Dale Robert Wigmore - Painting Contracting

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I was promised the car in 2 weeks.  Car didn't come in.  I was in contact with salesman during the waiting period and never once was it said that the trade-in value would change.  It wasn't until I was in the showroom 4 1/2 hours transferring the car to my name and insurance did they come up that I had to give them an additional  $1000 to get the car.  
 
 
 
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Sincerely,
[redacted]

[redacted],I don't quite understand the complaint. I can however review your paperwork with you if you would like. If there are any problems or discrepancies I would be more than willing to correct them for you. I have reached out to yo by phone as well to see when you are available. Please...

contact me at your convenience. Email would always be best [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The dealership  has yet after 1 week credited our [redacted]  we have filed complaints with Toyota   and [redacted]   and  I will be speaking personally to the NY State Atty General  Monday the [redacted]    This is nonsense  they are stalling   nothing takes this long to resolve   and I have the same person that replied to you   on my voicemail  telling us the same thing    I do not care  the reasons he gave me why they do or dont do certain things    They were to refund the deposit  and they did not   I also have the NY state Tax  Inspector General  and a unit of the IRS investigating  their so called reason why they  can charge tax on an incentive    I am a family of CPA'a and Lawyers   Toyota  calls it a "Dealer Incentive"  All of the dealerships I have spoken to call it a factory or dealer incentive     its NOT cash back     so I will get to the bottom if it    The very basic  answer here is  get my 90 and 94 year old parent their money back   How dare they pull this crap  By Tuesday  I will have Channel 2 and 4  at the dealership for a consumer investigation on their policies    They have chosen the wrong person to screw with   we are furious  !!!!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you David!! 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

On May **, 2016 I phoned the national headquarters of Toyota who in turn spoke with the customer service manager at that time, Clarisse.  I was told that my vehicle would be scheduled for July or August of 2016.  I waited patiently again for four months.  I spoke with Clarisse on Sept. ** 2016 and se stated that she did not remember that promise and I was told there were 10 people ahead of me on the list at the current time.  I asked what that meant in terms of time and was given a vague answer due to parts availability.  I spoke with the national Toyota headquarters again on Sept **, 2016 and provided my case #.  They were able to look at my records and confirm that the service manager did indeed say July or August of 2016.  In an effort to help me they called City World Toyota in the Bronx and asked if there was a waiting list to do the engine work requiring new seals.  City World said they had no waiting list.  So why can't this local dealer get the parts from another dealer?  A few years ago Westchester Toyota was doing a repair to my vehicle and once they had taken the car apart they realized they did not have the correct parts in stock.  They sent a mechanic down to a Toyota dealer in the Bronx to get the part and finish the repair to my vehicle.  How is this any different?  I do not believe Westchester Toyota stores vehicles in their shop for two months at a time waiting for these particular parts.  That would mean they are providing courtesy or rental cars to customers while their vehicles are waiting for repair.  If that is the case  was never offered the option for them to store my car, reduce my mileage and stop pumping oil into an engine at my own expense. My complaint is against Westchester Toyota since they were happy enough to take my money in 2007 for this lemon.  If the local dealer cannot stand behind the product they sell andservice they should be very clear that the customer is on their own when it comes to shoddy engines still under warranty.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Refund was processed November *, 2016 at 2:27:33 pm. Refund amount was $2914 to a MasterCard ending [redacted]