I was charged $for product
$ shipping
$shipping insurance
Called times before they would give a refund
For *** (order #***) I was charged $for product, $ shipping and $shipping insurance (twice for all three charges) I had two orders because they said one didn't go through so I gave another credit cardThe first one actually did go through I called times before they said they would issue me a refund for one order I had called immediately after I made the purchase on Feb 7, and the day after (1/8) to cancel to cancel my orderI was told I had to call back because my information was not in the system even though they had asked for my address for verificationI asked to speak to a supervisor which they refused The third call I was told a supervisor would call me back 24-hours and that did not happen I called a fourth more time just wanting their company address and teleph
Derma Vibrance was advertised on *** as a free trial for shipping 4.98$They also added another product for the same shipping priceI read and watched all the info an decided to buy it on 8/They charged me on 9/and 9/ When I was talking to Adriana a representative she admitted they didn't send it until 8/so there was no way to receive an try it before they charged this unknown fee that was not shown on the ** advertisement siteI never saw this price and the day automatic fee she kept referring toI would not have bought a product for this price having never used it eitherI told her that it was a shame to scam people in this wayAfter speaking to her for minutes she said they would refund 50% backThe product doesn't work for my under eye puffiness and it's in the trast is a set up from beginning to end because they send it after the day trial phone call to cancel which wasn't shownAs I have researched this, on another site they do sh
This company used my credit card information and started an automatic payment system of $200/month on my credit card without my consent
In September of 2016, I signed up, online, for a trial sample of the Derma Vibrance and *** *** moisturizer Since September, they have charged my credit card times in the amount of $189.51/month I only wanted the trial sample and did not request or expect anything further The company does not send products with information regarding the company, like address for return shipping and does not send a receipt that would include a charge for products They only sent a Packing slip that contained my information and the product name, but no cost listed I called the number that was on my billing statement and the customer service representative would not allow me to return the product, refused to give me an address and refused to connect me to a manager My bank says I have been charged $from this company so far The numbers I have
The company took out of my bank account without my consent
I ordered a free bottle of Derma Vibrance on 10-5-and the cost for shipping was I did not sign up for continued product or for them to take out out of my bank acount witch they did with out consent.I contacted the number they gave me and one sales rep name Marida who would not give last name or to let me talk to her bossEventualy did agree of full refund and hung up on me
Add popped up on Internet After purchase realized claims bogus and charges would continue Refused to cancel
Unfortunately I was on the Internet and say this ad for skin care Claimed certain interviews with actressessential and photos before and after Purchased trial item Researched right after purchase and found claims to be bogus Actress did not endorse product Also, another product had same advertising and photos When I called Derma Viabrance to cancel minutes after purchase, sales clerk refused to cancel and said I should have read the fine print and now I'm sign up for subscription I contacted my credit card company and Derma Viabrance had already placed the initial charge Definitely advertising
They continually engage in deceptive consumer practicesYou sign up on website and have no way of contacting them
I ordered these products in October of You get days to "try" them and cancel the orderI did not receive anything from them until early December I looked on the print-out of my order confirmation and there was no way to contact them I went to the website on the page and it said it did not exist I *** the product names and couldn't find a thing Next thing I know, I have more packages Looked at my credit card bills and each product cost nearly $each I called them and got to cancel the auto shipments They're supposed to arrive once a month, but I got of them in a matter of a month and they advised I have another one coming I looked at the shipping labels and they fraudulently disclose on the customs declaration that the description is "trial-kit, free sample" and the product value is less than $That seems like fraud to a
Skin Perfection which sells Derma Vibrance Enriching Eye Serum is a fraudulent companyThe product does nothing for your skinThe advertising is unethical and very deceivingAfter months of fighting with their customer service (who lied to me) and going through multiple rounds with my credit card company, I am still out $100+ for a product that does not workThey ship the product in an unmarked box so you can't even refuse it at the post officePLEASE DO NOT GET INVOLVED WITH THIS COMPANY OR BUY ANY OF THEIR PRODUCTTOTAL SCAM
I ordered what I thought was a free sampleI ended up being charged hundreds of dollarsI have had unhelpful and inaccurate information given to me
In September, I ordered a free trial of two products from ***, *** and DermavibranceThe fine print actually had me signed up for recurring monthly fees for monthly delivery of the productsWhen I realized what had happened, I called to try and sort things outThe first phone number I called was ***It is the number on their main site and I t was not functionalI found another number and go throughThe first representative said that I had been charged $and $dollars for a total of $He told me the best he could offer was a 50% refundI said I would take it but that it still wasn't satisfactoryWhen I checked my bank statement the next day, I found out that I had been charged $and $three seperate timesThis time their original phone number worked when I called backThe representative was very
Discrepancy of terms of service and products
trial order for S&H, then billed full amount later w/o approval from me, the customer!
I purchased what I thot was going to be a trial offer of the products *** and Derma VibranceI paid for the shipping and handling as requestedThen all the sudden I am getting billed $for on and $for the other on my bank statementOn or about 10/1/I received again another boxed orders before I left town last week and put "return to sender, rejected" on the package as I do not want the product, it doesn't do what it is supposed to do, made my skin dry and scaly and itchedI threw the product awayThen I rec'd said order above so I put return on itThen I find they have billed my bank AGAIN for the two that I sent back10/10/I called today to work all this out complaining about the first order being billed since I was supposedly only going to get charged the S&HThere WAS NOTHING on the site that I had to agree with to pay
Product doesnt work and customer service wasnt helpful and didnt care
I wasnt satisfied with the product and tried to return it and was told I missed the two week deadline and was charged dollars and I wasnt even aware that was the cost of this product or I never would have ordered a product that doesnt workI asked to speak to a supervisor and I was told one wasnt available and that one would call back in two days and I never heard anythingadvertising and lack of customer service
They take your credit card # and keep charging people They pop up another product and just be clicking, next you have ordered it!! The email without an invoice, without a return address, without anything explaining that you must return these products or you will be charged into weeks full price and on a returning mailing list for more products once a month
The trial product tricked and mislead me to believe that I am done ordering the trial, but they kep charging me every month for months I was in different countries for months, and did not notice until now, but they charge me times, and worst of it, no product was received!!!!!
When I called the customer service, the lady name Marina's voice echoed and barely heard her, and she kept insisted on not refunding me the money I am not 200% satisfied the product because I did not receive them, and the way they do the business and the customer service is no t helpful She hang up on me and left me with anger
Derma Vibrance eye serum advertised as Free Sample Credit Card charged $days after order for alleged subscription
Ordered Free Trial on December 23, Only paid shipping chge of $Received small bottle
On January credit card charged $for "subscription" to product (monthly) Customer Service agreed to give me back 30% or $because I threatened to call police They said I had not cancelled the order in the day trial period (which did not appear in the ad
After receiving a low-cost sample, I was unable to cancel the monthly auto-ship costing $per month
I signed up for a $sample of this product on the InternetI did not see that this required me to receive one bottle per month at a cost of $until cancelledI tried to figure out how to cancel this monthly shipment but could not find a customer service number to callHere is their web site: ***/ I finally found an number on the charge on my credit cardI received four more shipments before I was able to cancel the auto-shipsAfter negotiating, they are offering me 100% credit on my latest shipmentThey do not want any of the orders returnedI think this is deceptive business practice
Very shady and deceitful business as you will soon discover, if not already aware!
Free trial a joke for startersReceived product days into trialStated that only would be charged $and was also charged $as wellReturn procedures a jokePhone number for return info very choppy and lost call twicePlease do a little researching for yourselfBusiness is obviously making their money off of tactics, not their actual product
Company didn't send me sample and put me on trial
Keept charging after cancel account and didn't refund whole amount of money
I agreed to pay $ shipping fee for free sample after watched video at ***I got charged $ on 9/10/but I didn't received any samples so I thought I just lost shipping feeHowever they charged $and $on 9/and I didn't received any products so I called credit card company (***)and ask for helpCredit Card Company said I signed up for trial and agree to pay monthlyI was agree to pay shipping fee for sample but I didn't aware of that I will get auto shipment program if I don't cancel certain datesI am *** and English is my second languageI show click to get free sample sign but I didn't see any automatic shipment program
So called company the number got from credit card company to canceled my account, I canceled my account with Jenny and Kay who answer the costumer service and ask my money b
Website functionality forcing additional product orders without an easy identifiable exit, T&C's leading to unexpected charges and auto replenishment
The website ( https://www.dermavibrance.com/1/?affId=C2M&c3=XXXXXX&c1=3812&c2=4851) forced the ordering of an additional product as an awithout an easy identifiable exit
Terms and conditions were not brought to the users attentionCould not investigate further when returning to the website without initiating the ordering process
The advertising indicates trial bottle without the terms and conditionsCustomer service indicated the trial was days then the full price of the product is charged
The product was ordered 09/05/16, receipt (that include no details of the order indicated product arrival of 09/10/16, product arrived 09/24/Customer Support indicated trail includes the in transit timeAutomatic system billing after days
Awaiting full refund for product and conformation email (hours)Spok
Fraudulent advertising and illegal access to my checking account
On 09/16/I clicked on an ad for face and eye cream samples on *** for total cost of shipping only ($4.95) I used by debit card to purchase these samples I received samples on 09/21/ On 10/24/I opened my e-statement from my bank and notices that I was $overdrafted I immediately called ***# for Dermavibrance as listed on my e bank statement I talked with them over an hour and finally they agreed to reimburse me 100% and I could keep samples They said there was a 14-day return policy to cancel subscription, but I printed all info on their ad and there was NO mention of this 14-day period to see if I wanted to become a customer On 10/25/I went to my bank and filed a Debit Card Dispute form and cancelled my current debit card The bank will investigate this matter as well, but this company had falsely advertised their product and did not disclosed any limitations on the offer I told th
I was offered a free trial to test product with only paying for shipping & handling of $ Nine days later, company charged $to my debit card
I responded to a free trial of Derma Vibrance as well as *** for $S&H At no time was I advised I had days from phone call to cxl my order or I would be charged $and $to my credit card My card was charged 10/3/and I am disputing the charges The website is full of displeased customers and the staff is not helpful at all and basically this business is a SCAM
Requested free trial size, pay shipping only CC charged for full product amount and trial not even received Will not reverse charges
I ordered two trial products from their website in ***Only had to pay shipping and handling Product was to arrive on August 24, on my order #*** Received my credit card statement today and the charges for shipping and handling were there in the amounts of $and $ I have not received them and it is now September 20th On scanning the rest of my credit card charges I noted two more charges for $and $ I called their toll free number and was informed that there was a backlog and I would receive the product this coming Friday, September 23rd I indicated that I had not even tried the samples yet and did not want the full sized product The gentleman told me that I would be refunded for 50% of the price and no further charges would be forthcoming on my credit card I indicated this was not good enough and
advertising, misleading information, misuse of credit card information and authorization
I am writing to share with you my absolute disappointment in your company and to request a full refund of all the charges, outlined below, to my *** immediately
Your lack of consumer protection and blatant misleading promotional opportunities are disgusting and have been reported to the Revdex.com ***
I have never received a confirmation email or any communication from this company to be able to file an official complaint directly to your company
Dates and contact person I reached out to to have charges cancelled, complaint filed, and follow up from supervisor requested: (none actioned properly from your company)
*** - Called on November 17th, Left message and no return call made to me
*** - Called on November 17th, 2016- automatic system not working- tried times, repeatedly listened to message for minutes with no
I was charged $for product
$ shipping
$shipping insurance
Called times before they would give a refund
For *** (order #***) I was charged $for product, $ shipping and $shipping insurance (twice for all three charges) I had two orders because they said one didn't go through so I gave another credit cardThe first one actually did go through I called times before they said they would issue me a refund for one order I had called immediately after I made the purchase on Feb 7, and the day after (1/8) to cancel to cancel my orderI was told I had to call back because my information was not in the system even though they had asked for my address for verificationI asked to speak to a supervisor which they refused The third call I was told a supervisor would call me back 24-hours and that did not happen I called a fourth more time just wanting their company address and teleph
Derma Vibrance was advertised on *** as a free trial for shipping 4.98$They also added another product for the same shipping priceI read and watched all the info an decided to buy it on 8/They charged me on 9/and 9/ When I was talking to Adriana a representative she admitted they didn't send it until 8/so there was no way to receive an try it before they charged this unknown fee that was not shown on the ** advertisement siteI never saw this price and the day automatic fee she kept referring toI would not have bought a product for this price having never used it eitherI told her that it was a shame to scam people in this wayAfter speaking to her for minutes she said they would refund 50% backThe product doesn't work for my under eye puffiness and it's in the tras
t is a set up from beginning to end because they send it after the day trial phone call to cancel which wasn't shownAs I have researched this, on another site they do sh
This company used my credit card information and started an automatic payment system of $200/month on my credit card without my consent
In September of 2016, I signed up, online, for a trial sample of the Derma Vibrance and *** *** moisturizer Since September, they have charged my credit card times in the amount of $189.51/month I only wanted the trial sample and did not request or expect anything further The company does not send products with information regarding the company, like address for return shipping and does not send a receipt that would include a charge for products They only sent a Packing slip that contained my information and the product name, but no cost listed I called the number that was on my billing statement and the customer service representative would not allow me to return the product, refused to give me an address and refused to connect me to a manager My bank says I have been charged $from this company so far The numbers I have
The company took out of my bank account without my consent
I ordered a free bottle of Derma Vibrance on 10-5-and the cost for shipping was I did not sign up for continued product or for them to take out out of my bank acount witch they did with out consent.I contacted the number they gave me and one sales rep name Marida who would not give last name or to let me talk to her bossEventualy did agree of full refund and hung up on me
Add popped up on Internet After purchase realized claims bogus and charges would continue Refused to cancel
Unfortunately I was on the Internet and say this ad for skin care Claimed certain interviews with actressessential and photos before and after Purchased trial item Researched right after purchase and found claims to be bogus Actress did not endorse product Also, another product had same advertising and photos When I called Derma Viabrance to cancel minutes after purchase, sales clerk refused to cancel and said I should have read the fine print and now I'm sign up for subscription I contacted my credit card company and Derma Viabrance had already placed the initial charge Definitely advertising
They continually engage in deceptive consumer practicesYou sign up on website and have no way of contacting them
I ordered these products in October of You get days to "try" them and cancel the orderI did not receive anything from them until early December I looked on the print-out of my order confirmation and there was no way to contact them I went to the website on the page and it said it did not exist I *** the product names and couldn't find a thing Next thing I know, I have more packages Looked at my credit card bills and each product cost nearly $each I called them and got to cancel the auto shipments They're supposed to arrive once a month, but I got of them in a matter of a month and they advised I have another one coming I looked at the shipping labels and they fraudulently disclose on the customs declaration that the description is "trial-kit, free sample" and the product value is less than $That seems like fraud to a
Skin Perfection which sells Derma Vibrance Enriching Eye Serum is a fraudulent companyThe product does nothing for your skinThe advertising is unethical and very deceivingAfter months of fighting with their customer service (who lied to me) and going through multiple rounds with my credit card company, I am still out $100+ for a product that does not workThey ship the product in an unmarked box so you can't even refuse it at the post officePLEASE DO NOT GET INVOLVED WITH THIS COMPANY OR BUY ANY OF THEIR PRODUCTTOTAL SCAM
I ordered what I thought was a free sampleI ended up being charged hundreds of dollarsI have had unhelpful and inaccurate information given to me
In September, I ordered a free trial of two products from ***, *** and DermavibranceThe fine print actually had me signed up for recurring monthly fees for monthly delivery of the productsWhen I realized what had happened, I called to try and sort things outThe first phone number I called was ***It is the number on their main site and I t was not functionalI found another number and go throughThe first representative said that I had been charged $and $dollars for a total of $He told me the best he could offer was a 50% refundI said I would take it but that it still wasn't satisfactoryWhen I checked my bank statement the next day, I found out that I had been charged $and $three seperate timesThis time their original phone number worked when I called backThe representative was very
Discrepancy of terms of service and products
trial order for S&H, then billed full amount later w/o approval from me, the customer!
I purchased what I thot was going to be a trial offer of the products *** and Derma VibranceI paid for the shipping and handling as requestedThen all the sudden I am getting billed $for on and $for the other on my bank statementOn or about 10/1/I received again another boxed orders before I left town last week and put "return to sender, rejected" on the package as I do not want the product, it doesn't do what it is supposed to do, made my skin dry and scaly and itchedI threw the product awayThen I rec'd said order above so I put return on itThen I find they have billed my bank AGAIN for the two that I sent back10/10/I called today to work all this out complaining about the first order being billed since I was supposedly only going to get charged the S&HThere WAS NOTHING on the site that I had to agree with to pay
Product doesnt work and customer service wasnt helpful and didnt care
I wasnt satisfied with the product and tried to return it and was told I missed the two week deadline and was charged dollars and I wasnt even aware that was the cost of this product or I never would have ordered a product that doesnt workI asked to speak to a supervisor and I was told one wasnt available and that one would call back in two days and I never heard anythingadvertising and lack of customer service
They take your credit card # and keep charging people They pop up another product and just be clicking, next you have ordered it!! The email without an invoice, without a return address, without anything explaining that you must return these products or you will be charged into weeks full price and on a returning mailing list for more products once a month
The trial product tricked and mislead me to believe that I am done ordering the trial, but they kep charging me every month for months I was in different countries for months, and did not notice until now, but they charge me times, and worst of it, no product was received!!!!!
When I called the customer service, the lady name Marina's voice echoed and barely heard her, and she kept insisted on not refunding me the money I am not 200% satisfied the product because I did not receive them, and the way they do the business and the customer service is no t helpful She hang up on me and left me with anger
Derma Vibrance eye serum advertised as Free Sample Credit Card charged $days after order for alleged subscription
Ordered Free Trial on December 23, Only paid shipping chge of $Received small bottle
On January credit card charged $for "subscription" to product (monthly) Customer Service agreed to give me back 30% or $because I threatened to call police They said I had not cancelled the order in the day trial period (which did not appear in the ad
After receiving a low-cost sample, I was unable to cancel the monthly auto-ship costing $per month
I signed up for a $sample of this product on the InternetI did not see that this required me to receive one bottle per month at a cost of $until cancelledI tried to figure out how to cancel this monthly shipment but could not find a customer service number to callHere is their web site: ***/ I finally found an number on the charge on my credit cardI received four more shipments before I was able to cancel the auto-shipsAfter negotiating, they are offering me 100% credit on my latest shipmentThey do not want any of the orders returnedI think this is deceptive business practice
Very shady and deceitful business as you will soon discover, if not already aware!
Free trial a joke for startersReceived product days into trialStated that only would be charged $and was also charged $as wellReturn procedures a jokePhone number for return info very choppy and lost call twicePlease do a little researching for yourselfBusiness is obviously making their money off of tactics, not their actual product
Company didn't send me sample and put me on trial
Keept charging after cancel account and didn't refund whole amount of money
I agreed to pay $ shipping fee for free sample after watched video at ***I got charged $ on 9/10/but I didn't received any samples so I thought I just lost shipping feeHowever they charged $and $on 9/and I didn't received any products so I called credit card company (***)and ask for helpCredit Card Company said I signed up for trial and agree to pay monthlyI was agree to pay shipping fee for sample but I didn't aware of that I will get auto shipment program if I don't cancel certain datesI am *** and English is my second languageI show click to get free sample sign but I didn't see any automatic shipment program
So called company the number got from credit card company to canceled my account, I canceled my account with Jenny and Kay who answer the costumer service and ask my money b
Website functionality forcing additional product orders without an easy identifiable exit, T&C's leading to unexpected charges and auto replenishment
The website ( https://www.dermavibrance.com/1/?affId=C2M&c3=XXXXXX&c1=3812&c2=4851) forced the ordering of an additional product as an awithout an easy identifiable exit
Terms and conditions were not brought to the users attentionCould not investigate further when returning to the website without initiating the ordering process
The advertising indicates trial bottle without the terms and conditionsCustomer service indicated the trial was days then the full price of the product is charged
The product was ordered 09/05/16, receipt (that include no details of the order indicated product arrival of 09/10/16, product arrived 09/24/Customer Support indicated trail includes the in transit timeAutomatic system billing after days
Awaiting full refund for product and conformation email (hours)Spok
Fraudulent advertising and illegal access to my checking account
On 09/16/I clicked on an ad for face and eye cream samples on *** for total cost of shipping only ($4.95) I used by debit card to purchase these samples I received samples on 09/21/ On 10/24/I opened my e-statement from my bank and notices that I was $overdrafted I immediately called ***# for Dermavibrance as listed on my e bank statement I talked with them over an hour and finally they agreed to reimburse me 100% and I could keep samples They said there was a 14-day return policy to cancel subscription, but I printed all info on their ad and there was NO mention of this 14-day period to see if I wanted to become a customer On 10/25/I went to my bank and filed a Debit Card Dispute form and cancelled my current debit card The bank will investigate this matter as well, but this company had falsely advertised their product and did not disclosed any limitations on the offer I told th
I was offered a free trial to test product with only paying for shipping & handling of $ Nine days later, company charged $to my debit card
I responded to a free trial of Derma Vibrance as well as *** for $S&H At no time was I advised I had days from phone call to cxl my order or I would be charged $and $to my credit card My card was charged 10/3/and I am disputing the charges The website is full of displeased customers and the staff is not helpful at all and basically this business is a SCAM
Requested free trial size, pay shipping only CC charged for full product amount and trial not even received Will not reverse charges
I ordered two trial products from their website in ***Only had to pay shipping and handling Product was to arrive on August 24, on my order #*** Received my credit card statement today and the charges for shipping and handling were there in the amounts of $and $ I have not received them and it is now September 20th On scanning the rest of my credit card charges I noted two more charges for $and $ I called their toll free number and was informed that there was a backlog and I would receive the product this coming Friday, September 23rd I indicated that I had not even tried the samples yet and did not want the full sized product The gentleman told me that I would be refunded for 50% of the price and no further charges would be forthcoming on my credit card I indicated this was not good enough and
advertising, misleading information, misuse of credit card information and authorization
I am writing to share with you my absolute disappointment in your company and to request a full refund of all the charges, outlined below, to my *** immediately
Your lack of consumer protection and blatant misleading promotional opportunities are disgusting and have been reported to the Revdex.com ***
I have never received a confirmation email or any communication from this company to be able to file an official complaint directly to your company
Dates and contact person I reached out to to have charges cancelled, complaint filed, and follow up from supervisor requested: (none actioned properly from your company)
*** - Called on November 17th, Left message and no return call made to me
*** - Called on November 17th, 2016- automatic system not working- tried times, repeatedly listened to message for minutes with no