Dell Inc

Complaint: [redacted]
I am rejecting this response because:This is a lie. I e-mailed the Dell representative on April 16th and did not hear back for a number of days. She finally called me and I said to e-mail me (in the e-mail I sent her I mentioned that I will communicated via e-mail however I am keeping the Revdex.com complaint open since they refuse to communicate through the Revdex.com and will be updating it with the conversation). She finally e-mailed me back yesterday (4/28) and I replied to that e-mail as well. Attached are screenshots showing that I did reply to the Dell representative and their claims of me never replying are simply untrue. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:They have contacted me and told me they are arranging for at home service as my warranty calls for, but time and date has not been set yet, and I reserve judgement until I see results of repairs.
Regards,
[redacted]

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] explained to the customer their computer was outside of the return period and a refund would not be possible, but service could be issued after over the phone troubleshooting per the terms and conditions of Dell’s limited hardware warranty should the customer choose.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Today’s Date: 03/11/2015Dear Revdex.com,Thank you for providing a copy of the customer submission. Dell representative, [redacted], has been assigned to this case and has reached out to the customer, [redacted], to address the contents of their correspondence. The customer states...

continued technical concerns. At this time the agent has processed an exchange unit and the system was received in proper order. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this process. The customer may also contact the representative at [redacted]@Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc

A Dell representative is working with [redacted] to achieve a resolution for his concerns. Our representative may be contacted via e-mail at [redacted].

Dear Revdex.com,Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situation.  The representative has authorized for onsite tech to replace parts and will confirm system is working as designed once parts are replaced.Please have the customer contact the representative by email at [redacted]@Dell.com with any additional concerns regarding this matter.SincerelyAdvanced Resolution GroupIncident[redacted]Dell In

Complaint: [redacted]
I am rejecting this response because: [redacted] Prasad didn't  seriously respond our emails. He only responded to the refund part which I have solved through our credit card company. It seemed he tried to dodge the Dell customer service ATTITUDE issue that really saddened us and made us concern more. He didn't respond our last email either. Please confront and address the ATTITUDE issue so that we can move forward.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the...

correspondence submitted by Mr. [redacted]. A Dell representative recently contacted [redacted] regarding the issue described in his correspondence. Our representative informed him that the items did not qualify for the promotional price. As a onetime goodwill gesture and in the interest of customer satisfaction, our representative offered a discount on a new Dell system purchase; however, [redacted] elected not to accept our offer. His request for promotional price was respectfully denied. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly via e-mail at [redacted], in case [redacted] has any further concerns regarding this case.   Sincerely,Executive Support TeamIncident ID: 29901888Dell Inc.

Complaint: [redacted]
I am rejecting this response because:I would like to re-open my previous complaint against Dell, ID [redacted]. The replacement tablet they sent me is worse than the one I originally purchased. When I complained to Dell about the sluggish/freezing/crashing behavior of the tablet (the same problem as the first tablet, with the exception it's happening with the apps as well), they sent me two updates, presumably to fix the problem. When that didn't solve the problem, Dell instructed me to do a factory reset. I asked Dell how removing the updates they sent to fix the problem would somehow fix the problem. All I got from them was their standard response to do the reset. Reluctantly, I did. It did not resolve the problem. I informed Dell that it didn't work. Now they have stopped responding to me. Silence.Since Dell refuses to supply any of its customers with a fix to their known-defective operating system (Android 4.4, nicknamed KitKat) (which they are continuing to sell), I want Dell to send me a new tablet with a different operating system (which is what I requested when they sent me the replacement tablet).
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms. Karen O’Malley. A Dell representative contacted the customer regarding the issues described in her correspondence. Depot service was provided and per the depot’s direction an AC adapter was dispatched. The customer reports no further issues. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Our representative may be contacted directly via email at [redacted].Sincerely, Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,  I am writing on behalf of Dell Inc. in response to the complaint filed with your office by the customer.  Thank you for providing a copy of the customer’s submission.  A Dell representative, [redacted] has recently contacted the customer regarding their...

concerns.  We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.  [redacted] has processed a new system replacement that has been shipped to the customer.  Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted]@Dell.com.  Dell now moves to close this matter regarding Incident ID: [redacted].   Sincerely,   Advanced Resolution GroupIncident ID# [redacted]Dell Inc.

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative recently contacted Mr. [redacted] regarding his concerns. Our representative has requested Dell centric information, such as, Service Tag# or Express Service...

Code. Our representative also made multiple attempts to reach him without success. Please have him contact our representative directly via e-mail at[redacted]@Dell.com with requested information to avoid further delays in this matter. Sincerely, Executive Support TeamIncident ID:[redacted]Dell Inc.

Dear Revdex.com,
 
Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. Our representative advised the customer, according to our records, one...

order was eligible for a $50 gift card and the other order was not eligible. As no additional documentation was provided, our representative respectfully denied the customer’s request for additional gift cards. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative remains available and may be contacted directly via email at [redacted]@Dell.com.
 
 
Sincerely,
 
Executive Support Team
Incident ID: [redacted]
Dell Inc.

Complaint: [redacted]
I am rejecting this response because:
I had received one phone call message and one email. I have also returned the phone call only to leave yet another message and have since been waiting a return response. I'm not sure exactly what they are referring to about the price adjustment.
Regards,
[redacted]

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted]. A Dell representative recently contacted [redacted] regarding his concerns. Our representative informed him that his Dell order is being delayed due to product availability issues. The estimated ship date is on or before January 21st, 2015. Our representative will also follow-up with [redacted] to confirm resolution. We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by e-mail at [redacted], in case [redacted] has any further concerns regarding this case.      Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com,Thank you for providing a copy of the customer’s submission.  Customer expressed dissatisfaction with Dell service and support and wants a refund.  We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided.  Since...

the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a Return Authorization.  The customer has since been provided a full refund for the monitor he returned.  We ask that he contact our representative at [redacted]@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr. [redacted]. A Dell representative contacted the customer regarding the issues described in his correspondence. As a onetime goodwill gesture, our representative offered the customer a...

credit. The customer accepted. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Our representative may be contacted directly via email at [redacted]@Dell.com.  Sincerely, Advanced Resolution GroupIncident ID: [redacted]Dell Inc.

Dell representative, [redacted] will continue to be the customers’ point of contact.  The representative is attempting to contact the customer and at this time we are waiting for her to respond.  We remain available to assist and ask that the customer contact the representative [redacted]@Dell.com

Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms. [redacted]. A Dell representative recently contacted Ms. [redacted] regarding her concerns. As a gesture of goodwill and in the interest of customer satisfaction, our representative issued a depot...

repair. Our representative also followed-up with Ms. [redacted] to confirm resolution. We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience. Our representative may be contacted directly via e-mail at [redacted]@Dell.com, in case Ms. [redacted] has any further concerns regarding this case.  Sincerely,Executive Support TeamIncident ID: [redacted]Dell Inc.

Complaint: [redacted]
I am rejecting this response because:
I have been in contact several times and he does not call back he emails. He contacted me two times and I contacted him back and I never reach h. My computer is running very slow and is still not working properly. I have spent many days and many many many hours on the phone and still nothing accomplished. I have been hung up on many times when I state what they are doing has already been done several times already.
Regards,
[redacted]