Dale Robert Wigmore - Painting Contracting

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Contention that I did not return is not accurateI called twice, and sent certified letter, and have not received closure. Agent recommended it saying this (Coolant Flush) is required per Toyota Service Schedule, at 25K milesSince my car was in for 50K, it was overdueI have asked for copy of service schedule which shows this, because documentation on Toyta's site shows this is NOT requiredThey charged me $for this procedure, and unless I get this refunded, my next step will be Small Claims Court.Note: In my letter (attached), I stated I paid over $160, that is a typo, as shown in original receipt (attached); actual invoice amount, and charge to my credit card was $266.18Attachments: Copy of certified letterCopy of original invoiceCopy of receipt - certified mailing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have already spoken to ** *** and agreed to refund the $depositI explained that my purchase order request a 10% depositI also explained the reason a customer cash rebate is taxable in New York

Refund was processed November *, at 2:27:pmRefund amount was $to a MasterCard ending ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this offer to meet with MrL** sounds reasonable, I would like contact information in order for us to meet and review the contracts so I can get the matter resolved.
Sincerely,
*** ***

Reimbursement for $has been sent to customerFedEx tracking number ***Please check after 5:30pm on 2/* to confirm tracking reciept

THE RADIATOR FLUID IS PERHAPS THE MOST VITAL PART OF THE CAR'S COOLING SYSTEM IT HELPS TO KEEP THE ENGINE BLOCK FROM FREEZING IN EXTREME COLD TEMPARATURES WHEN THE VEHICLE IS PARKEDPERSONAL DRIVING HABITS WILL ALSO DETERMINE THE FREQUENCY OF NEEDED RADIATOR FLUID CHANGES.CUSTOMER CAME IN WITH A
TOYOTA CAMRY WITH 48,664MLS THE SERVICE CONSULTANT RECOMMENDED THE SERVICE THE CUSTOMER AUTHORIZED THE COOLANT FLUSH CUSTOMER PICKED UP THE VEHICLE AND DID NOT RETURN WITH ANY COMPLAINTS THE WORK OBVIOUSLY WAS SATISFACTORY.BUT IF THE CUSTOMER WOULD LIKE TO COME BACK FOR THEIR REGULAR SERVICE WE WILL BE WILLING TO APPLY $TOWARS ANY SERVICE OR REPAIRS AS IN AN HOUSE CREDIT AS A ONE TIME GOODWILL GESTURE

The refund of $has been processed to an *** *** card ending *** The rest of the information is as I stated and can be easily verified by any and all government officesCustomer cash is taxableI am unaware what advertising your referring toIs it a Toyota Motor Sales USA advertising?

I have already spoken to ** *** and agreed to refund the $depositI explained that my purchase order request a 10% depositI also explained the reason a customer cash rebate is taxable in New York

** ***,I don't quite understand the complaintI can however review your paperwork with you if you would likeIf there are any problems or discrepancies I would be more than willing to correct them for youI have reached out to yo by phone as well to see when you are availablePlease
contact me at your convenienceEmail would always be best ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The dealership has yet after week credited our *** we have filed complaints with Toyota and *** and I will be speaking personally to the NY State Atty General Monday the *** This is nonsense they are stalling nothing takes this long to resolve and I have the same person that replied to you on my voicemail telling us the same thing I do not care the reasons he gave me why they do or dont do certain things They were to refund the deposit and they did not I also have the NY state Tax Inspector General and a unit of the IRS investigating their so called reason why they can charge tax on an incentive I am a family of CPA'a and Lawyers Toyota calls it a "Dealer Incentive" All of the dealerships I have spoken to call it a factory or dealer incentive its NOT cash back so I will get to the bottom if it The very basic answer here is get my and year old parent their money back How dare they pull this crap By Tuesday I will have Channel and at the dealership for a consumer investigation on their policies They have chosen the wrong person to screw with we are furious !!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***'s trade in value was reduced by $The value of the trade would have changed over months as well as the change in the calends year making the vehicle a year older*** *** had the opportunity and was given the choice to cancel his deal.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***If the car will be certified after the recall is resolved, this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

THE RADIATOR FLUID IS PERHAPS THE MOST VITAL PART OF THE CAR'S COOLING SYSTEM IT HELPS TO KEEP THE ENGINE BLOCK FROM FREEZING IN EXTREME COLD TEMPARATURES WHEN THE VEHICLE IS PARKEDPERSONAL DRIVING HABITS WILL ALSO DETERMINE THE FREQUENCY OF NEEDED RADIATOR FLUID CHANGES.CUSTOMER CAME IN WITH A
TOYOTA CAMRY WITH 48,664MLS THE SERVICE CONSULTANT RECOMMENDED THE SERVICE THE CUSTOMER AUTHORIZED THE COOLANT FLUSH CUSTOMER PICKED UP THE VEHICLE AND DID NOT RETURN WITH ANY COMPLAINTS THE WORK OBVIOUSLY WAS SATISFACTORY.BUT IF THE CUSTOMER WOULD LIKE TO COME BACK FOR THEIR REGULAR SERVICE WE WILL BE WILLING TO APPLY $TOWARS ANY SERVICE OR REPAIRS AS IN AN HOUSE CREDIT AS A ONE TIME GOODWILL GESTURE

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive a call from David L** on 7/**I also have a call log on my cellphone to confirm that. I only received a phone call after I filed this complaint with the Revdex.comHowever, I did get a breakdown from David G*** via email today (8/*), so apparently it is possible to get a breakdown of the Capitalized Cost ReductionI was never given a copy nor signed a Lease Order (which I did get with my prior Toyota lease), which would clearly detail the downpayment, fees, etcJust do the math, I went in asking for the Toyota Incentive offer of $down + $per month for monthsHow do you come up with a $capitalized cost reduction, plus $in fees/taxesAt the end of the day, it was $out of my pocket.You need to further look into thisAnd please respond in writing.Sincerely
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[There is nothing inexplicit or vague about my complaintWhen I get a knowledgeable person who can understand what I'm asking for in my letter, then I will be happy to bring my contracts and any other paper work in]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not heard from Westchester Toyota at all regarding this warranty repairWow, from what I can infer from this latest response Westchester Toyota is happy to take a customers money and not stand behind there productA local dealership that advertises itself as the top dealer in the region but pushes warranty repairs to another dealer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I still believe that you are dealing in dirty businessAs such, I will take this to court I'm sorry that we couldn't have settled this amicably
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

CUSTOMER IS CORRECT WE DO HAVE WAITING LIST TO BRING THE VEHICLES IN THE CUSTOMER SPOKE WITH THE BDC MANAGER 9/**/SHE INFORMED THE CUSTOMER TOYOTA MOTORS MOST OF THE TIME DO NOT HAVE THE PARTS NEEDED TO COMPLETE THE REPAIRS KEEP IN WE ARE A FRANCHISE NOT THE MANUF
WE DO FEEL FOR THE CUSTOMERS WE DO HAVE CARS IN THE SHOP FOR 2MONTHS WAITING FOR PARTS THE COMPLAINT SHOULD BE TOWARDS THE TOYOTA MOTORS WE ARE SIMPLY A DEALER CHECKING THE LOG THE CUSTOMER STILL HAVE CUSTOMERS AHEAD OF HIM ONCE WE HAVE THE OPEN SPOT WE WILL CONTACT HIMTell us why here

*** ***,I spoke to you on the phone the day you opened the complaintWe both agreed they explained that the vehicle could not be sold certified at the time because of the open recall with no remedy yetI even agreed to put your certification through once the remedy was available and even temporarily issued a year 12,mile service agreement so you wouldn't be left without coverageI don't understand why the conversation on the phone is different from your response on the Revdex.com site

Revdex.com:
Within days of filing my complaint with the Revdex.com, Westchester Toyota sent me the funds which were due to me.? Without the
intervention of the Revdex.com, I do not think that I would have ever received the money which was due to me.? THANK YOU Revdex.com!!!? I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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