. Our records reveal that a technician visit was completed on August 20, 2017. The technician indicated that you have a line-of-sight issue due to a tree obstructing it. You requested a second opinion. A second technician visit was performed by a Field Service Manager and he confirmed that you do not have a clear line of sight due to the obstruction of a tree and a building. He recommended that you either suspend your service or disconnect it. Please contact me at the phone number below with instructions on how you would like to proceed. We regret that your experience did not meet your expectations. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
Dear Ms. [redacted]: On March 1, 2016, we received your complaint, dated February 26, 2016, filed with the Revdex.com. You disputed the balance on your DISH Network account. When we spoke, we agreed that your son would return the equipment associated with your account. Once we receive your leased receivers, your balance will be adjusted to zero. When that happens, the collections company will be notified and they will update your credit file accordingly. Once you are back in New York, please contact us at (800) 333-3474 to set up your account again. When you do, please advise the agent of your plans to travel between New York and Florida so that they may ensure that your account is initiated correctly. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
March 24, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On March 22, 2016, we received your correspondence, dated March 21, 2016, filed with the Revdex.com. You said you were quoted the programming price of $59.99 per month for two years. I attempted to reach you at [redacted] and [redacted] on March 22, 23 and 24, 2016. I left five voice messages. You participated in the DISH’n It Up equipment upgrade with a 24-month commitment. We have no record that a price guarantee is associated with your account. I made an exception and waived your early termination fee. You may cancel your service at any time without a penalty. You currently subscribe to the following service: · America’s Top 120 package $64.99 · Hindi: Spiritual Pack $10.00 · Hindi: Sony & Zee TV $24.99 · DVR service $7.00 · Receiver fee �...⇄ $7.00 The monthly billing rate before tax is 113.98. In January 2016, DISH Network experienced a $5.00 a month price increase for the America’s Top 120 package. On January 10, 2016, we sent the price increase notification (copy enclosed) with your billing statement. As a courtesy, I applied a one-time credit of $10.00 to your account to cover the increase from January 2016. I also applied an additional $5.00 monthly credit to your account for 24 months. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted]
Dear Ms. [redacted]: On March 22, 2016, we received your correspondence, dated March 19, 2016, filed with the Revdex.com. You stated that you experienced several billing issues with your DISH Network service. Your attempts to address these matters were unsuccessful and the customer service that you encountered did not meet your expectations. You requested that the matter be resolved and the necessary adjustment be applied to your account. When we spoke on March 22, 2016, I agreed to apply the adjustments necessary to correct your billing. You accepted this resolution. We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and your continued loyalty. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7249. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
[redacted]-[redacted] Dear Ms. [redacted]: On July 22, 2016, we received your correspondence, dated July 22, 2016, filed with the Revdex.com. You expressed concern with the sale of your service and the customer service you received. You indicated that you were unaware of the two-year commitment. You disputed the early termination fee and programming balance. When we spoke on July 26, 2016, you said your account has already been disconnected. Your account was established with the Digital Home Advantage (DHA) agreement with a 24-month commitment through Dish One satellite LLC, an independent retailer. We completed a technician visit to remove the equipment from your home on July 22, 2016. I made an exception and I removed the early termination and programming balance from our account. Your feedback and concerns will be shared internally with the appropriate personnel. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted]
Initial Business Response /* (1000, 5, 2015/08/12) */
August 10, 2015
Ms. [redacted]
[redacted] 8
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 30, 2015, we received your complaint, dated July 27, 2015,...
filed with the Revdex.com.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on August 4, 6 and 10, 2015, and I left three messages.
You disputed the balance on your account since DISH Pause expired. You requested that the balance be removed and that the service be placed on DISH Pause again or for boxes to be sent for the return of the equipment.
This account was activated under the Digital Home Advantage (DHA) 24-month agreement. DISH Network offers a pause option for temporary situations when the service cannot be used. It is offered for three, six or nine months and is not a long-term solution. Once the service is restarted, the commitment is extended for the time that it was on DISH Pause in order to fulfill the 24-month commitment.
When DISH Pause expired on April 9, 2019, an email notification was sent to [redacted]@gmail.com. Since you did not make a payment or notify us to place the service on another Pause, the service remained active until it was disconnected due to non-payment on June 20, 2015. Therefore, the service charges of $382.00 are valid.
Additionally, since you did not fulfill the 24-month commitment, a $120.00 early termination fee, a $10.00 box return fee and unreturned equipment fees of 397.00 plus tax were applied to your account. However, I removed the early termination fee, box return fee and the $49.00 LNBF fee.
Boxes for the return of the equipment were delivered on July 28, 2015, under UPS tracking number 1ZXXXXXFXXXXXXXXXX. The remaining unreturned equipment fees will be removed once the Hopper, Joeys and remotes are returned.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry for the missed calls. I appreciate your willingness to remove some of the fees. But I can't accept to pay the services charges of $382 because I never received an email asking for another pause. Also, how can I pay for a service that were never given, used or benefited in any way because the condominium were I live now don't have Dish services only Direct TV. This circumstances make me impossible to used your service or benefit from it in any way possible. I will appreciate if you take out all the fees and charges and turn on the pause because I might be moving to a house in the next 4,5 month and will like to continue with your service...this way we both can benefit in the long run, I think I'm not asking a lot.
Final Business Response /* (4000, 9, 2015/08/27) */
August 26, 2015
Mr. and Mrs. [redacted] and [redacted]
675 Sergio Cuevas Spt., SPH 8
San Juan, PR XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. and Mrs. [redacted] Aviles:
On August 20, 2015, we received your complaint, dated August 17, 2015, filed with the Revdex.com.
You requested that the remaining balance be removed from your account, indicating that you moved and the account should have been on DISH Pause. You also requested that the service be restarted and placed on DISH Pause again.
As previously advised, When DISH Pause expired on April 9, 2015, an email notification was sent to [redacted]@gmail.com. Since you did not make a payment or notify us to place the service on DISH Pause again, the service remained active until it was disconnected due to non-payment on June 20, 2015. Therefore, the service charges are valid.
When I spoke with Rolando by telephone on Monday, August 24, 2015, I agreed to remove half of the $382.00 programming charges and applied a total credit of $191.00 credit to the account. I restarted the service and placed it on DISH Pause. Please note that if payment is not made, service will be disconnected again.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
[redacted] Dear [redacted]: On July 27, 2017, we received your complaint, dated July 26, 2017, filed with the Revdex.com. You indicated that you were a DISH Network customer for several years and after you disconnected your service, you requested to restart your service. You were told that if you waited three months, you would qualify for a new customer promotion, which included the updated equipment. However, when you called to re-establish service, you did not qualify for the promotion that was mentioned. You requested that you receive the updated equipment and to have the same type of account that you had previously. When I spoke with you by telephone today, I agreed to honor your request and place updated equipment on your old account and restart it. You declined my offer. As an exception, I reversed the $480.00 early termination fee and submitted a refund of $92.94. I apologize for the information you received. We strive to provide excellent service, and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as DISH Network customer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
April 27, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On April 26, 2016, we received your complaint, dated April 22, 2016, filed with the Revdex.com. You said that you settled your DISH Network account through our collection agency and you asked that the balance be removed. In addition, you said you were told that you wouldn’t be under a contract. When we spoke, I advised you that I have waived the balance of $195.17 from your account. I explained to you that due to the amount of time that has passed, I was unable to confirm whether or not you agreed to a contract. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
Initial Business Response /* (1000, 9, 2015/05/12) */
May 6, 2015
Mr. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On May 4, 2015, we received your correspondence, dated May 1, 2015, filed...
with the Revdex.com.
You stated that prior to your account disconnection, DISH Network charged you for two weeks of service you did not receive. Additionally, you disputed the return shipping fees. You requested that these concerns be addressed.
When we spoke today, I agreed to waive the return shipping fee and refund $91.06 for your last month of service. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
February 26, 2018 Ms. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On February 23, 2018, we received your rebuttal, dated February 20, 2018, filed with the Revdex.com. You maintain that you did not agree to receiving Bill Advisor service, nor to the monthly billing for it. As I informed you in my initial response, a review of your sales call found that the agent with whom you spoke offered the Bill Advisor service. At 10:35 in the call, the agent asked if you wished to have the service and you replied in the affirmative. The agent then explained that you would receive 30 days free and that the monthly rate thereafter would be $12.99, to which you again replied in the affirmative. I also explained previously that the Bill Advisor service is not offered or sold by DISH Network. If you wish to dispute our findings or the charges for the Bill Adviser service, please contact Go Dish to request to review your sales call. Please note that I did not state that federal law prohibits you from reviewing recordings of calls to us. I advised you that DISH Network policy is based upon federal privacy laws. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]:
On December 10, 2015, we received your correspondence, dated December 9, 2015, filed with the Revdex.com.
You said you...
were billed incorrectly as the Credit Card AutoPay (CCA) was not collecting monthly payments for service. You requested that the NHL Center Ice Pay-Per-View balance be removed. You also requested your account records.
Our records reveal that Mr. [redacted], a DISH Network Dispute Resolution Specialist, attempted to address your billing concerns on December 8, 2015. During the call you advised Mr. [redacted] that you did not wish to discuss this matter. Mr. [redacted] made an exception and reversed two $7.00 late fees from your account.
On March 13, 2015, a CCA payment was attempted, but it was declined by your financial institution. On this same date, an email notification was sent to you at [redacted] advising of the declined payment and status of your account. As a result, the CCA option was removed.
In order to ensure that the system will collect future CCA payments, you must re-enroll in CCA. I regret any confusion. Your concerns regarding this matter and the customer service you received will be addressed internally with the appropriate personnel.
Our records indicate we provided you with monthly credits of $15.00 for ten months and the premium channels at half price for six months, starting August 3, 2015.
You were billed for five $7.00 late fees from March 2015 through December 2015 and the late fees were all reversed from your account. On September 30, 2015, an exception was made and the balance of $239.15 was also removed from your account. This credit included service rendered and one $33.00 installment of the NHL Center Ice Pay-Per-View (PPV) package.
Please note that PPVs are nonrefundable. We are unable provide credits or a refund for the PPV as the service was provided through the disconnection date. We ask that the balance of $260.90 be paid. This balance is for service rendered and a return box fee for the return of the leased equipment.
If you would like to view your account records, please submit a subpoena. You may fax the subpoena to ###-###-#### or mail the document to [redacted]. Please address the documents to Attn: Subpoena Request.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
###-###-####
[redacted] Dear Mrs. [redacted]: On December 14, 2017, we received your correspondence, dated December 13, 2017, filed with the Revdex.com. You said that you are experiencing technical issues with two receivers and these issues have not been not been resolved. You requested that the equipment be replaced and to receive a new remote control. When we spoke today, I scheduled replacements for your ViP 222 and 211 model receivers. I also ordered a new remote control at no cost. Please allow three days for shipping. Please note that the shipping timeline may be delayed by the upcoming holiday. I scheduled a free technician visit for December 26, 2017, between the hours of 8:00 am and 10:00 am. If the replacement equipment has not arrived before this date, please call customer service to reschedule your appointment. You accepted this resolution. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/08/21) */
August 11, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on August 6, 7 and 11, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt.
You said that you were told your early termination fee would be $100.00. You stated that you were billed $450.00 and requested that we honor what you were told.
A review of your account doesn't reveal that an offer was made to reduce your early termination fee. However, I am willing to honor the offer. Your new balance due is $100.00.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Tell us why here...August 29, 2016 Dear Ms. [redacted]: On August 23, 2016, we received your correspondence, dated August 19, 2016, filed with the Revdex.com. I attempted to reach you at ###-###-#### on August 23, 26 and 29, 2016. I left three voice messages....
You expressed concern with the Tribune Broadcasting Company (owner of KCPQ) takedown. You also provided feedback regarding the options you were provided to receive the Seattle Seahawks football games. You disputed the early termination fee. As you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiate. DISH Network offered to enter into binding, baseball-style arbitration with Tribune which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both parties. However, Tribune Broadcasting rejected DISH Network's proposal to pursue an immediate, fair and binding solution to restore its blacked out channels. DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customers. In the interest of resolving this matter, I will reduce your early termination fee to $100.00. Please contact me directly to accept this offer. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST###-###-####
Initial Business Response /* (1000, 5, 2015/07/27) */
July 23, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 21, 2015, we received your complaint, dated July 20, 2015, filed with the...
Revdex.com.
You maintain that you did not sign the 24-month agreement when your equipment was upgraded. You requested to be released from the term commitment, or for a monthly discount to be applied to your account.
Your equipment was upgraded through our DISH'n It Up promotion on August 6, 2014. This promotion required a 24-month commitment.
We appreciate that you brought your signature concerns to our attention so that we may address them internally with the appropriate personnel.
Our records show that a monthly credit of $15.00 was applied to your account on July 17, 2015, for six months.
When I spoke with you by phone on July 22, 2015, I advised you that I waived the 24-month commitment. While we hope that you remain a DISH Network customer, you will not be charged an early termination fee if you choose to disconnect.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After initially stating that they could not do anything about the forged signature because "you can essentially sign a smiley face and it would be considered valid," a Dish representative called and informed me that they released us of the forged contract. Short of admitting that the company and/or it's employees were engaging in unethical practices, they offered the best solution possible, and we appreciated the quick response after the Revdex.com complaint was filed.
Mr. Flores:On April 5, 2016, we received your complaint, dated April 1, 2016, filed with the Revdex.com.You said that your DISH Network account was not disconnected as you requested. You stated that it was placed on pause instead, and that DISH Network requested that you return a receiver you do not have.When we spoke, I explained that your account was restarted in error when you contacted us concerning dishNET internet service. You contacted us on March 20, 2016, when you received a bill for TV service and the agent with whom you spoke advised you that she disconnected the account and waived the balance for which you were billed.Our records indicate that we did not receive the model ViP 722 receiver that was initially installed for your service; however, as a courtesy, I removed it from your account.Please note that your account was disconnected at your request on April 29, 2014. Your account was not placed on pause at that time. Per your request, I added your phone numbers to our Do Not Contact list.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri###-###-####
Complaint: [redacted]
I am rejecting this response because: Your tech told me he would put the dish on the overhang not on the roof. I understand that I didn't go up on the roof to inspect his work but I just guess I didn't think he would lie. So I didn't get up on the roof to inspect his work?? No not in 20 degree weather did I check his work. Guess there is no response to the survey either. He told me to give him 9 (excellent) because anything less he would be penalized. Hmmm....sounds like he knew he wasn't suppose to put the dish on the roof. Just took the easy way out. He knew I would be screwed either way. Because if he put that dish on the roof and I wouldn't sign would you have replaced my shingles then?? I doubt it. You would come up with some other bs to get out of it. I was home alone and I didn't feel comfortable going out of my house with someone I didn't know so I signed. Guess you guys took advantage of the situation. Congratulations on screwing over another customer.
Sincerely,
[redacted]
January 16, 2017 Dear Mr. [redacted]: On January 12, 2017, we received your complaint, dated January 11, 2017, filed with the Revdex.com. You stated that you experienced weather-related signal loss with your DISH Network service. You requested that...
a free technician visit be provided to resolve the matter. Our records indicate that a free technician visit was provided on January 13, 2017. When we spoke today, you confirmed that the service call was completed. I advised you that you were not billed for the visit. You accepted this resolution but indicated that you wished see how your service functions during inclement weather before you would consider the matter closed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
Complaint: [redacted]
I am rejecting this response because:I received a call from dish people with the same result...."oh you need to upgrade your channel package "please understand I don't want your service,ahhhhhhhh never mind I will pay for the service thieves always wins,we the consumers always loose,thank you Revdex.com for reading my complaint.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The complaint manager [redacted] stated I was going to get some discounted services and that I would not have to enter another two year contract.The serviceman came out did the work and stated I needed to sign that the work had been done.Then I was emailed my new two year contract that I am legally bound to. Both documents are attached.
Sincerely,
[redacted]
September 11, 2017 [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear Ms. [redacted]: On August 17, 2017, we received your complaint, dated August 16, 2017, filed with the Revdex.com. I unsuccessfully attempted to contact you at [redacted] on March 1, 11 and 13, 2017, and I left three messages. I also sent an email to [redacted] with a request to contact me. You expressed concern that you were unable to schedule a technician visit for the following day when you began to experience technical issues, and with the customer service you received because you were unable to escalate the call any further. Please note that our technician schedules are set according to availability. The date you were provided was the first one available. You accepted a time-without-service credit ($23.50) on August 30, 2017, for the inconvenience. Please note, the Office of the President was designed to handle the highest escalation levels. Since your call was late in the evening (9:36pm EST), the installation office in your area was already closed. Our records reveal that a technician visit was completed on August 20, 2017. The technician indicated that you have a line-of-sight issue due to a tree obstructing it. You requested a second opinion. A second technician visit was performed by a Field Service Manager and he confirmed that you do not have a clear line of sight due to the obstruction of a tree and a building. He recommended that you either suspend your service or disconnect it. Please contact me at the phone number below with instructions on how you would like to proceed. We regret that your experience did not meet your expectations. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]
March 2, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On March 1, 2016, we received your complaint, dated February 26, 2016, filed with the Revdex.com. You disputed the balance on your DISH Network account. When we spoke, we agreed that your son would return the equipment associated with your account. Once we receive your leased receivers, your balance will be adjusted to zero. When that happens, the collections company will be notified and they will update your credit file accordingly. Once you are back in New York, please contact us at (800) 333-3474 to set up your account again. When you do, please advise the agent of your plans to travel between New York and Florida so that they may ensure that your account is initiated correctly. We sincerely regret any inconvenience this issue may have caused. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] Tell us why here...
March 24, 2016 Mr. [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Mr. [redacted]: On March 22, 2016, we received your correspondence, dated March 21, 2016, filed with the Revdex.com. You said you were quoted the programming price of $59.99 per month for two years. I attempted to reach you at [redacted] and [redacted] on March 22, 23 and 24, 2016. I left five voice messages. You participated in the DISH’n It Up equipment upgrade with a 24-month commitment. We have no record that a price guarantee is associated with your account. I made an exception and waived your early termination fee. You may cancel your service at any time without a penalty. You currently subscribe to the following service: · America’s Top 120 package $64.99 · Hindi: Spiritual Pack $10.00 · Hindi: Sony & Zee TV $24.99 · DVR service $7.00 · Receiver fee �...⇄ $7.00 The monthly billing rate before tax is 113.98. In January 2016, DISH Network experienced a $5.00 a month price increase for the America’s Top 120 package. On January 10, 2016, we sent the price increase notification (copy enclosed) with your billing statement. As a courtesy, I applied a one-time credit of $10.00 to your account to cover the increase from January 2016. I also applied an additional $5.00 monthly credit to your account for 24 months. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted]
March 24, 2016 Ms. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted]...
Dear Ms. [redacted]: On March 22, 2016, we received your correspondence, dated March 19, 2016, filed with the Revdex.com. You stated that you experienced several billing issues with your DISH Network service. Your attempts to address these matters were unsuccessful and the customer service that you encountered did not meet your expectations. You requested that the matter be resolved and the necessary adjustment be applied to your account. When we spoke on March 22, 2016, I agreed to apply the adjustments necessary to correct your billing. You accepted this resolution. We strive to provide excellent service and regret that your experience was unfavorable. We thank you for your business and your continued loyalty. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7249. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI [redacted] cc: Denver / Boulder Revdex.com [redacted] [redacted] [redacted] [redacted]
July 27, 2016 Ms. [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted]-[redacted] Dear Ms. [redacted]: On July 22, 2016, we received your correspondence, dated July 22, 2016, filed with the Revdex.com. You expressed concern with the sale of your service and the customer service you received. You indicated that you were unaware of the two-year commitment. You disputed the early termination fee and programming balance. When we spoke on July 26, 2016, you said your account has already been disconnected. Your account was established with the Digital Home Advantage (DHA) agreement with a 24-month commitment through Dish One satellite LLC, an independent retailer. We completed a technician visit to remove the equipment from your home on July 22, 2016. I made an exception and I removed the early termination and programming balance from our account. Your feedback and concerns will be shared internally with the appropriate personnel. We regret any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST [redacted]
Initial Business Response /* (1000, 5, 2015/08/12) */
August 10, 2015
Ms. [redacted]
[redacted] 8
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 30, 2015, we received your complaint, dated July 27, 2015,...
filed with the Revdex.com.
I unsuccessfully attempted to contact you at (XXX) XXX-XXXX on August 4, 6 and 10, 2015, and I left three messages.
You disputed the balance on your account since DISH Pause expired. You requested that the balance be removed and that the service be placed on DISH Pause again or for boxes to be sent for the return of the equipment.
This account was activated under the Digital Home Advantage (DHA) 24-month agreement. DISH Network offers a pause option for temporary situations when the service cannot be used. It is offered for three, six or nine months and is not a long-term solution. Once the service is restarted, the commitment is extended for the time that it was on DISH Pause in order to fulfill the 24-month commitment.
When DISH Pause expired on April 9, 2019, an email notification was sent to [redacted]@gmail.com. Since you did not make a payment or notify us to place the service on another Pause, the service remained active until it was disconnected due to non-payment on June 20, 2015. Therefore, the service charges of $382.00 are valid.
Additionally, since you did not fulfill the 24-month commitment, a $120.00 early termination fee, a $10.00 box return fee and unreturned equipment fees of 397.00 plus tax were applied to your account. However, I removed the early termination fee, box return fee and the $49.00 LNBF fee.
Boxes for the return of the equipment were delivered on July 28, 2015, under UPS tracking number 1ZXXXXXFXXXXXXXXXX. The remaining unreturned equipment fees will be removed once the Hopper, Joeys and remotes are returned.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/08/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Sorry for the missed calls. I appreciate your willingness to remove some of the fees. But I can't accept to pay the services charges of $382 because I never received an email asking for another pause. Also, how can I pay for a service that were never given, used or benefited in any way because the condominium were I live now don't have Dish services only Direct TV. This circumstances make me impossible to used your service or benefit from it in any way possible. I will appreciate if you take out all the fees and charges and turn on the pause because I might be moving to a house in the next 4,5 month and will like to continue with your service...this way we both can benefit in the long run, I think I'm not asking a lot.
Final Business Response /* (4000, 9, 2015/08/27) */
August 26, 2015
Mr. and Mrs. [redacted] and [redacted]
675 Sergio Cuevas Spt., SPH 8
San Juan, PR XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Mr. and Mrs. [redacted] Aviles:
On August 20, 2015, we received your complaint, dated August 17, 2015, filed with the Revdex.com.
You requested that the remaining balance be removed from your account, indicating that you moved and the account should have been on DISH Pause. You also requested that the service be restarted and placed on DISH Pause again.
As previously advised, When DISH Pause expired on April 9, 2015, an email notification was sent to [redacted]@gmail.com. Since you did not make a payment or notify us to place the service on DISH Pause again, the service remained active until it was disconnected due to non-payment on June 20, 2015. Therefore, the service charges are valid.
When I spoke with Rolando by telephone on Monday, August 24, 2015, I agreed to remove half of the $382.00 programming charges and applied a total credit of $191.00 credit to the account. I restarted the service and placed it on DISH Pause. Please note that if payment is not made, service will be disconnected again.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday through Friday 7:00 am to 3:30 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
August 3, 2017 [redacted]
[redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted]
...
[redacted] Dear [redacted]: On July 27, 2017, we received your complaint, dated July 26, 2017, filed with the Revdex.com. You indicated that you were a DISH Network customer for several years and after you disconnected your service, you requested to restart your service. You were told that if you waited three months, you would qualify for a new customer promotion, which included the updated equipment. However, when you called to re-establish service, you did not qualify for the promotion that was mentioned. You requested that you receive the updated equipment and to have the same type of account that you had previously. When I spoke with you by telephone today, I agreed to honor your request and place updated equipment on your old account and restart it. You declined my offer. As an exception, I reversed the $480.00 early termination fee and submitted a refund of $92.94. I apologize for the information you received. We strive to provide excellent service, and we regret that your experience was unfavorable. We thank you for your business and we are disappointed to lose you as DISH Network customer. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted]
[redacted]
April 27, 2016 Mr. [redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mr. [redacted]: On April 26, 2016, we received your complaint, dated April 22, 2016, filed with the Revdex.com. You said that you settled your DISH Network account through our collection agency and you asked that the balance be removed. In addition, you said you were told that you wouldn’t be under a contract. When we spoke, I advised you that I have waived the balance of $195.17 from your account. I explained to you that due to the amount of time that has passed, I was unable to confirm whether or not you agreed to a contract. If there are further questions or concerns about this issue, please feel free to contact me at [redacted]. Sincerely, [redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT [redacted]
Initial Business Response /* (1000, 9, 2015/05/12) */
May 6, 2015
Mr. [redacted]
Re: Revdex.com Complaint # [redacted]
[redacted]
Dear Mr. [redacted]:
On May 4, 2015, we received your correspondence, dated May 1, 2015, filed...
with the Revdex.com.
You stated that prior to your account disconnection, DISH Network charged you for two weeks of service you did not receive. Additionally, you disputed the return shipping fees. You requested that these concerns be addressed.
When we spoke today, I agreed to waive the return shipping fee and refund $91.06 for your last month of service. You accepted this resolution.
If there are further questions or concerns about this issue, please feel free to contact me at ([redacted].
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI
([redacted]
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO 80204
[redacted]
February 26, 2018 Ms. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] [redacted] Dear Ms. [redacted]: On February 23, 2018, we received your rebuttal, dated February 20, 2018, filed with the Revdex.com. You maintain that you did not agree to receiving Bill Advisor service, nor to the monthly billing for it. As I informed you in my initial response, a review of your sales call found that the agent with whom you spoke offered the Bill Advisor service. At 10:35 in the call, the agent asked if you wished to have the service and you replied in the affirmative. The agent then explained that you would receive 30 days free and that the monthly rate thereafter would be $12.99, to which you again replied in the affirmative. I also explained previously that the Bill Advisor service is not offered or sold by DISH Network. If you wish to dispute our findings or the charges for the Bill Adviser service, please contact Go Dish to request to review your sales call. Please note that I did not state that federal law prohibits you from reviewing recordings of calls to us. I advised you that DISH Network policy is based upon federal privacy laws. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7312. Sincerely, Dave S[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri (720) 514-7312 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Dear Mr. [redacted]:
On December 10, 2015, we received your correspondence, dated December 9, 2015, filed with the Revdex.com.
You said you...
were billed incorrectly as the Credit Card AutoPay (CCA) was not collecting monthly payments for service. You requested that the NHL Center Ice Pay-Per-View balance be removed. You also requested your account records.
Our records reveal that Mr. [redacted], a DISH Network Dispute Resolution Specialist, attempted to address your billing concerns on December 8, 2015. During the call you advised Mr. [redacted] that you did not wish to discuss this matter. Mr. [redacted] made an exception and reversed two $7.00 late fees from your account.
On March 13, 2015, a CCA payment was attempted, but it was declined by your financial institution. On this same date, an email notification was sent to you at [redacted] advising of the declined payment and status of your account. As a result, the CCA option was removed.
In order to ensure that the system will collect future CCA payments, you must re-enroll in CCA. I regret any confusion. Your concerns regarding this matter and the customer service you received will be addressed internally with the appropriate personnel.
Our records indicate we provided you with monthly credits of $15.00 for ten months and the premium channels at half price for six months, starting August 3, 2015.
You were billed for five $7.00 late fees from March 2015 through December 2015 and the late fees were all reversed from your account. On September 30, 2015, an exception was made and the balance of $239.15 was also removed from your account. This credit included service rendered and one $33.00 installment of the NHL Center Ice Pay-Per-View (PPV) package.
Please note that PPVs are nonrefundable. We are unable provide credits or a refund for the PPV as the service was provided through the disconnection date. We ask that the balance of $260.90 be paid. This balance is for service rendered and a return box fee for the return of the leased equipment.
If you would like to view your account records, please submit a subpoena. You may fax the subpoena to ###-###-#### or mail the document to [redacted]. Please address the documents to Attn: Subpoena Request.
If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday - Friday, 6:00 am to 2:30 pm MST
###-###-####
December 20, 2017 Mrs. [redacted]
[redacted] [redacted] Re: Revdex.com Complaint # [redacted] ...
[redacted] Dear Mrs. [redacted]: On December 14, 2017, we received your correspondence, dated December 13, 2017, filed with the Revdex.com. You said that you are experiencing technical issues with two receivers and these issues have not been not been resolved. You requested that the equipment be replaced and to receive a new remote control. When we spoke today, I scheduled replacements for your ViP 222 and 211 model receivers. I also ordered a new remote control at no cost. Please allow three days for shipping. Please note that the shipping timeline may be delayed by the upcoming holiday. I scheduled a free technician visit for December 26, 2017, between the hours of 8:00 am and 10:00 am. If the replacement equipment has not arrived before this date, please call customer service to reschedule your appointment. You accepted this resolution. The quality of our customers' experiences is of great importance to DISH Network. I apologize for any inconvenience you may have experienced. If there are further questions or concerns about this issue, please feel free to contact me at (720) 514-7082. Sincerely, Christina A[redacted] Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST (720) 514-7082 cc: Denver / Boulder Revdex.com 3801 E. Florida Avenue, Suite 350 Denver, CO 80210 [redacted]
Initial Business Response /* (1000, 5, 2015/08/21) */
August 11, 2015
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear [redacted]:
On August 5, 2015, we received your complaint, dated August 4, 2015, filed with...
the Revdex.com. My attempts to reach you by phone on August 6, 7 and 11, 2015, have been unsuccessful; however, I was able to leave a voice message on each attempt.
You said that you were told your early termination fee would be $100.00. You stated that you were billed $450.00 and requested that we honor what you were told.
A review of your account doesn't reveal that an offer was made to reduce your early termination fee. However, I am willing to honor the offer. Your new balance due is $100.00.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Mon - Fri 6:00 a.m. to 2:30 p.m. MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
1020 Cherokee St.
Denver, CO XXXXX
[redacted]
Tell us why here...August 29, 2016 Dear Ms. [redacted]: On August 23, 2016, we received your correspondence, dated August 19, 2016, filed with the Revdex.com. I attempted to reach you at ###-###-#### on August 23, 26 and 29, 2016. I left three voice messages....
You expressed concern with the Tribune Broadcasting Company (owner of KCPQ) takedown. You also provided feedback regarding the options you were provided to receive the Seattle Seahawks football games. You disputed the early termination fee. As you may know, Tribune Broadcasting Company refused to grant an extension to keep the stations on our local channel lineups while we continue to negotiate. DISH Network offered to enter into binding, baseball-style arbitration with Tribune which presents a path to end Tribune's blackout immediately and would ensure "fair market rates" for both parties. However, Tribune Broadcasting rejected DISH Network's proposal to pursue an immediate, fair and binding solution to restore its blacked out channels. DISH Network strives to provide the lowest price possible and is committed to working around the clock to come to a successful agreement with Tribune Broadcasting Company and restore programming for our customers. In the interest of resolving this matter, I will reduce your early termination fee to $100.00. Please contact me directly to accept this offer. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: Monday – Friday, 6:00 am to 2:30 pm MST###-###-####
Initial Business Response /* (1000, 5, 2015/07/27) */
July 23, 2015
Ms. [redacted]
[redacted]
[redacted] XXXXX
Re: Revdex.com Complaint # XXXXXXXX
XXXXXXXXXXXXXXXX-XXXXXXX
Dear Ms. [redacted]:
On July 21, 2015, we received your complaint, dated July 20, 2015, filed with the...
Revdex.com.
You maintain that you did not sign the 24-month agreement when your equipment was upgraded. You requested to be released from the term commitment, or for a monthly discount to be applied to your account.
Your equipment was upgraded through our DISH'n It Up promotion on August 6, 2014. This promotion required a 24-month commitment.
We appreciate that you brought your signature concerns to our attention so that we may address them internally with the appropriate personnel.
Our records show that a monthly credit of $15.00 was applied to your account on July 17, 2015, for six months.
When I spoke with you by phone on July 22, 2015, I advised you that I waived the 24-month commitment. While we hope that you remain a DISH Network customer, you will not be charged an early termination fee if you choose to disconnect.
If there are further questions or concerns about this issue, please feel free to contact me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
Dispute Resolution Specialist
Executive Escalations Team
DISH Network, L.L.C.
Phone Hours: Monday-Friday, 6:30 am - 3:00 pm MDT
(XXX) XXX-XXXX
cc: Denver / Boulder Revdex.com
[redacted]
[redacted] XXXXX
[redacted]
Initial Consumer Rebuttal /* (2000, 7, 2015/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After initially stating that they could not do anything about the forged signature because "you can essentially sign a smiley face and it would be considered valid," a Dish representative called and informed me that they released us of the forged contract. Short of admitting that the company and/or it's employees were engaging in unethical practices, they offered the best solution possible, and we appreciated the quick response after the Revdex.com complaint was filed.
Tell us why here...April 6, 2016Mr. [redacted]Re: Revdex.com Complaint # [redacted] 8[redacted]-[redacted]Dear...
Mr. Flores:On April 5, 2016, we received your complaint, dated April 1, 2016, filed with the Revdex.com.You said that your DISH Network account was not disconnected as you requested. You stated that it was placed on pause instead, and that DISH Network requested that you return a receiver you do not have.When we spoke, I explained that your account was restarted in error when you contacted us concerning dishNET internet service. You contacted us on March 20, 2016, when you received a bill for TV service and the agent with whom you spoke advised you that she disconnected the account and waived the balance for which you were billed.Our records indicate that we did not receive the model ViP 722 receiver that was initially installed for your service; however, as a courtesy, I removed it from your account.Please note that your account was disconnected at your request on April 29, 2014. Your account was not placed on pause at that time. Per your request, I added your phone numbers to our Do Not Contact list.If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####.Sincerely,[redacted]Dispute Resolution SpecialistExecutive Escalations TeamDISH Network, L.L.C.Phone Hours: 6:00 am - 2:30 pm (MDT), Mon-Fri###-###-####
Complaint: [redacted]
I am rejecting this response because: Your tech told me he would put the dish on the overhang not on the roof. I understand that I didn't go up on the roof to inspect his work but I just guess I didn't think he would lie. So I didn't get up on the roof to inspect his work?? No not in 20 degree weather did I check his work. Guess there is no response to the survey either. He told me to give him 9 (excellent) because anything less he would be penalized. Hmmm....sounds like he knew he wasn't suppose to put the dish on the roof. Just took the easy way out. He knew I would be screwed either way. Because if he put that dish on the roof and I wouldn't sign would you have replaced my shingles then?? I doubt it. You would come up with some other bs to get out of it. I was home alone and I didn't feel comfortable going out of my house with someone I didn't know so I signed. Guess you guys took advantage of the situation. Congratulations on screwing over another customer.
Sincerely,
[redacted]
January 16, 2017 Dear Mr. [redacted]: On January 12, 2017, we received your complaint, dated January 11, 2017, filed with the Revdex.com. You stated that you experienced weather-related signal loss with your DISH Network service. You requested that...
a free technician visit be provided to resolve the matter. Our records indicate that a free technician visit was provided on January 13, 2017. When we spoke today, you confirmed that the service call was completed. I advised you that you were not billed for the visit. You accepted this resolution but indicated that you wished see how your service functions during inclement weather before you would consider the matter closed. If there are further questions or concerns about this issue, please feel free to contact me at ###-###-####. Sincerely, Dispute Resolution Specialist Executive Escalations Team DISH Network, L.L.C. Phone Hours: 2:45 pm to11:15 pm MDT, MON-FRI ###-###-####
Complaint: [redacted]
I am rejecting this response because:I received a call from dish people with the same result...."oh you need to upgrade your channel package "please understand I don't want your service,ahhhhhhhh never mind I will pay for the service thieves always wins,we the consumers always loose,thank you Revdex.com for reading my complaint.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:The complaint manager [redacted] stated I was going to get some discounted services and that I would not have to enter another two year contract.The serviceman came out did the work and stated I needed to sign that the work had been done.Then I was emailed my new two year contract that I am legally bound to. Both documents are attached.
Sincerely,
[redacted]